Manage Promova

How to cancel promova and recover your learning investment

What promova is and why you might cancel

Promova is a subscription-based language learning app that delivers interactive lessons, vocabulary drills and AI-powered speaking practice. You can access free content through the basic tier, but premium features unlock only through a paid subscription. Many Canadians subscribe hoping to build consistent speaking habits, but life circumstances, budget constraints or learning preferences shift. If Promova no longer fits your needs, cancelling within the right window protects your money and stops unwanted charges. At Stopee, we help you navigate this process with confidence.

Why cancellation timing matters

Promova charges you on a recurring schedule-weekly, monthly, or annually depending on which plan you chose. If you cancel before your next billing date, you avoid the charge altogether. If you cancel after renewal, you may have refund rights depending on how you purchased. Understanding your purchase location (web, Apple App Store, or Google Play) makes all the difference to your outcome.

Your access doesn't stop immediately

When you cancel a Promova subscription, you retain access to premium features through the end of your current paid period. You will not be charged again at the next billing cycle. However, your account and progress data remain on Promova's servers unless you actively delete them separately-cancellation alone does not erase your learning history.

Promova pricing and plans in canada

Here's what you're paying for and when charges hit your wallet.

Your card is charged in USD, but Canadian banks and payment platforms convert to CAD at checkout. Prices may vary slightly on Apple App Store or Google Play based on regional pricing algorithms. Always check your billing statement to confirm the exact amount in Canadian dollars you're being charged.

How to cancel promova in three steps based on where you purchased

Your cancellation route depends entirely on which platform you used to subscribe-web, iOS or Android. Follow the correct path to ensure your cancellation sticks.

Cancelling a web purchase directly from promova

This is the fastest and most transparent route if you subscribed through promova.com.

1. Go to promova.com and log into your account with your email and password.
   • If you've forgotten your password, click "Forgot password" on the login screen and follow the reset email.
2. Click your profile icon or navigate to "My profile" in the account menu.
   • On mobile web, this may appear as a hamburger menu (three horizontal lines) in the top-left or top-right corner.
3. Select "Payments and subscriptions" or "Billing information."
   • Look for the section showing your active subscription(s).
4. Find your active Promova subscription and click the three-dot menu icon next to it.
   • Pro tip: If you see multiple subscriptions (e.g., you purchased both a monthly and annual plan), make sure you're cancelling the one you actually want to stop.
5. Select "Cancel subscription" from the dropdown menu.
   • Promova may ask why you're cancelling. This feedback helps them improve, but answering is optional.
6. Confirm your cancellation request when prompted.
   • Warning: Confirm the exact end date of your access. Promova should display: "Your subscription ends on [date]. You will not be charged again."

You should receive a confirmation email from Promova within a few minutes. Save this email-it proves you cancelled on a specific date, which matters if you later request a refund.

Cancelling an apple app store subscription (iPhone or iPad)

If you subscribed through Apple, you must cancel directly with Apple, not through the Promova app.

1. Open the Settings app on your iPhone or iPad.
   • On newer iOS versions, this is the grey gear icon.
2. Tap your name at the top of the Settings menu.
   • This opens your Apple ID account page.
3. Tap "Subscriptions."
   • You see all active and expired subscriptions tied to your Apple ID.
4. Find "Promova" in the list and tap it.
   • The app may show as "Promova Premium" or just "Promova" depending on your plan.
5. Tap "Cancel subscription" or "Edit subscription."
   • Pro tip: If you see "Edit subscription," tap it first, then look for the "Cancel" button on the next screen.
6. Select your reason for cancelling (optional) and confirm.
   • Apple may offer to pause or downgrade your subscription instead-you can decline and proceed with cancellation.

Warning: Deleting the Promova app from your phone does not cancel your subscription. If you don't cancel through Apple Settings, your payment method will be charged at the next billing date. This is one of the most common mistakes Stopee users report.

Cancelling a google play subscription (Android)

Android users follow a similar but slightly different path through Google Play.

1. Open the Google Play Store app on your Android device.
   • The app icon is a colourful triangle or play button, usually on your home screen.
2. Tap the profile icon in the top-right corner (your photo or initials).
   • A menu slides down or opens.
3. Select "Payments and subscriptions" or "Subscriptions."
   • This opens your subscription management hub.
4. Find "Promova" in your active subscriptions list.
   • If you don't see it, scroll down-newer subscriptions often appear higher on the list.
5. Tap on Promova to open the subscription details.
   • You see your renewal date and the amount Google will charge next.
6. Tap "Cancel subscription" or "Manage."
   • Some Android versions label this "Manage subscription" first, then show "Cancel" on the next screen.
7. Confirm the cancellation and select a reason (optional).
   • Pro tip: Google may ask if you want to keep the subscription with a reduced frequency (e.g., switching from monthly to annual). This is optional-proceed with full cancellation if that's your goal.

Google Play sends a confirmation to your email immediately. This email is your proof of cancellation, so don't delete it.

What happens after you cancel

Cancellation is an emotional moment-you're saying goodbye to something you invested in-but you're taking control of your spending.

Your access window and account data

After you cancel, Promova honours your paid period. If you subscribed monthly and cancel on day 15 of 30, you keep full access until day 30. Your learning progress, saved vocabulary lists, notes and preferences all remain intact within your account. This data isn't deleted when you cancel the subscription. If you want to permanently remove your account and all associated data, you must request account deletion separately through Promova's support or privacy settings.

Confirming no future charges

Check your payment method (credit card or PayPal) within 2-3 days after cancelling. Your statement should show no pending charge for the next billing cycle. If you see a charge after cancellation, contact the platform (Apple, Google, or Promova directly) immediately-you likely have grounds for a refund. Stopee recommends setting a phone reminder for two days after your stated cancellation date to verify no surprise charges appear.

Refund rights and how to claim them

Refunds depend on how you purchased and how much time has passed since the charge.

Refunds for web purchases (promova.com)

Promova explicitly honours a 14-day withdrawal right for purchases made directly on its website. You can withdraw within 14 calendar days of purchase and request a full refund, which Promova must process within 14 days of your withdrawal notification.

1. Email refunds@promova.com with your request.
   • Include your account email, subscription plan name, purchase date and the reason for your refund request.
2. Reference the 14-day withdrawal window in your subject line.
   • Example: "Refund request-14-day withdrawal period (purchase date: Jan 15, 2025)"
3. Keep your confirmation email from the cancellation as evidence.
   • Promova may ask for it if there's any dispute.
4. Expect a response within 5-7 business days.
   • If the refund is approved, funds typically return to your card within 5-10 business days after approval.

Warning: If you're requesting a refund after 14 days, Promova's standard terms state that charges are non-refundable. However, Canadian consumer protection law may override this-see the section below on your consumer rights.

Refunds for app store or google play purchases

Apple and Google handle refunds directly; Promova cannot process them.

1. Contact Apple or Google within 45 days of the charge (Apple's standard window; Google's is 48 hours from purchase, but varies by region).
   • Pro tip: Contact them as soon as possible. The tighter timeline is Google Play, so don't delay if you purchased through Android.
2. Go to Apple Support (support.apple.com/en-ca) or Google Play Help (support.google.com/googleplay) and select "Contact us."
   • You can also initiate a refund through your purchase history on the platform.
3. Explain that you cancelled the subscription and request a refund for the most recent charge.
   • Be specific: "I cancelled Promova Premium on [date] and was charged US$24.99 on [charge date]."
4. Apple or Google will approve or deny within a few days.
   • If approved, the refund appears as a credit to your iTunes/Apple account or Google Play balance, which you can spend on other apps or request as a card refund.

Stopee has seen both Apple and Google honour refund requests for cancellations, especially if you request within their stated window. Document the date you cancelled and the charge date-this evidence speeds up the process.

Your consumer rights in canada and when to escalate

Canadian federal and provincial consumer protection laws give you stronger rights than Promova's terms alone suggest.

The consumer protection act protections

Canada's consumer protection frameworks include automatic renewal laws that require companies to obtain clear consent before charging you repeatedly. Promova must provide an easy cancellation method-which they do. However, you also have the right to receive confirmation of cancellation and to request a refund if the company fails to honour its cancellation promise. If Promova charges you after you've successfully cancelled, or if you cannot access the cancellation tools they advertise, you have a complaint lever.

When to contact regulators

If Promova refuses to cancel your subscription, ignores your refund request, or continues charging after cancellation, escalate to your provincial consumer protection office.

• British Columbia: Consumer Protection BC (consumerprotectionbc.ca)
• Ontario: Service Ontario Consumer Protection (ontario.ca/consumerprotection)
• Quebec: Office of the Protecteur du consommateur (protecteur-consommateur.qc.ca)
• Alberta: Fair Trading Act enforcement through Service Alberta
• Other provinces: Check your provincial government website for consumer protection contact details.

Federal oversight also falls to the Competition Bureau (competitionbureau.gc.ca) if Promova engages in deceptive marketing or blocks access to cancellation. Stopee recommends documenting everything-screenshots of your cancellation request, confirmation emails, and billing statements-before filing a complaint. Regulators take evidence seriously.

Common cancellation mistakes and how to avoid them

Cancelling can feel straightforward, but small missteps cost you money and peace of mind.

Deleting the app instead of cancelling the subscription

This is the number one reason Stopee users face unexpected charges. Removing Promova from your phone has zero effect on your subscription. Promova's servers still recognize your active payment method and charge you at the renewal date. Always cancel through the payment platform (your account, Apple Settings, or Google Play), then delete the app if you wish.

Assuming immediate access termination

You keep premium access through the end of your paid period after cancellation. If you cancel a monthly subscription on day 1, you still have 30 days of full access. This isn't a loss-it's your prepaid time. But don't be surprised if you log in to find yourself still able to use premium features. This is correct behaviour, not a glitch.

Ignoring the confirmation email

Save every cancellation confirmation. If a dispute arises weeks later, your email proves when you cancelled. Promova may ask for this proof before issuing a refund. Without it, proving your case is harder.

Missing the refund window on app store purchases

Google Play's refund window is 48 hours in many regions; Apple's is typically 45 days. If you wait months before requesting a refund, you've likely missed your chance. Act within a week of cancellation, not a month.

Checklist before and after your cancellation

Use this checklist to ensure nothing falls through the cracks.

• Identify where you purchased Promova (web, Apple, or Google Play).
• Note your next billing date from your most recent receipt.
• Log into your account and navigate to the correct cancellation page for your platform.
• Take a screenshot of your subscription details before cancelling.
• Complete the cancellation process and screenshot the confirmation page.
• Save the confirmation email Promova or the platform sends you.
• Check your payment method 2-3 days after cancelling to ensure no new charge appears.
• If you want a refund, email refunds@promova.com (web) or contact Apple/Google within your refund window.
• Keep all correspondence about cancellation and refunds for at least 90 days.
• If Promova charges you after cancellation, contact them within 7 days and initiate a chargeback with your bank if needed.

Should you cancel, pause or downgrade instead

Sometimes cancellation isn't the only exit. Consider these alternatives before you commit.

Pause your subscription (if available)

Some platforms let you temporarily freeze a subscription without cancelling. Check your account settings to see if Promova offers a pause feature. This keeps your progress and account intact while stopping charges for a month or more. If you think you'll return to language learning in a few months, pausing might suit you better than cancellation.

Downgrade to a free tier

Promova's free version gives you limited access to lessons and vocabulary tools. If you want to stay engaged without paying, downgrade instead of cancelling. Your account and data remain, and you can always upgrade again later.

Switch to a lower-cost plan

If price is your concern, consider moving from a weekly plan to a monthly or annual plan. The annual plan (US$111.99) costs less per month than weekly billing (US$13.49 × 52 = US$701.48 per year). Switching plans may save you money without losing access.

If none of these work for your situation, full cancellation is your best path forward.

Final thoughts and next steps

Cancelling Promova is painless if you follow the right steps and platform-specific instructions. Whether you purchased through the web, Apple or Google, you have a clear cancellation route that takes under five minutes. Remember: your access continues through the end of your paid period, and you have refund rights within specific timeframes-especially the 14-day withdrawal window for web purchases. Canadian consumer protection law is on your side if Promova refuses to honour cancellation or continues charging after you've cancelled.

The team at Stopee (stopee.com) has helped thousands of consumers cancel subscriptions, recover refunds and understand their rights. If you run into unexpected charges, can't locate the cancellation button, or need to escalate a refund dispute, Stopee is here to guide you through the process. Visit Stopee today for step-by-step support on this cancellation and dozens of other services. Your money and your peace of mind matter-take control of your subscriptions now.