Manage Willow Tv

How to cancel willow TV in the philippines and stop unwanted charges

What willow TV is and why you might want to cancel

Willow TV is a cricket-focused streaming service built for live matches, replays, highlights, HD broadcasts, commentary, and interactive scorecards. If you live in the Philippines and subscribed for a specific tournament or series, you understand the problem: the service auto-renews whether you are watching or not.

What you are actually paying for

Willow TV is a niche sports subscription, not a general entertainment platform. Most subscribers sign up for one cricket series and then forget the renewal is active. For Philippine users, that means a monthly charge of ₱550.00 or an annual charge of ₱4,400.00 keeps hitting your payment method long after the tournament ends.

Both plans promise the same features: live streaming access, full match replays, HD highlights, commentary, and an interactive scorecard. But here is the reality: if you are a casual cricket viewer or you only subscribed for the Indian Premier League (IPL) or another seasonal event, the ongoing charge becomes frustrating once the tournament finishes.

At Stopee, we know this pattern. Thousands of subscribers in the Philippines have reached out about unexpected recurring charges from services they thought they had cancelled. The good news is that cancelling Willow TV is straightforward once you know the exact steps and where to look.

How willow TV's auto-renewal system works

Willow TV operates on automatic renewal. Your subscription renews at the end of each billing cycle at the then-current rate unless you cancel before your renewal date. The charge goes to whichever payment method you linked when you signed up: credit card, debit card, or a payment platform like GCash.

There is no minimum contract or lock-in period. You are free to cancel anytime. However, the service does not offer a free trial period listed in their terms, so billing begins immediately when you subscribe. That means if you want to avoid a charge, you must cancel before your next renewal date arrives.

Where willow TV is available and how that affects cancellation

You can subscribe to Willow TV three ways: through their website at willow.tv, through the Apple App Store, or through Google Play. This matters because you must cancel in the same place where you started your subscription.

If you subscribed on the website, you cancel on the website. If you subscribed through Apple, you cancel inside the Apple subscription settings. If you subscribed through Google Play, you cancel inside Google Play. Cancelling in the wrong place is one of the top reasons subscribers think they have cancelled but still get billed.

Local support is available by email at cs@willow.tv and through live chat on the Willow Home page. However, there is no published phone number or support hours, which can make billing disputes slower to resolve. That is why at Stopee, we always recommend saving your cancellation confirmation email as proof.

Why you should cancel before your renewal date

Signs it is time to cancel willow TV

You should cancel Willow TV if any of these apply to you: the cricket season you subscribed for has ended; you have not opened the app in weeks; you are using it less than once a month; or the cost no longer feels worth ₱550.00 per month to you.

Casual cricket viewers often do not realise how much they spend over a year. That ₱550.00 monthly charge adds up to ₱6,600.00 annually if you forget to cancel. At Stopee, we have helped consumers recognise that cancelling immediately after a tournament saves money and prevents billing surprises.

Alternatives to willow TV in the philippines

If you are cancelling because the value no longer matches your viewing habits, Philippine local alternatives exist. Kapamilya Channel, Viva One, and Kapatid Channel serve Filipino audiences, though they do not offer dedicated cricket coverage. Your choice depends on what content appeals to you and what pricing your provider offers.

The honest take: Willow TV makes sense for dedicated cricket fans who follow multiple series per year. If you subscribed only for one tournament, cancelling immediately after it ends usually saves more money than waiting for the next season.

How to cancel willow TV: steps by platform

Before you press cancel: checks to protect yourself

Many Willow TV users report that they thought they cancelled successfully, only to find another charge weeks later. Some users mention cancellation buttons that do not work or slow support replies. Do these checks first to protect yourself.

Find your next billing date in your account. Take a screenshot of your current plan and the renewal date shown. Screenshot your payment method on file. Save your latest billing receipt or bank transaction. If you subscribed through Apple or Google, save that receipt too. These documents are your proof if support denies you cancelled or if you need to dispute a charge later.

• Screenshot your plan name, renewal date, and current status
• Confirm where you subscribed: website, App Store, or Google Play
• Save your latest billing email or bank transaction
• Write down your account email and any reference numbers visible in your profile
• Log out and back in once if the cancel button does not appear

Cancel willow TV on the website

If you subscribed on willow.tv, this is how you cancel on the same platform.

1. Visit willow.tv and log in with your account email and password.
2. Click on "My Profile" or "Account Settings" in the top menu or your user icon.
3. Look for a section titled "Subscription," "Billing," or "Manage Subscription."
4. Click on "Cancel Subscription" or "Cancel Your Plan."
   • If you do not see this button, try refreshing the page or clearing your browser cache.
   • If it still does not appear, contact support at cs@willow.tv immediately and ask them to cancel manually.
5. Read any confirmation message that appears. Willow TV may offer a discount to stay; you can accept or decline.
6. Confirm the cancellation by clicking the final "Cancel" or "Yes, cancel my subscription" button.
7. You should see a confirmation message. Take a screenshot immediately.
8. Check your email within 5 minutes for a cancellation confirmation from Willow TV.

Pro tip: If the website does not let you cancel, email cs@willow.tv with your account email and ask them to cancel immediately. Write "Urgent: Manual cancellation request" in the subject line and include your renewal date. Most support teams reply within 24 hours during business days.

Cancel willow TV through the apple app store

If you subscribed through Apple (iPhone, iPad, or Mac), you must cancel inside the Apple ecosystem, not on Willow TV's website.

1. Open the App Store app on your iPhone, iPad, or Mac.
2. Tap or click on your profile icon in the top right corner.
3. Select "Subscriptions."
4. Find "Willow TV" in your list of active subscriptions.
5. Tap or click on "Willow TV."
6. Tap or click "Cancel Subscription" or "Edit."
7. Confirm your cancellation by selecting "Confirm" or "Yes, cancel."
8. Take a screenshot of the confirmation that says "Subscription cancelled" or shows your cancellation date.

Warning: Many Apple subscribers think they have cancelled because the button disappears, but cancellation can take up to 24 hours to process. Your next bill will not arrive if you cancelled before your renewal date, but always check your bank statement on your renewal date to be sure.

Cancel willow TV through google play

If you subscribed on Google Play (Android phone or tablet), you cancel inside Google Play, not on Willow TV's website or through the app.

1. Open the Google Play app on your Android device.
2. Tap the profile icon in the top right corner.
3. Select "Payments and subscriptions."
4. Tap "Subscriptions."
5. Find and tap "Willow TV."
6. Tap "Cancel subscription."
7. Follow the prompts and select your reason for cancelling (optional).
8. Tap "Yes, cancel" to confirm.
9. You will see a message confirming your cancellation. Take a screenshot.

Pro tip: Google Play cancellations usually take effect immediately, and you will receive an email confirmation within minutes. If you do not see the email within 10 minutes, contact Google Play support directly at support.google.com/googleplay.

Pricing and when to cancel to avoid charges

Willow TV subscription costs in the philippines

The annual plan looks cheaper per month (about ₱367 per month if you divide it out), but it locks your money for 12 months. If you are unsure about cricket content, the monthly plan at ₱550.00 is safer because you can cancel anytime without penalty.

At Stopee, we recommend cancelling as soon as you know you will not use the service. Do not wait until your renewal date if you have already decided you are done. The sooner you cancel, the sooner you stop the recurring charge.

What happens after you cancel willow TV

Timeline and what to expect

After you submit your cancellation, here is what happens next. You lose access to Willow TV either immediately or at the end of your current billing period, depending on whether you paid monthly or annually and how Willow TV processes your cancellation.

If you cancelled before your renewal date, that next charge will not appear. If you cancelled after your renewal date has passed (meaning you were already charged), you may be eligible for a refund under certain conditions. Willow TV states that monthly subscriptions can be refunded only if cancelled within a very short window after the charge (usually within 3 to 7 days), and annual subscriptions are non-refundable once charged.

Save your cancellation confirmation email. You will need it if you ever need to prove you cancelled, especially if a charge appears unexpectedly.

What to do if you see a charge after cancelling

If a charge appears on your bank statement or card after you have cancelled, do not panic. First, confirm that the charge date is before your cancellation date (meaning it was already in the pipeline). Second, email cs@willow.tv with your cancellation confirmation email and the unexpected charge and ask for a refund.

If Willow TV refuses to refund and the charge was within the last 30 to 60 days, you have consumer protection rights under the Consumer Act of the Philippines (Republic Act No. 7394). This law requires businesses to refund unauthorised or duplicate charges. You can also contact the Department of Trade and Industry (DTI) to file a complaint if the company does not respond within a reasonable time.

At Stopee, we have helped thousands of consumers recover refunds by documenting everything and understanding their rights under Philippine consumer law.

Your consumer rights and what they protect you

Consumer act of the philippines and willow TV

The Consumer Act of the Philippines (Republic Act No. 7394) protects you as a subscriber. Key rights you have include the right to cancel without penalty if the service fails to deliver as advertised, the right to a refund for unauthorised charges, and the right to clear information about billing and renewal before you are charged.

Willow TV must clearly display their cancellation process and provide a working cancellation method. If their website cancellation button is broken, that is a violation of consumer law. If they do not send a cancellation confirmation email, that is also a breach of transparency.

If Willow TV charges you after you cancelled and refuses to refund, you can escalate to the DTI. The DTI has a consumer complaint system specifically for billing and subscription disputes. You can file a complaint online at dti.gov.ph or visit your local DTI office.

Refund eligibility in the philippines

Refunds from Willow TV are limited. For monthly subscriptions, Willow TV may issue a refund only if you cancel within 3 to 7 days of the charge (the exact window is in their terms). For annual subscriptions, refunds are typically non-refundable once processed, though you can request a prorated refund for unused months if you cancel early enough.

To request a refund, email cs@willow.tv with your cancellation confirmation, your billing receipt, and a clear explanation of why you believe you are entitled to a refund. Give them 10 business days to respond. If they refuse and the charge is within the last 60 days, file a dispute with your bank or payment provider. They can often reverse the charge on your behalf.

Common mistakes that delay or prevent cancellation

Why cancellations sometimes fail

It is frustrating when you try to cancel and nothing happens. You are not alone: many Willow TV users in the Philippines have reported that the cancellation button does not work, their cancellation email goes unanswered, or their next charge appears anyway.

Here are the mistakes that most often cause problems:

• Cancelling in the wrong place. If you subscribed on Apple but try to cancel on the website, the cancellation does not go through. Always cancel where you subscribed.
• Not waiting for the confirmation email. Some users think they have cancelled because the button was clicked, but until you receive a confirmation email from Willow TV or Apple/Google, the cancellation is not official.
• Cancelling after the renewal date has passed. If your renewal date was yesterday and you cancelled today, you have already been charged for the next month. Cancellation stops future charges but does not refund the charge already made.
• Clearing your browser cache or using a different device. If you cancel on your phone but log in on your computer, the system may show the subscription as still active on one device. Log out completely and log back in on all devices to sync.
• Ignoring the cancellation confirmation. Always take a screenshot of the confirmation message and save the confirmation email. If you delete it and later need proof you cancelled, these records are critical.
• Not following up with support when the button does not work. If you cannot find the cancel button, do not assume you are stuck. Email cs@willow.tv immediately and ask for manual cancellation. Most support requests are resolved within 24 to 48 hours.

What to do if the cancel button is missing or broken

If you log into your account and cannot find a cancel button, try these steps first before contacting support: log out completely, clear your browser cookies and cache, and log back in. If the button appears now, use it. If not, your next step is to email cs@willow.tv with your account email and full name and ask them to cancel your subscription immediately.

In your email, include your next billing date and mention that the online cancellation button is not working. Attach a screenshot showing your subscription status. A support agent should respond within 24 hours on weekdays. Once they confirm cancellation, ask them to send a cancellation confirmation email to you as proof.

Checklist to confirm your willow TV cancellation is complete

Steps to verify you have cancelled successfully

Before you consider this done, run through this checklist to confirm your cancellation is secure and you will not be charged again.

• Confirmation email received? You should have an email from Willow TV or Apple/Google saying your subscription has been cancelled. Save it.
• Screenshot taken of the cancellation confirmation? If your email disappears or support says they have no record, your screenshot is proof.
• Account status checked? Log back into your Willow TV account after 24 hours. It should say "Subscription cancelled" or "No active subscription" instead of showing a renewal date.
• Renewal date in the past? If your renewal date has now passed and no charge appeared on your bank statement, the cancellation worked.
• Payment method still on file? Some users panic if their payment method is still linked to the account. That is normal. You only need to delete your payment method if you want to ensure no future charges are possible (optional).
• Support contacted if anything is unclear? If your status still shows "Active" 48 hours after you tried to cancel, email support immediately with your cancellation proof.

At Stopee, we recommend checking your account status and your bank statement one week after your original renewal date would have been. If no charge appears and your status says cancelled, you are done. If a charge appears anyway, you have the proof you need to dispute it.

Why stopee helps you cancel with confidence

How stopee protects you throughout cancellation

Cancelling a subscription should be simple, but companies often make it frustratingly difficult. Willow TV, like many subscription services, does not always make cancellation buttons obvious or easy to find. Some users get stuck in support queues. Others think they have cancelled but get charged again.

That is why Stopee exists. Stopee is a consumer platform built to help you navigate cancellations, understand your rights, and recover refunds when companies refuse to honour them. At Stopee, we have handled thousands of subscription cancellations across every platform and every country, including the Philippines.

Stopee guides you through each cancellation step, tells you what to say in support emails, explains what consumer laws apply to your situation, and helps you escalate disputes if the company ignores you. We have helped countless subscribers in the Philippines cancel Willow TV, recover unauthorized charges, and take back control of their billing.

If you get stuck cancelling, or if Willow TV refuses to refund you, come back to Stopee. We will help you understand your rights, document everything properly, and escalate to the DTI or your bank if needed.

Final checklist before you cancel willow TV

Contact information and next steps

Willow TV customer support details

If you run into problems cancelling, here is how to reach Willow TV support:

• Email: cs@willow.tv (expected response time: 24 to 48 hours on business days)
• Live chat: Available through the Willow Home page (tap the chat bubble icon)
• Phone: Not published; use email as your primary contact method
• Website: willow.tv (cancellation also available here under "My Profile")

Escalation options if willow TV refuses to help

If Willow TV does not refund you or ignores your cancellation request, you have legal protections in the Philippines. The Department of Trade and Industry (DTI) handles consumer complaints about subscription billing and unfair business practices.

• DTI Online Complaint Portal: dti.gov.ph (file a formal complaint for free)
• DTI hotline: 1386 (toll-free; available during business hours)
• Local DTI office: Visit the DTI office nearest you in your region with your cancellation proof, billing receipt, and email correspondence
• Your bank's dispute process: If the charge was unauthorised or refunds were promised but not given, you can dispute it with your credit card company or bank directly

At Stopee, we have helped thousands of consumers cancel Willow TV and other subscriptions across the Philippines. Whether you are dealing with a broken cancellation button, a missing refund, or unresponsive support, Stopee guides you through every step and helps you stand up for your consumer rights. Cancel today, keep your money, and take control of your subscriptions.