Manage Im Academy

How to cancel IM academy and reclaim your investment

What is IM academy and why you might want to leave

IM Academy (also marketed as IM Mastery Academy) operates as an online education platform specializing in financial markets training. The service sells enrollment fees plus recurring monthly subscriptions that grant you access to courses on Forex trading, high-frequency trading (HFX), and digital currencies (DCX). You pay an upfront enrollment cost and then face automatic monthly charges for ongoing access to course content, trading tools, and community resources.

Many subscribers discover the service doesn't align with their financial goals, learning style, or budget once they start. Others find the sales approach aggressive or feel pressured into purchasing higher-tier plans. Whatever your reason, Stopee is here to help you navigate the cancellation process smoothly and protect your rights as a Canadian consumer.

Common reasons people cancel IM academy

You might be cancelling because the content didn't meet your expectations, the monthly cost of $235 to $370 CAD became unsustainable, or you realized trading education alone won't generate the returns the company promised. Some subscribers cancel after discovering better learning resources elsewhere, while others simply changed their financial priorities. Your reason is valid, and your next step is straightforward.

Your consumer rights under canadian law

Canadian consumer protection laws shield you when you purchase online services like IM Academy, regardless of where the company is based. Understanding your rights empowers you to cancel confidently and pursue refunds if you qualify.

Refund windows and cooling-off periods

Most Canadian provinces grant you a statutory "cooling-off period" of 14 days from the date of purchase during which you can cancel many online courses and educational subscriptions without penalty. This window varies slightly by province but typically applies to distance sales. You must act within this period to cancel and claim a full refund without obstacles. After the cooling-off period ends, refund eligibility depends on IM Academy's own terms and the reason for your cancellation.

Under the Canadian Consumer Protection Act and provincial consumer protection legislation, you also have the right to transparent billing, clear cancellation procedures, and timely refunds once a cancellation is processed. If IM Academy makes cancellation deliberately difficult or refuses a refund you legally deserve, you can escalate to your provincial consumer protection authority.

What to document for leverage

Before you cancel, collect proof of your purchase (email receipt, transaction record, credit card statement), any marketing claims that influenced your decision, and screenshots of the enrollment or billing page. Keep these documents for at least 30 days after you cancel. If IM Academy disputes your refund claim or you need to pursue a chargeback, this evidence becomes your negotiating power. Stopee recommends documenting every step of your cancellation attempt, including dates, times, and any responses from the company.

Cancellation methods for IM academy

Your cancellation pathway depends on how you purchased your subscription, as each payment channel has its own process and rules.

Cancel directly through your IM academy account

This is the fastest path if you enrolled and paid through IM Academy's own website or app. Follow these steps to cancel immediately:

1. Visit the IM Academy website or open the mobile app on the device you used to enroll.
2. Log in using your account credentials (email and password).
3. Navigate to your Account Settings or Subscription Management section (usually found in a menu labeled "Settings," "Profile," or "Billing").
4. Locate your active subscription plan and select the option to "Cancel Subscription" or "Manage Subscription."
5. Read any retention offers IM Academy presents; you are under no obligation to accept them.
6. Confirm the cancellation by selecting "Cancel" or "Proceed with Cancellation" on the final screen.
7. Screenshot or save the confirmation page that appears immediately after cancellation.
8. Check your email inbox within the next few minutes for a cancellation confirmation email from IM Academy; save this email.

Pro tip: Cancel at least 24 hours before your next billing date to avoid being charged for the following month. You retain access to all paid course content until the end of your already-purchased billing period, even after cancellation is processed.

Cancel a google play subscription

If you subscribed through Google Play on an Android device, cancel directly within the Google Play app:

1. Open the Google Play app on your Android phone or tablet.
2. Tap your account profile icon in the top-right corner.
3. Select "Payments & subscriptions" or "Account."
4. Choose "Subscriptions" from the menu.
5. Tap "IM Academy" from your active subscriptions list.
6. Select "Cancel subscription."
7. Google Play may present retention incentives; you can decline these.
8. Confirm cancellation on the final screen.
9. Check your email for a Google Play confirmation of cancellation.

Warning: Google Play charges occur on the date your subscription renews each month. Cancelling after your renewal date means you pay for the full month even if you stop using the service the next day. Always cancel before your renewal date to avoid this trap.

Cancel a PayPal-linked subscription

If you authorized IM Academy to charge your PayPal account automatically, cancel the recurring payment profile through PayPal:

1. Log in to your PayPal account on a web browser.
2. Click on your account profile icon (top-right).
3. Select "Settings" from the dropdown menu.
4. Choose "Payments" from the left sidebar.
5. Click "Manage automatic payments" (or "Recurring payments" depending on your PayPal version).
6. Locate "IM Academy" or "IM Mastery Academy" in the list of active subscriptions.
7. Click "Cancel" next to the IM Academy entry.
8. Confirm the cancellation on the screen that follows.
9. PayPal sends a confirmation email; save this for your records.

Pro tip: Cancelling through PayPal stops future charges but does not automatically cancel your IM Academy account access. For complete peace of mind, also cancel directly through IM Academy's website to eliminate any possibility of re-billing.

Cancel subscriptions through third-party vendors or resellers

If you purchased your IM Academy subscription through a reseller or a different merchant platform, you must cancel through that vendor's account:

1. Log in to the third-party platform where you originally purchased your subscription.
2. Navigate to "My Account," "Subscriptions," or "Billing" (label varies by platform).
3. Find IM Academy in your active subscriptions or recurring purchases.
4. Follow that platform's specific cancellation steps (typically a "Cancel" or "Delete" button).
5. Obtain and save a cancellation confirmation from the third-party platform.
6. Additionally, contact IM Academy directly to verify that your cancellation has been processed on their end.

Stopee advises cancelling through both the third-party platform and IM Academy's own system to ensure no future charges occur from either end.

Formal postal cancellation for legal protection

If you need an official written record of cancellation for legal or dispute purposes, send a registered postal letter (raccomandata A/R in Italian postal terms, or a registered mail with return receipt in Canada) to IM Academy's Italian headquarters:

1. Compose a brief formal letter in English stating your name, account email, subscription plan, and a clear statement: "I hereby cancel my IM Academy subscription effective immediately."
2. Address the envelope to: IM Mastery Academy Italy S.R.L., Via Pola 11, 20124 Milano, Italia.
3. Send the letter by Canada Post Registered Mail with return receipt requested (this costs approximately $12-15 CAD).
4. Keep the postal receipt and the return receipt card once it arrives back; these are your proof of delivery.
5. Take a photograph of both receipts for backup storage.
6. Wait 5-10 business days after the return receipt is signed, then verify that your IM Academy account reflects the cancellation.

This formal method creates a documented, legally defensible record of your cancellation request and is especially useful if IM Academy later claims you never cancelled or if you need to dispute a chargeback.

IM academy pricing and plan details

Understand the upfront and ongoing costs you are cancelling to confirm you capture all refund opportunities within your cooling-off period.

If you enrolled more than 14 days ago and you live in a Canadian province with a standard cooling-off window, refund eligibility shifts to IM Academy's discretionary policies. Stopee recommends checking your enrolment date against your provincial consumer protection rules to determine if you still fall within a legal refund window.

What happens after you cancel

Cancellation is not the same as deletion; understanding what occurs after you submit your request prevents confusion and helps you monitor the process.

Your access and data after cancellation

Once cancellation is processed, IM Academy typically prevents any new automatic charges from occurring. However, you retain full access to all course materials, tools, and resources you paid for until the end of your already-purchased billing cycle. If you paid through February 28, your access continues through February 28 even if you cancel on February 1.

Your account profile, course completion records, and personal data remain stored on IM Academy's servers according to their data retention policy (typically 12-24 months after cancellation). If you resubscribe to IM Academy at a later date, your previous progress and data may be restored. If you want your data permanently deleted, contact IM Academy's support team separately and request complete account deletion under privacy regulations.

Confirmation and record-keeping

Within 24 hours of cancelling, you should receive a cancellation confirmation email from IM Academy or the payment platform you used. This email confirms that your subscription will not renew. Save this email indefinitely; it is your proof that you cancelled. Check your bank or payment provider account 2-3 days later to confirm that no new charges appear on your next expected billing date. If a charge appears after you cancelled, contact your payment provider immediately and file a dispute.

Refunds and billing reversal

Refund outcomes depend on when you cancel, which payment channel you used, and whether you fall within a legal cooling-off window.

Refund eligibility within the cooling-off period

If you cancel within 14 days of your purchase in most Canadian provinces, you qualify for a full refund of both your enrollment fee and your first month's subscription (minus any content or services you already used). To claim this refund, cancel your subscription and then contact IM Academy's support team in writing (email preferred) within your cooling-off window with the subject line: "Refund request within cooling-off period." Include your account email, order date, and a statement that you are cancelling within the statutory refund window.

IM Academy must process this refund within 14-30 days of your request. The refund appears as a credit on your original payment method or as a PayPal credit, depending on how you paid. Bank refunds can take an additional 5-10 business days to settle once IM Academy initiates them, so expect the total timeline to be 20-40 days from your cancellation request.

Refund eligibility after the cooling-off period

After 14 days, refund eligibility shifts entirely to IM Academy's own refund policy and terms of service. The company has no legal obligation to refund you in most cases, though some subscriptions include a limited money-back guarantee or performance clause. Review your original enrolment email or account terms to check if a refund clause applies to your plan.

If IM Academy refuses a refund you believe you are owed and you cannot reach a resolution through their support channels, you have two remaining options: file a chargeback dispute with your bank or credit card company (citing unfulfilled promises or misleading marketing), or escalate the complaint to your provincial consumer protection authority, which can investigate and potentially order the company to refund you.

Processing delays and payment processor rules

Refunds processed by IM Academy's payment processor can experience delays of up to 30 days before appearing on your credit card or bank statement. This delay is normal and does not mean the refund was denied. If 30 days pass and the refund has not arrived, contact your bank and provide them with IM Academy's cancellation confirmation email; your bank can trace the refund status with the payment processor.

Pro tip: If you paid through Google Play or PayPal, those platforms have their own refund policies that may be more generous than IM Academy's. Request a refund directly through Google Play or PayPal if IM Academy declines your request; you often receive a faster outcome.

Common cancellation mistakes to avoid

Cancellation should be simple, but IM Academy's system and payment channels create opportunities for costly errors. Protect yourself by avoiding these traps.

Waiting too long to cancel

Your 14-day cooling-off window closes fast; every day you wait reduces your refund leverage. Cancel immediately if you are within this window, even if you plan to think about it later. Stopee has seen countless subscribers lose refund eligibility by postponing cancellation by just a few days. Set a phone reminder for day 13 of your subscription if you are unsure, and cancel before the deadline passes.

Cancelling in only one place

If you paid through a third-party platform (Google Play, PayPal) but forgot to also cancel your IM Academy account directly, the company may still attempt to bill you through their own system after the third-party cancellation expires. Always cancel in every location where you have an active payment method linked to IM Academy. Verify this by logging into your IM Academy account 48 hours after cancelling and confirming that no subscription is listed under "My Subscriptions" or "Billing."

Cancelling without documentation

If you cancel verbally via a chat or phone call without saving a transcript or confirmation number, you have no proof of your cancellation attempt if the company later claims it never received your request. Always cancel through written channels (email or account portal) that generate automatically timestamped records. Take a screenshot of every confirmation page and save every confirmation email.

Not cancelling before your renewal date

Many subscribers think they have time to cancel after seeing a charge, but this delays your refund by a full month. If you know you want to cancel, do it before your next billing date to stop future charges. You still retain access through the end of the billing period you already paid for, so there is no downside to cancelling early.

Ignoring the retention offers

During cancellation, IM Academy may offer you a discount, a free month, or bonus content to keep your subscription. Accepting these offers extends your contract and resets your cooling-off window. If you have decided to cancel, reject all retention offers and proceed with the cancellation. You can always resubscribe later if you change your mind, but accepting a retention offer now locks you in for longer and removes your refund leverage.

Checklist for a successful IM academy cancellation

Use this checklist to ensure you have covered every step and protect yourself against failed cancellations or unexpected charges.

• Check your enrolment date and confirm whether you fall within your provincial 14-day cooling-off window.
• Gather your order receipt, transaction confirmation, and original enrollment email.
• Log into your IM Academy account and navigate to the cancellation section.
• Identify all payment methods linked to your account (direct card, Google Play, PayPal, other).
• Cancel the subscription through every payment method where it is active (do not cancel in just one place).
• Screenshot or save each cancellation confirmation page immediately after cancelling.
• Wait for cancellation confirmation emails from IM Academy and any payment processors; save all of them.
• If you qualify for a refund within the cooling-off window, email IM Academy support with a refund request within 14 days of enrollment.
• Mark your calendar for 30 days after cancellation; verify that no new charges appear on your bank statement or payment method.
• If a charge appears after cancellation, contact your bank or payment provider immediately and request a chargeback or dispute.
• Keep all documentation (confirmation emails, bank statements, screenshots) for at least 90 days in case you need to escalate a dispute.

How stopee supports your cancellation

Cancelling IM Academy should not require hours of research or difficult phone calls. Stopee is an independent consumer advocacy platform designed to help you cancel subscriptions, understand your rights, and recover refunds from companies like IM Academy.

Through Stopee (stopee.com), you gain access to verified cancellation paths, real consumer experiences, and step-by-step instructions tailored to Canadian consumer law. Stopee helps you prepare for common objections, document your cancellation attempt, and escalate to the right authority if the company refuses to comply with your request. Whether you need confirmation that you fall within a refund window or guidance on filing a chargeback, Stopee provides the practical tools to take control of your subscriptions.

Your next step

IM Academy cancellation is straightforward once you know the right process and avoid the common traps. You now have the knowledge to cancel confidently, understand your refund rights under Canadian law, and follow up if the company fails to cooperate. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover thousands of dollars in refunds. Use the steps above, save every confirmation, and remember that you are in control. If IM Academy becomes difficult, escalate to your provincial consumer protection authority or file a chargeback; the law is on your side.

Ready to reclaim your financial freedom? Start your cancellation today, save your documentation, and contact Stopee if you encounter any resistance. You deserve clarity, and you deserve your money back if you qualify for it.

Contact information for dispute escalation

If IM Academy refuses your cancellation or refund request, file a formal complaint with your provincial consumer protection authority:

• Federal: Canadian Consumer Information Database (canada.ca/consumer)
• Ontario: ServiceOntario Consumer Protection (ontario.ca)
• British Columbia: Consumer Protection BC (consumerprotectionbc.ca)
• Alberta: Fair Trading Act Alberta (aglegal.gov.ab.ca)
• Quebec: Office of the Protecteur du consommateur (opc.gouv.qc.ca)
• Other provinces: Contact your provincial Ministry of Consumer Affairs

For chargebacks or payment disputes, contact your bank or credit card issuer directly and reference your cancellation confirmation email and IM Academy's refusal to process your refund.