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Cancel Now (Now Tv): Step-by-Step Guide
How to cancel now (Now TV) in new zealand without losing your money
What is now (Now TV) and how does it work in new zealand
Now (Now TV) is a streaming membership service that gives you month-to-month access to television channels and viewing add-ons. You pay monthly and can cancel whenever you need to, though timing matters when it comes to refunds.
In New Zealand, Now operates through Now New Zealand Limited, which handles your account, billing and customer support locally. Understanding how your subscription works-and when you can claim your money back-puts you in control from day one.
How now (Now TV) charges you
You pay a monthly fee for your membership, and this charge repeats automatically each month unless you cancel before the next billing date. The service may also offer add-on channels or viewing bundles at different price points. Your account settings show your next renewal date and current charges.
Why stopee exists for consumers like you
Stopee (stopee.com) helps thousands of New Zealand consumers navigate cancellation, understand their refund rights and avoid the common traps that streaming services rely on. Knowing your rights before you act means you walk away with what you're entitled to.
Your consumer rights in new zealand-what the law says
New Zealand consumer law gives you strong protections when you cancel a service like Now (Now TV). These rights exist whether the company mentions them or not.
The 14-day cooling-off period for new sign-ups
If you signed up for Now (Now TV) online, you have up to 14 days from the date you agreed to the terms to cancel and receive a full refund. This right exists under the Consumer Rights Act 2015 and applies unless you chose to waive it at sign-up (which most people don't). You do not need to give a reason-the law is clear that you can simply change your mind within this window.
Pro tip: Save your sign-up email and note the exact date you subscribed. You will need this date if the company later argues about your cooling-off period eligibility.
Consumer guarantees act 1993 protections
Under the Consumer Guarantees Act, every streaming service must be of acceptable quality, fit for purpose and match its description. If Now (Now TV) fails to deliver what it promised-constant buffering, channels disappearing, or the app becoming unusable-you have a right to remedy. This can include a refund, replacement or repair at no cost to you.
Importantly, you cannot waive these rights by agreeing to "no refunds" clauses. If the service is faulty, those clauses are unenforceable in New Zealand.
Fair trading act 1986 and misleading conduct
The Fair Trading Act protects you against misleading advertising or unfair contract terms. If Now (Now TV) advertises a feature that does not exist, charges you without clear disclosure, or makes cancellation deliberately difficult, you can complain to the Commerce Commission. Stopee recommends keeping screenshots of any misleading claims as evidence.
How to cancel now (Now TV) using the official methods
You can cancel through the NOW website, via your mobile app store, or by contacting customer support. The method you choose affects your billing end date and refund eligibility, so read carefully.
Cancel via the now TV website
- Visit nowtv.com and sign in with your email and password.
- Navigate to your account settings or membership section (usually under "Your account" or "Profile").
- Find the option to manage your subscription or cancel membership.
- Select cancel and confirm your choice; the system will ask you to confirm once more.
- Note the cancellation confirmation number and the exact date your access ends.
- Check your email for a cancellation confirmation message from Now New Zealand Limited.
Warning: Cancelling via the website does not delete your account-it only stops the monthly charge. Your account data remains with Now unless you request deletion separately. When you cancel, your access continues until the end of your current paid period, then stops automatically.
Cancel via the apple app store (iOS)
- Open the Apple App Store app on your iPhone or iPad.
- Tap the profile icon in the top right corner.
- Select "Subscriptions" from the menu.
- Find "NOW" in your active subscriptions list and tap it.
- Choose "Cancel Subscription" and confirm.
- Apple will show you the cancellation date; take a screenshot as proof.
Important: Simply deleting the Now app from your phone does not cancel your subscription. Your card will keep being charged. You must use the Apple ID settings to stop the billing, or Now will charge you again next month.
Cancel via google play (Android)
- Open the Google Play app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions" then "Subscriptions".
- Find and tap "NOW".
- Choose "Cancel subscription" and follow the prompts.
- Google Play will show your cancellation date; save this information.
Pro tip: If you cancel via an app store (Apple or Google), that store controls your billing end date, not Now. Verify the exact date your access ends in the app store settings, not in the Now app itself.
Pricing and plan options for now (Now TV)
Now (Now TV) offers several membership tiers in New Zealand, though exact pricing can vary by promotion or region. Understanding your plan helps you calculate your refund if you cancel within the cooling-off period.
Current plan structure
| Plan type | Typical cost (NZD) | Billing cycle | Cancellation note |
|---|---|---|---|
| Standard monthly membership | Varies by promotion | Monthly | Cancel before renewal date to avoid next charge. |
| Premium channels or add-ons | Varies | Monthly | May have separate cancellation rules; check your invoice. |
| Device purchases (Now hardware) | Varies | One-time | Subject to 14-day cooling-off and return procedures. |
| Annual or discounted bundles | Varies | Annual or fixed term | Check terms for early cancellation penalties or pro-rata refunds. |
Your invoice always shows the exact amount charged, the renewal date and any add-ons. If you cannot find your plan details, log in to Now and check your billing history or email Now New Zealand Limited directly.
When you should cancel now (Now TV) and when you should hold
Cancelling makes sense if the service no longer suits you, but timing your cancellation strategically can protect your money.
Strong reasons to cancel
You should cancel if you no longer use the service, if the channels or features you paid for are no longer available, if the video quality is consistently poor, or if you find a better alternative. If you signed up and realised it is not for you, cancel within 14 days of sign-up to claim your full refund under the cooling-off period.
When to hold steady
If you have just paid for a full month, cancelling immediately means losing the remainder of that month's access. Instead, use Stopee's approach: cancel before the next renewal date so you keep access until the end of your paid period, then it stops automatically. This way, you get the most value from your current payment while stopping future charges.
What happens after you cancel now (Now TV)
Cancelling triggers several changes to your account. Understanding what happens next helps you prepare and avoid surprises.
Your access after cancellation
You keep full access to Now (Now TV) until the end of your current billing period. If you paid on the 15th of this month and your billing cycle runs 30 days, you have access until the 14th of next month. On day 15 of the next month, your access stops. Now will not auto-renew your subscription after this date.
Before your access ends, download any content you want to keep, save your watchlists and cancel any linked add-on subscriptions if you do not want to renew those separately.
Your account data and personal information
Cancelling your subscription does not automatically delete your account or personal data. Now may retain your details under its data retention policy. If you want your account fully deleted, you must request this separately through your account settings or by emailing customer support. Ask for written confirmation that your data has been deleted.
Pro tip: Stopee recommends requesting account deletion in writing (email) rather than over the phone. You then have a timestamped record if there are any future billing disputes.
Your refund rights when you cancel now (Now TV)
Refunds depend on when you cancel, how you signed up and whether the service met its promises. New Zealand law is on your side here.
Cooling-off refunds within 14 days
If you cancel within 14 days of signing up online, you are entitled to a full refund of what you paid. This 14-day period runs from the date you agreed to the terms (usually the sign-up date) or the date you received the full terms of service, whichever is later. You do not need to explain why-the law gives you an automatic right to change your mind.
Now must refund you within 14 days of your cancellation request, using your original payment method unless you agreed to something different. If the company delays beyond 14 days, you can escalate to the Commerce Commission.
Refunds after 14 days
Once the 14-day cooling-off period ends, you cannot demand a refund simply because you changed your mind. However, you can still claim a refund if the service failed to meet the Consumer Guarantees Act-for example, if channels you paid for are unavailable, the app is broken, or Now misrepresented what you get.
Warning: Some add-ons or device purchases may have different rules or may have waived your cooling-off right at purchase. Check your order confirmation email for the specific terms that applied to your purchase.
How to chase a refund if now delays
If Now does not refund you within 14 days of cancellation, send a formal written request (email is fine) to Now New Zealand Limited. Reference the Consumer Rights Act 2015 and your cancellation date. Keep a copy of your email and the timestamp. If the company does not respond within 5 working days, escalate to the Commerce Commission (comcom.govt.nz) or use a free dispute resolution service.
Common cancellation mistakes and how to avoid them
Cancelling a streaming service sounds simple, but the details trip up hundreds of New Zealand consumers every year. Learning from these mistakes now saves you money and stress.
Deleting the app instead of cancelling the subscription
This is the single most common error Stopee sees. Removing the Now app from your phone does not stop your subscription. Your payment method will still be charged every month, and you will have no idea until you spot the charge on your bank statement weeks later. Always cancel through the service website or app store first, then delete the app.
Cancelling too late in your billing cycle
If your renewal date is the 20th and you cancel on the 19th, you have almost made it. But if you cancel on the 21st, you have just paid for another full month. Check your renewal date before cancelling and aim to cancel at least one day before that date to stop the next charge. Stopee recommends cancelling on the first day of each billing cycle to give yourself a buffer.
Confusing cancellation date with access end date
When you cancel, Now tells you the date the cancellation takes effect (usually immediately or on the next business day) and the date your access ends (usually the end of your current paid period). These are different dates. Access may continue for weeks after you cancel, which is normal and correct. Do not panic if you can still log in after your cancellation request.
Not saving your cancellation confirmation
Always take a screenshot of your cancellation confirmation, note the confirmation number, and save the confirmation email. If Now claims you never cancelled and charges you again, you have proof. Stopee has helped consumers resolve billing disputes simply because they had this documentation.
Forgetting to cancel add-ons separately
If you subscribed to extra channels or premium add-ons, cancelling your main membership may not cancel those add-ons. You may need to cancel each one separately, or the add-on charges may continue even after your main subscription ends. Check your account settings for all active subscriptions and cancel each one individually.
Your pre-cancellation checklist
Use this checklist before you cancel to ensure you do not lose anything and can prove the cancellation later.
- Note the exact date you signed up for Now (Now TV) and check if you are still within 14 days.
- Find your next renewal or billing date in your account settings.
- Download or screenshot any content you want to keep.
- Take a screenshot of your current plan, price and any add-ons active on your account.
- Note the cancellation method you will use (website, iOS, Android or phone).
- Cancel at least one day before your renewal date to stop the next charge.
- Save your cancellation confirmation number and email.
- Verify that you can still access the service until the end of your paid period.
- Check your bank statement after 3-5 days to confirm no new charge has been processed.
How stopee can help you stay in control
Stopee (stopee.com) exists to give you clarity and confidence when you cancel a subscription. Our guides walk you through every step, flag the traps before you hit them, and remind you of your consumer rights in plain language. Stopee has helped thousands of consumers cancel Now (Now TV) and recover refunds they did not know they were entitled to. Whether you are cancelling today or just researching your options, Stopee puts the power back in your hands.
Now (Now TV) contact details for new zealand
If you need to reach Now New Zealand Limited directly, use these verified contact points. These addresses are for customer service enquiries, billing disputes and formal cancellation requests if the online method fails.
Customer support channels
Now (Now TV) handles most cancellations online, but if you need to escalate a billing issue or dispute, contact Now New Zealand Limited through your account portal, the official website help centre, or by calling their customer service line. Check nowtv.com/support for the most current contact options and response times. Stopee recommends always requesting cancellation in writing (email) rather than by phone so you have a timestamped record.
Escalation to commerce commission if now does not cooperate
If Now refuses to honour your cooling-off refund, disputes your cancellation, or continues charging you after you cancel, file a complaint with the Commerce Commission (comcom.govt.nz) or use a free dispute resolution scheme like the Disputes Resolution Service or Retail NZ. Include copies of your emails, cancellation confirmations and bank statements showing the charges. The Commerce Commission investigates complaints at no cost to you and has enforcement powers to compel refunds.
Cancelling Now (Now TV) should be straightforward, and in most cases it is. But when something goes wrong-when a company ignores your cancellation request or refuses your refund-you need to know your rights and how to stand your ground. Stopee gives you that knowledge and confidence. We have guided thousands of consumers through cancellation, refund recovery and dealing with companies that try to keep their money. Your power as a consumer is real, and it starts with information. Use this guide, keep your proof, and do not accept "no" when the law says you deserve your money back.