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Cancel Willow TV: The Right Way
How to cancel willow TV in nigeria and protect your money
What is willow TV and who uses it in nigeria
Willow TV is a cricket-focused streaming platform that brings live matches, tournaments, and sports programming directly to your device. If you're a cricket fan in Nigeria, you've likely subscribed to catch Indian Premier League (IPL), international test matches, or other cricket events unavailable on local channels.
How willow TV works for nigerian users
You can subscribe directly through willow.tv in US dollars (USD), or through third-party platforms like Apple App Store, Google Play Store, Amazon Prime Video, Roku, or Sling TV. Each subscription method has its own cancellation process, and that's where confusion happens for Nigerian users.
The service bills you monthly at $9.99 or annually at $79.99 (USD). If you subscribed through an app store or streaming device, the third-party platform handles billing, not Willow directly. This matters enormously when you want to cancel.
Why nigerian users struggle to cancel
Willow TV's cancellation policy isn't clearly localized for Nigeria. The company directs all written cancellation notices to a US postal address. You may also encounter automatic renewal charges that are hard to track across currency conversions and international payment methods. At Stopee, we help thousands of Nigerians navigate exactly these cross-border billing traps every month.
Your consumer rights in nigeria under federal law
Nigerian consumer protection law gives you genuine leverage, even when dealing with a US-based company.
Federal competition and consumer protection commission (FCCPC) protections
Under the Federal Competition and Consumer Protection Act (2019), you have the right to cancel subscription services, to receive clear billing information, and to dispute unfair auto-renewal practices. If Willow TV auto-renews your subscription without your explicit consent, or if the service fails to deliver what was promised, the FCCPC can investigate on your behalf.
You don't need a lawyer. The FCCPC accepts complaints online at www.fccpc.gov.ng, and they take action against foreign companies that exploit Nigerian consumers through dark patterns or hidden charges.
What counts as an unfair practice
Charging your card without sending a cancellation confirmation email, burying the cancellation button on their website, auto-renewing after you request cancellation, or making it impossible to cancel through the same method you used to subscribe-these are all unfair practices the FCCPC recognizes.
Stopee advises keeping screenshots of every step you take to cancel. If Willow TV ignores your cancellation request or charges you again, that evidence becomes your proof when filing with the FCCPC.
Why you should cancel willow TV
Understanding your reasons for cancellation helps you choose the right exit strategy.
Common reasons to cancel
Cricket season ends and you don't need continuous access. Your monthly budget tightens and streaming subscriptions become the first cuts. You signed up for a one-off tournament and forget to cancel before the next automatic charge hits. International payment fees stack up-your bank charges a foreign exchange fee, then Willow charges in USD, and the total cost shocks you on your statement.
Or you're experimenting with multiple streaming services and need to trim the list to stay in control of your spending.
When to cancel before your next billing date
Mark your calendar: cancel at least 3 to 5 business days before your renewal date. If you subscribe monthly, that's 3 to 5 days before the same date next month. If you're on an annual plan, do it a week early. This buffer protects you in case your cancellation email gets lost or the platform experiences delays.
At Stopee, we recommend Nigerians set a phone reminder 10 days before renewal-then cancel immediately. Don't wait until the last day.
How to cancel willow TV by subscription method
Your cancellation process depends entirely on where you subscribed. Follow the exact steps for your method to avoid rejections and failed cancellations.
Cancel a direct willow TV subscription (willow.tv)
You signed up directly on their website and Willow charges your card. Use this method if you created a willow.tv account and see charges from "Willow" or similar on your bank statement.
- Open your web browser and go to willow.tv
- Sign in using your email and password
- If you've forgotten your password, click Forgot Password and follow the email link
- Navigate to My Profile or Account Settings (usually found in the top-right corner menu)
- Look for a section called Subscriptions, Billing, or Manage Subscription
- Click Cancel Subscription or End Subscription
- Read any retention offer-Willow may offer a discount to stay. Decline if you're certain
- Pro tip: Don't let a discount sway you unless it genuinely fits your budget. Most retention offers are designed to keep you charged for months you won't use
- Confirm the cancellation by clicking the final Yes, Cancel button
- Important: Screenshot the cancellation confirmation page showing today's date and confirmation number
- Check your email within 5 minutes for a cancellation confirmation. If you don't receive one within 15 minutes, your cancellation may not have processed
Warning: Some users report that Willow's website cancellation doesn't always work on mobile browsers. If you see errors, switch to a desktop or try a different browser (Chrome, Firefox, Safari). If the button is greyed out or won't respond, use the email method instead.
Cancel via email (backup method for direct subscriptions)
If the website method fails or you prefer written proof, email Willow's support team directly.
- Send an email to cs@willow.tv with the subject line: Cancellation Request - [Your Email Address]
- In the body, include:
- Your full name as it appears on the account
- Your email address registered with Willow TV
- Your Willow account number (found in billing emails)
- A clear one-sentence request: "I request immediate cancellation of my Willow TV subscription effective today"
- Today's date
- Send the email and save the confirmation receipt from your email provider as proof you sent it
- Wait for a reply within 2 to 3 business days. Most responses come within 24 hours
- Willow will send you a confirmation email stating your subscription is cancelled
- Pro tip: Forward this cancellation confirmation to your own records folder for future reference if billing disputes arise
Keep access to your Willow account until the end of your current paid billing period. If you cancel on day 15 of a monthly cycle, you'll keep full access until day 30 (or the same day next month for annual subscriptions).
Cancel a subscription via apple app store (iPhone or iPad)
You subscribed through the Apple App Store and Apple charges your Apple ID card or local payment method.
- Open the Settings app on your iPhone or iPad
- Tap your name at the very top of Settings
- Select Subscriptions
- Find and tap Willow TV in the list
- Tap Cancel Subscription
- Confirm by tapping Confirm Cancellation or Yes, Cancel
- Apple will show you the last day you have access (usually today or the next renewal date)
- Screenshot this confirmation screen
Warning: If you see a button that says Reactivate Subscription instead of Cancel, your subscription was already cancelled. Check your Apple ID for any pending renewal notifications.
Cancel a subscription via google play store (Android)
You subscribed through Google Play and Google charges your registered payment method.
- Open the Google Play Store app on your Android phone or tablet
- Tap your profile icon in the top-right corner
- Tap Payments and Subscriptions
- Select Subscriptions
- Tap Willow TV
- Tap Cancel Subscription
- Choose your reason for cancellation (optional)
- Tap Yes, Cancel to confirm
- Google will display your access end date
You'll receive a cancellation confirmation email from Google within minutes. Save this email in a dedicated cancellation folder on your phone or cloud storage.
Cancel a subscription via amazon prime video or other third-party platforms
You subscribed to Willow TV through Amazon Prime Video, Roku, Sling TV, or another streaming platform. The platform handles billing and cancellation-Willow TV cannot cancel these subscriptions on your behalf.
- For Amazon Prime Video:
- Sign in to www.amazon.com or open the Amazon Prime Video app
- Go to Account or Settings
- Select Your Subscriptions
- Find Willow TV and tap Cancel Subscription
- Confirm the cancellation
- For Roku:
- Go to www.roku.com and sign in to your account
- Select Manage Subscriptions
- Click on Willow TV and select Cancel
- For Sling TV:
- Log in at www.slingtv.com or open the app
- Navigate to Account and Billing
- Find Willow TV add-on and click Manage Subscription or Cancel
- For any other platform: Contact that platform's support team directly or use their in-app help chat
Important: Willow TV cannot access third-party billing systems. If you email Willow at cs@willow.tv asking them to cancel your Amazon or Roku subscription, they will tell you to cancel through that platform. Don't waste time on that route-cancel directly with the platform instead.
What happens after you cancel willow TV
Cancellation doesn't mean immediate loss of access. Understanding the timeline protects you from surprise charges.
Access timeline after cancellation
If you cancel a direct Willow TV subscription, you keep full access until the end of your current paid billing period. If today is day 10 of a 30-day month, you have access until day 30. If you're on annual billing and cancel today, you keep access for the next 12 months (or until the anniversary date).
For third-party subscriptions, the access timeline depends on that platform. Apple and Google typically end access on your next renewal date, not immediately. Amazon Prime Video's behavior varies. Always check the confirmation screen-it tells you your exact last access date.
Automatic renewal stops completely
Once your cancellation is confirmed, automatic renewal charges stop. Willow will not charge you again after your current period expires. This is the legal standard in Nigeria under the FCCPC framework-you must explicitly consent to each renewal.
Monitor your bank statement for 30 days after cancellation. If a charge appears after the confirmed end date, file a dispute immediately with your bank and contact Stopee for guidance on escalating to the FCCPC.
Your account data and viewing history
Willow TV may keep your account data, viewing history, and preferences for a limited time. If you want your data deleted, send a separate email to cs@willow.tv with the subject Data Deletion Request and include your full name and email. Willow will acknowledge the request, though deletion may take 30 to 60 days.
Nigerian data protection rights fall under the Nigeria Data Protection Regulation (NDPR), which requires foreign companies to respect deletion requests. If Willow refuses, you can file a complaint with the FCCPC alongside your cancellation dispute.
Refund policy: will willow TV refund your money
Refunds are limited. Know exactly what you're entitled to before you cancel.
Standard refund rules
Willow TV's Terms of Service state that all subscription sales are final. The company does not provide refunds, credits, or prorations for mid-cycle cancellations under normal circumstances.
Translation: If you cancel on day 15 of a 30-day month, you will not receive a refund for the remaining 15 days. That money is gone.
Limited exceptions where refunds are possible
Willow TV does offer refunds in two narrow cases:
- Monthly subscriptions: Refund possible only if you cancel within 24 hours of purchase and have not watched any content
- Annual subscriptions: Refund possible only if you cancel within 48 hours of purchase and have not watched any content
- Service failure: If Willow TV was unavailable before you accessed content, or if technical problems prevented you from accessing the service you paid for, Willow may offer a replacement period or refund at its discretion
Pro tip: If Willow was down for a match you paid to watch and missed it, document the outage with screenshots of error messages and email cs@willow.tv with proof. Frame your request as compensation for failed service delivery, not a refund. This language increases your chances of approval.
Chargebacks and dispute resolution in nigeria
If Willow charges you after cancellation or refuses a legitimate refund, your Nigerian bank can file a chargeback. Contact your bank within 60 days of the unauthorized charge and provide your cancellation confirmation email as evidence.
Most Nigerian banks (GTBank, Access Bank, First Bank, UBA, etc.) handle international chargebacks at no cost to you. They'll dispute the charge directly with Willow's payment processor and likely recover your money within 30 to 45 days.
Stopee recommends keeping all cancellation emails and bank statements together in one folder so you can submit them immediately if a dispute arises.
Willow TV pricing in nigeria and hidden costs
Understanding the true cost helps you decide whether to cancel or pause your subscription.
Official willow TV subscription plans
| Plan | Price (USD) | Billing cycle | Auto-renewal |
|---|---|---|---|
| Monthly | $9.99 | Every month | Yes, unless cancelled |
| Annual (best value) | $79.99 | Every 12 months | Yes, unless cancelled |
Why the dollar price matters for nigerian users
Willow TV charges in US dollars. If you subscribed through willow.tv, your Nigerian bank converts USD to NGN using their daily exchange rate, which includes a markup (usually 1% to 3% above the actual rate). A $9.99 monthly subscription could cost you ₦5,500 to ₦6,200 depending on the exchange rate on billing day.
Some months are cheaper than others based on the naira-dollar exchange rate. This unpredictability makes it hard to budget for Willow TV subscriptions in Nigeria.
If you subscribed through Apple, Google, or Amazon, those platforms convert the price to naira and charge you in local currency. The actual amount you pay depends on what Apple, Google, or Amazon negotiated with their local payment partners. No two app stores charge the same amount.
Hidden costs to watch for
- Foreign exchange markup: Your bank takes 1% to 3% extra on top of the real rate. This happens with every charge.
- VPN costs: Some Nigerians use VPNs to access Willow. If you're paying for a premium VPN and Willow, you're really spending two subscriptions for one service. Consider whether it's worth it.
- Auto-renewal surprises: If your payment method changes (new card number, expired card replaced), your subscription might fail and then auto-renew on the next billing cycle, sometimes with a steep charge if your bank has applied a currency surcharge.
At Stopee, we advise Nigerian users to set a recurring calendar reminder 10 days before renewal. Even if you want to keep Willow TV, reviewing the cost before auto-renewal prevents bill shock.
Common mistakes nigerians make when cancelling willow TV
Cancellation is simple if you know the traps. Many Nigerian users make the same mistakes and end up charged again.
Mistake 1: cancelling on the website and assuming it worked
You click "Cancel" on willow.tv, the page refreshes, and you see no confirmation. You assume it's done. Three weeks later, you're charged again. The original cancellation never processed-you just refreshed the page.
Always: Wait for a confirmation email. If you don't see one within 15 minutes, log back in and check your subscription status. If it still shows "Active," your cancellation failed. Try again or email support immediately.
Mistake 2: trying to cancel through willow when you subscribed via a third-party app
You subscribed through Apple App Store but email cs@willow.tv asking them to cancel. Willow replies: "You subscribed through Apple. Please cancel through Apple's system." You then ignore this email and never cancel, assuming Willow will do it. Your subscription keeps charging.
Remember: If you subscribed through Apple, Google, Amazon, Roku, or Sling-cancel only through that platform. Willow has no access to those billing systems and cannot cancel on your behalf.
Mistake 3: cancelling too close to your renewal date
You cancel on the same day your subscription renews. The system processes your renewal first, then your cancellation. You've just paid for another month you didn't want. Disputes take 30 to 45 days to resolve, and your money is frozen while the bank investigates.
Pro tip: Cancel at least 3 to 5 business days before your renewal. This gives the system time to process your cancellation before the automatic renewal charge attempts to go through.
Mistake 4: not keeping proof of cancellation
You cancelled weeks ago but didn't save the confirmation email. Now you're charged again and your bank asks you to prove you requested cancellation. You can't find the email. Without proof, your dispute becomes much harder to win.
Screenshot everything: Cancellation confirmation pages, confirmation emails, and your account status showing "Cancelled" or "Inactive." Save these in a folder labeled "Willow TV - Cancellation Proof" on your phone or cloud storage. This takes 2 minutes and saves you weeks of dispute stress.
Mistake 5: ignoring a failed cancellation attempt
You tried to cancel via the website, but the button didn't respond (common on mobile browsers). You assumed it would eventually process. Your subscription kept charging. When you finally check, you've been billed four times since your cancellation attempt.
If any cancellation step fails: Try immediately using a different method (switch from mobile to desktop browser, or email support instead). Don't assume it will work later. Assume it failed and use a backup method within the same day.
Comparison: should you cancel or keep willow TV
Before you cancel, decide whether cancellation or a pause makes more sense for your budget and viewing habits.
| Scenario | Cancel | Keep |
|---|---|---|
| Cricket season ends; no major matches for 3+ months | Yes, cancel now. Resubscribe when matches resume. | No-you're paying for content you won't watch |
| Money is tight this month; you're cutting expenses | Yes, cancel temporarily. | No-this is discretionary spending |
| You watch cricket once or twice a month, not daily | Consider monthly plan. If true, cancel and resubscribe only during major tournaments. | Possibly, if you value constant access. |
| International payment fees add 15%+ to your cost | Yes, unless you have a USD account that avoids markup. | Only if you use a bank account with no forex fees |
| You just subscribed within 24 hours (monthly) or 48 hours (annual) and haven't watched | Yes, you're eligible for a refund. | No refund available after this window |
Stopee insight: Most Nigerian cricket fans don't need year-round Willow TV access. Cancel during off-season and resubscribe only for IPL, Test series, or World Cup events. This reduces your annual cost from ₦95,000+ to ₦25,000 or less. You keep the same access but only when you need it.
Where to send a cancellation letter by post (if email fails)
If you've emailed cs@willow.tv multiple times without response, Willow TV's Terms of Service allow written cancellation notices sent to their US address. This provides documented proof of your cancellation request.
Mailing address for formal cancellation notice
Send a registered letter (with tracking) to:
Willow Cricket Private Limited
[Registered Office Address-check Willow's latest Terms of Service for current mailing address]
United States
What to include in your letter:
- Your full name as registered on the Willow TV account
- Your email address and account number
- The date of the letter
- A clear statement: "I request cancellation of my Willow TV subscription effective immediately. Please confirm cancellation in writing to this address within 7 business days."
- A copy of a recent billing receipt or email showing your subscription
- Your return address in Nigeria
Pro tip: Nigerians should use DHL or a similar international courier with tracking. This costs ₦3,000 to ₦5,000 but provides undeniable proof that you sent a formal cancellation request. Keep the tracking number and take photos of the letter before sending. If Willow still charges you after this, your FCCPC complaint becomes unbeatable.
Most of the time, email works. But if it doesn't, a registered letter is your legal hammer.
Final checklist: cancel willow TV step-by-step
Use this checklist the day you decide to cancel.
- Identify your subscription method
- Did you sign up on willow.tv, Apple App Store, Google Play, Amazon Prime Video, Roku, or Sling TV?
- Check your renewal date
- Find the next renewal date in your billing email or account settings. Mark it on your calendar.
- Cancel using the correct method
- Use the cancellation steps for your subscription platform (see section "How to cancel Willow TV by subscription method")
- Screenshot the cancellation confirmation
- Take a screenshot of any confirmation page showing "Cancellation Confirmed," today's date, and your account status as "Cancelled" or "Inactive"
- Wait for confirmation email
- Check your inbox and spam folder within 15 minutes. Save the email.
- Verify cancellation in your account
- Log back into your account 1 hour later. Confirm your subscription status shows "Cancelled," "Inactive," or "No active subscription"
- Set a reminder for 5 days before your last access date ends
- This gives you time to reactivate if you change your mind, or confirm access is truly ending
- Monitor your bank statement for 30 days
- If a charge appears after your confirmed cancellation date, file a chargeback immediately and contact Stopee for escalation support
How stopee helps you stay in control of your subscriptions
Cancelling Willow TV is just one piece of staying on top of your digital spending. At Stopee, we've helped thousands of Nigerian consumers cancel unwanted subscriptions, dispute unexpected charges, and recover refunds from international platforms.
Our step-by-step guides for services like Willow TV, Disney Plus, Netflix, and Amazon Prime Video give you the exact process before you start. We flag the traps that catch most users and provide evidence templates you can use if disputes arise.
Stopee also tracks when your subscriptions renew, sends you reminders before charges hit, and guides you through chargeback and FCCPC complaint processes if a company refuses to honour your cancellation.
Your money should stay in your control. Stopee makes sure it does. Visit stopee.com to explore cancellation guides for every major streaming service, track your subscriptions, and get support on protecting your consumer rights in Nigeria.