Manage Promova
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel Promova: Step-by-Step Guide
How to cancel promova and stop auto-renewal charges
What promova is and why you might want to cancel
Promova is an online language-learning platform that delivers live group lessons, self-paced courses, and AI-powered speaking practice tools. You pay a monthly subscription that renews automatically until you actively cancel-this is stated clearly in their terms of service.
The platform operates a freemium model. Free users access limited lessons with advertisements and restricted features like AI Role Play. Paid subscribers unlock full access to structured lessons, live native-speaker instructors, and flexible scheduling across multiple languages.
Pricing and billing in the philippines
Promova lists prices in US dollars on its website, so Filipino users typically see amounts like ₱2,259 to ₱5,423 per month depending on the lesson plan (4, 8, 12, or 16 live classes monthly). The platform is available through Promova's website, Apple App Store, and Google Play.
Here is what matters for cancellation: your payment method determines where you must cancel. If you subscribed directly on Promova's website, you cancel in your Promova account. If you used App Store or Google Play, you must cancel inside that app store's subscription settings. This distinction prevents a common mistake-many users cancel in the wrong place and still get charged.
| Plan type | Lessons per month | Monthly cost (USD) | Monthly cost (PHP approx.) |
|---|---|---|---|
| Starter | 4 lessons | $39.99 | ₱2,259 |
| Standard | 8 lessons | $59.99 | ₱3,389 |
| Premium | 12 lessons | $77.99 | ₱4,406 |
| Elite | 16 lessons | $95.99 | ₱5,423 |
Why cancelling promptly matters
If you stop attending lessons or no longer use the platform, every billing cycle costs you real money. One extra charge at ₱4,406 or higher is significant, especially when you are no longer receiving value. Additionally, Promova's auto-renewal terms mean you must act before your next billing date or face another charge.
At Stopee, we help thousands of consumers cancel unwanted subscriptions before they are billed again. The same principle applies here: take action now, not after you see the next charge on your statement.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) protects you when cancelling paid services. This law requires that companies clearly disclose subscription terms, including auto-renewal dates and cancellation procedures.
What the law says about subscriptions
Under the Consumer Act, you have the right to cancel a subscription service without penalty, provided the company has clearly communicated the renewal terms and cancellation method. If Promova's cancellation process is deliberately hidden, unclear, or unresponsive to your cancellation request, you have grounds to dispute the charge with your payment provider or file a complaint with the Department of Trade and Industry (DTI).
Your escalation path if promova refuses to cancel
If you cancel your subscription but Promova continues to charge you after your request, document everything: save your cancellation confirmation, screenshots of your account, and copies of unauthorised charges. Contact Promova's support team first with a written request (email is best because it creates a record). If Promova does not respond within 14 days or continues billing, you can lodge a complaint with the DTI or dispute the charge with your bank or card issuer.
Stopee's approach is to help you cancel cleanly the first time, but knowing your rights empowers you if the company does not cooperate.
Cancellation methods depend on where you subscribed
Promova offers three payment channels, and each requires a different cancellation approach. First, identify where you signed up-this determines your next step.
Cancel via promova's website
If you subscribed directly on promova.com using a credit card, debit card, or bank transfer, you must cancel inside your Promova account. Deleting the mobile app alone will not stop your subscription, so you must take these specific steps:
- Open a web browser and go to promova.com
- Sign in with your email and password
- Navigate to your account settings or profile menu (usually a gear icon or "Account")
- Look for "Subscription," "Billing," or "Manage subscription"
- Select "Cancel subscription" or "Delete account"
- Some accounts show a "Pause subscription" option instead-if you see this, use it first and then delete the account after the pause period ends
- Take a screenshot of the cancellation confirmation page
- Check your email within 5 minutes for a confirmation message from Promova
- Warning: If you do not receive a confirmation email, your cancellation may not have processed-contact support immediately
Pro tip: Before you delete your account, download any certificates, progress reports, or invoices you may need later. Promova does not guarantee data retention after account deletion.
Cancel via apple app store
If you subscribed through the App Store on an iPhone or iPad, you must cancel inside your Apple account, not inside the Promova app. Apple handles the billing and cancellation, not Promova.
- On your iPhone or iPad, open the Settings app
- Tap your name at the top of the screen
- Tap "Subscriptions"
- Find and tap "Promova"
- Tap "Cancel Subscription"
- You may see a retention offer-you can ignore this and proceed
- Confirm the cancellation
- Take a screenshot showing "Subscription Cancelled" or the end date
- Check your email for an Apple receipt confirming the cancellation
Pro tip: Apple allows you to cancel at any point in your billing cycle. You keep access until the end of your current period, then the subscription ends automatically.
Cancel via google play
If you subscribed through Google Play (on Android or via the web), Google manages your billing. Cancel inside Google Play or your Google Account settings.
- On your Android device, open Google Play Store
- Tap the profile icon in the top right corner
- Tap "Payments and subscriptions"
- Tap "Subscriptions"
- Select "Promova"
- Tap "Cancel subscription"
- You may see a discount or pause option-ignore these if you want to cancel permanently
- Follow the prompts to confirm
- Screenshot the confirmation page
- Look for a Google confirmation email
Google usually processes cancellations immediately, and you retain access until the current billing period ends.
Common mistakes that lead to unwanted charges
Many users think they have cancelled but discover charges weeks later. These mistakes are preventable if you know what to watch for.
The deletion trap
Deleting the Promova app from your phone does not cancel your subscription. The app and the billing are separate systems. You must explicitly cancel your subscription in your account settings or payment app, not just uninstall the software.
Cancelling in the wrong place
A significant source of frustration is cancelling in your Promova account when you actually subscribed through App Store or Google Play. The cancellation looks successful, but the subscription keeps renewing because the actual billing is controlled by Apple or Google, not Promova. Always verify your payment method first.
Missing the confirmation email
After you cancel, check your inbox (and spam folder) for a confirmation from Promova, Apple, or Google. If you do not receive one within 24 hours, your cancellation may not have processed. Contact support immediately rather than assuming you are safe.
Cancelling too close to your billing date
If your next charge is scheduled for tomorrow and you cancel today, you may still be charged because the transaction processes before your cancellation takes effect. Check your renewal date before you cancel. If you are close to the billing date, cancel immediately and monitor your account for the next 48 hours.
We understand cancelling subscriptions can feel overwhelming. Stopee has helped thousands of consumers avoid these exact traps by walking through the process step by step with them.
What happens after you cancel
Access and billing after cancellation
When you cancel Promova, your account does not disappear immediately. You retain access to your account and lessons until the end of your current billing period. After that date, your account becomes inactive, and you can no longer log in to access paid features. You will have access to Promova's free tier if you choose to use it later.
Refunds and credit balances
Promova's refund policy depends on your payment channel and cancellation timing. If you cancel before your billing date, you should not be charged again. However, if you were charged within the last 30 days and believe the charge was unauthorised, most payment processors (credit cards, debit cards, and digital wallets) allow you to dispute the charge within 60 to 90 days.
Contact your bank or card issuer if Promova refuses to provide a refund. Provide them with your cancellation proof (screenshots or emails) and the charge in question. Under Philippine consumer protection rules, unauthorised recurring charges can be reversed if you provide evidence of your cancellation request.
Data and account information
Promova does not publicly detail how long it retains your account data after cancellation. If you need certificates, progress reports, or invoices, download these before you delete your account. You can request your data by contacting Promova's support team, and they must respond within a reasonable timeframe under data protection principles.
Refund options if you were charged unfairly
If you cancelled but Promova charged you again, you have multiple options to recover the money.
Direct refund request from promova
Email Promova's support team with your cancellation proof. Include a clear explanation of when you cancelled, where you cancelled it, and the dates of unauthorised charges. Request a refund in writing. Most companies respond to documented refund requests within 7 to 14 days.
Bank or payment processor dispute
If Promova ignores your refund request or denies it unfairly, you can dispute the charge with your payment provider. Contact your bank, credit card company, or digital wallet (GCash, PayMaya, etc.) and report the charge as unauthorised. Provide your cancellation confirmation as evidence. The processor will investigate and typically refund you while they investigate if your cancellation proof is clear.
DTI complaint if promova resists
If Promova refuses to refund a charge after you provide cancellation proof, and your payment processor sides with Promova, you can file a formal complaint with the Department of Trade and Industry (DTI). The DTI handles consumer disputes and can compel refunds if a company is found to have violated the Consumer Act.
Stopee recommends escalating to your payment processor before filing a DTI complaint, as most disputes resolve at that level.
Timing and your billing cycle
Promova bills you on a monthly schedule. Your renewal date is fixed (for example, the 15th of every month). Understanding this timeline prevents mistakes.
When to cancel to avoid the next charge
You must cancel before your next billing date. If your renewal is on the 15th and today is the 10th, you have 5 days to cancel. If you wait until the 15th, you will be charged before the cancellation takes effect. Check your account now for your exact renewal date, and mark it on your calendar. Cancel at least 2 days before this date to be safe.
Cancellation effective date
Most platforms process cancellations within minutes to hours. You should see confirmation within the same day. Your access continues until the end of your current billing period, but no new charge will appear on your next statement.
Step-by-step cancellation checklist
Use this checklist to ensure you cancel correctly and avoid surprises.
- Step 1: Open your Promova account and note your renewal date
- Step 2: Identify whether you paid via Promova's website, App Store, or Google Play
- Step 3: Download or screenshot your invoices and progress data
- Step 4: Navigate to the correct cancellation page (Promova account, Apple Settings, or Google Play)
- Step 5: Tap "Cancel subscription" and follow the prompts
- Step 6: Take a screenshot of the cancellation confirmation
- Step 7: Check your email within 24 hours for a confirmation message
- Step 8: Return to your account settings 48 hours later and verify the subscription no longer appears
- Step 9: Monitor your bank or card statement on your renewal date to confirm no charge appears
- Step 10: If charged after cancellation, contact support with your cancellation proof
Comparison: staying versus cancelling
Before you submit your cancellation, consider whether staying makes sense for your situation.
| Scenario | Recommendation | Action |
|---|---|---|
| You attend lessons regularly and use the platform 3+ times per week | Stay | Keep your subscription and track your lesson attendance |
| You stopped attending lessons more than 2 weeks ago | Cancel | Proceed with cancellation immediately to avoid next charge |
| You want to pause, not cancel permanently | Pause option (if available) | Use "Pause subscription" for 1-3 months, then revisit |
| You are uncertain about your usage but cannot afford another charge | Cancel | Cancel now; you can resubscribe later if needed |
| You took a trial and do not want to convert to paid | Cancel | Cancel before trial ends to avoid first charge |
| You are paying for a plan that is too expensive for your budget | Downgrade or cancel | Contact support to downgrade to a cheaper plan, or cancel |
Contact information and formal cancellation address
If online cancellation is not possible or you prefer to send a formal written request, Promova's registered business address is the appropriate escalation point. However, most cancellations succeed online, and we recommend using that method first for speed and confirmation.
Promova support channels:
- Email support (preferred): Use the contact form on promova.com or the support email typically listed in your account settings
- Account settings: Log in and use the "Contact support" or "Help" option
- In-app support: Open the Promova app and look for a help or support icon
If you must escalate beyond email, you can send formal correspondence to Promova's registered corporate office (verify the current address on their legal or contact page, as these change periodically). Include your account email, subscription details, and a clear cancellation request. Send via tracked mail or courier for proof of delivery.
Final steps and your empowerment moving forward
Cancelling Promova is straightforward once you know where to cancel and what to watch for. The most critical actions are identifying your payment method, cancelling in the correct location, and verifying the cancellation with a confirmation email. Once you have completed these steps, you are protected from further charges.
If you encounter resistance, unclear cancellation options, or unauthorised charges, remember that the Consumer Act of the Philippines is on your side. You have the right to clear cancellation procedures, and payment processors and the DTI exist to enforce that right if Promova does not cooperate.
Stopee has helped thousands of consumers cancel subscriptions cleanly and recover unauthorised charges. Whether you are cancelling Promova today or another service tomorrow, you now have the knowledge to cancel confidently and avoid common traps. Visit Stopee.com to discover guides for cancelling hundreds of other services, access real-time support, and join a community of empowered consumers protecting their wallets.