Manage Willow Tv
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel Willow Tv: Step-by-Step Guide
How to cancel willow TV in new zealand and understand your rights
What is willow TV and why you might want to cancel
Willow TV is a cricket streaming service that brings live matches, highlights, and on-demand replays directly to your device. If you've subscribed but no longer want to watch cricket content, or if you're unhappy with the service quality, cancelling is straightforward once you know where to go.
Overview of the service
Willow TV specializes in delivering international cricket matches in real time. You access the platform through their website at Willow.tv or via mobile apps on iOS and Android. The service caters to cricket fans across New Zealand who want comprehensive coverage without cable television.
How willow TV is delivered to you
You watch matches on any device with internet access. Whether you subscribe directly through Willow.tv, or through the Apple App Store or Google Play Store, your billing method and cancellation process depend on where you signed up. This matters because each platform has its own cancellation pathway.
Your consumer rights in new zealand
New Zealand's Consumer Guarantees Act protects you when buying services, and understanding these rights strengthens your position if Willow TV fails to deliver.
Cooling-off periods and digital content
The standard 14-day cooling-off period does not automatically apply to digital services once you've started using them. Willow TV provides immediate streaming access, which means the cooling-off window may not protect you under general consumer law. However, this doesn't leave you without recourse.
Your statutory remedies if the service fails
If Willow TV doesn't work as described, is unavailable when you try to use it, or delivers poor quality streaming, you have rights under the Consumer Guarantees Act. You can ask for a refund, repair, or replacement service. The law doesn't require you to accept Willow's narrow 24-48 hour refund policy if the service itself is faulty or misrepresented. If Willow refuses to remedy a genuine fault, you can escalate to the Commerce Commission.
Pricing and plans for new zealand subscribers
Willow TV publishes its pricing in US dollars, so understanding what you actually pay helps you decide whether the service justifies its cost.
Current subscription plans
| Plan | Billed in USD | Billing cycle | What you get | Approx. NZD |
|---|---|---|---|---|
| Monthly direct | US$9.99 | Every month | Full live matches, highlights, replays | ≈ NZ$16.50 |
| Yearly direct | US$79.99 | Once per year | Full live matches, highlights, replays | ≈ NZ$132 |
| App Store (iOS) | Varies by region | Monthly or yearly | Full access via Apple | Check App Store |
| Google Play (Android) | Varies by region | Monthly or yearly | Full access via Google | Check Play Store |
Currency conversion and what you'll actually pay
The estimates above use a rough USD-to-NZD conversion, but your bank or payment processor applies their own exchange rate on the day you're charged. You may pay slightly more or less than the estimate shown. Always check your bank statement to confirm the exact NZD amount debited. When you cancel, remember that Willow charges in USD, so refunds (if any) will also be in USD before conversion.
How to cancel willow TV depending on where you subscribed
Your cancellation method depends entirely on where you signed up. Stopee recommends identifying your subscription source first, then following the exact steps for that platform.
Cancel a direct willow.tv web subscription
If you signed up directly on Willow.tv using your credit or debit card, follow these steps:
- Visit Willow.tv and log into your account using your email and password.
- Click on your profile icon or username (usually in the top right corner).
- Select "Account settings" or "My profile" from the dropdown menu.
- Look for "Subscription" or "Billing" in the account menu.
- Click "Cancel subscription" or "Manage subscription" and confirm cancellation.
- You will receive a confirmation email showing the exact date your access expires.
Pro tip: Save this confirmation email - it proves when your cancellation took effect and protects you if you're charged again by mistake.
Alternative method by email: If the web cancellation doesn't work, email cs@willow.tv with your account email address and request cancellation. Write clearly: "I request immediate cancellation of my Willow TV subscription." Include the email address linked to your account. Willow will respond with confirmation within 1-2 business days.
Cancel an iOS (Apple app store) subscription
If you subscribed through the Apple App Store on your iPhone or iPad, Apple manages your subscription, not Willow TV. You must cancel through Apple:
- On your iPhone or iPad, open the Settings app.
- Tap your name at the top of the screen.
- Tap "Subscriptions".
- Find and tap "Willow TV".
- Tap "Cancel Subscription".
- Apple will ask you to confirm. Tap "Confirm cancellation".
Warning: Deleting the Willow TV app does not cancel your subscription. You must use Apple's subscription settings or you will continue to be charged.
Pro tip: Apple immediately stops your billing once you confirm cancellation. You lose access to Willow TV at the end of your current billing period, but you've stopped future charges.
Cancel an android (Google play) subscription
If you subscribed via Google Play on an Android phone or tablet, Google manages your subscription. Cancel through your Google account:
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Tap "Manage subscriptions".
- Find and select "Willow TV".
- Tap "Cancel subscription".
- Follow the prompts to confirm cancellation.
Warning: Uninstalling the app doesn't cancel your subscription. Google will continue to charge you unless you explicitly cancel through the Play Store's subscription manager.
Pro tip: Google shows you exactly when your next charge date is before you confirm cancellation. If your billing date is very soon, cancelling immediately stops charges for the next cycle.
What happens after you cancel your willow TV subscription
Knowing what to expect after cancellation helps you avoid confusion and ensures you're not paying for access you've already ended.
Your access after cancellation
You retain full access to Willow TV until the end of your current billing period. If you subscribe monthly and cancel on the 10th with a billing cycle of the 1st to the 30th, you can watch until the 30th. You will not be able to watch after that date unless you resubscribe.
Auto-renewal and future charges
Once you confirm cancellation, auto-renewal stops immediately. Willow TV will not charge you again. However, if you subscribed through Apple or Google, verify that your payment method is still valid in case you accidentally resubscribe later. Stopee recommends checking your subscription status once more 48 hours after cancellation to confirm no charges appeared.
Your account data and viewing history
Willow TV may retain your account data, saved preferences, and viewing history according to their privacy policy. Your data remains on Willow's servers even after cancellation. If you want your personal information deleted entirely, email cs@willow.tv with a specific data deletion request and reference the Privacy Act 2020.
Refund policy and when you might get money back
Willow TV's refund terms are restrictive, but consumer law in New Zealand may give you stronger rights than their published policy.
Willow TV's official refund terms
Willow TV does not offer prorated refunds if you cancel mid-cycle. However, they do allow narrow refund windows:
- Monthly subscriptions can be refunded only if you cancel within 24 hours and have watched no content.
- Yearly subscriptions can be refunded only if you cancel within 48 hours and have watched no content.
- After these windows close, all sales are final with no exceptions for unused time.
Pro tip: If you subscribe and realize immediately it's not for you, cancel within the first 24 hours without watching anything and request a refund via email to cs@willow.tv. Mention that you are within the refund window and have not accessed content. Willow is more likely to approve refunds when you follow their own stated conditions.
Consumer guarantees act remedies beyond willow's policy
If Willow TV doesn't work as advertised, you have leverage beyond their narrow refund window. The Consumer Guarantees Act says services must be of acceptable quality and fit for purpose. If streaming consistently fails, Willow fails to provide promised content, or the service is materially different from what was described, you can ask for a refund even after 24 or 48 hours.
Warning: Willow may resist a refund claim under consumer law. If they do, contact the Commerce Commission or seek advice from a consumer advocate. Stopee encourages you to document any service failures (screenshots of error messages, dates when live matches didn't stream, etc.) to strengthen your claim.
Common mistakes when cancelling willow TV
Many New Zealand users accidentally pay for another month or two because they missed a critical step. You're not alone if this feels frustrating, and these traps are easier to avoid once you know them.
Deleting the app instead of cancelling the subscription
The single most common mistake is deleting the Willow TV app from your phone and assuming you've cancelled. You haven't. The subscription remains active, and your payment method continues to be charged every month. You must cancel through your account settings, Apple's settings, or Google's settings - not by deleting the app.
Confusing the end date with the cancellation date
When you cancel, Willow tells you when your access ends, not when the cancellation took effect. If you cancel on 15 June with a monthly cycle, your access ends on 30 June. You are still paying for June. This is standard for subscription services, but it surprises people. If you need immediate access to stop, contact cs@willow.tv and ask for a pro-rata refund due to cancellation within their window.
Not saving your cancellation confirmation
Willow sends a confirmation email when you cancel. If you don't save it and later dispute a charge, you have no proof of when you cancelled. This email is your receipt. Keep it for at least 6 months after the access end date. Stopee recommends taking a screenshot as well in case your email gets deleted.
Cancelling the wrong subscription
If you have both an Apple subscription and a direct Willow.tv subscription, cancelling one doesn't cancel the other. You must cancel both separately. Check your bank statement or email records to see which method you used, then follow the correct cancellation path for each.
Checklist to confirm you've successfully cancelled
Use this checklist right after you submit your cancellation to make sure everything is in order.
- You received a cancellation confirmation email from Willow TV, Apple, or Google.
- The email clearly states your subscription end date (not cancellation date).
- You saved or screenshotted the confirmation for your records.
- You logged back into your Willow TV account and confirmed the subscription shows as "cancelled" or "inactive".
- You checked your payment method settings (Apple ID, Google Account, or Willow account) and verified no renewal is scheduled.
- You set a calendar reminder for 2 days after your access end date to confirm you were not charged again.
If any of these steps reveal a problem, contact cs@willow.tv immediately with your confirmation email attached.
Customer reviews and real experience with willow TV
New Zealand cricket fans have shared their experiences with Willow TV, and both the service and the cancellation process have earned a solid rating.
What users praise
Most subscribers appreciate the reliable streaming quality during live matches and the breadth of cricket content available. Users with good internet connection report minimal buffering. The on-demand replay feature is useful for people who can't watch live due to time zones.
Common complaints and cancellation triggers
Some users cite the USD pricing as a barrier, especially when exchange rates fluctuate. Others cancel because they watch cricket sporadically and feel the monthly cost isn't worth it during off-season. A smaller group reported billing issues where they were charged twice in one month, though Willow's support team resolved these after escalation.
The most frequent complaint: users didn't realize how to cancel and continued paying months after they stopped watching. Stopee has helped thousands of consumers cancel unwanted subscriptions like Willow TV by making the process crystal clear from the start.
When you should cancel willow TV
Not everyone needs Willow TV. Here's how to decide whether cancellation is right for you.
Reasons to cancel
- You're not watching live matches regularly (monthly is expensive at NZ$16.50 if you only tune in for big tournaments).
- You've found another platform that offers cricket (like YouTube, or your Sky/Freeview provider if they broadcast matches).
- The streaming quality is poor on your internet connection.
- You're out of the country and can't access the service due to geo-blocking.
- The service has been unavailable or faulty and Willow won't fix it.
- You're on a tight budget and are cutting subscriptions.
Reasons to keep willow TV
- You follow international cricket closely and want live access to every match.
- Willow TV is your main source of on-demand replays and highlights.
- You have a stable internet connection and the streaming works reliably for you.
- You live in New Zealand and geo-blocking doesn't affect you.
- The yearly plan (≈ NZ$132) fits your budget for 12 months of regular viewing.
Contact information and escalation options
If Willow TV refuses to cancel your account, won't issue a refund you're entitled to, or continues charging after cancellation, you have escalation options in New Zealand.
Willow TV customer support
First point of contact: cs@willow.tv. Send a clear email explaining the issue, attach your confirmation email or screenshot, and ask for a response within 5 working days. Willow TV's support team typically responds in 24-48 hours for billing issues.
New zealand consumer protection escalation
If Willow doesn't respond or refuses your legitimate claim, escalate to the Commerce Commission. The Commission investigates breaches of the Consumer Guarantees Act and unfair contract terms. You can lodge a complaint at comcom.govt.nz or call them on 0800 943 600. Include all correspondence with Willow TV and explain why you believe they've breached consumer law.
You may also contact a community law centre in your area for free advice if the amount in dispute is significant or the issue complex. Stopee recommends keeping all emails, screenshots, and bank statements as evidence.
Chargeback through your bank
If Willow charged you after you cancelled and won't refund the amount, contact your bank and request a chargeback or dispute. Your bank can reverse unauthorized charges within 120 days, though earlier reporting helps. Provide your cancellation confirmation email as proof.
Summary and next steps
Cancelling Willow TV takes just a few minutes once you know whether you subscribed directly, through Apple, or through Google. Your cancellation method depends on your subscription source. You'll keep access until the end of your billing period, auto-renewal stops immediately, and you won't be charged again.
Refunds are limited to 24 hours (monthly) or 48 hours (yearly) with no content watched, but New Zealand's Consumer Guarantees Act may give you stronger rights if the service fails. Document everything, save your confirmation email, and set a reminder to verify no charges appear after your access expires.
Stopee has helped thousands of New Zealand consumers cancel Willow TV and other unwanted subscriptions with confidence and clarity. Whether you're cancelling because you've found a better platform, need to cut costs, or the service didn't meet your expectations, you now have the exact steps to do it. Follow the checklist above, keep your confirmation email, and reach out to the Commerce Commission if Willow refuses to honour your cancellation or owes you a refund. You've got this.