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Cancel Preply: The Right Way
How to cancel preply and stop auto-renewing charges in the philippines
What preply is and why you might need to cancel
Preply is a global online tutoring platform that connects you with individual tutors for live lessons via video. The service specializes in language learning-English, Spanish, French, Mandarin and dozens more-but also covers academic subjects and professional skills training. You book lessons on demand or commit to a recurring subscription plan, and you pay per lesson based on your chosen tutor's hourly rate.
Here is what matters for cancellation: Preply subscriptions auto-renew every 28 days, not every calendar month. That detail catches many users off guard because a 28-day billing cycle means you can be charged 13 times in a year instead of 12. If you are based in the Philippines and paying with a local card, GCash, Maya, or another digital wallet, those charges add up quickly if you do not cancel before your next renewal date.
How preply's pricing works
Tutor rates on Preply vary widely depending on the tutor's experience, location, and qualifications. Individual lesson costs typically range from around PHP 200 to PHP 2,400 per lesson (roughly USD 4.00 to USD 40.00), while monthly subscription plans start at approximately PHP 600 (roughly EUR 10.00). Preply offers a 15% discount on your first monthly subscription if you sign up with a valid university email, but that discount does not affect your cancellation rights or the auto-renewal cycle.
Support channels and contact methods in the philippines
Preply does not operate a physical office in the Philippines. All customer support runs through their centralized online platform via 24/7 live chat inside your account and email at support@preply.com. There is no dedicated Philippine phone line or local support team, which means your cancellation request will be handled by their global support department, typically within 24 to 48 hours.
Your consumer rights under philippine law
As a consumer in the Philippines, you are protected under the Consumer Act of the Philippines (Republic Act No. 7394). This law gives you the right to cancel goods and services without penalty if you have a valid reason, and it requires companies to honor cancellation requests within a reasonable timeframe.
Republic Act No. 7394 specifically covers distance contracts-transactions conducted entirely online without face-to-face negotiation-which is exactly how Preply operates. This means Preply must honor your cancellation request and stop all future charges once you submit your request. If they continue billing you after you cancel, you have grounds to dispute the charge with your bank, GCash, or Maya and escalate to the Department of Trade and Industry (DTI) if needed.
Keep in mind that while Republic Act No. 7394 protects your right to cancel, it does not automatically entitle you to a full refund of all lessons already paid unless you cancel within a specific window or if lessons have not yet been used. However, Stopee recommends documenting every step of your cancellation to protect yourself if a dispute arises.
Methods to cancel your preply subscription
Stopee has identified three main cancellation routes: canceling individual lessons, pausing your subscription, or fully terminating your account and subscription plan. Each method has different timelines and refund implications, so choose carefully based on your situation.
Cancel a single lesson before the cutoff
If you want to keep your subscription active but skip one lesson, Preply allows you to cancel up to 12 hours before the lesson starts with no penalty. Follow these steps:
- Log in to your Preply account on your computer or mobile device.
- Go to My Lessons in your account dashboard.
- Find the lesson you want to cancel.
- Click the three-dot menu icon beside the lesson.
- Select Cancel lesson.
- Choose your reason for cancellation from the dropdown menu.
- Click Submit.
The lesson cost will be refunded to your Preply balance, and you can reschedule it with your tutor at a later date. Warning: If you cancel after the 12-hour window, Preply only offers a full cancellation (you lose the lesson cost) or a partial refund depending on their policy at that time. Always cancel early to protect your money.
Pause your subscription temporarily
Preply offers a pause feature if you need to stop lessons for a short period without fully canceling. This prevents auto-renewal charges for a set number of weeks while keeping your account and tutor relationships intact. Here is how:
- Log in to your account.
- Navigate to Subscription or My Plan.
- Look for the Pause subscription or Pause account button.
- Select the number of weeks you want to pause (typically 1 to 12 weeks).
- Confirm your pause request.
Pro tip: Pausing is ideal if you are taking a break for health reasons, exams, or a busy work period. Your subscription will resume automatically after your pause period ends, so set a reminder to cancel fully if you do not plan to return.
Cancel your subscription and account completely
To stop all charges and fully leave Preply, you must cancel your subscription through your account settings. Stopee recommends this route if you have decided the service is not right for you. Here is the exact process:
- Log in to your Preply account.
- Go to Account Settings (usually found in the top-right menu under your profile).
- Click on Subscription or Billing & Subscription.
- Find your active subscription plan.
- Click Cancel subscription or Manage plan.
- Select your reason for cancellation from the list provided.
- Review the cancellation summary, including your next billing date and any remaining balance.
- Click Confirm cancellation.
Warning: Your subscription will continue until your current billing cycle ends. Preply will send you a confirmation email to the address registered on your account. Save this email as proof of your cancellation request. If you do not receive a confirmation within 2 hours, contact support@preply.com immediately with a screenshot of your cancellation submission.
Timeline and what happens after cancellation
Understanding Preply's timeline helps you avoid unwanted charges and dispute delays.
Immediate steps after you cancel
Once you click Confirm cancellation, Preply stops accepting new lesson bookings on your account right away. However, your subscription remains active until the end of your current 28-day billing cycle. This means you can still attend any lessons you have already scheduled before that date. After your final billing cycle ends, no further charges appear on your card or digital wallet.
Check your account 24 hours after cancellation to confirm your subscription now shows as "Inactive" or "Canceled" under your Subscription settings. Stopee advises screenshotting this confirmation page for your records.
What to do if charges continue after cancellation
Some users report that Preply continues charging them even after they cancel. This is frustrating, but you have clear options under Philippine law. First, contact support@preply.com with your cancellation confirmation email and ask for an explanation. Include your account email, the cancellation date, and the unexpected charge date. Give them 5 business days to respond.
If Preply does not refund the erroneous charge within 5 business days, dispute it directly with your bank, GCash, or Maya. File a chargeback or dispute claim, citing your cancellation confirmation as evidence. Provide the DTI with copies of your cancellation request and proof of the unauthorized charge if the dispute does not resolve within 15 days.
Refund policy and what you can realistically expect
Preply's refund eligibility depends on when you cancel relative to your billing cycle and how many lessons you have completed.
| Cancellation timing | Refund eligibility | What you receive |
| Before your first lesson | Full refund | 100% of subscription cost refunded to your Preply balance or original payment method |
| Within 14 days of first payment | Partial refund | Refund calculated per lesson completed; unused balance returned |
| After 14 days but before next renewal | Subscription stops only | No refund; subscription ends at current cycle; complete scheduled lessons at no extra cost |
| After renewal date (28+ days) | No refund | Subscription stops; you can use remaining balance for future lessons |
| Cancel a single lesson within 12 hours | Full credit | Lesson cost returned to your Preply balance for rescheduling |
| Cancel a single lesson after 12 hours | No refund | Lesson cost forfeited; cannot reschedule |
Pro tip: If you have an unused balance remaining after cancellation, Preply typically allows you to use it to book one-off lessons with other tutors or to schedule makeup lessons with your current tutor before the balance expires (usually 12 months after cancellation).
Common mistakes that delay your cancellation
Canceling a digital service can feel confusing, especially when billing cycles do not align with calendar months. Here are the traps that catch most users.
Mistake 1: assuming your subscription ends immediately
Many users cancel their subscription and then panic when they see another charge a few days later. This is normal. Preply charges you through the end of your current 28-day cycle, not on the day you cancel. If you cancel on Day 15 of your cycle, you are charged again on Day 28 (your renewal date). That final charge is legitimate. Only charges after your renewal date are unauthorized.
Mistake 2: canceling through the wrong menu or via email alone
Simply emailing support@preply.com and asking to cancel does not always trigger the system. You must use the in-app cancellation process to officially deactivate your subscription. Email is only for follow-up disputes or clarification. Warning: Canceling through email alone may not update your account status in time, and you could be charged again.
Mistake 3: not screening for hidden future charges
After canceling, log back in 24 hours later to confirm your subscription status. Some users miss the fact that Preply allows auto-renewal opt-in during signup, and they end up re-subscribed without realizing it. Check your subscription settings one final time after cancellation is complete.
Mistake 4: losing your cancellation confirmation
Your cancellation confirmation email is your proof. Store it safely in a dedicated folder and take a screenshot as backup. If you need to dispute a charge with your bank or the DTI, this email is your strongest evidence that you canceled on time.
Your cancellation checklist for preply
Use this checklist to stay organized and protect yourself from missed steps or unexpected charges.
| Action | When | Why it matters |
| Screenshot your plan and next billing date | Before you cancel | Proof of your subscription details and renewal date |
| Check your lesson schedule | Before you cancel | Know which lessons will still happen after cancellation |
| Use the in-app cancellation button | When ready to cancel | Ensures your cancellation is processed by Preply's system |
| Save your cancellation confirmation email | Immediately after cancellation | Evidence of your cancellation request and date |
| Verify cancellation in your account | 24 hours after cancellation | Confirm your subscription status changed to "Inactive" |
| Monitor your payment method for unauthorized charges | For 30 days after your final cycle | Catch any erroneous billing and dispute quickly |
How stopee can help you cancel successfully
Canceling online services can feel overwhelming when companies use complex billing cycles and buried cancellation menus. Stopee has helped thousands of consumers cancel their subscriptions without losing money or spending hours on hold. Our step-by-step guides, consumer rights resources, and dispute templates are built to save you time and protect your wallet.
If you run into trouble canceling Preply-whether Preply continues charging you after you cancel, or you cannot find the cancellation button-Stopee provides dispute letter templates, bank chargeback guidance, and DTI escalation resources specific to the Philippines. Visit Stopee.com to access cancellation guides for Preply and hundreds of other services, plus real consumer reviews about the actual cancellation experience.
Summary and next steps
Canceling Preply is straightforward if you follow the in-app process and monitor your account afterward. Remember that your subscription continues through the end of your 28-day billing cycle even after you cancel, and that is normal. Stopee recommends taking screenshots at every stage, saving your cancellation confirmation email, and checking your account 24 hours later to confirm your subscription is inactive.
If Preply charges you after cancellation or refuses to stop billing, invoke your rights under the Consumer Act of the Philippines (Republic Act No. 7394) by disputing the charge with your bank or filing a complaint with the Department of Trade and Industry (DTI) in Manila.
Stopee has the tools and knowledge to guide you through every step of the cancellation process and help you resolve billing disputes if they arise. Thousands of consumers trust Stopee to cancel their subscriptions safely and get refunds they are owed.
Contact details and how to reach preply
If you need to contact Preply directly, here are your options:
- Email: support@preply.com
- Live chat: Available 24/7 inside your Preply account dashboard
- No Philippines office: Preply operates centrally online; no local office address in the Philippines is registered for customer service
For escalation in the Philippines, contact the Department of Trade and Industry (DTI) at dti.gov.ph or visit your nearest DTI regional office if Preply does not resolve your dispute within 15 days.