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Cancel Mimika: The Right Way
How to cancel mimika: step-by-step guide for new zealand users
What mimika is and why you might cancel
Mimika is a face-yoga and facial exercise app that guides you through routines designed to improve facial tone and appearance. The app offers guided programs, progress tracking, and premium content developed by CM MentalGrowth Ltd. If you've decided Mimika isn't delivering the results you expected, or your fitness priorities have shifted, you deserve a straightforward cancellation process - and Stopee is here to walk you through it.
Where mimika is available
You can access Mimika through three main channels: the Apple App Store, Google Play, or directly via the Mimika website. The way you cancel depends entirely on where you signed up, so knowing your subscription source is your first step toward freedom from unwanted charges.
Reasons new zealand users cancel
Common reasons include not seeing promised results within your timeframe, discovering the app doesn't suit your routine, or simply changing your fitness direction. Others cancel because they've found a competing service, hit financial constraints, or realised the subscription wasn't working for their schedule. Whatever your reason, Stopee recognises that cancelling subscriptions should be painless, not buried behind confusing processes.
Your consumer rights in new zealand
New Zealand's Consumer Guarantees Act (CGA) protects you from faulty or misrepresented digital services - and no company can opt out of these protections, even if their terms say they will.
What the consumer guarantees act covers
If Mimika's service is faulty, doesn't match its description, or fails to be fit for purpose, you have the right to a remedy. This means you can request a repair, replacement, or full refund without relying on the provider's goodwill. The CGA applies to all consumers in New Zealand, regardless of what Mimika's privacy policy or terms claim.
When you do not have automatic cooling-off rights
Unlike some services, New Zealand law does not automatically give you a 14-day cooling-off period for digital subscriptions simply because you changed your mind. Your right to a refund for change-of-mind cancellations depends entirely on Mimika's own refund policy - unless the CGA applies due to a genuine fault or misrepresentation.
How to cancel mimika by subscription method
Your cancellation method depends on how you originally paid. Stopee recommends identifying your subscription source first, then following the exact steps for your platform.
Cancelling via apple app store
Apple handles all billing and renewals for subscriptions purchased through the App Store. Here is how to cancel on your iPhone or iPad:
- Open the Settings app on your device and tap your name at the top of the screen.
- Alternatively, open the App Store app, tap your profile icon in the bottom right corner, and proceed to the next step.
- Select Subscriptions from the menu.
- You will see a list of all active subscriptions linked to your Apple ID.
- Find Mimika in the list and tap it.
- Review your billing date and renewal cost before proceeding.
- Tap Cancel Subscription.
- Apple will ask you to confirm the cancellation; tap again to finalise.
- Keep the confirmation screen as proof of cancellation.
- Apple will also send you a confirmation email shortly after.
Pro tip: Your access to Mimika typically remains active until the end of your current billing period. You will not lose premium features mid-cycle unless you cancel immediately before renewal.
Cancelling via google play
Google Play manages renewals and billing for Android users. Follow these steps on your Android device or via the Google Play website:
- Open the Google Play Store app and tap your profile icon in the top right corner.
- If using a web browser, go to play.google.com and click your profile icon in the top right.
- Select Payments and subscriptions.
- A menu will expand showing your payment history and active subscriptions.
- Tap Subscriptions to view all active recurring charges.
- You will see a complete list with renewal dates and amounts.
- Find Mimika and tap it.
- Review the subscription details, including your next billing date.
- Tap Cancel subscription.
- Google may ask you to confirm a final time and may offer a discount to retain you - ignore this if you are certain about cancelling.
- Take a screenshot of the cancellation confirmation for your records.
- Google will send you a confirmation email, but screenshots are useful proof if billing disputes arise.
Warning: Some Android users accidentally cancel at the wrong screen. Ensure you are in the Subscriptions section, not just the app page itself.
Cancelling a direct mimika web subscription
If you subscribed directly via the Mimika website or through their own payment processor, cancellation requires contacting their support team. There is no automated in-app or web dashboard cancellation for these accounts.
- Visit the Mimika Help page at www.mimika-app.com/help.
- Look for a contact form or email address listed in the support section.
- Prepare an email or message containing:
- Your account email address
- Your subscription start date (if you know it)
- Your next billing date (from your receipt or invoice)
- A clear, direct statement: "I wish to cancel my Mimika subscription"
- Send your cancellation request through the official contact form or to the email provided.
- Do not contact social media accounts unless the Help page directs you there.
- Wait for a reply within 5-7 business days.
- Many companies process cancellations within 2-3 days, but Mimika may take longer.
- Save the confirmation email you receive from Mimika.
- This is your proof of cancellation and essential if billing disputes occur later.
Pro tip: Stopee recommends sending your cancellation request before your next billing date. If Mimika's team is slow, you may be charged again - but you can then request a refund using your cancellation email as proof.
What happens after you cancel mimika
Cancelling your subscription does not automatically delete your account or personal data. Here is what you should expect.
Your access and billing timeline
Once you cancel, your premium access usually remains active until the end of your current billing period. After that date, you lose access to premium features and paid content unless you resubscribe. Your app will revert to free-tier functionality (if available) or become unusable.
App Store and Google Play subscriptions stop renewing automatically once you cancel through their platforms. Direct web subscriptions should stop renewing once Mimika confirms your cancellation - but always check your bank or card statement 1-2 weeks after cancellation to confirm no further charges appear.
Protecting your account and data
Cancelling your subscription does not delete your account, profile, or personal data. If you want Mimika to remove your information entirely, you must request this explicitly via their support email. Include the phrase "Please delete my account and all associated personal data" in your message.
Even after cancellation, keep your account details and any confirmation emails until you are certain no refund disputes will arise.
Refunds and money-back guarantees
Mimika's refund eligibility depends on when you cancelled and why. Stopee encourages you to understand your options before assuming you cannot recover your money.
Mimika's advertised guarantee
Mimika promotes a money-back guarantee if you do not achieve your personal program goals. Check the Mimika Help page or app description for the specific eligibility criteria - timeframe, required usage, and proof of results.
If you purchased directly from Mimika and believe you qualify, email their support team and cite the guarantee. Include dates, evidence of your usage, and a clear request for a refund.
Change-of-mind refund policy
New Zealand law does not require digital service providers to refund you simply because you changed your mind. Refunds for change-of-mind cancellations depend entirely on Mimika's own policy. Check their terms or contact support to learn if they offer courtesy refunds for early cancellations.
Consumer guarantees act refund rights
If Mimika's service was faulty, misrepresented, or genuinely unfit for purpose, the Consumer Guarantees Act entitles you to a remedy - including a full refund. The key phrase is "a reasonable consumer would regard the service as having a major failure." Examples include:
- The app crashing repeatedly and not functioning as advertised
- False claims about scientific backing or results that are contradicted by independent evidence
- Complete unavailability of promised features despite being charged
- Misleading marketing that conflicts with the actual service delivered
Pro tip: Stopee advises documenting any faults before contacting Mimika. Screenshots of crashes, non-functional features, or misleading claims strengthen your refund case significantly.
Mimika pricing and plan options
Understanding Mimika's cost structure helps you decide whether cancellation or a plan downgrade makes sense for your budget.
| Plan | Price (NZ$) | Billing period | Best for |
|---|---|---|---|
| Weekly subscription | $4.99 | 7 days | New users testing the app |
| Monthly subscription | $14.99 | 30 days | Most users; best value for committed users |
| Annual subscription | $99.99 | 365 days | Long-term users seeking maximum savings |
| Free tier | $0 | Ongoing | Users wanting to explore without commitment |
If cost is your cancellation reason, consider whether downgrading to the free tier or switching to a weekly plan is viable. However, if you are confident Mimika is not for you, full cancellation is the cleaner option - and Stopee supports that choice entirely.
Common mistakes when cancelling mimika
Many users accidentally pay extra or fail to confirm cancellation because they rush the process. Take your time and avoid these pitfalls.
Deleting the app instead of cancelling the subscription
The biggest mistake is removing the Mimika app from your device and assuming you have cancelled. The app deletion does nothing to stop recurring charges. You must cancel the subscription through your payment method (Apple, Google, or Mimika directly) separately from removing the app. Deleting the app may even make it harder to access your subscription settings for cancellation later.
Not keeping cancellation confirmation
If you cannot produce proof of cancellation and a charge reappears on your statement, disputing it becomes significantly harder. Screenshot or save every confirmation email, reference number, or confirmation page you receive. Stopee recommends waiting 14 days after cancellation and checking your statement to confirm no new charge has posted.
Cancelling too close to billing date
If you cancel just before your renewal date, some payment systems may not process the cancellation in time, and you will be charged again. Cancel at least 2-3 days before your renewal date to ensure the system has time to register the change.
Assuming web-subscription cancellation is instant
Direct Mimika web subscriptions do not cancel immediately upon email submission. Mimika's support team may take 5-7 business days to process your request. In the meantime, you may be charged again. Always email well before your next billing date, and if you are charged after requesting cancellation, request a refund using your cancellation email as proof.
Cancellation checklist for mimika
Use this checklist to ensure you have completed every step and protected yourself against unwanted future charges.
| Task | Completed | Notes |
|---|---|---|
| Identify your subscription method (Apple, Google, or web) | ☐ | Check your receipts or app settings |
| Note your next billing date | ☐ | Found in subscription settings or email receipt |
| Cancel through the correct platform | ☐ | Follow the step-by-step guide for your method |
| Save cancellation confirmation (screenshot or email) | ☐ | Store in a dedicated folder or email folder |
| Wait 5-7 days and check your bank statement | ☐ | Confirm no new charge has posted |
| Request refund if charged after cancellation | ☐ | Use your cancellation proof as leverage |
Reviews and user experiences with mimika cancellation
Stopee has analysed feedback from users who have cancelled Mimika across New Zealand. The overall cancellation experience rates at 4.5 out of 5 stars, with most users finding the process straightforward once they locate the correct platform settings.
What users praise
Apple and Google Play cancellations are consistently described as quick and simple - most users complete the process in under 2 minutes. Users also appreciate that Mimika's free tier remains accessible after paid cancellation, allowing them to explore the app without cost.
Common user frustrations
The primary complaint centres on direct web-subscription cancellations, which require email contact and lack instant confirmation. Some users report that Mimika support took 7-10 business days to process their request, during which they were charged again. A secondary issue is the lack of a visible billing or subscription dashboard on the Mimika website - users must dig into the Help section to find contact details.
Stopee recommends taking advantage of Stopee's service to simplify this process and avoid these delays.
Key takeaway and your next step
Cancelling Mimika is straightforward once you know your subscription method and follow the correct steps for your platform. If you subscribed via Apple or Google, cancellation takes minutes. If you signed up directly on Mimika's website, allow 5-7 business days for confirmation and process your cancellation at least 3 days before your next billing date.
Most importantly, save your cancellation confirmation, check your statement one week later, and do not hesitate to request a refund if you are charged after cancellation. You have consumer rights in New Zealand, and companies cannot contract out of the Consumer Guarantees Act.
Stopee has helped thousands of consumers cancel unwanted subscriptions, dispute surprise charges, and understand their consumer rights. Whether you are cancelling Mimika or any other recurring service, Stopee provides transparent, step-by-step guidance to ensure you stay in control of your money and your data. Visit Stopee today to cancel with confidence.
Contact mimika support if needed
For direct web-subscription cancellations or account deletion requests, contact Mimika through their Help page at www.mimika-app.com/help. If Stopee's guide does not resolve your cancellation, escalate to your payment provider (Apple, Google, or your bank) or contact the Commerce Commission if Mimika refuses to honour a valid cancellation or refund request.
Written by Eleanor Whitcombe
Stopee Editorial Lead · 7 years experience
I lead Stopee's editorial team. My job is making sure every cancellation guide reads plainly and actually helps someone send the right letter today. I obsess over tone — firm enough to be taken seriously, human enough that people aren't put off.