Manage Udemy

How to cancel udemy in the philippines and reclaim your money

Understanding udemy and why you might need to cancel

Udemy is a major online learning platform that lets you buy individual courses or subscribe to recurring plans, and thousands of Filipinos use it every month. The challenge is that many users in the Philippines end up paying for subscriptions they no longer need because the cancellation process is buried in account settings. This guide walks you through exactly how to cancel Udemy, protect your refund rights, and avoid being charged again after you quit.

What udemy actually is

Udemy was founded in 2010 and operates from their U.S. headquarters in San Francisco. For learners in the Philippines, Udemy offers two main payment models: one-time course purchases (priced individually, often on heavy discount) and recurring subscriptions. The Personal Plan runs at PHP 1,500 per month or PHP 15,000 per year and includes access to around 26,000 courses covering professional and personal development. If you are a business user, Udemy also offers Team Plans starting at PHP 1,500 per user monthly and Enterprise Plans with custom pricing that include 30,000+ courses and certification preparation.

The critical detail: not every Udemy charge is a subscription. Many individual courses come with a 30-day money-back guarantee as a one-time purchase. If you cancel the wrong product or cancel in the wrong place, charges may continue without you realizing it. That is why Stopee exists-to help you navigate these nuances and cancel with confidence.

When you should cancel udemy

You have solid reasons to cancel: you finished your learning goals, the subscription no longer fits your budget, you prefer a competing platform, or you realized you are not using the courses you paid for. In the Philippines, where PHP 1,500 monthly can represent a meaningful household expense, canceling unused subscriptions is an act of financial self-care. If you subscribed through a free trial and do not want to be charged when it ends, canceling before the trial period expires is essential. Stopee recommends reviewing your active subscriptions quarterly to catch any services you have forgotten about.

Udemy subscription pricing and what you are actually paying for

Knowing what plan you have is the first step to canceling correctly.

Subscription plans available in the philippines

How billing and renewal work

When you subscribe to Udemy, your payment renews automatically unless you cancel before the renewal date. Udemy sends renewal reminders to your registered email, but these can be missed or end up in spam folders. The company operates on a 30-day free trial for the Personal Plan in some regions, after which your card is charged on the date you confirmed your subscription. If you subscribed through the Apple App Store or Google Play instead of the Udemy website directly, your renewal actually happens on those platforms, not through Udemy's own billing system-this is a trap that catches many Filipinos. Stopee has documented dozens of cases where users canceled on Udemy but continued being charged because they had signed up via their mobile app.

How to cancel udemy without unexpected charges

The cancellation method depends on how and where you subscribed.

Check your subscription before you cancel

Open your Udemy account and confirm which product you are actually subscribed to. Many users have both individual course purchases and an active Personal Plan subscription at the same time without realizing it. Take a screenshot of your billing page, your renewal date, and the plan name. This protects you if Udemy disputes your cancellation later.

Pro tip: Log into your account on a desktop browser rather than the app to see your full subscription history and billing details clearly.

Cancel directly on the udemy website

If you signed up through udemy.com directly (not through an app), follow these steps to cancel your subscription.

1. Log into your Udemy account at udemy.com using your email and password.
   • If you forgot your password, reset it via the login page before proceeding.
2. Click on your profile picture in the top right corner and select Account from the dropdown menu.
   • On mobile browsers, this menu may appear as a hamburger icon (three horizontal lines) in the top left.
3. In the Account settings, look for the Subscriptions or Billing tab.
   • This may also be labeled as "Subscriptions and payments" or "Payment methods".
4. Find your active Personal Plan subscription and click Manage subscription or Edit.
   • You should see your renewal date clearly displayed here.
5. Click Cancel subscription or Cancel plan.
   • Udemy may ask you why you are canceling; this feedback is optional and does not affect the cancellation itself.
6. Review the final confirmation screen and click Yes, cancel my subscription or similar confirmation button.
   • You should receive an email confirmation within minutes. Save this email as proof of cancellation.

Warning: If you do not see a "Subscriptions" tab in your Account settings, you may not have an active subscription-you may only have purchased individual courses. Scroll down to check for "Purchase history" instead, which shows one-time courses, not subscriptions.

Cancel if you subscribed through apple app store

If you signed up for Udemy through the Apple App Store on your iPhone or iPad, you must cancel through Apple, not through Udemy itself. Your subscription is managed by Apple, and Udemy cannot process cancellations for App Store subscribers.

1. On your iPhone or iPad, open the Settings app.
   • Do not open the Udemy app itself; you must use Settings.
2. Tap [Your name] at the top of the Settings screen.
   • This opens your Apple ID menu.
3. Tap Subscriptions.
   • If you do not see this option, your device may not have an active subscription.
4. Find Udemy in the list and tap it.
   • You should see your renewal date and plan details.
5. Tap Cancel Subscription.
   • Apple may offer you a discounted renewal option; you can decline this if you want to cancel fully.
6. Confirm the cancellation by tapping Confirm.
   • Apple sends a confirmation email immediately; save this as proof.

Pro tip: You can check if you have an active App Store subscription by looking at your Settings > [Your name] > Subscriptions page. If Udemy does not appear there, you never subscribed through the App Store.

Cancel if you subscribed through google play

If you signed up via Google Play on an Android device, your subscription is managed by Google, not Udemy. You cancel through the Google Play app or website only.

1. On your Android phone or tablet, open the Google Play Store app.
   • Do not use the Udemy app; open Google Play directly.
2. Tap your profile icon in the top right corner.
   • On some Android versions, this appears as a circular image or the word "Account".
3. Tap Manage subscriptions.
   • This shows all active subscriptions linked to your Google account.
4. Find Udemy in the list and tap it.
   • You will see your plan, price, and renewal date.
5. Tap Cancel subscription.
   • Google Play may ask for feedback; providing it is optional.
6. Confirm your choice by tapping Yes, cancel or the final confirmation button.
   • Google sends an email confirmation; screenshot this for your records.

Warning: Udemy claims it cannot see or process cancellations made through Google Play or Apple. If you contact Udemy support after canceling via Google Play, they may tell you your subscription is still active because their system shows it that way. The real authority is Google Play or Apple, not Udemy. Trust Google or Apple's confirmation email, not what Udemy's website shows.

Refunds and your consumer rights in the philippines

Understanding what you are entitled to is essential when you cancel.

Udemy's refund policy

Udemy offers a 30-day money-back guarantee for individual course purchases. If you bought a single course and want your money back within 30 days, you can request a refund directly through the course page or your purchase history. However, subscriptions work differently: when you cancel a subscription, you typically lose access at the end of your current billing period, not immediately, and Udemy does not refund the portion of your subscription you did not use.

For example, if you paid PHP 15,000 for an annual Personal Plan and cancel after two months, Udemy will not refund you PHP 13,125 for the remaining ten months. Your access continues until the annual renewal date, then stops. This is standard for subscription services, but it makes early cancellation painful. That is why Stopee advises you to cancel as soon as you know you will not be using the service.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) gives you rights when dealing with subscription services and recurring charges. Under this law, companies must clearly disclose subscription terms before charging you, and they must make cancellation as easy as signing up. If Udemy made cancellation deliberately hidden or difficult, that may violate your rights under R.A. 7394.

Additionally, if you are charged after you canceled, you have the right to dispute the charge with your bank (if using a credit or debit card) or with the payment processor. The National Privacy Commission (NPC) also oversees how Udemy handles your personal data in the Philippines; if you have privacy concerns, you can file a complaint with the NPC.

Stopee recommends keeping all cancellation confirmations and billing emails. If Udemy continues charging you after you canceled, these documents are your proof of cancellation when disputing the charge with your bank or filing a complaint with the appropriate consumer authority.

After you cancel udemy-what happens next

Cancellation does not end your access immediately in most cases.

Your access timeline after canceling

When you cancel a subscription, your access usually remains active until the end of your current billing period. If you paid for a monthly subscription on the 15th of the month, your access continues through the end of that month, then stops on the 1st of the next month. During this remaining access period, you can download course materials, watch videos, and complete assignments. After the billing period ends, you lose access to all course content unless you have purchased individual courses separately (which you can always access if you bought them as one-time purchases).

Pro tip: Download any course certificates or materials you need before your access expires. After your subscription ends, you cannot download these anymore.

Stopping unwanted charges

If you see a charge on your bank statement after you canceled, take these steps immediately.

1. Log into your Udemy account and confirm your subscription status shows "Canceled" or "No active subscription".
   • Take a screenshot of this page as proof.
2. Check your email for a cancellation confirmation from Udemy (or Apple/Google if you canceled via those platforms).
   • Save this email-it is your strongest proof.
3. If the unwanted charge is recent (within 3-5 days), contact your bank or card issuer immediately and request a chargeback or reversal.
   • Provide your cancellation confirmation as evidence that you canceled before the charge.
4. If the charge happened more than 5 days ago, contact Udemy support directly via their Help Center contact form and explain the situation.
   • Include your cancellation confirmation email and a screenshot of the unexpected charge.
5. If Udemy does not respond within 7 business days, escalate to your bank's dispute resolution team.
   • Your bank will investigate and can reverse the charge if you have proof of cancellation.

Warning: Never ignore an unexpected charge hoping it will resolve itself. Act within the first week; most banks have dispute windows of 60-180 days, but the sooner you report it, the stronger your case.

Common mistakes that keep you charged after canceling

It can be frustrating to cancel and still be charged, especially when the cancellation process is supposed to be straightforward.

Mistakes that cause cancellation to fail

The most common error is canceling in the wrong place. Users who signed up via Google Play cancel on Udemy and assume they are done; Udemy's website still shows the subscription active because Google Play, not Udemy, controls it. Similarly, if you canceled a one-time course purchase by mistake (thinking it was a subscription), you might have refunded the course and later think you canceled the subscription too.

Another trap: canceling on your browser but forgetting that you have the Udemy app installed. The app sometimes has a separate subscription linked to it (if you enabled auto-renewal in-app). Stopee advises checking all three places-Udemy's website, Apple App Store, and Google Play-even if you think you only subscribed in one place.

Many users also cancel too close to the renewal date. If your renewal is set for the 15th and you cancel on the 14th, Udemy may have already processed the renewal charge before your cancellation went through. Always cancel at least 3-5 days before your renewal date for safety.

Why support may say your cancellation failed

If you contact Udemy support and they claim your cancellation did not work, ask them to check your subscription status in their system. Sometimes a cancellation is processed but appears delayed in their customer-facing system. Request that they manually confirm the cancellation on their backend and send you a written confirmation. If they refuse or insist your subscription is still active despite your cancellation proof, escalate to your bank's fraud or dispute team-this may indicate a technical issue or, in rare cases, a company deliberately ignoring cancellation requests, which violates R.A. 7394.

Comparison of cancellation methods by platform

Here is a quick reference for which method you need based on where you subscribed.

Checklist before and after canceling udemy

Use this checklist to avoid cancellation mistakes and protect yourself.

Before you cancel

• Confirm you have an active Udemy subscription (not just individual course purchases).
• Take a screenshot of your Subscriptions or Billing page showing the plan name, price, and renewal date.
• Check which platform you subscribed through: Udemy website, Apple App Store, or Google Play Store.
• Download any course certificates or materials you want to keep permanently.
• Note your cancellation deadline-cancel at least 3-5 days before renewal.
• Save your cancellation confirmation email immediately after you cancel.

After you cancel

• Verify on the platform where you canceled that your subscription now shows "Canceled" or "No active subscription".
• Wait 24-48 hours, then log in again to confirm the status has not reverted.
• Check your email for a cancellation confirmation; if you did not receive one, contact support immediately.
• Monitor your bank statement for 5-7 days to ensure no unexpected charge appears.
• If a charge does appear after cancellation, dispute it with your bank immediately, providing your cancellation confirmation as proof.
• Keep all cancellation emails and screenshots for at least 6 months.

Contact details and escalation for udemy in the philippines

If Udemy support does not resolve your issue, you have formal channels to pursue.

Udemy's support and corporate address

Udemy does not maintain a physical office in the Philippines. For formal legal notices, complaints, or cancellation appeals that require a written address, use their U.S. headquarters:

Udemy, Inc.
600 Harrison Street, 3rd Floor
San Francisco, CA 94107
United States

For immediate support, use Udemy's Help Center contact form at support.udemy.com or email info@udemy.com. Phone support is available at +1 (415) 813-1710, though this is a U.S. number and may incur international calling charges from the Philippines.

Escalation to philippine consumer authorities

If Udemy refuses your refund or continues charging you after cancellation, you can file a formal complaint with the Department of Trade and Industry (DTI) under the Consumer Act of the Philippines (Republic Act No. 7394). The DTI has an online complaint system at http://www.dti.gov.ph where you can document your case. You can also contact the DTI's National Capital Region office at 887-7100 or visit their office in person if needed.

For payment-related disputes, your bank or card issuer is your first escalation point. Most banks in the Philippines honor chargeback requests for unauthorized or disputed recurring charges if you provide evidence of cancellation.

Why you should act now to cancel udemy

Unused subscriptions are one of the largest sources of wasted money for Filipino households. A PHP 1,500 monthly Udemy subscription can add up to PHP 18,000 per year if you forget to cancel. The sooner you cancel after deciding you no longer need the service, the sooner you stop hemorrhaging money.

Stopee has helped thousands of consumers cancel unnecessary subscriptions and recover their money through disputes and chargebacks. The process takes just a few minutes if you know where to look and which platform to use. Whether you subscribed directly on Udemy's website or through Google Play or Apple, the cancellation methods outlined in this guide are straightforward and free-there is no charge to cancel, and no third party needs to be involved.

Take action today: log into your account, confirm your subscription status, and cancel using the appropriate method for your situation. Save your confirmation email, and you are protected. Stopee is here to remind you that your money is yours-do not let forgotten subscriptions take it from you.