Manage Seeking Arrangement

How to cancel seeking arrangement and recover your money in canada

What seeking arrangement is and why you might want to leave

Seeking Arrangement (also called Seeking) is an online dating platform designed to connect people interested in mutually beneficial relationships. The site operates a freemium model: you can create a basic account at no cost, but premium memberships unlock messaging, advanced search filters, and visibility boosts. As a Canadian user, you deserve to understand exactly how to exit this service cleanly-and what money you can realistically recover. That's where Stopee comes in.

Whether you've decided the service isn't for you, you're uncomfortable with how your data is handled, or you simply want to stop recurring charges, this guide walks you through every cancellation method, refund reality, and your consumer rights under Canadian law. Stopee has helped thousands of consumers navigate subscription traps, and we're here to empower you to do the same.

Why cancellation matters now

Many people underestimate how hard platforms make it to cancel. Seeking Arrangement uses different cancellation pathways depending on where you subscribed (web, Apple, or Google Play), and each one has different refund rules. One wrong move can leave you paying for another full billing cycle. Stopee's approach is to cut through the confusion and give you the exact steps-plus the law on your side.

Common reasons to cancel

You might be cancelling because the platform doesn't match your expectations, you prefer a different service, you're concerned about privacy, or you simply want to stop the recurring charge. Whatever your reason, you have the right to cancel without penalty or pressure. Stopee recognizes that subscription services thrive on making exit difficult, and our job is to make it simple.

How to cancel seeking arrangement across all platforms

Cancellation steps depend on where you bought your membership: directly on Seeking's website, through Apple, or through Google Play.

Cancel on the seeking arrangement website

If you subscribed directly through Seeking's website, follow these steps to cancel your paid membership.

1. Open your web browser and go to Seeking Arrangement's website.
2. Log into your account using your email and password.
3. Look for your username or profile thumbnail in the top right corner of the page and click it.
4. Select Settings from the dropdown menu.
5. Navigate to Membership and Billing.
6. Find the option labelled Cancel Membership and click it.
   • You may see options to pause your membership (30, 60, or 90 days) instead of full cancellation. Choose Cancel Membership if you want to exit completely.
   • The platform will ask you to confirm your cancellation and may offer you a discount to stay. Decline if you're certain.
7. Confirm the cancellation when prompted.
8. Check your email for a cancellation confirmation message.

Pro tip: Screenshot your cancellation confirmation. If Seeking Arrangement charges you again after cancellation, you'll have proof for a payment dispute or chargeback.

Cancel your iOS subscription through apple

If you purchased Seeking Arrangement through Apple's App Store, you must cancel through your Apple device-cancelling in the app itself will not stop billing.

1. On your iPhone, iPad, or Mac, open the Settings app.
2. Tap or click your name at the top of the screen.
3. Select Subscriptions.
4. Look for Seeking (or Seeking Arrangement) in the list.
5. Tap or click on it.
6. Select Cancel Subscription.
   • Apple will display your billing date and confirm cancellation details.
   • You can usually downgrade to a free tier or keep limited access until the current billing period ends.
7. Confirm cancellation.

Warning: Deleting the Seeking Arrangement app from your phone does not cancel your subscription. You must use the Apple Settings method above or you'll continue to be charged.

Pro tip: If you subscribed via Apple and believe the charge was unauthorized or the service was misrepresented, Apple's refund policy may allow you to request a refund directly from Apple (up to 90 days after purchase in some cases). Visit Reportaproblem.apple.com to submit a refund request.

Cancel your android subscription through google play

Android users who subscribed through Google Play must cancel using the Play Store app.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap the profile icon in the top right corner.
3. Select Subscriptions.
4. Tap Seeking (or Seeking Arrangement).
5. Select Cancel Subscription.
   • Google Play will show your next billing date and any remaining access.
   • Confirm that you want to unsubscribe.
6. Check your email for a cancellation confirmation from Google.

Pro tip: Google Play occasionally allows refunds within 48 hours of purchase for app subscriptions. If you subscribed in the last two days and want your money back immediately, request a refund directly through the Play Store before cancelling.

What happens immediately after you cancel

Understanding what you should expect next prevents panic and missed steps.

Your account and access after cancellation

When you cancel, your paid membership remains active until the end of your current billing cycle-you don't lose access mid-month. Seeking Arrangement will not charge you again after that final billing date. However, your account itself stays on file unless you also delete or deactivate it separately.

If you want your profile removed from the platform immediately (so others can't view or message you), you should deactivate or delete your account in addition to cancelling your subscription. This is a separate action from cancellation. Stopee recommends doing both to fully disconnect.

What happens to your data

Cancelling your subscription does not automatically delete your profile data or messages. Seeking Arrangement keeps backup copies and may retain certain information per its privacy policy. If you want your personal information removed, you typically need to request data deletion separately through the app's privacy or account settings. In Canada, you have the right to request deletion of your personal information under provincial privacy laws (such as PIPEDA federally). Stopee advises submitting a formal data deletion request in writing for a clear record.

Seeking arrangement membership plans and what you're paying

Understanding the membership tiers helps you see what you're actually cancelling and whether you might have qualified for a refund.

Note: Seeking Arrangement prices are displayed in USD on the platform. When you're charged as a Canadian user, your credit card converts USD to CAD at the conversion rate applied on your billing date. This means your actual CAD charge may vary slightly from the approximations shown above.

Your refund options under seeking arrangement's policy

This is the hard truth, and Stopee believes you deserve clarity.

Website purchases have no refund policy

If you bought your premium membership directly on Seeking's website, the company enforces a strict no-refund policy. Once your billing cycle starts, you cannot recover any unused portion if you cancel mid-cycle. If you delete or deactivate your account, any prepaid time is forfeited. Seeking Arrangement does not make exceptions to this rule through their standard customer service channels.

App-store purchases and apple / google refund rules

If you subscribed through Apple or Google Play, refunds are handled by those companies, not Seeking Arrangement. Apple and Google have different-and more generous-refund policies than the platform itself.

• Apple: You can request a refund within 90 days of purchase if you believe the subscription was unauthorized or misrepresented. Go to Reportaproblem.apple.com, select the charge, and click "Report a Problem." Apple often approves refunds if the service didn't match the description you saw.
• Google Play: Google allows refunds within 48 hours of purchase for most subscriptions. After that window closes, refunds are not guaranteed, but you can still submit a request. Visit your Play Store account, find the Seeking subscription, and select "Request Refund."

Pro tip: If your cancellation request is denied by Apple or Google, you have the right to dispute the charge with your credit card company or bank. This is called a chargeback and is a powerful consumer protection tool. Stopee recommends documenting the issue (screenshots of charges, cancellation attempts, and communication with the company) before filing a chargeback claim.

Your consumer protection rights in canada

Canadian consumer law provides safeguards that may override Seeking Arrangement's no-refund policy in specific situations.

Distance sales and the right of withdrawal

Under the Canadian Consumer Protection Act and most provincial consumer protection laws, purchases made online or by distance (including subscription services) may entitle you to a 14-day right of withdrawal. This means you can cancel within 14 days of your first charge and request a refund of the full amount, regardless of the company's stated refund policy.

To exercise this right, you must send a written cancellation notice to Seeking Arrangement. Stopee recommends sending it by registered mail or email so you have proof of delivery. Include your account email, the date of purchase, the amount charged, and a clear statement that you're exercising your right of withdrawal under the Consumer Protection Act.

Unfair contract terms and hidden charges

If Seeking Arrangement's cancellation process is deliberately obscured, if you were not clearly informed of the no-refund policy before purchase, or if automatic renewal charges were not explicitly authorized, you may have grounds to dispute the charges. Consumer protection agencies in your province can investigate complaints about unfair or deceptive practices.

Escalation: contact your provincial consumer protection office

If Seeking Arrangement refuses to refund you and you believe you have a legitimate claim, contact your province's consumer protection branch:

• Canada (Federal): Competition Bureau (ottawa.ca/competitionbureau)
• Ontario: ServiceOntario Consumer Protection (ontario.ca/consumerprotection)
• British Columbia: Consumer Protection BC (consumerprotectionbc.ca)
• Alberta: Fair Trading Act administration (fair-trading.alberta.ca)
• Quebec: Office of the Protecteur du consommateur (opc.gouv.qc.ca)

These agencies can mediate disputes, launch investigations, and force refunds if the company violated consumer law. Stopee has seen consumers recover money through these official channels when direct negotiation failed.

Common mistakes that lock you into recurring charges

Many people think they've cancelled but realize months later they're still being charged. These mistakes are easy to make-and easy to prevent.

Mistake one: cancelling in the app instead of the platform

The most common trap is deleting the Seeking Arrangement app from your phone and assuming you've cancelled. You haven't. App deletion never stops subscription billing. If you subscribed via Apple or Google, you must cancel through Apple Settings or Google Play respectively. If you subscribed on the web, you must cancel through the website's Membership and Billing section. Stopee urges you to use the exact method that matches where you subscribed.

Mistake two: deactivating your account without cancelling your subscription

Deactivating or hiding your profile is not the same as cancelling your membership. You can deactivate your account and still be charged every month. Conversely, you can cancel your subscription and keep your profile visible. If you want to stop charges and remove your presence, you need to do both actions separately.

Mistake three: pausing instead of cancelling

Seeking Arrangement offers pause options (30, 60, or 90 days) when you go to cancel. These are designed to make you hesitate. Pausing temporarily hides your profile but does not stop recurring charges-after the pause period ends, you'll be charged again automatically. If you never want to pay again, select full cancellation, not pause.

Mistake four: not keeping cancellation proof

If you cancel via web, you receive an email confirmation. If you cancel via Apple or Google, you also get email proof. Save all of these. If you're charged after cancellation, you'll need this documentation to dispute the charge or file a complaint with your bank. Stopee recommends taking screenshots of your confirmation emails and saving them to a file.

How to dispute unauthorized or erroneous charges

If Seeking Arrangement continues to charge you after cancellation, take immediate action.

Step one: request a refund in writing

Send a formal email or registered letter to Seeking Arrangement's support address (see contact section below) stating that you cancelled on [date], charges continued after that date, and you're requesting a full refund for all post-cancellation charges. Include copies of your cancellation confirmation and billing statements. Give them 14 days to respond.

Step two: file a payment dispute with your bank

If the company doesn't refund you within 14 days, contact your bank or credit card issuer. Explain that you cancelled the subscription but were charged anyway. Your bank can initiate a chargeback-a reversal of the charge. Banks typically rule in your favour if you provide cancellation proof and documentation of repeated unauthorized charges. Stopee has found this to be highly effective.

Step three: report to your consumer protection agency

File a formal complaint with your provincial consumer protection office if the company refuses to refund fraudulent charges. These agencies have the power to launch investigations and compel refunds.

After cancellation: your checklist

Once you've cancelled, stay vigilant for a few weeks to ensure you're no longer being charged.

• Check your email for a cancellation confirmation from Seeking Arrangement or Apple/Google.
• Review your credit card or bank statement 2-3 days after your expected billing date to confirm no new charge appears.
• If you see another charge, dispute it immediately (see dispute section above).
• If you want to delete your account entirely (not just cancel membership), go to your account settings and select the delete or close account option. Be aware that this may be permanent and irreversible.
• Consider unfollowing or muting notifications so you're not tempted to resubscribe.
• Keep all cancellation emails and bank statements for at least one year in case of future disputes.

How stopee helps you cancel with confidence

Subscription services profit when cancellation is hard. At Stopee, we've built guides like this one to flip the power back to you. Whether you're cancelling Seeking Arrangement or any other platform, Stopee has helped thousands of consumers terminate unwanted subscriptions, recover refunds, and understand their rights under Canadian law. Our mission is to make cancellation as simple as it should have been from the start.

If you need step-by-step cancellation support for this service or any other, Stopee is your advocate. We track the latest cancellation methods, refund policies, and consumer law updates so you don't have to.

Contact information and cancellation address

If you need to send a formal cancellation letter or refund request, use the details below:

Seeking Arrangement / Seeking Limited

Send correspondence by registered mail or email to the company's customer support address listed on their website at the time of contact. Because Seeking Arrangement's corporate structure and mailing address may change, Stopee recommends visiting the official website and navigating to "Contact Us" or "Support" to locate the current legal address and email for cancellation requests.

Alternatively, use the email address associated with your account on the platform and send a clear cancellation request titled "Request for Subscription Cancellation and Refund."

For Canadian consumers, remember that your provincial consumer protection laws are on your side. If the company ignores your cancellation request or refuses a legitimate refund, Stopee urges you to file a complaint with your provincial consumer protection agency. You have the right to cancel, and you have the right to enforcement.