Manage Preply

How to cancel preply and reclaim your language learning budget

Understanding preply and why you might want to cancel

Preply is an online marketplace that connects you with one-on-one language and academic tutors from around the world. Tutors set their own rates, and you book lessons through Preply's website or mobile app, paying per lesson or purchasing bundled lesson packages. It's a flexible approach to learning, but if Preply isn't delivering the results you expected or the costs are stretching your budget, you have every right to step away.

At Stopee, we've helped thousands of learners navigate subscription cancellations with confidence. Whether you're switching to a different tutor, pausing your studies, or simply need to tighten your budget, understanding your cancellation options is the first step to taking back control of your spending.

When cancellation makes sense

You might cancel Preply if you've found a tutor who isn't meeting your learning goals, if lesson quality has dropped, or if the cost per lesson no longer fits your financial situation. Some learners cancel after reaching their learning milestone or decide that self-study is more effective. Whatever your reason, you deserve a process that's transparent and free from hidden friction.

What you need to know before you cancel

Preply distinguishes between cancelling individual tutor subscriptions and cancelling specific lessons. When you cancel a tutor subscription, you stop future automatic billing but keep access to lessons you've already booked. Unscheduled lesson credits expire at the end of Preply's 28-day billing cycle, so timing matters. Additionally, if you cancel a single lesson less than 12 hours before it starts, you'll typically lose that full lesson fee unless the tutor agrees to waive it.

Preply pricing and subscription plans in canada

Preply's pricing varies widely depending on the tutor's experience level and specialization. Here's what you can expect to pay in Canadian dollars.

Stopee recommends reviewing your lesson history before cancelling. If you've purchased a package with remaining credits, you'll want to understand whether those credits are refundable or if they'll simply expire when your subscription ends.

How to cancel your preply tutor subscription step by step

Cancellation on Preply is straightforward once you know where to look. Follow these platform-specific steps to stop future billing immediately.

Cancel preply on the web

1. Log in to your Preply account at preply.com using your email and password.
   • If you've forgotten your login details, use the "Forgot password" option to reset your credentials.
2. Navigate to your account settings by clicking your profile icon in the top right corner.
   • Look for a menu option labeled "Settings," "Account," or a gear icon.
3. Select "Subscriptions" or "My subscriptions" from the settings menu.
   • This page displays all active tutor subscriptions you're enrolled in.
4. Find the tutor whose subscription you want to cancel and click the three-dot menu icon (options button) next to their name.
   • A dropdown menu will appear with several actions.
5. Select "Cancel subscription" from the dropdown menu.
   • Preply will ask you to confirm your cancellation. Some versions may ask for feedback about why you're leaving.
6. Confirm the cancellation by clicking the final confirmation button.
   • You'll see a confirmation message confirming that the subscription has ended and future billing has stopped.

Pro tip: After cancelling, take a screenshot of the confirmation screen for your records. This proves you cancelled if any unexpected charges appear on your payment method later.

Cancel preply on the mobile app

1. Open the Preply app on your iOS or Android device and log in.
2. Tap your profile icon in the bottom right corner.
   • This takes you to your profile dashboard.
3. Select "More Settings" or "Settings" from the menu options.
   • You may need to scroll down to see this option.
4. Tap "Subscription" or "My subscriptions."
   • This shows all tutors you're currently subscribed to.
5. Find the tutor you want to cancel and tap the three-dot menu icon (…) next to their name.
6. Tap "Cancel Subscription" from the dropdown menu.
   • Preply will prompt you to confirm the cancellation.
7. Confirm by tapping the final confirmation button.
   • You'll receive an on-screen confirmation that the subscription has been cancelled.

Warning: The mobile app interface can vary by operating system version. If you don't see the exact menu options described, contact Preply support to confirm the current steps for your device.

Cancelling individual lessons vs. tutor subscriptions

Cancelling a single lesson is different from cancelling your entire subscription to a tutor. If you only want to skip one lesson, you can reschedule or cancel that specific lesson from your calendar or messages without affecting future lessons or the subscription itself. This is free if done more than 12 hours before the lesson; cancelling within 12 hours costs you the full lesson fee unless the tutor waives it.

What happens after you cancel your preply subscription

Cancelling a tutor subscription stops automatic renewal and protects you from future charges, but understanding what happens to your lessons and credits is essential.

Your lessons and credits after cancellation

When you cancel a tutor subscription, any lessons you've already scheduled with that tutor remain available and will go ahead as planned. You can still take those lessons and won't be charged again for them. However, if you've purchased lesson credits that you haven't used yet, those credits expire at the end of Preply's current 28-day billing cycle. This means you have a limited window to use any remaining balance before it's lost.

Stopee advises scheduling any remaining lessons immediately after cancelling to avoid losing prepaid credits. If you're uncertain about how many credits you have left, check your account balance before you cancel.

Your account, data, and records

Cancelling a tutor subscription does not delete your Preply account, lesson history, or messages. Your profile and learning records remain in your account indefinitely unless you request full account deletion through Preply's settings or by contacting their support team. This means you can always return to Preply and book lessons with a different tutor if you change your mind later.

If you want to completely delete your account and all personal data, you'll need to submit a separate deletion request to Preply's privacy team. This is a different action from cancelling a subscription and may take several business days to process.

Refunds and credit recovery on preply

Preply's refund policy is strict, and knowing the rules before you cancel helps you avoid losing money unnecessarily.

When you can get a refund

Preply only refunds subscription payments under very limited circumstances. You qualify for a refund only if all of the following are true:

• You've used zero lesson credits during that subscription period, and
• The subscription payment was made fewer than 28 days ago.

If you've used even one lesson credit, or if more than 28 days have passed since your payment, Preply treats the payment as non-refundable. Preply's terms also state that all refunds are granted at Preply's sole discretion and only to the fullest extent permitted by law.

How to request a refund

If you believe you qualify for a refund, contact Preply's support team immediately with your account details and payment receipt. Be clear about the date of your payment and confirm that you haven't used any lesson credits. Keep all documentation, including payment confirmations and screenshots of your account activity.

If Preply refuses your refund request, you have options. First, review the refund policy on Preply's website and in your account terms to ensure Preply is applying the policy correctly. If you still disagree, contact your payment provider (your credit card company or bank) and dispute the charge. Payment providers in Canada are often more flexible than merchant policies and may reverse the charge if you demonstrate that the service wasn't delivered as promised or that the policy wasn't clearly disclosed to you before purchase.

Pro tip: Document every communication with Preply about refunds. Take screenshots of messages, emails, and account screens. This evidence strengthens any dispute you file with your payment provider later.

Your consumer rights when cancelling in canada

Canadian consumer protection laws protect you when cancelling digital services like Preply, and knowing your rights empowers you to push back if something goes wrong.

Federal and provincial protections

Canada's consumer protection framework includes the Competition Act and various provincial consumer protection statutes. While Preply operates as a marketplace connecting you with independent tutors, Preply itself is responsible for transparent billing and honouring cancellation requests. Key protections include:

• Cooling-off periods: Some provinces offer a cooling-off window (usually 14 days) for digital services, though Preply's published terms may try to limit this. If you're in a province with a cooling-off right, you can use it to cancel and request a refund even outside Preply's 28-day window.
• Clear disclosure: Preply must clearly disclose all terms, including cancellation and refund policies, before you pay. If the policy wasn't clear or was buried in fine print, you have grounds to dispute.
• Unauthorized charges: If you cancel successfully but Preply continues to charge you, those are unauthorized transactions. You can file a chargeback with your payment provider immediately.
• Right to cancel: Under most provincial consumer protection acts, you have the right to cancel a recurring subscription at any time without penalty, though you may not be entitled to a refund for services already rendered.

Escalation and dispute resolution

If Preply refuses to honour your cancellation or refund request, escalate the issue. Start by requesting a response from Preply's formal support channels, then escalate to their complaint department if needed. If you're in Ontario, you can file a complaint with the Ontario Consumer Protection Act office. In British Columbia, contact the Consumer Protection Branch. Other provinces have similar agencies.

Stopee recommends keeping all communications documented and referencing the relevant provincial consumer protection law in your written complaint to Preply. This signals that you understand your rights and are serious about resolution.

Common mistakes when cancelling preply

Many learners rush through cancellation and accidentally leave money on the table or face unexpected charges. Here are the pitfalls to avoid.

Losing unscheduled credits before they expire

The most painful mistake is cancelling without realizing you still have lesson credits that will expire at the end of the 28-day cycle. Before you cancel, log into your Preply account and check your lesson balance or credit amount. If you have credits left, schedule lessons immediately or contact your tutor to reschedule any existing lessons before the deadline passes.

Confusing subscription cancellation with lesson cancellation

Cancelling a single lesson and cancelling your entire tutor subscription are two different actions. If you only meant to skip one lesson, make sure you're cancelling just that lesson, not the whole subscription. Check the menu carefully when you click options-one cancels just the single lesson, and the other stops all future lessons and billing.

Cancelling too close to a lesson start time

If you cancel a lesson less than 12 hours before it starts, you'll be charged the full lesson fee unless the tutor waives it. Check your calendar and count the hours carefully. If you're cancelling on a Friday evening for a Monday morning lesson, you're within the 12-hour window and will lose the fee.

Not saving proof of cancellation

Preply's systems sometimes lag, and confirmation screens disappear once you close the app or browser. Take a screenshot of the cancellation confirmation message and save your order history or account statements that show the subscription has ended. This protects you if a charge appears later and Preply claims it was never cancelled.

Assuming refunds are automatic

Preply doesn't automatically refund you for cancelled subscriptions. You must request a refund explicitly and meet their narrow criteria. Many learners assume they'll get their money back automatically and don't follow up, losing the refund window. Act fast-contact Preply within a few days of cancelling if you believe you qualify.

Checklist before you cancel preply

Use this checklist to ensure you've covered all bases before hitting the cancel button.

• Check your lesson balance and remaining credits in your account.
• Schedule or reschedule any remaining credits so they're not wasted.
• Confirm the 28-day cycle end date to know when credits expire.
• Review your last three payments to identify which are refundable (within 28 days, zero credits used).
• Take screenshots of your subscription page, billing history, and account balance before cancelling.
• Review Preply's refund policy one more time to confirm you understand the 28-day window.
• Decide whether you want to cancel just one tutor subscription or your entire Preply account.
• Navigate to Subscriptions in Settings and locate the tutor you're cancelling.
• Click the three-dot menu and select "Cancel Subscription."
• Confirm the cancellation and take a final screenshot of the confirmation message.
• Save the confirmation screen and any receipt emails for your records.
• Wait 3-5 business days and confirm that no new charge appears on your payment method.
• If you qualify for a refund, contact Preply support within 7 days with your documentation.

Reviews and ratings for preply cancellation experience

Preply itself rates well on learning platforms (4.5/5 stars), but learner feedback on cancellation is mixed. Many report smooth cancellations but complain about the 28-day refund window and credit expiration policies. Some users say Preply's support team is responsive if you reach out about refunds, while others felt dismissed when they requested exceptions to the policy.

The most consistent complaint: learners cancel but forget they have credits left, only to discover the credits expired days later. Stopee's analysis of cancellation feedback shows that learners who cancel impulsively without reviewing their account balance lose the most money.

What makes cancellation smooth on preply

The cancellation process itself is intuitive and takes under two minutes. Once you cancel, billing stops immediately, which is a major plus. Preply doesn't make you call or jump through hoops. The real friction comes from credit expiration policies, not from the cancellation mechanics.

Summary and next steps

Cancelling Preply is quick and painless, but protecting your prepaid credits and understanding your refund rights takes planning. Here's what you need to do:

If Preply refuses your refund or continues charging after cancellation, dispute the charge with your payment provider or file a complaint with your provincial consumer protection office. Stopee has helped thousands of consumers cancel subscriptions and recover disputed charges. You're not obligated to accept Preply's terms if they conflict with your provincial consumer protection laws.

For more guidance on cancelling other subscriptions and protecting your digital spending, visit Stopee.com. We provide step-by-step cancellation guides for hundreds of services and help you understand your consumer rights across Canada.

Contact information for preply support and escalation

If you experience issues with your cancellation or need to escalate a refund dispute, use these channels to reach Preply and the relevant consumer authorities in your province.

Preply customer support

• Support portal: help.preply.com (submit tickets, browse FAQs)
• In-app messaging: Message your tutor or support through Preply's chat feature
• Email: Check your account dashboard for direct support email addresses

Pro tip: Always escalate refund requests in writing (email or support ticket) so you have proof of your request and Preply's response.

Provincial consumer protection offices in canada

• Ontario: Ontario Consumer Protection Act office, ontario.ca/consumer
• British Columbia: Consumer Protection Branch, consumerprotection.bc.ca
• Alberta: Fair Trading Act office, alberta.ca/consumer
• Quebec: Office of the Ombudsman or provincial consumer protection (protégez-vous.ca)
• Other provinces: Contact your provincial government's consumer protection or fair trading office

File a complaint with the relevant office if Preply refuses to honour your cancellation request or continue charging after you cancel. Include copies of all communications, screenshots, and payment records.

Stopee empowers you to cancel with confidence and reclaim control over your digital subscriptions. Whether you're leaving Preply for another tutor or stepping back from language learning altogether, you deserve a transparent process and fair treatment. Use this guide to cancel smoothly and protect your budget.