Manage Promova

How to cancel promova and protect your learning investment in new zealand

What is promova and why you might cancel

Promova is a language-learning subscription service built for mobile and web, offering short interactive lessons, adaptive exercises, and structured language courses. You access it through the Promova website, Apple App Store, or Google Play, depending on where you signed up. The service charges weekly, monthly, or annual fees ranging from NZ$18.49 to NZ$164.99, depending on your plan.

You might cancel Promova for several reasons: the lessons no longer fit your learning pace, you've switched to another language app, or you've simply achieved your language goals. Whatever your reason, Stopee is here to guide you through the process step by step. Cancellation is straightforward once you know which platform you're on, but the process differs slightly depending on whether you subscribed via the app stores or Promova's website directly.

Core features of promova

Promova builds vocabulary and spoken confidence through bite-sized lessons, interactive drills, and adaptive learning paths. Premium access unlocks extra content, advanced exercises, and faster progression. Most users sign up through the app stores for convenience, while others prefer the website for desktop learning.

When cancellation makes sense

You should consider cancelling if you're not using the app regularly, if the subscription cost no longer suits your budget, or if you've found a better alternative. Cancelling before your next billing date ensures you don't waste money on a service you won't use. Stopee recommends reviewing your subscription every three months to catch unwanted charges early.

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Your consumer rights under new zealand law

New Zealand consumer law gives you strong protection when you purchase digital services like Promova. Understanding these rights empowers you to demand refunds and hold the company accountable if something goes wrong.

The 14-day withdrawal right for web purchases

If you bought Promova directly from the website (not through an app store), you have 14 days from purchase to withdraw and request a full refund. This is your legal right under the Consumer Law Regulations. You do not need to give a reason, and Promova must refund you using your original payment method within 14 days of your withdrawal notice.

The consumer guarantees act

The Consumer Guarantees Act protects you if Promova fails to deliver what it promised. If the service is faulty, doesn't match the description, or is unsafe, you can demand a refund or replacement. For example, if Promova crashes constantly or locks you out of your account without reason, you have grounds to claim a refund. This protection applies regardless of how long you've been subscribed.

App store purchases and your rights

App store purchases (Apple and Google) are governed by each platform's refund policy, not Promova's. However, both Apple and Google allow refunds within a limited window if you act quickly. Stopee advises contacting the app store first if you purchased through iOS or Android, rather than Promova directly.

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How to cancel promova on iOS (Apple app store)

Cancelling your Promova subscription on iPhone or iPad takes three minutes if you follow these steps carefully. Important: simply deleting the app does not cancel your subscription. You must cancel through Apple's subscription settings.

Step-by-step cancellation on iOS

1. Open the Settings app on your iPhone or iPad.
   • Tap your name at the top of the Settings menu.
2. Navigate to Subscriptions.
   • Scroll down and tap Subscriptions (not Billing, not iCloud).
3. Find and select Promova from the list.
   • You will see all active and recently cancelled subscriptions here.
   • Tap Promova to open its subscription details.
4. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will show you your cancellation date and when your access ends.
5. Confirm by tapping "Confirm" when prompted.
   • Your subscription is now cancelled.
   • You will see a "Cancellation Effective" message.

Warning: If you cancel, you lose access to Premium features immediately after your current billing period ends. You can still use the free version of Promova if you wish.

Pro tip: Take a screenshot of the cancellation confirmation in case you're charged again by mistake. Stopee recommends keeping this proof for at least 90 days.

What to do if the cancel button doesn't appear

If you don't see a "Cancel Subscription" option, your subscription may have already expired, or you may be looking at a different app entirely. Check that you're in the correct iCloud account. If your Promova subscription was purchased through the Promova website instead of the app store, you need to cancel via the website, not Apple Settings.

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How to cancel promova on android (Google play)

Cancelling your Promova subscription on Android requires you to visit Google Play on the web or through the Play Store app. The process is similarly straightforward but uses different menus than iOS.

Step-by-step cancellation on android

1. Open the Google Play Store app on your Android device.
   • Alternatively, visit play.google.com from any web browser and sign in to your Google account.
2. Tap your profile icon in the top right corner.
   • If using a web browser, click your profile picture in the top right.
3. Navigate to "Manage subscriptions" or "My subscriptions."
   • This menu lists all active and past subscriptions linked to your Google account.
4. Select Promova from the list.
   • Tap the Promova subscription to view its details, renewal date, and payment method.
5. Tap "Cancel subscription" and follow the prompts.
   • Google Play will ask you to confirm your cancellation.
   • You may see a survey asking why you're cancelling (optional).
6. Confirm cancellation when prompted.
   • Your subscription will stop renewing after the current billing period ends.
   • You will receive an email confirmation from Google Play.

Pro tip: Google Play processes cancellations within 24 hours. Your Premium access continues until your paid period ends. If you're charged after cancelling, contact Google Play support immediately - they usually refund accidental charges within 7 days.

Warning: If you uninstall the Promova app, you will lose offline access to saved lessons, but your subscription remains active and will continue to renew. Uninstalling does not cancel.

Cancelling through the promova app on android

Some older versions of Promova allow you to cancel directly from the app's settings. Open the app, navigate to Profile or Settings, look for a Subscriptions or Billing option, and select Cancel. However, this method is less reliable than using Google Play directly. Stopee recommends using Google Play as your primary cancellation method for Android users.

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How to cancel promova via the website

If you purchased Promova directly from promova.com (rather than through an app store), you must cancel through your account on their website. This method also applies if you signed up using a browser on your desktop.

Step-by-step cancellation on the promova website

1. Visit promova.com in your web browser.
   • Use the same browser or device you normally use, if possible, to ensure you're logged into the correct account.
2. Log in to your Promova account.
   • Enter your email and password.
   • If you use a social login (Google, Facebook, Apple ID), click the relevant option.
3. Navigate to your account profile.
   • Click your profile icon or name in the top right corner.
   • Select "My Profile" or "Account Settings."
4. Find the "Payments & Subscriptions" or "Billing" section.
   • This menu shows all active subscriptions, renewal dates, and payment methods.
5. Locate your Promova subscription in the list.
   • You may see the plan name (Weekly, Monthly, Annual) and the next renewal date.
6. Click the three-dot menu icon (⋯) or "Manage" button next to the subscription.
   • A dropdown menu will appear with options including "Cancel subscription."
7. Select "Cancel subscription" and confirm.
   • Promova may ask you to complete a brief survey about your reason for cancelling (optional).
   • Confirm your cancellation when prompted.

Warning: Cancelling through the website immediately stops your subscription from renewing, but you retain access to Premium features until the end of your current billing period. Your cancellation is effective only from the next billing cycle.

Pro tip: Stopee advises cancelling at least two business days before your renewal date to avoid accidental charges. Check your renewal date carefully before clicking confirm.

Troubleshooting website cancellation

If you cannot find the Payments & Subscriptions section, try logging out and logging back in. Clear your browser's cache if the page doesn't load properly. If the cancel button is greyed out or missing, contact Promova support at the email address listed in your account settings. Stopee's experience shows that support usually responds within 24 to 48 hours for cancellation requests.

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What happens after you cancel your promova subscription

Cancelling is just the beginning. Understanding what changes after you hit that button prevents confusion and helps you plan your next steps.

Your access during the notice period

You keep full access to Promova Premium until the end of your current billing period. If you cancel on day 5 of a 30-day month, you can use Premium features for the remaining 25 days. No access is lost immediately upon cancellation. This gives you time to download lessons, export progress notes, or export any learning data you want to keep.

What happens when your period ends

Once your paid period expires, you automatically downgrade to Promova's free version (if one exists). You lose access to Premium content, but your account and learning history remain intact. You can continue using the free lessons indefinitely, and you can resubscribe at any time if you change your mind.

Stopping automatic renewals

Cancellation prevents future automatic charges. Your subscription will not renew after the current period unless you manually resubscribe. You receive no surprise charges after your cancellation date. Stopee strongly recommends checking your bank and credit card statements 30 days after cancellation to confirm no further charges have been applied.

Your data and account after cancellation

Cancelling your subscription does not delete your Promova account or your learning progress. Your profile, lesson history, and vocabulary lists remain saved. If you want to delete your account entirely, you must contact Promova support separately - cancelling the subscription alone does not remove your personal data.

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Can you get a refund from promova

Refunds depend on where you purchased your subscription and how long ago you bought it. Stopee breaks down each scenario so you know exactly where you stand.

Refunds for website purchases (the 14-day rule)

If you bought Promova directly from promova.com, you have 14 days from purchase to request a full refund. This is your right under New Zealand consumer law. Send an email to Promova's support address (found in your confirmation email or account settings) stating you wish to withdraw from your purchase within the 14-day window. Include your account email, order number, and subscription start date. Promova must refund you within 14 days of receiving your request, using your original payment method.

Pro tip: Email support rather than using an in-app contact form. Email creates a timestamped record that protects you if Promova later claims they never received your request. Stopee advises keeping a copy of your refund request email and the confirmation response.

Refunds after 14 days (web purchases)

After the 14-day withdrawal window closes, you can still request a refund if you believe Promova has breached the Consumer Guarantees Act. For example, if the service is faulty, crashes regularly, or doesn't provide the features advertised, you have grounds to claim. However, you must contact Promova directly and explain the fault. If they refuse, you can escalate to the Commerce Commission or your bank's dispute service.

Refunds for app store purchases

Apple and Google handle refunds for app store purchases, not Promova. If you subscribed through the Apple App Store or Google Play, submit your refund request directly to the platform. Apple typically allows refunds within 60 days if you request them immediately and the app doesn't meet expectations. Google Play allows refunds within 48 hours of purchase for most subscriptions. After these windows close, both platforms become much less generous. Stopee recommends acting fast if you're unhappy.

Warning: Promova does not process refunds for app store purchases. Asking Promova for a refund on an Apple or Google purchase will delay your refund unnecessarily. Go straight to the app platform's support team.

How to request a refund from promova

Contact Promova support via email (the address is in your account settings or confirmation email). Include the following information: your account email, the subscription period you want refunded, your payment method (last four digits of card or PayPal email), and your reason for requesting a refund. Keep your message clear and factual. Promova is based in Cyprus and communicates in English, so you can expect replies in English. Response times typically range from 24 to 72 hours.

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Promova pricing and plans in new zealand

Before you decide whether Promova is worth keeping, review the full pricing structure. These are the current plans available on the Promova app stores and website, listed in New Zealand dollars.

Current promova subscription plans

Prices vary slightly depending on whether you subscribe via the app store or website, and discounts change seasonally. Pro tip: Annual plans offer the best value if you're committed to learning. Weekly plans are ideal for testing. Stopee recommends starting with weekly, then moving to annual once you're confident you'll use the app.

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Common mistakes when cancelling promova

Cancellation sounds simple, but many users stumble on the details and end up getting charged again. Learning from others' mistakes saves you money and frustration.

Deleting the app instead of cancelling

The biggest mistake: deleting Promova from your phone without cancelling the subscription. Deleting the app does nothing to stop charges. Your subscription continues renewing behind the scenes, and you're billed every week or month until you manually cancel. Always cancel first, then delete the app if you wish.

Forgetting to cancel before the renewal date

If you cancel on the last day of your billing period, you've usually already been charged for the next period. Check your renewal date in your subscription settings before cancelling. Ideally, cancel at least 3 days before renewal to avoid accidental double-charging. Stopee advises setting a phone reminder one week before your renewal date as a safety net.

Cancelling on the wrong platform

If you subscribed via Google Play but try to cancel through the Promova website, the cancellation won't work. Your subscription still exists on Google Play and keeps renewing. Always cancel on the platform where you subscribed: app store cancellations go through the app store, website cancellations go through Promova's website. Check your original purchase confirmation email to confirm which platform you used.

Not keeping cancellation confirmation proof

After you cancel, take a screenshot of the confirmation screen. Promova sometimes "loses" records of cancellations, and having proof protects you if you're charged again. Stopee recommends saving the screenshot and the date, plus any confirmation emails you receive.

Waiting too long to request a refund

The 14-day refund window for website purchases closes fast. If you change your mind about Promova, request your refund immediately-do not wait. Once 14 days have passed, getting your money back becomes much harder, even if the service is faulty.

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Cancellation checklist for promova

Use this checklist to ensure you complete your cancellation correctly and protect yourself from future charges.

• Confirm which platform you subscribed on (app store or website).
• Note your current renewal date (check your subscription settings).
• Log in to the correct account (app store or Promova website).
• Navigate to subscriptions or billing settings.
• Find Promova in your active subscriptions list.
• Click the cancel or manage button.
• Confirm cancellation when prompted.
• Take a screenshot of the cancellation confirmation screen.
• Check your email for a cancellation confirmation message from the platform or Promova.
• Mark your renewal date on a calendar so you remember when access ends.
• Verify no charges appear on your bank statement 10 days after cancellation.
• If you want a refund, email support within 14 days (for website purchases) with proof of purchase.
• Keep all cancellation proof and correspondence for at least 90 days.

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Key comparison: should you cancel promova

This table helps you decide whether cancelling makes sense for your situation or whether you should keep your subscription active.

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How to contact promova if cancellation fails

If you cancel but keep getting charged, or if you can't find the cancel button, you need to escalate to Promova support directly. Stopee recommends email as your first contact method-it creates a timestamped record.

Contacting promova support

You'll find Promova's support email address in your account settings, confirmation emails, or the app store listing. Common support email addresses include support, help, or billing - check your original purchase confirmation first. Write a clear, factual email stating your issue: "I attempted to cancel my subscription on [date] but was charged again on [date]. Please confirm the cancellation status and reverse the charge." Include your account email, subscription start date, and payment method (last four digits).

Response times are typically 24 to 72 hours. If Promova doesn't respond or refuses to refund after you've followed the cancellation steps, you can escalate to the Commerce Commission or contact your bank's fraud/dispute department. Stopee has helped thousands of consumers cancel problematic subscriptions - don't hesitate to escalate if Promova refuses to cooperate.

Escalation: commerce commission new zealand

If Promova ignores you or breaches consumer law (for example, refusing a refund within 14 days of a website purchase), lodge a complaint with the Commerce Commission. You can file online at comcom.govt.nz. Include copies of all emails, screenshots, and proof of payment. The Commission takes illegal billing practices seriously and can force refunds.

Bank chargebacks and dispute claims

If you were charged after cancellation and Promova won't refund, contact your bank or credit card company and request a chargeback or dispute claim. Provide your bank with your cancellation confirmation screenshots and all correspondence with Promova. Most banks will reverse unauthorised charges within 10 business days if you submit proof. Stopee advises using this method as a last resort, but it's an effective way to recover money if Promova ignores legitimate refund requests.

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Final steps and your next move

Cancelling Promova takes minutes once you follow the correct steps for your platform. You've learned how to cancel on iOS, Android, and the website; what your refund rights are under New Zealand law; and how to escalate if Promova refuses to cooperate. The most important actions are: confirm which platform you subscribed on, navigate to your subscription settings, and click cancel before your next renewal date.

If you're within 14 days of purchase on the website, request a refund simultaneously with your cancellation. Keep screenshots of all confirmations. Check your bank statement 10 days later to verify no further charges occur. And if you encounter any resistance from Promova, contact the Commerce Commission - New Zealand consumer law is on your side.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds. Whether you're moving to another language app, pausing your learning journey, or simply tightening your budget, we're here to empower you with clear, practical guidance every step of the way. Visit stopee.com for more cancellation guides and consumer protection resources.