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How to cancel your udemy subscription in canada (and get your refund)

What udemy is and why you might cancel

Udemy is an online learning platform where you can purchase individual video courses for lifetime access or subscribe to a recurring membership plan that unlocks thousands of lessons across software development, business, design, and personal growth. You buy directly through Udemy.com, the Apple App Store, or Google Play, and your purchase method determines how you cancel and whether refunds apply.

At Stopee, we help you understand that cancellation routes differ dramatically depending on where you subscribed. If you bought through the web, you manage cancellation directly with Udemy. If you subscribed via Apple or Google, you must cancel through those platforms instead. This guide cuts through the confusion and walks you step-by-step through every scenario.

When to cancel udemy

You might cancel because the course catalogue no longer serves your goals, you prefer one-time course purchases over monthly fees, or you have completed your learning objectives. Udemy subscriptions are non-refundable in most cases, so timing your cancellation before your next billing cycle matters. Stopee recommends reviewing your cancellation deadline (typically 24 hours before your billing date) to avoid unwanted charges.

Why understanding your purchase method is critical

Your purchase channel shapes your entire cancellation experience. Web purchases route through Udemy's own systems. App Store subscriptions are entirely Apple's responsibility. Google Play subscriptions belong to Google. Attempting to cancel in the wrong place wastes time and leaves your subscription active. We guide you to the right method so you cancel on the first try.

Udemy pricing and plan breakdown

Udemy offers both monthly and annual subscription tiers, plus individual course purchases with different pricing depending on the course and promotions running.

How to cancel udemy on each platform

Your cancellation steps depend entirely on where you purchased your subscription or course. Follow the pathway that matches your purchase channel to avoid costly mistakes.

Cancel udemy through the web (Udemy.com)

Web-based subscriptions are the simplest to cancel because you manage them directly with Udemy and stay in full control of your account and access timeline.

1. Sign in to your Udemy account at Udemy.com using your email and password.
2. Click your profile icon in the top right corner and select "Account" from the dropdown menu.
3. Choose "Subscriptions" from the left sidebar (you may need to scroll or expand the menu).
4. Locate your active subscription plan under the "Manage" or "Current subscriptions" section.
5. Click "Cancel subscription" or the three-dot menu beside your plan and select "Cancel".
6. Read the cancellation confirmation screen carefully, which will confirm your access extends to the end of your current billing period.
7. Confirm the cancellation by clicking "Yes, cancel my subscription" or the final confirmation button.
8. You will receive a cancellation confirmation email within minutes. Save this email as proof.

Pro tip: Cancel at least 48 hours before your renewal date to ensure the system processes your request in time. Udemy's servers process overnight, so cancelling on your renewal date itself may not stop the charge.

Cancel udemy through apple app store (iOS)

If you subscribed through the Apple App Store on your iPhone or iPad, Apple controls the cancellation process entirely. Udemy cannot cancel your subscription for you, and you must act through Apple's settings to stop recurring charges.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the Settings menu (your Apple ID profile).
3. Select "Subscriptions" from the list.
4. Find "Udemy" in your active subscriptions and tap it.
5. Tap "Cancel subscription" or "Cancel free trial" (wording depends on your subscription type).
6. Apple will ask you to confirm the cancellation and may offer a discounted re-subscription offer. Ignore this if you wish to cancel.
7. Confirm your cancellation choice. Your subscription will stop renewing at the end of your current billing period.
8. You will receive a cancellation confirmation from Apple via email to your Apple ID email address.

Warning: If you cancel a trial, your access stops immediately after confirmation, not at the end of the billing period. Paid subscriptions continue until the billing date. Do not reinstall the Udemy app thinking it resets your subscription; it will not.

Cancel udemy through google play (Android)

Google Play subscriptions require cancellation through the Google Play app or your Google account online. Udemy cannot process these cancellations, so you must work within Google's ecosystem.

1. Open the Google Play app on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions" and then "Subscriptions".
4. Find and tap "Udemy" from your list of active subscriptions.
5. Tap "Cancel subscription".
6. Follow any prompts asking you to confirm the cancellation reason or offer.
7. Confirm your final cancellation. Google will show "Cancelled" or "Ending on [date]" next to Udemy.
8. Check your email (the one linked to your Google account) for a cancellation confirmation from Google Play.

Pro tip: You can also cancel through your Google account online at myaccount.google.com by navigating to "Payments and subscriptions," then "Manage subscriptions," then selecting Udemy. This works if you are away from your Android phone.

What happens after you cancel your subscription

Cancellation is only the beginning of your post-subscription experience, and understanding your access rights prevents confusion and frustration.

Your access after cancellation

When you cancel a Udemy.com subscription, your access to the entire course library remains active until your current billing period ends. For example, if you cancel on the 15th of the month and your renewal date is the 30th, you keep full access until the 30th. After that date, you lose access to subscription courses, though your course progress and certificates earned remain visible in your account.

For Apple and Google Play subscriptions, access follows the same timeline: you retain coverage through the end of your paid billing cycle, then lose access afterward. Paid courses purchased separately (not part of a subscription) stay in your account permanently.

What happens to your udemy account

Cancelling your subscription does not delete your account. Your profile, course history, certificates, and learning progress remain intact indefinitely. You can re-subscribe at any time without losing this data. If you want to fully remove your presence from Udemy, you must separately request account deletion through the account settings or contact Udemy support, though this step is irreversible.

Refund eligibility and your rights in canada

Udemy's refund policies differ sharply between subscription and individual course purchases, and Canadian consumer law creates important exceptions you should know about.

Refunds for subscriptions

Udemy does not offer refunds for monthly or annual subscriptions purchased directly on Udemy.com, even if you cancel mid-cycle. Once you have paid, that billing period is non-refundable. For subscriptions purchased through Apple App Store or Google Play, Apple and Google handle refunds under their own policies; Udemy cannot refund you directly.

The sole exception in Canada occurs in Quebec, where provincial consumer protection law grants stronger refund rights. Quebec residents may qualify for partial refunds under the Quebec Consumer Protection Act. Stopee recommends Quebec customers contact Udemy support immediately if they cancel within the first 7 to 10 days of a subscription purchase to explore their options.

Refunds for individual courses

Individual course purchases (not part of a subscription) are refundable within 30 days if you have not completed more than 30 minutes of the course material. Request a refund by opening the Udemy app or website, going to your "My learning" page, finding the course, and clicking "Request a refund." Udemy usually processes these refunds to your original payment method within 5 to 10 business days.

Pro tip: Udemy may issue refunds as account credits instead of returning them to your payment method in some cases. If you need the funds back to your card, explicitly request a payment method refund during the refund request process.

Your consumer protection rights in canada

Canadian federal and provincial consumer protection laws afford you rights that sometimes supersede Udemy's stated policies. The Competition Act (federal) and provincial consumer protection statutes in Ontario, British Columbia, Alberta, and other provinces restrict deceptive billing practices and hidden auto-renewal charges. If Udemy fails to cancel your subscription after you request cancellation, or if unexpected charges appear after you cancel, you have legal recourse.

At Stopee, we encourage you to document every cancellation step: take screenshots of confirmation pages, save confirmation emails, and note the date and time you cancelled. If Udemy charges you after cancellation, contact your credit card issuer or bank immediately to dispute the charge (a "chargeback" in payment industry terms). You can also file a complaint with your provincial consumer protection agency or the Competition Bureau Canada if Udemy refuses to honour your cancellation.

Common cancellation mistakes to avoid

Cancelling seems straightforward, but small errors cost you money and hours of frustration trying to reverse charges.

Mistake 1: cancelling in the wrong place

The biggest trap is attempting to cancel a Google Play subscription through Udemy.com, or vice versa. Your cancellation simply does not register, and the charge hits your account on renewal day. Always verify where you subscribed before cancelling. Check your email receipts or credit card statement for the merchant name (should say "Udemy," "Apple," or "Google Play").

Mistake 2: cancelling too late in your billing cycle

If you cancel one day before your renewal date and the system has already queued your charge, you may still be billed. Stopee recommends cancelling at least 48 hours (ideally 5 to 7 days) before your renewal date to ensure the cancellation processes in time. You can find your renewal date by logging into your account and checking the "Subscriptions" section.

Mistake 3: assuming access stops immediately

Many users cancel and then panic when they still see course access. This is normal. Udemy intentionally keeps your access live through the end of your paid billing period as a courtesy. Access will drop automatically on your renewal date. If access remains longer than expected, contact Udemy support with your cancellation confirmation email.

Mistake 4: not saving your confirmation email

If Udemy charges you after you cancel and claims no cancellation request was received, your confirmation email is your only proof. File it safely, or forward it to yourself in a dedicated email folder. This email protects you in disputes with your bank or credit card company.

Cancellation checklist and timeline

Use this checklist to ensure your cancellation is complete and your payment stops.

• Identify your subscription purchase method (web, Apple App Store, or Google Play).
• Log in to the correct platform and navigate to subscriptions.
• Locate your active Udemy subscription or plan.
• Click "Cancel subscription" and confirm the cancellation request.
• Read and screenshot the cancellation confirmation page.
• Wait 5 to 15 minutes and check your email (including spam folder) for a cancellation confirmation from Udemy, Apple, or Google.
• Save this confirmation email in a dedicated folder or print it.
• Log back into your account 24 hours later to verify the subscription no longer shows as "Active" (it may show "Ending on [date]").
• On your renewal date, verify no charge appears on your credit card or bank statement within 2 to 3 hours.
• If a charge appears after cancellation, contact your bank immediately to dispute it and provide your cancellation confirmation as evidence.

Why stopee exists to help you cancel with confidence

Subscription services deliberately complicate cancellation because they profit when customers forget to cancel or fail to locate the cancellation button. Udemy's interface splits cancellation across three separate platforms (web, Apple, Google), creating confusion by design. Stopee has helped thousands of consumers cancel unwanted subscriptions by clarifying these hidden pathways and ensuring you keep proof of your cancellation.

When you visit Stopee.com, you access step-by-step guides tailored to your specific service and platform. Our guides anticipate the traps companies set and empower you to cancel without losing money or spending hours on hold. Stopee is built on the principle that cancellation should be as easy as signup, and we hold companies accountable when they fail that standard.

Final steps and next actions

You now hold the complete roadmap to cancel your Udemy subscription safely and reclaim control of your recurring payments. The next step is simple: identify your purchase method, follow the steps above for your platform, and save your cancellation confirmation. If Udemy charges you unexpectedly after you cancel, escalate to your bank or provincial consumer protection authority with your confirmation email as evidence.

Stopee remains your partner in the cancellation journey. Visit Stopee.com anytime you face a subscription service that resists cancellation or hides the off-ramp. We believe you deserve clarity, speed, and proof that your payment stops when you ask it to stop.