Manage We Tv

How to cancel we TV in new zealand and reclaim your money

What is we TV and why new zealand consumers struggle with it

We TV is a streaming service operated by Image Future Investment (HK) Limited, offering TV shows and movies to audiences across Asia and beyond. However, the service is not officially available in New Zealand, which creates real friction for Kiwis who sign up. Most people access We TV through workarounds like VPNs or third-party payment platforms, and that's where cancellation confusion starts. At Stopee, we've helped thousands of consumers navigate exactly this kind of grey-zone subscription, so you're not alone if you're feeling stuck.

The we TV availability problem in new zealand

We TV does not publish official New Zealand pricing or support channels. If you've subscribed, you likely went through an app store (Apple or Google) or a reseller platform. This means your cancellation route depends entirely on where you signed up, not on We TV directly. That's the first thing to understand: We TV itself may not have a customer service team listening for Kiwi cancellation requests.

Why you might want to cancel

You might cancel because the service doesn't meet your expectations, you've finished the content you wanted to watch, or you didn't realise you were being charged in the first place. Whatever your reason, Stopee is here to make sure you cancel correctly and recover any money you're owed under New Zealand law.

Your consumer rights in new zealand

New Zealand's Consumer Guarantees Act and Fair Trading Act apply to We TV, even though the service is operated overseas. These laws protect you if the service is faulty, if it doesn't perform as promised, or if the company has misled you.

What the consumer guarantees act means for streaming services

Under the Consumer Guarantees Act, services supplied to you must be of acceptable quality and fit for purpose. If We TV doesn't work properly, buffers constantly, or doesn't deliver the content advertised, you have the right to request a refund or compensation. The Commerce Commission is New Zealand's enforcement authority, and they take streaming service complaints seriously. If We TV refuses a legitimate claim, you can escalate to the Commerce Commission or your payment provider.

The 14-day cooling-off right

If you signed up to a paid We TV subscription (not a free trial), you may have a right to cancel within 14 days of purchase and receive a refund, depending on how the subscription was sold to you. This right applies to distance contracts (subscriptions purchased online without face-to-face contact). However, We TV's own terms may limit or exclude this right, so your cancellation method matters. If you cancelled through Apple or Google Play, their refund policies apply first.

How to cancel we TV via app stores and platforms

The safest and fastest route to cancel is through the platform where you actually pay: Apple, Google Play, or a third-party reseller. We TV itself has limited direct customer support in New Zealand, so these platforms are your lever.

Cancel we TV through apple (iOS, iPad, mac)

1. Open the Settings app on your iPhone, iPad, or Mac.
2. Tap or click your name at the top of the menu.
3. Select "Subscriptions" (or "iTunes & App Store" then "Subscriptions" on older devices).
4. Find "We TV" in the list and tap it.
5. Tap "Cancel Subscription" and confirm your choice.
6. Note your cancellation date. You'll retain access until the end of your current billing period.

Pro tip: Apple processes cancellations instantly, but refunds take 3-5 business days to appear in your account. If you cancelled within 48 hours of purchase, Apple often approves refunds automatically. For older charges, you may need to request a refund separately through Apple Support.

Warning: Do not delete the We TV app before cancelling your subscription. Deletion does not cancel the subscription; it only removes the app from your device.

Cancel we TV through google play (Android)

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select "Manage subscriptions" or "Payments & subscriptions" then "Subscriptions".
4. Tap "We TV" in your active subscriptions list.
5. Select "Cancel subscription" and follow the on-screen prompts.
6. Confirm cancellation. Your access ends at the end of your current billing cycle.

Pro tip: Google Play refunds are handled within 24 hours for recent charges. If you're requesting a refund for an older payment, use Google Play's web support page to submit a request with details.

Cancel we TV through a third-party reseller (Sling TV, cable bundles, etc.)

If you subscribed to We TV through a cable provider, bundled service, or reseller like Sling, you must cancel through that provider's account page or customer service team. We TV itself cannot process this cancellation for you.

1. Log in to your reseller's account (Sling, cable provider, etc.).
2. Navigate to your subscriptions or add-ons section.
3. Find We TV and select "Remove" or "Cancel".
4. Confirm cancellation and check your confirmation email.
5. Contact the reseller's customer service if you need a refund, as their refund policy applies, not We TV's.

Pro tip: Third-party resellers often have different refund windows than app stores. Some offer 30 days, others offer none. Check your reseller's refund policy before you cancel.

What happens after you cancel we TV

Cancellation is emotional, but understanding what comes next will ease your mind. You're not losing access overnight; the system is designed to let you finish your billing period.

Your access and viewing rights post-cancellation

You retain full access to We TV until the end of your current billing period. If you cancelled on 15 March and your renewal was due 1 April, you can watch until 30 March (or 1 April, depending on your exact billing date). After that date, the app will lock or ask you to resubscribe.

Auto-renewal and future billing

Cancellation stops all future charges immediately. Even if your access extends to the end of your billing period, no renewal charge will be taken. You won't see another We TV line on your bank or card statement after cancellation is processed. This typically takes 24-48 hours to propagate across payment systems.

Your account data and viewing history

We TV retains your account data (email, viewing history, watchlist) unless you delete your account. If you want to erase your information entirely, log into your We TV account on the web (if you can access it) and look for a "Delete Account" or "Privacy" option. You can also request account deletion under New Zealand privacy law by contacting Image Future Investment (HK) Limited (see address below), though response times vary.

Will you get a refund from we TV

This is the question that matters most. The answer depends on when you cancelled, your payment method, and which law applies to your charge.

We TV's published refund policy

We TV does not publish a clear, customer-facing refund policy on its New Zealand support pages. This is a red flag. In the absence of clear terms, New Zealand consumer law defaults in your favour: the Consumer Guarantees Act requires services to be fit for purpose. If We TV is faulty or doesn't deliver what you paid for, you have grounds to request a refund.

Refunds through apple and google play

If you paid via Apple or Google Play, their refund policies take priority. Both platforms offer refunds within 48 hours of purchase for any reason. For charges older than 48 hours, you must provide a reason: faulty service, duplicate charge, or subscription you didn't authorise. Apple and Google have been generous with Kiwi consumers in recent years, especially for subscriptions people didn't intend to activate.

Pro tip: Request your refund through the app store where you paid, not from We TV. Apple and Google handle refunds faster and more reliably than overseas streaming services.

Refunds if you paid by credit card or bank transfer

If you paid We TV directly via credit card or bank account, you have two routes:

• Dispute with your bank: Contact your bank and request a chargeback or dispute. Explain that the service was faulty, you didn't authorise the charge, or it was a duplicate. New Zealand banks handle refund disputes within 20 business days. This is fast and effective.
• Contact We TV directly: Email Image Future Investment (HK) Limited at their Hong Kong address (see below). Include your invoice, payment date, and reason for the refund request. Responses are slow (4-8 weeks), but document everything. If they refuse, you can escalate to your bank.

Warning: Never rely solely on email to a Hong Kong company. Pair your refund request with a bank chargeback within 120 days of the charge.

We TV pricing in new zealand (and why it varies)

We TV pricing is inconsistent because the service is not officially sold in New Zealand. Your charge depends on your access method.

Pricing by platform

Stopee recommends checking your actual bank or card statement to see what you've been charged. Currency conversion adds another layer, so what you pay is not always transparent upfront. This is another reason why refunds are important if you didn't intend to sign up.

Common mistakes that make cancellation harder

Cancelling a subscription feels straightforward, but small mistakes cost you money and time. We've seen hundreds of Kiwi consumers make these errors, and Stopee is here to help you avoid them.

Mistake 1: uninstalling the app instead of cancelling the subscription

Deleting the We TV app from your phone does nothing to stop your subscription. The subscription lives in Apple's or Google's system, not on your device. You'll keep being charged even after you've removed the app. Always cancel through Settings first, then delete the app if you want to.

Mistake 2: waiting until after your billing date to request a refund

If you want a refund under the 14-day cooling-off rule, cancel and request it before your second charge appears. Once you've been charged twice, it becomes harder to argue you didn't authorise the subscription. Request refunds immediately after cancelling, not weeks later.

Mistake 3: assuming we TV customer service exists in new zealand

There is no New Zealand customer service team for We TV. If you email a generic "support" address and don't get a response, that's why. Always contact the platform where you paid (Apple, Google, your reseller) first. They have actual support teams and refund authorities.

Mistake 4: not keeping proof of your cancellation

Screenshot your cancellation confirmation and email it to yourself. If a charge appears after you've cancelled, you'll need proof to dispute it. Banks and app stores will ask for this evidence, and it strengthens your refund claim.

Your cancellation checklist

Use this checklist to ensure you've cancelled correctly and protected your refund rights.

• Identify where you paid: Apple, Google Play, third-party reseller, or direct web.
• Log in to that platform's account page or app.
• Navigate to Subscriptions and find We TV.
• Select Cancel or Remove and confirm your choice.
• Take a screenshot of the cancellation confirmation.
• Check your email for a cancellation confirmation message.
• Verify no new charge appears on your next billing date (within 48-72 hours).
• If refund-eligible, request one within 48 hours of cancellation through the same platform.
• If denied, contact your bank and file a chargeback within 120 days of the charge.
• Keep all screenshots, emails, and bank records for 6 months.

What stopee customers say about cancelling we TV

At Stopee, we've guided hundreds of New Zealand consumers through We TV cancellations. Here's what they tell us: the hardest part is finding the right cancellation route, not the cancellation itself. Once you know whether you paid Apple, Google, or a reseller, the process takes five minutes. The second-hardest part is understanding your refund rights. That's where Stopee makes the difference: we explain exactly what New Zealand law entitles you to, and we help you escalate if a company refuses.

Should you cancel we TV or keep it

Here's a practical framework to decide.

Pro tip: If you're keeping We TV, set a reminder to check your subscriptions every 3 months. Review each charge and ask yourself: Am I still using this? Stopee recommends this habit for all subscriptions, not just We TV.

Contact information for we TV disputes and refund escalation

If We TV refuses your refund request or doesn't respond to your cancellation, use this contact information to escalate.

We TV corporate contact (Hong kong)

Image Future Investment (HK) Limited
Hong Kong
(No specific postal address is publicly available for New Zealand customer service.)

Reach out through your app store's support channel first. It's faster and more reliable than direct contact with the parent company.

New zealand escalation authorities

If We TV or the app store refuses your refund claim, escalate to:

• Commerce Commission: complaints@comcom.govt.nz or visit comcom.govt.nz. They enforce consumer law and investigate unfair trading practices.
• Disputes Resolution Services (DRS): Use DRS if We TV or the app store has an agreement with them. Many do. DRS is free for consumers and fast.
• Your bank: File a chargeback within 120 days of the charge. Banks are legally required to investigate and often side with consumers on unfair subscription charges.

Final thoughts: cancelling we TV with confidence

Cancelling a subscription you didn't intend to use, or that's stopped working, is your right. New Zealand law protects you, even when a service is operated overseas. We TV's lack of local support is not an excuse to keep charging you. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds, and we're ready to help you too. Your first step is identifying where you paid. Your second step is cancelling through that platform immediately. Your third step is requesting a refund if you're eligible. Follow this guide, keep your receipts, and don't hesitate to escalate to your bank or the Commerce Commission if We TV or the app store refuses a legitimate claim. You've got this, and Stopee is in your corner.