Manage Tendermeets

How to cancel tendermeets in new zealand and claim your refund

What tendermeets is and why you might cancel

Tendermeets is an online dating service that connects members across New Zealand through profiles, messaging and match suggestions. The service operates via a website and mobile apps on iOS (Apple App Store) and Android (Google Play Store), offering both free browsing and paid subscription features like improved visibility and enhanced messaging tools.

You might cancel for several reasons: you've found a relationship, you're unhappy with the service quality, you didn't realise it would renew automatically, or you simply want to try another dating platform. Whatever your reason, Stopee is here to guide you through the process step by step and help you understand your rights as a New Zealand consumer.

Common reasons people cancel tendermeets

Many New Zealand users cancel because they weren't expecting automatic renewal charges, or they felt the service didn't deliver the matches they hoped for. Others cancel after a successful relationship begins, or because they prefer competitor platforms. The good news: you have options to cancel quickly, and you may even qualify for a refund.

Your consumer rights in new zealand

Under the Consumer Guarantees Act 1993, you have the right to cancel services if they fail to meet reasonable expectations or if you weren't given clear information about ongoing charges. If Tendermeets didn't make renewal terms clear before charging you, or if the service doesn't perform as described, you have grounds to challenge the charge. Stopee recommends keeping all email correspondence and transaction records as evidence.

Your cancellation methods explained

You have four main ways to cancel Tendermeets, depending on where you bought your subscription.

Cancel via the tendermeets website

This is the fastest method if you signed up directly through Tendermeets' website rather than through an app store.

1. Log in to your Tendermeets account on the website
2. Click your avatar (profile picture) in the top right corner
3. Select My Settings
4. Navigate to Billing History
5. Click Deactivate Subscription to stop auto-renewal immediately
6. You will retain access to paid features until the end of your current billing period

Pro tip: Take a screenshot of the deactivation confirmation. You'll need this proof if you later dispute a charge or request a refund.

Cancel via apple app store (iPhone and iPad)

If you subscribed through the Apple App Store, Apple handles your subscription, not Tendermeets directly. You must cancel through Apple's system.

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the screen
3. Select Subscriptions
4. Find and tap Tendermeets
5. Tap Cancel Subscription and confirm
6. Apple will send you a cancellation confirmation email

Warning: Cancelling the Tendermeets app itself does not cancel your subscription. You must follow these steps in Settings, or Apple will continue charging you.

Cancel via google play (Android)

Android users who subscribed through Google Play must cancel via Google's platform.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner
3. Select Payments & subscriptions
4. Choose Subscriptions
5. Tap Tendermeets
6. Select Cancel subscription and confirm your choice

Pro tip: Google Play will ask why you're cancelling. Your feedback helps improve the service, and it may trigger a retention offer. If you're not interested, proceed with cancellation.

Cancel via email or phone support

If you're unsure which method to use, or if you want to discuss a refund, contact Tendermeets support directly.

1. Email support@tendermeets.com with the subject line "Subscription Cancellation Request"
2. Include your full name, email address and the email associated with your Tendermeets account
3. State clearly that you wish to cancel your subscription effective immediately
4. Request a confirmation email once your subscription is deactivated
5. Alternatively, use the contact form on the Tendermeets website for the same request

Important: If you're eligible for the 100% money-back guarantee (see the refund section below), Tendermeets requires you to call phone support rather than email. Phone processing is mandatory for that guarantee.

Tendermeets pricing and subscription plans

Understanding what you're paying for helps you decide whether to cancel or continue.

Current subscription tiers and costs

Note: All paid plans auto-renew unless you cancel. Prices may vary based on promotions or regional changes. Stopee recommends checking your account settings to see exactly what plan you're on and when your next renewal date is.

What happens after you cancel

Cancelling your subscription doesn't mean your account disappears overnight, and you deserve to understand what access you keep and what happens to your data.

Your access after cancellation

When you cancel, auto-renewal stops immediately, so no future charges will appear on your payment method. However, you typically retain full access to paid features until the end of your current billing period. After that date, your account reverts to free access (profile browsing only, no messaging privileges).

This grace period gives you time to download any important messages or contacts before losing paid features.

Account deletion versus subscription cancellation

Cancelling your subscription and deleting your account are two separate actions. If you cancel the subscription only, your profile remains visible to other users and your data stays on Tendermeets' servers. If you want complete removal, you must request account deletion separately.

• To delete your account, go to My Settings and look for a Delete Account or Close Account option
• If you can't find this option, email support@tendermeets.com and request permanent account deletion
• Keep a copy of the deletion request and any confirmation email for your records
• Tendermeets should acknowledge your request within 5-10 business days

Pro tip: If you're concerned about privacy, request both subscription cancellation and account deletion in the same email. This removes all active billing and all stored personal data.

Refunds and money-back guarantees

You may qualify for a refund under Tendermeets' own guarantees or under New Zealand consumer law, depending on your situation.

The 3-day cooling-off refund

Tendermeets publicly offers a 3-day money-back window. If you're unhappy with your purchase, you can request a full refund up to 3 days from the date you were charged. This is a contractual guarantee stated in their terms of service and applies to new purchases.

1. Identify the exact date you were charged (check your bank statement or email receipt)
2. Count forward 3 days from that charge date
3. If you're within the window, email support@tendermeets.com with your request and the reason for refund
4. Include your account email, transaction ID, and the exact amount charged
5. Tendermeets will review and process the refund if eligible

The 100% money-back guarantee

Tendermeets advertises a 100% money-back guarantee for members who don't get matches, but it comes with strict eligibility rules.

To qualify, you must meet ALL of these conditions:

• Your account must be active for at least three months
• You must log in at least three times per week during those three months
• You must interact (message or like) at least five different matches during that period

If you meet all three conditions and you've not formed a connection, you can request a 100% refund of your subscription fee.

Critical: This guarantee can only be processed via phone support, not email. Tendermeets will not accept email requests for this refund. Call their support line and be prepared to discuss your activity and provide proof of your interactions.

Refunds for apple app store and google play purchases

If you bought your subscription through Apple or Google, refunds are handled by those platforms, not by Tendermeets directly.

• Apple: Contact Apple Support within 14 days of purchase for a refund. Apple allows one refund per account per year in some cases
• Google: Google Play offers refunds within 48 hours of purchase. After 48 hours, refunds are at Google's discretion

Stopee strongly advises contacting the platform (Apple or Google) before emailing Tendermeets if you want a quick refund.

Your statutory rights under the consumer guarantees act

The Consumer Guarantees Act 1993 protects you in New Zealand. If Tendermeets failed to provide the service as described, or if they didn't clearly inform you about auto-renewal before charging, you have grounds for a refund or credit, even outside their stated time windows.

If Tendermeets refuses to refund you, you can escalate to the Commerce Commission or a dispute resolution service. Stopee recommends escalating if Tendermeets doesn't respond within 14 days or if they deny a legitimate refund request.

Common mistakes to avoid when cancelling

Cancelling can feel simple, but small oversights can leave you vulnerable to unexpected charges or data retention.

Deleting the app without cancelling the subscription

This is the number-one mistake: you delete the Tendermeets app from your phone, thinking the subscription stops. It doesn't. Tendermeets or your app store will continue to charge you every month because the subscription is tied to your account, not the app itself. Always cancel through the methods described above before deleting the app.

Cancelling on one platform but not realizing you subscribed on another

If you've used Tendermeets on both your iPhone and Android phone, or if you upgraded from the app to the website, you may have multiple active subscriptions. Check all three sources (Apple, Google, and the Tendermeets website) to ensure none are still renewing. Stopee recommends logging into each platform and confirming the cancellation status in writing.

Not requesting account deletion and leaving your profile visible

Cancelling the subscription only hides your paid features, but your profile remains online and visible to other users. If you want complete privacy, you must separately request account deletion. Without this step, your name, photos and conversation history remain on Tendermeets' servers.

Forgetting to save proof of cancellation

Always screenshot or save the cancellation confirmation email. If a charge appears after cancellation, you'll need proof that you cancelled in order to dispute it with your bank or the Commerce Commission. Stopee recommends saving all cancellation emails in a dedicated folder for future reference.

Assuming a 14-day cooling-off right exists in new zealand

The EU has a 14-day cooling-off right for online services. New Zealand's Consumer Guarantees Act does not include an automatic 14-day window for dating services. Tendermeets only guarantees 3 days. However, you can still claim a refund under the Consumer Guarantees Act if the service was misrepresented or failed to meet reasonable expectations.

Timeline for cancellation and billing

Knowing the timeline helps you plan and avoid surprise charges.

When cancellation takes effect

• Website cancellation: Deactivates immediately; you keep access until the end of the current billing cycle
• Apple App Store cancellation: Takes effect at the next renewal date; you keep access until then
• Google Play cancellation: Takes effect at the next renewal date; you keep access until then
• Email cancellation: Processed within 24-48 hours; you'll receive a confirmation email

Warning: If you cancel just before your renewal date, you may still be charged if the cancellation hasn't processed. Always cancel at least 48 hours before your renewal date to be safe.

When refunds arrive

If you're approved for a refund, the timeline depends on the refund type and your payment method:

• 3-day cooling-off refund: 5-10 business days after approval
• 100% money-back guarantee: 7-14 business days after phone approval
• Apple refunds: 3-5 business days after Apple approval
• Google Play refunds: 3-5 business days after Google approval

Your bank may take an additional 1-2 business days to post the refund to your account, depending on processing times.

Cancellation checklist and next steps

Use this checklist to ensure you've cancelled completely and protected yourself.

Contact details and escalation

If Tendermeets refuses to cancel or won't process a refund, you have options to escalate your complaint.

Tendermeets direct contact

Email: support@tendermeets.com

Website contact form: Available on the Tendermeets website under "Help" or "Contact Us"

Phone support: Call during business hours if you need to discuss a 100% money-back guarantee or speak to a person directly

New zealand regulatory escalation

If Tendermeets doesn't respond within 14 days or refuses a legitimate refund claim:

• Commerce Commission: File a complaint at www.comcom.govt.nz if you believe Tendermeets has breached consumer law
• Dispute Resolution Services New Zealand: If Tendermeets has a dispute resolution scheme (many do), lodge a formal complaint there first
• Your bank: Contact your bank and request a chargeback or reversal of the transaction if you believe it was unauthorised or the service was misrepresented

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unfair charges. You have rights in New Zealand, and companies like Tendermeets must honour them. Keep records, stay calm, and escalate if needed.

Postal address for formal notices

Tendermeets does not publish a New Zealand-specific postal address. The company is operated by Tender Touch (UK) Limited. If you need to send a formal letter (for example, as part of a dispute escalation), contact the Commerce Commission for guidance on serving notice, or send correspondence to Tendermeets' email address with a request for acknowledgement.

For urgent disputes, Stopee recommends contacting your bank and the Commerce Commission simultaneously rather than relying on postal mail, which can be slow.

Summary and your next step

Cancelling Tendermeets is straightforward once you know which platform you're on. Whether you cancel via the website, Apple App Store, Google Play or email, the process takes minutes. The most important step is saving your cancellation proof and checking your bank statement two weeks later to ensure no charges reappear.

If you're eligible for a refund under the 3-day window or the 100% money-back guarantee, contact support immediately with your evidence. If Tendermeets refuses, the Consumer Guarantees Act gives you protection, and the Commerce Commission is ready to help if the company won't listen.

You're in control here. Stopee makes it simple: identify your subscription source, cancel, save the proof, and verify the charges stop. If anything goes wrong, escalate to the Commerce Commission. Thousands of New Zealand consumers trust Stopee to guide them through cancellations like this one, and we're confident you'll have your subscription cancelled and your account secured within the next 24 hours.