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Cancel Willow Tv: Step-by-Step Guide
How to cancel willow TV and claim your refund in the UAE
What willow TV is and who should use it
Willow TV is a subscription streaming service built for cricket fans. You get access to live international matches, tournaments, highlights, and on-demand replays across web browsers, mobile apps, and connected devices. If cricket is your passion, Willow TV delivers the content you want. If you've signed up and now want out, Stopee is here to walk you through every step.
The content you're paying for
Willow TV focuses exclusively on live cricket coverage and related programming. Your subscription unlocks live streams during match days, full-match replays you can watch anytime, and exclusive analysis. Platform features and content availability vary by device and region, including the UAE.
Who should keep it, and who should cancel
Keep Willow TV if you follow international cricket regularly and want commercial-free streaming on multiple devices. Cancel if you watch matches occasionally (free highlights are widely available), prefer pay-per-view options, or are unhappy with streaming quality or regional restrictions in the UAE.
Willow TV pricing in the UAE and beyond
Understanding what you're paying helps you decide whether the service is worth keeping. Willow TV publishes pricing in USD, but your actual charge depends on your payment method and location.
Current subscription plans
| Plan | Cost (USD) | Billing cycle | Best for |
|---|---|---|---|
| Monthly | $9.99 | Every month | Testing the service or casual viewers |
| Yearly | $79.99 | Every 12 months | Regular cricket fans (saves ~$40/year) |
UAE-specific currency and billing
Willow TV does not publicly display AED (د.إ) pricing on its website. When you subscribe through willow.tv, the Apple App Store, or Google Play, your payment provider converts USD to AED at their exchange rate. Check your invoice or app billing settings to see exactly what you'll pay in dirhams. Exchange rates fluctuate, so the AED amount may vary slightly each billing cycle.
Your consumer protection rights in the united arab emirates
The UAE has strong consumer protection laws that work in your favour, even if Willow TV's own terms are restrictive. Understanding these rights gives you real leverage if the company refuses to refund you.
The 14-day cooling-off period
UAE consumer law grants you a statutory 14-day cooling-off period for online purchases of digital services. This legal right exists independently of Willow TV's policies. If you cancel within 14 days of purchase and have not substantially consumed the service, you are entitled to a full refund under UAE law, regardless of what Willow TV's terms say.
This is more generous than Willow TV's own refund policy, which only permits refunds within 24 hours (monthly) or 48 hours (yearly) if no content has been watched. When you contact Willow TV, cite the UAE Consumer Protection Law and this 14-day period.
Your escalation authority
If Willow TV denies a refund you believe you are entitled to under UAE law, contact the UAE Ministry of Economy or file a complaint with your local consumer protection authority. You can also dispute the charge with your bank or card issuer. These formal steps carry weight and often prompt companies to reconsider their position.
How to cancel willow TV step by step
You have three reliable methods to cancel Willow TV. Choose the one that matches your subscription type and keep proof of your cancellation request.
Method 1: cancel via the willow TV website
This is the fastest and most direct route. You control the entire process and receive instant confirmation.
- Open your web browser and go to willow.tv.
- Log in to your account using your email and password.
- If you have forgotten your password, click "Forgot password?" and follow the reset instructions.
- Two-factor authentication may be required; check your email or phone for a verification code.
- Click on "My Profile" or "Account Settings" (location varies by design updates).
- Look for a menu icon (three lines) or gear icon in the top-right corner if the option is not immediately visible.
- Select "Cancel Subscription" or "Manage Subscription."
- You may see a retention offer or discount code; ignore it unless you genuinely want to stay.
- Follow the on-screen prompts to confirm your cancellation.
- The system will ask why you are leaving (optional feedback).
- Select your reason and proceed to the final confirmation button.
- Willow TV will display a confirmation number and/or send a confirmation email to your registered address.
- Pro tip: Take a screenshot of the confirmation page and save the email. You will need this if you later dispute a charge.
Method 2: cancel through your app store or payment platform
If you subscribed via Apple App Store or Google Play, you can cancel directly through those platforms. This method works well if you cannot access willow.tv for technical reasons.
- For iOS (Apple App Store):
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top, then select "Subscriptions."
- Find "Willow TV" in the list and tap it.
- Tap "Cancel Subscription" and confirm your cancellation.
- Apple will send you a cancellation confirmation via email. Keep this for your records.
- For detailed help, see Apple's subscription management guide.
- For Android (Google Play):
- Open the Google Play Store app.
- Tap your profile icon in the top-right corner.
- Select "Payments and subscriptions," then "Subscriptions."
- Find "Willow TV" and tap it.
- Tap "Cancel subscription" and follow the prompts.
- Google Play will send a confirmation email. Save this message.
- For more details, visit Google Play's subscription help centre.
Method 3: cancel via email or postal mail
If the website or app methods fail or you prefer a written record, email Willow TV directly. This creates a paper trail that protects you if a dispute arises.
- Send an email to cs@willow.tv with the subject line: "Subscription Cancellation Request."
- Include your full name, email address associated with your Willow TV account, and subscription start date.
- Write a clear sentence: "I wish to cancel my Willow TV subscription effective immediately."
- Include the date you are sending the email.
- Keep a copy of your email (your "Sent" folder) and any reply from Willow TV support.
- Pro tip: If you do not receive a reply within 5 business days, send a follow-up email and request a cancellation confirmation number.
- For postal mail (if email fails):
- Write a formal cancellation letter including your name, account email, and subscription details.
- Send it via registered or certified mail to Willow TV's support address (available on their contact page).
- Keep the receipt and tracking number as proof of delivery.
- Warning: Postal mail is slower; allow 10-14 business days for processing plus mail transit time.
Willow TV refund policy and your rights
Willow TV's official refund window is narrow, but UAE consumer law provides you with stronger protections. Know both so you can claim what you are entitled to.
Willow TV's refund terms
Willow TV allows refunds only under very specific conditions:
- Monthly subscriptions: Refundable within 24 hours of purchase if you have watched no content.
- Yearly subscriptions: Refundable within 48 hours of purchase if you have watched no content.
- All other cases: No refund is available once the refund window closes, even if you cancel immediately.
Prorations (partial refunds for the remaining subscription period) are not offered. This means if you cancel on day 15 of a monthly subscription, you forfeit the remaining days without compensation.
How the UAE 14-day law overrides willow TV's policy
UAE consumer protection law gives you a 14-day right of withdrawal for online digital purchases. This legal entitlement exists even if Willow TV's terms conflict with it. If you are within 14 days of your purchase and have not substantially used the service, you can request a refund citing this law.
Email cs@willow.tv with your refund request and explicitly reference the UAE Consumer Protection Law and your 14-day cooling-off right. If Willow TV refuses, escalate the matter to the UAE Ministry of Economy or dispute the charge with your bank.
Refunds for app store purchases
If you subscribed via Apple or Google Play, refunds and timelines are managed by those platforms, not Willow TV directly. Contact Apple or Google with your refund request; they often honour refunds beyond Willow TV's stated windows if you request them promptly.
Apple typically refunds App Store subscriptions within 5-10 business days. Google Play refunds usually arrive within 3-5 business days. Both are faster than direct payment methods.
What happens to your account after you cancel
Cancellation stops your automatic renewal but does not immediately erase your presence on Willow TV. Understand what you lose and what remains.
Access and viewing rights
You retain full access to live streams, replays, and exclusive content until the end of your paid billing period. Once that date passes, Willow TV locks you out of subscriber-only features. Free or preview content (if any) may still be available, but your paid subscription benefits end immediately.
Pro tip: If your next billing date is within days, cancel a few days before to avoid an unexpected charge. Most systems process cancellations instantly, but allow 24 hours for confirmation.
Your account, profile, and saved data
Willow TV typically keeps your account active even after cancellation. Your profile, watch history, saved bookmarks, and preferences remain stored unless you explicitly request deletion. This allows you to resubscribe later without losing your personalization.
If you want your data removed for privacy reasons, email cs@willow.tv and request "full account deletion." Ask them to confirm deletion in writing and allow 30 days for the request to be processed.
Common mistakes when cancelling willow TV
Cancellation seems simple, but small errors can leave you charged for another month or unable to prove you cancelled at all. Here are the pitfalls to avoid.
Mistake 1: cancelling only through the app without confirming on the website
If you cancel via your Apple or Google account, Willow TV's website may not reflect the cancellation immediately. Login to willow.tv after a few hours and check your subscription status to confirm. If it still shows active, contact cs@willow.tv directly with your app cancellation confirmation number.
Mistake 2: not saving your cancellation confirmation
You must have proof of your cancellation request. Screenshots disappear, emails get lost, and customer service reps sometimes deny receiving requests. Screenshot your confirmation page, save the confirmation email, and write down the confirmation number. Store these in a folder or note app you check often.
Mistake 3: cancelling days before your renewal date without checking the exact date
Warning: If you cancel on day 27 of a 30-day monthly cycle, Willow TV may still charge you for the next month if their system processes the renewal before the cancellation takes effect. Log into your account and look at the "Renewal Date" or "Next Billing Date" field. Cancel at least 3 days before this date to be safe.
Mistake 4: assuming the cancellation email means your refund is approved
A cancellation confirmation does not automatically mean Willow TV will refund you. Confirmation means your subscription will not renew. A refund must be requested separately and is only granted if you meet the 24/48-hour window or invoke your UAE consumer rights. Follow up with cs@willow.tv if you are due a refund and ask for confirmation within 5 days.
Mistake 5: ignoring the UAE cooling-off period
Many people accept Willow TV's narrow refund window without realizing that UAE law overrides it. If you are within 14 days of purchase, mention the cooling-off period explicitly in your refund request. This transforms a likely "no" into a legal obligation.
Your cancellation checklist and timeline
Use this checklist to stay organized and ensure nothing falls through the cracks.
| Action | Timeline | Done? |
|---|---|---|
| Note your subscription renewal date | Today | ☐ |
| Cancel via willow.tv, app store, or email | At least 3 days before renewal | ☐ |
| Screenshot confirmation and save email | Same day as cancellation | ☐ |
| Check willow.tv account status | Next day | ☐ |
| Submit refund request (if eligible) with UAE law reference | Within 14 days of purchase | ☐ |
| Follow up if no refund reply within 5 days | Day 5 after refund request | ☐ |
Stopee's final guidance on cancelling willow TV
Cancelling Willow TV is straightforward if you follow the right steps and keep careful records. The process takes under 5 minutes via the website, and you gain an immediate sense of control over your subscriptions.
The real protection comes from knowing your UAE consumer rights. The 14-day cooling-off period gives you more power than Willow TV's own policy. If the company refuses a refund you are entitled to under law, escalate to the Ministry of Economy or your bank without hesitation.
At Stopee, we have helped thousands of consumers cancel streaming services, reclaim refunds, and take back control of their subscriptions. Whether you are cancelling Willow TV because cricket is no longer a priority, you have found a cheaper alternative, or the service simply is not delivering what you need, Stopee is your trusted resource for every step of the process. Visit Stopee.com anytime you need clear, empowering guidance on cancellation, refunds, or subscription management.
Contact information and next steps
Willow TV customer support
If you have questions about your subscription or need help with cancellation, reach out directly:
- Email: cs@willow.tv
- Website: willow.tv
- App: Available on Apple App Store and Google Play Store
UAE consumer protection authorities
If Willow TV denies a refund or fails to process your cancellation:
- UAE Ministry of Economy: Contact for consumer disputes and complaints
- Your bank or card issuer: File a chargeback dispute if the company refuses to refund a charge you dispute
Remember: you have rights. Stopee is here to help you understand and exercise them. When you are ready to move forward, Stopee.com has guides for cancelling hundreds of services. Make your next decision with confidence and full information.