Manage Mimika

How to cancel mimika and stop facial exercise charges

What mimika is and why you might want to cancel

Mimika is a subscription-based facial exercise app that guides you through routines designed to improve facial tone, reduce visible signs of ageing, and enhance your complexion. You access the service through your mobile device, either via the Apple App Store, Google Play, or direct web billing. The app delivers personalized workout routines and progress tracking, with users reporting mixed results over weeks or months.

You might want to cancel Mimika for several reasons: the exercises didn't deliver the results you expected, you want to pause your subscription temporarily, you've discovered duplicate charges on your account, or you simply prefer to manage your facial care routine differently. Whatever your reason, Stopee is here to walk you through the cancellation process step by step so you avoid delays and recurring charges.

Is mimika worth keeping?

Mimika costs CAD$19.99 annually according to available user reports, though exact Canadian pricing isn't always transparent on app storefronts. Before you cancel, consider whether the cost aligns with your skincare goals. If you've completed at least 4 weeks of consistent use and haven't seen improvements you value, cancellation makes sense. If you're uncertain, contact support to discuss a pause option instead-many subscriptions allow you to freeze your account temporarily without losing access.

How to cancel mimika in canada

Mimika requires manual cancellation through customer support; there's no self-service cancellation button in the app itself. The process varies depending on whether you subscribed through an app store or directly through the web. Here's how to cancel your subscription properly.

Cancellation steps for direct web or email subscriptions

If you purchased your Mimika subscription directly from the company website or were billed through their system (not Apple or Google), follow these steps to cancel.

1. Gather your account information
   • Locate your account name or email address associated with your Mimika profile
   • Find your original purchase receipt and note the purchase date and billing amount
   • Take a screenshot of your current subscription status in the app
2. Email Mimika support with your cancellation request
   • Send an email to customerservice@mimi-mua.com
   • Use a subject line like "Subscription cancellation request" or "Cancel my Mimika account"
   • Include in the body: your account name, email address, purchase date, billing amount, and the reason you're cancelling (optional but helpful)
   • State clearly: "I request immediate cancellation of my Mimika subscription effective today"
3. Keep copies of all correspondence
   • Save the email you sent and Mimika's reply
   • Screenshot your inbox timestamp for proof you contacted support
   • These copies protect you if billing disputes arise later
4. Verify cancellation within 3-5 business days
   • Check your email for a confirmation response from support
   • If you don't hear back within 5 days, send a follow-up email
   • Confirm that your subscription will not renew on your next billing cycle
5. Monitor your next billing date
   • Note when your subscription would normally renew
   • Check your credit card or bank statement on that date
   • If an unexpected charge appears after cancellation, contact support immediately with proof of your cancellation request

Cancellation steps for apple app store subscriptions

If you subscribed to Mimika through the Apple App Store, you need to cancel through two channels: Apple's system and Mimika support. Cancelling only one way leaves you vulnerable to continued billing.

1. Cancel through Apple's App Store subscription settings
   • Open the Apple App Store app on your iPhone, iPad, or Mac
   • Tap your profile picture in the top right corner
   • Select "Subscriptions"
   • Find "Mimika" in the list of active subscriptions
   • Tap "Mimika" and select "Cancel Subscription" or "Delete"
   • Confirm the cancellation when prompted
   • Take a screenshot showing the subscription is now cancelled or showing "Expires on [date]"
2. Notify Mimika support of your App Store cancellation
   • Send an email to customerservice@mimi-mua.com
   • Include: your account name, the phrase "I have cancelled my subscription through Apple App Store", your Apple ID email, and the date you cancelled through Apple
   • Attach your screenshot as proof
3. Verify both cancellations
   • Return to Apple App Store and confirm Mimika no longer appears as an active subscription
   • Wait for Mimika support to confirm they've processed your request (usually within 2-3 business days)

Cancellation steps for google play subscriptions

Google Play subscriptions follow a similar process: cancel in Google Play first, then notify Mimika support.

1. Cancel through Google Play
   • Open Google Play on your Android device or visit play.google.com in your browser
   • Tap your profile icon in the top right
   • Select "Payments and subscriptions"
   • Tap "Subscriptions"
   • Find and tap "Mimika"
   • Select "Cancel subscription" and confirm
   • Screenshot the cancellation confirmation showing "Subscription cancelled" or your final expiry date
2. Email Mimika with proof
   • Send an email to customerservice@mimi-mua.com
   • Include: your account name, "I have cancelled my subscription through Google Play", your Google Play associated email, and cancellation date
   • Attach your screenshot as proof of cancellation through Google
3. Confirm both systems show cancellation
   • Return to Google Play and verify Mimika no longer shows as active
   • Watch for Mimika's confirmation email within 2-3 business days

What happens after you cancel mimika

Understanding the timeline after cancellation helps you know what to expect and when to act if something goes wrong.

Access and timeline after cancellation

Mimika's support doesn't clearly publish what happens to your app access immediately after cancellation. Most app-based subscriptions allow you to keep using the service until your paid period ends; some cancel access immediately. Pro tip: ask Mimika support in your cancellation email to confirm your exact access end date-request written confirmation of whether you can use the app through your next scheduled renewal date or if access ends the same day.

If you subscribed through Apple or Google, that platform's rules apply: typically, you retain access through the end of your paid period, then the app locks behind a subscription wall. If you paid Mimika directly, support must confirm your specific timeline.

Your data after cancellation

Mimika's public documentation doesn't clearly state how long the company retains your account data, workout history, or facial progress photos after cancellation. If data privacy matters to you, include this in your cancellation email: "Please confirm whether my account data will be deleted and when." Keep their response for your records.

Refunds and money-back guarantees

Mimika references a "money-back guarantee" linked to the Personal Program if you don't achieve visible results. However, this guarantee is not a statutory 14-day cooling-off period; it's performance-based and handled case by case. Stopee advises treating any refund as something you need to request proactively, not something that happens automatically.

How to request a refund

If you've used Mimika for fewer than 4 weeks and feel the service isn't right for you, request a refund before you cancel. Use this approach:

1. Email support with a clear refund request
   • Send to customerservice@mimi-mua.com
   • Subject: "Refund request for Mimika subscription"
   • Include: your account name, purchase date, amount paid, and a brief reason (e.g., "The exercises didn't deliver the results described" or "Service doesn't meet my needs")
   • Keep your tone professional and factual, not emotional
2. Reference the money-back guarantee
   • Write: "I understand Mimika offers a money-back guarantee for users who don't achieve results. I would like to apply for this refund."
   • This signals you know your rights and increases response likelihood
3. Wait for a response
   • Mimika typically responds within 3-5 business days
   • If you receive no reply after 7 days, send a follow-up email
4. If support denies your refund, escalate
   • Contact your credit card issuer or bank and file a chargeback dispute if you believe the refund was wrongfully denied
   • If you paid via Apple or Google, request a refund through those platforms' buyer protection processes

What if mimika continues to charge you after cancellation?

Warning: Multiple users report ongoing charges after attempting cancellation. If your statement shows a charge after your cancellation date, act immediately. First, contact Mimika support with a copy of your cancellation email and the unwanted charge screenshot. Request a full refund for the duplicate billing. If support ignores you after 7 days, contact your credit card issuer and file a dispute for "unauthorized charge" or "recurring billing not cancelled." Stopee strongly recommends checking your statements for 30 days after cancellation to catch billing errors early.

Your consumer rights in canada

Canada's consumer protection laws give you rights when subscribing to digital services, though these rights vary by province and the specific terms Mimika publishes.

Federal and provincial protections

The federal Competition Act and each province's consumer protection legislation cover digital goods and subscriptions. Key protections include:

• The right to cancel a subscription if the company fails to deliver what was promised
• The right to receive a clear cancellation process, not hidden or overly complex procedures
• Protection against unauthorized or hidden recurring charges
• The ability to request a refund if a service materially breaches its promises

Ontario's Consumer Protection Act, for example, requires clear disclosure of subscription terms and automatic renewal clauses. British Columbia's Business Practices and Consumer Protection Act similarly protects against deceptive subscription practices. Your provincial consumer protection office can advise you on your specific rights based on where you live.

If mimika refuses to cancel or refund

If Mimika support ignores your cancellation requests or denies a refund you believe you're entitled to, escalate through these channels:

• Your payment provider: Contact your credit card company or bank. Explain that you requested cancellation and were ignored or wrongfully charged. Request a chargeback or dispute. Most card issuers will investigate within 10-15 business days.
• Apple or Google: If you paid via their app stores, both platforms have buyer protection processes. File a report through their support channels claiming the subscription was not cancelled as requested.
• Your provincial consumer protection office: If Mimika refuses refunds or continues billing after a documented cancellation request, file a complaint with your province's consumer protection authority. For example: Ontario's ServiceOntario, British Columbia's Consumer Protection BC, or your equivalent provincial office.
• Small claims court: If the amount is small and Mimika refuses to cooperate, small claims court is available in every province for disputes under CAD$5,000 to CAD$35,000 (depending on province). You can represent yourself without a lawyer.

Mimika pricing and plan options

Understanding what you're paying helps you decide if cancellation is the right move or if a pause would serve you better.

Important note on pricing: Official Canadian pricing isn't consistently published. Apple and Google storefronts may display prices in USD even in Canadian regions, and the actual CAD amount can vary. Always check your billing receipt and card statement for the exact charge. If your receipt shows USD or an amount you don't recognize, contact support immediately to clarify-and ask your bank or card issuer to explain the currency conversion applied.

Common mistakes when cancelling mimika

Cancelling a subscription can feel stressful, especially if you're worried about recurring charges. Knowing what other users have experienced helps you avoid the same pitfalls.

Mistakes that lead to continued billing

Mistake 1: Cancelling only through the app, not through support. Deleting the Mimika app from your phone does not cancel your subscription. You must contact support or use your payment platform's subscription settings. Many users believe deleting the app stops the charges-it doesn't.

Mistake 2: Contacting only support, not the app store. If you subscribed through Apple or Google, you must cancel in both places. Emailing support alone is insufficient because the app store's subscription system remains active. Cancel in Apple/Google first, then email support as confirmation.

Mistake 3: Not keeping proof of cancellation. If Mimika later claims you never requested cancellation, you'll have no evidence. Always save your cancellation email and support's response. Screenshot your app store settings showing the subscription as cancelled.

Mistake 4: Ignoring charges after the cancellation date. Some users assume a charge must be an error and ignore it, hoping it resolves. It won't. If you see a charge after your cancellation date, contact support immediately and escalate to your card issuer within 30 days if support doesn't refund it.

Mistake 5: Not documenting your reason for cancellation. If you later dispute a charge or request a refund, having stated your reason in writing strengthens your case. Write something like "Service did not deliver promised results" or "Unable to use due to [specific reason]."

Mimika cancellation checklist

Use this checklist to ensure you complete every step and protect yourself from unwanted charges.

What real mimika users report

User experiences with Mimika fall into two broad groups: those who see visible results and those who don't. Understanding both perspectives helps you assess whether cancellation is right for you.

Positive experiences

Users who report satisfaction typically mention improved skin texture and tone, fewer visible fine lines, and increased facial muscle awareness after 6-12 weeks of consistent use. Many appreciate the guidance and progress tracking features. These users tend to keep their subscriptions and view the CAD$19.99 annual cost as reasonable for results they value.

Negative experiences and cancellation complaints

The most common cancellation reasons are: no visible results after 4-8 weeks, difficulty contacting support when attempting to cancel, unexpected charges after cancellation attempts, and confusion about whether access was actually terminated. Several users report that support took 2-3 weeks to confirm cancellation, during which billing continued. Others describe the exercises as repetitive or ineffective compared to their expectations based on marketing claims.

A recurring complaint centers on the refund process: users request refunds but support either ignores them or claims the money-back guarantee applies only to specific conditions not disclosed upfront. Stopee recommends being skeptical of performance-based guarantees and requesting written confirmation of refund eligibility before assuming you qualify.

How stopee helps you cancel subscriptions

Cancelling subscriptions shouldn't require hours of research or multiple frustrating emails. Stopee is built to help you navigate cancellation processes for hundreds of services-including Mimika-with clear step-by-step guidance, your consumer rights in focus, and templates to use when contacting companies. Our platform has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and avoid recurring charges they never authorized.

Whether you're struggling to find Mimika's cancellation page, unsure whether you qualify for a refund, or need to escalate a billing dispute, Stopee provides the tools and knowledge to move forward with confidence. You're not locked into any subscription, and you have rights as a Canadian consumer. Use them.

Contact mimika support

Email: customerservice@mimi-mua.com

Phone (international): +39 342 529 788

When contacting Mimika, always include your full account details, the date you subscribed, and the amount you were charged. Keep copies of all correspondence for your protection.