Manage Tendermeets

How to cancel tendermeets and protect your canadian consumer rights

Understanding tendermeets and why you might want to cancel

Tendermeets is an online dating platform operated by Tender Touch (UK) Limited that offers both free and premium subscription tiers. The platform markets unlimited messaging, full-size photos, advanced search filters, and complete profile access as part of its paid membership. However, many Canadian users report unexpected recurring charges, difficulty cancelling subscriptions, and frustration with the refund process.

Whether you've decided the service isn't right for you, encountered billing issues, or simply want to stop paying, you deserve a straightforward path to cancellation. At Stopee, we've helped thousands of consumers navigate subscription cancellations and recover unfair charges. This guide walks you through every option available to cancel Tendermeets, explains your rights under Canadian law, and shows you how to avoid common traps that keep people trapped in unwanted subscriptions.

Is tendermeets right for you?

Before diving into cancellation, ask yourself if the service is genuinely not meeting your needs or if you simply need a pause. Free accounts on Tendermeets work well for some users; the premium features (unlimited messaging and advanced search) may justify the cost for active daters. However, if you're experiencing:

• Unexpected charges after cancellation attempts
• Difficulty contacting customer support
• Low-quality or suspicious profiles
• Auto-renewal charges you didn't authorize

Then cancellation is the right choice. Stopee recommends documenting all charges and communications before you proceed, as this evidence will support any dispute claims you may file later.

Why canadian users struggle to cancel

Tendermeets prices subscriptions in US dollars and operates under UK company law, which creates friction for Canadian customers. The platform uses auto-renewal by default, which means your payment method will be charged automatically unless you actively cancel before the next billing date. Many users report that deactivating a subscription through the Tendermeets website doesn't stop all charges, especially if they subscribed through the Apple App Store or Google Play. Additionally, Tendermeets' stated refund policy (3 days from purchase) does not acknowledge Canada's statutory 14-day withdrawal right, which may apply to your purchase.

Your consumer rights as a canadian tendermeets customer

Canadian federal and provincial law gives you specific protections that Tendermeets' own terms do not mention.

The 14-day statutory withdrawal right

Under Canada's consumer protection laws, you have the right to withdraw from an online purchase of digital goods or services within 14 days of purchase, provided you notify the seller before the 14-day period ends. This right applies even if Tendermeets' website says otherwise. You do not need to provide a reason. If you purchased a Tendermeets premium subscription and regret it within 14 days, you can invoke this statutory right and demand a full refund.

Tendermeets' published policy mentions only a 3-day refund window and a 100% money-back guarantee with strict conditions (3 months active use, 3 logins per week, 5+ matches). These internal conditions do not override your statutory right. At Stopee, we advise you to cite this right explicitly when requesting a refund if you are within 14 days of your purchase date.

Competition bureau and provincial protections

If Tendermeets refuses to honour your statutory withdrawal right or continues charging after you cancel, you can escalate your complaint to:

• The Competition Bureau (federal authority responsible for unfair business practices across Canada)
• Your provincial consumer protection office (Consumer Protection Act enforcement varies by province)
• Your credit card issuer or payment provider (for a chargeback or dispute)

Stopee strongly recommends keeping records of every cancellation request, confirmation email, and charge. These documents are your evidence if you need to file a formal complaint.

How to cancel tendermeets: step-by-step for each platform

Your cancellation method depends on where and how you subscribed; follow the correct steps for your situation.

Cancelling via the tendermeets website

This is the fastest method if you subscribed directly on Tendermeets' website using a credit card or payment account.

1. Visit the Tendermeets website and log in with your credentials.
   • If you've forgotten your password, use the "Forgot Password" link on the login page to reset it.
2. Click your avatar or profile icon (usually in the top right corner).
   • If you don't see an obvious avatar, look for a menu icon (three horizontal lines) or "Settings".
3. Select "My Settings" or "Account Settings" from the dropdown menu.
4. Find and click "Billing History" or "Subscriptions".
5. Locate your active premium subscription and click "Deactivate Subscription" or "Cancel Subscription".
6. Confirm the cancellation when prompted.
   • Read any warnings about losing access to premium features; these are expected.
   • Do not click "Reactivate" or "Resume" unless you change your mind immediately.
7. Take a screenshot of the cancellation confirmation page or save the confirmation email.
   • Pro tip: Many users report that Tendermeets continues charging even after deactivation. Save your confirmation and monitor your payment method for 30 days to ensure no further charges appear.

Warning: Deactivating on the website stops auto-renewal for future months but may not process an immediate refund. You may lose access to premium features immediately, but you will not be charged again until the current billing period ends.

Cancelling if you subscribed via apple app store

Subscriptions purchased through Apple's App Store (on iPhone, iPad, or Mac) must be cancelled through your Apple account, not through the Tendermeets app or website.

1. Open the App Store app on your iPhone or iPad.
   • On Mac, launch the App Store from your Applications folder.
2. Tap or click your profile icon (top right corner).
3. Select "Subscriptions".
4. Find "Tendermeets" in the list of active subscriptions and tap it.
5. Tap "Cancel Subscription" or "Edit Subscription".
6. Confirm the cancellation and choose a reason if prompted.
   • Apple will ask you to confirm one more time; tap "Confirm Cancellation".
7. You will see a cancellation confirmation immediately.
   • Pro tip: Apple sends a confirmation email to your account email address. Save this for your records.

Warning: Cancelling through Apple does not create a log on Tendermeets' servers. The Tendermeets app may still appear to be active until the current billing cycle ends, but Apple will not charge you again.

Cancelling if you subscribed via google play

If you subscribed on Android through Google Play, cancel your subscription in Google's settings, not in the Tendermeets app.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon (top right).
3. Tap "Manage subscriptions" or "Payments and subscriptions".
4. Select "Subscriptions".
5. Find "Tendermeets" and tap it.
6. Tap "Cancel subscription".
7. Choose a reason if prompted, then confirm.
   • Pro tip: Google Play sends a cancellation confirmation email. Add it to your records immediately.

Warning: Like Apple, Google Play cancellation does not notify Tendermeets directly. Your subscription will end at the next billing date, but Tendermeets' system may not reflect this cancellation until after the final charge posts.

Cancelling by email

If you cannot access your account or prefer written confirmation of your cancellation request, email Tendermeets' customer support directly.

1. Find Tendermeets' support email address on their website's "Contact Us" or "Help" page.
   • If you cannot find an email, use the contact form on their website and request cancellation in the message.
2. Write a clear, brief email with the following details:
   • Your full name and account email address
   • Your account username (if you know it)
   • The date you purchased the subscription
   • A simple statement: "I request cancellation of my Tendermeets premium subscription, effective immediately. Please confirm this cancellation in writing."
   • If within 14 days of purchase: "This cancellation is made under my statutory 14-day withdrawal right under Canadian consumer protection law."
3. Send the email from the same email address linked to your Tendermeets account.
   • This creates a paper trail linking you to the account.
4. Save the confirmation email you receive from Tendermeets.
   • Pro tip: Tendermeets should reply within 3-5 business days. If you don't hear back within a week, send a follow-up email citing your first cancellation request.

Cancelling by phone

Tendermeets offers phone support for cancellations, particularly if you're interested in their stated 100% money-back guarantee.

1. Find Tendermeets' phone support number on their website.
2. Call during their listed business hours (note time zone differences if they operate from the UK).
   • Prepare a list of your account details: email, username, subscription date, and last 4 digits of your payment method.
3. Clearly state: "I want to cancel my premium subscription immediately."
   • The support representative may ask why or offer to reduce your price; politely repeat that you want to cancel.
4. Ask the representative to:
   • Confirm the cancellation date in writing via email
   • Guarantee no further charges will occur
   • Provide a cancellation reference number
5. After the call, send a follow-up email repeating what you discussed and referencing any reference number provided.
   • Pro tip: Record the date, time, and representative's name during the call. This creates accountability.

Tendermeets pricing and subscription plans

Understanding what you're paying for helps you decide if cancellation is right for you.

Note: Tendermeets charges in US dollars, so your actual Canadian dollar cost depends on the current exchange rate. Your bank or credit card may also apply a currency conversion fee, increasing the total cost by 2-4%.

What happens to your account after cancellation

After you cancel, your access and account status change based on the subscription type and cancellation method.

Immediate effects of cancellation

When you deactivate your subscription through the Tendermeets website or app, you lose access to premium features immediately. Your profile may still be visible to other users (depending on Tendermeets' settings), but you can no longer:

• Send unlimited messages
• View full-size photos
• Use advanced search filters
• See who liked your profile (if applicable)
• Attach media to messages

Your account itself remains active; you can log in and use the free version if you wish. Messages you sent before cancellation remain visible to recipients.

Billing cycle and refund timing

If you cancel mid-cycle, you will not receive a refund for the unused portion of your current billing period unless you invoke your 14-day statutory withdrawal right. Tendermeets' policy states that cancellation stops future auto-renewal charges; you will not be billed again after the current period expires.

Warning: Monitor your payment method closely for 30 days after cancellation. Some users report being charged again despite successful deactivation, particularly if they subscribed through multiple platforms (website + app store simultaneously). If you see an unexpected charge, contact your bank or credit card issuer immediately and file a dispute.

Data and profile deletion

Cancelling your subscription does not delete your profile or account data. If you want your profile completely removed from Tendermeets, you must request account deletion separately. Stopee recommends sending a deletion request via email to Tendermeets support with the subject "Request for Complete Account Deletion" and your account email address. Keep the confirmation email; many users report that profiles reappear months later if deletion isn't properly documented.

Refunds and money-back guarantees explained

Tendermeets advertises a 100% money-back guarantee, but the fine print makes it much less accessible than it sounds.

Tendermeets' stated 100% money-back guarantee

According to Tendermeets' published terms, you qualify for a full refund if all of the following conditions are met:

• Your account has been active for at least 3 months
• You have logged in at least 3 times per week during that period
• You have interacted with at least 5 matches
• You request the refund by calling customer support (not email or web form)

If you meet these strict conditions, Tendermeets claims to refund 100% of your subscription cost. However, Stopee has reviewed numerous consumer complaints indicating that approval is rare and the process is slow. The refund must be requested by phone, which creates a barrier for people uncomfortable with phone calls or in different time zones.

The 3-day refund window

Separately, Tendermeets states you can request a refund within 3 days of purchase if you are unhappy with the service for any reason. This is a shorter window than your statutory 14-day right under Canadian law and should not limit your statutory protections.

Your 14-day statutory withdrawal right (Canada)

This is the strongest refund lever available to you. Under federal and provincial consumer protection laws across Canada, you have 14 calendar days from the date you purchased your Tendermeets subscription to withdraw from the contract and receive a full refund. You do not need to meet Tendermeets' internal eligibility conditions, nor do you need to have used the service. Tendermeets cannot waive this right in their terms and conditions.

Pro tip: If you are within 14 days of purchase and want a refund, invoke this right explicitly in your cancellation request. Email Tendermeets and say: "I am withdrawing from this purchase under my statutory 14-day cancellation right under the [Your Province] Consumer Protection Act. Please refund my payment within 14 days of receiving this request."

What to do if tendermeets denies your refund

If Tendermeets refuses to refund a purchase you made within 14 days, or if they continue charging after you cancel, escalate the dispute:

1. Contact your credit card issuer or payment provider (PayPal, Stripe, etc.) and request a chargeback or dispute.
   • Explain that you cancelled the subscription and were charged without authorization, or that Tendermeets refused to honour your 14-day withdrawal right.
   • Provide your cancellation confirmation email and all correspondence with Tendermeets.
2. File a formal complaint with the Competition Bureau (federal) at competitionbureau.gc.ca.
   • Document the date of purchase, amount charged, cancellation attempts, and Tendermeets' refusal to refund.
3. Contact your provincial consumer protection office (varies by province; search "[Your Province] consumer protection" online).
   • Many provinces allow you to file a complaint if a company violates consumer protection laws.

Common mistakes that trap you in tendermeets subscriptions

Cancelling a dating app feels straightforward, but small oversights can leave you vulnerable to further charges and frustration.

Deactivating your account instead of cancelling your subscription

Many dating platforms allow you to deactivate (hide) your profile while keeping the subscription active underneath. Tendermeets' interface can be confusing: "Deactivate Subscription" is different from "Deactivate Profile." If you deactivate only your profile, you are still subscribed and will still be charged. Always cancel the subscription itself, not just the profile. Stopee advises you to verify you see "Subscription cancelled" or "Deactivation complete" language that explicitly mentions billing.

Assuming cancellation through the website covers app store subscriptions

This is the most common trap. If you subscribed through Apple App Store or Google Play, cancelling on the Tendermeets website will not cancel your app store subscription. You must cancel in your App Store or Google Play account separately. Conversely, if you subscribed on the website but then also subscribed through an app store, you now have two active subscriptions and must cancel both. Review your billing records to see where each charge is coming from.

Missing your cancellation window if invoking statutory rights

Your 14-day statutory withdrawal right starts from the date you made the purchase, not from the date you first used the service. If you purchased a subscription on January 10 and want to invoke this right, you must notify Tendermeets by January 24. After day 14, you lose this protection (unless you meet Tendermeets' stricter internal conditions or the service is defective). Mark your purchase date on a calendar and set a reminder for day 10 if you think you might want a refund.

Not keeping cancellation confirmation

Tendermeets is known for continuing to charge after users believe they have cancelled. If you delete the confirmation email or don't take a screenshot, you have no proof of your cancellation attempt if you need to dispute a charge. Save every confirmation email, take screenshots of cancellation pages, and note the date and time you cancelled. Keep these records for at least 6 months.

Using shared payment methods

If you share a credit card with a partner, roommate, or family member, they may not realize your Tendermeets subscription is active on the shared card. Clearly communicate any dating app subscriptions to co-users of a payment method to avoid surprises and false accusations of unauthorized charges.

Tendermeets customer reviews and complaints

User experiences with Tendermeets are polarized, which is typical of dating apps but worth understanding before you commit money.

Positive feedback

Users who report satisfaction typically praise:

• Effective search filters that narrow matches by specific criteria
• User-friendly interface and smooth navigation
• Reasonably accurate matchmaking for active users
• Low fake profile rate compared to some competitors

Negative feedback and recurring complaints

Complaints appear on Sitejabber, Trustpilot, PissedConsumer, and scam-focused forums, with consistent themes:

• Unexpected charges: Users report being charged despite cancellation attempts, sometimes multiple times per month.
• Difficulty cancelling: The process is intentionally obscure; some users cannot find the cancellation option without contacting support.
• Auto-renewal after cancellation: Charges continue after users believe they have cancelled, especially for app store subscriptions.
• Poor refund handling: Refund requests are ignored or denied; customer support does not respond to emails within reasonable timeframes.
• Low-quality or suspicious profiles: Some users report bots, scammers, or inactive profiles that never respond.
• Timezone and language barriers: Since Tendermeets is UK-based, customer support operates outside Canadian business hours and communication delays are common.

While not all users experience these issues, the frequency of complaints about billing and cancellation suggests you should proceed with extra caution and documentation.

Documentation checklist: what to save before and after cancellation

Prepare these documents before you cancel, and collect new ones as you go through the process.

Before cancellation

• Confirmation email from when you purchased the subscription (shows purchase date and amount)
• Screenshot or email showing your current subscription status on Tendermeets' website
• Record of your login email and account username
• List of any billing disputes or problems you have experienced
• Your payment method details (last 4 digits of card, expiry month/year, cardholder name)

During and after cancellation

• Screenshot of the cancellation confirmation page (if cancelling on the website)
• Confirmation email from Tendermeets acknowledging your cancellation
• Date, time, and notes from any phone calls with support (name of representative, reference number)
• Screenshot showing cancellation in your App Store or Google Play account (if applicable)
• Records of any charges that appear after cancellation
• Proof of refund requests and responses (emails or support tickets)

Pro tip: Create a folder in your email labeled "Tendermeets Cancellation" and forward all relevant emails there. Use cloud storage (Google Drive, OneDrive) to keep screenshots backed up in case your phone or computer is lost. This organization takes 5 minutes now and saves hours of stress if you need to file a dispute or complaint later.

Comparing tendermeets to similar platforms

If you're cancelling because Tendermeets isn't working for you, it helps to understand how it compares to alternatives.

Hinge and Bumble offer easier cancellation and clearer refund terms, making them safer choices if you want to avoid billing disputes. Stopee users consistently report faster resolution times when switching to platforms with transparent cancellation policies.

Final steps: summary and what to do next

Cancelling Tendermeets is achievable if you follow the correct method for where you subscribed and keep meticulous records of every step.

Your action plan

1. Identify where you subscribed: directly on Tendermeets' website, Apple App Store, or Google Play.
2. Use the appropriate cancellation method from the sections above (web, app store, email, or phone).
3. Save every confirmation email and take screenshots of cancellation pages.
4. Wait 48 hours, then log in to verify your subscription is no longer active or shows "cancelled."
5. Monitor your payment method for the next 30 days for unexpected charges.
6. If charged after cancellation, contact your bank or credit card issuer and file a dispute or chargeback.
7. If within 14 days of purchase and unhappy, request a refund citing your statutory 14-day withdrawal right under Canadian consumer protection law.
8. If Tendermeets refuses, escalate to the Competition Bureau or your provincial consumer protection office.

If you experience billing problems after cancellation

Unauthorized charges after cancellation happen. If Tendermeets continues to bill you:

• Email Tendermeets immediately with your cancellation confirmation and demand a refund within 7 days.
• Contact your bank or credit card company and request a chargeback, citing "subscription cancelled but continued to charge."
• File a complaint with the Competition Bureau at competitionbureau.gc.ca or call 1-800-348-5358.
• Contact your provincial consumer protection office for additional support.

Contacting tendermeets for cancellation or disputes

While Tendermeets does not publish a clear mailing address for cancellation requests, you may send a formal cancellation letter via registered mail (with proof of delivery) to their registered office. Stopee recommends using email first and referencing this option in your email ("If I do not receive a written response within 5 business days, I will send this cancellation request via registered mail to your UK office"). For the most current contact information, check Tendermeets' website "Help," "Contact Us," or "Terms and Conditions" pages.

Why stopee exists to help you

Subscription cancellations should not require detective work, legal knowledge, or repeated phone calls. Yet companies like Tendermeets deliberately make cancellation harder than sign-up, counting on inertia and confusion to keep you paying. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover unauthorized charges, and understand their rights under Canadian consumer protection law. Whether you're dealing with Tendermeets or any other service, our guides, escalation templates, and consumer resources are here to empower you.

Cancel on your own timeline, know your rights, and never apologize for protecting your wallet. Stopee is with you every step of the way.