Manage Tastecard
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Cancel Tastecard: The Right Way
How to cancel tastecard in canada and protect your refund rights
What is tastecard and why you might need to cancel
Tastecard is a restaurant discount membership service that gives you fixed-percentage or fixed-value savings at participating dining establishments. The service operates primarily from the UK, but it reaches Canadian subscribers through direct sign-ups and bundled promotions-like trial offers included with MyProtein Canada purchases.
Your membership renews automatically each billing cycle unless you cancel. If you've signed up for a trial, purchased a subscription you no longer use, or simply want to explore other options, you need to know your cancellation rights in Canada and how to execute the process cleanly. At Stopee, we help thousands of Canadians cancel unwanted subscriptions every month, and Tastecard cancellations are straightforward-when you know the exact steps.
When cancellation makes sense
You may want to cancel Tastecard if you rarely visit participating restaurants, the discount value doesn't justify the subscription cost in your area, or you've completed a promotional trial period. Many Canadian subscribers find that after the initial excitement, they use the service far less than expected.
Pro tip: Before you cancel, check your Tastecard account dashboard to see how many times you've actually redeemed discounts in the past 90 days. If the number is zero or one, cancellation almost always saves you money.
Tastecard pricing in canada
Tastecard's pricing structure varies depending on how you subscribed. Here's what Canadian subscribers typically encounter:
| Plan type | Price | Billing period | Renewal details |
|---|---|---|---|
| MyProtein Canada bundle (most common) | CA$9.70 | 90-day trial | Converts to £29.99 GBP after trial ends (automatic renewal) |
| Direct subscription (if purchased separately) | Varies (shown in GBP on site) | Annual or monthly | Renews automatically unless cancelled before expiry |
| Free trial via website | Free | Limited period (varies) | Converts to paid plan if not cancelled before expiry |
If you subscribed through MyProtein Canada and now face a renewal charge in British pounds sterling, that conversion happens because Tastecard is a UK-based company. Stopee recommends checking your most recent email from Tastecard to confirm your exact renewal date and amount.
Your consumer protection rights in canada
Unlike the UK's 14-day cooling-off period for digital subscriptions, Canada has no uniform federal cooling-off rule that applies nationwide to all online subscription renewals. However, your rights depend on which province you live in and how the subscription was sold to you.
Provincial consumer protection laws
Most Canadian provinces have consumer protection legislation that requires online merchants to clearly disclose cancellation methods before you complete purchase. If Tastecard failed to disclose a clear cancellation path at the point of sale, you may have grounds to challenge a charge, even outside any cooling-off window.
Additionally, if you purchased Tastecard as part of a bundled MyProtein Canada promotion and the terms were unclear or misrepresented, you have stronger leverage. Contact your provincial consumer protection authority if Tastecard refuses to honour a cancellation request or denies a refund you believe you deserve.
Cooling-off rights if you qualify
Tastecard's own terms reference a 14-day cooling-off period under "Consumer Cancellation Regulations" applicable to your initial purchase. If that policy applies to you, you can request a refund of your subscription fee within 14 days of purchase-though Tastecard may deduct charges for services already used. This right typically does not apply to automatic renewals after the first term.
Important: Keep all confirmation emails and promotional materials you received when you signed up. These documents prove what you were told at the time of purchase and strengthen your case if you need to escalate a refund dispute to your provincial consumer protection office.
How to cancel tastecard: step-by-step instructions
You have three cancellation methods, and the right choice depends on your situation and how urgently you need proof of cancellation.
Method 1: cancel online (recommended for most subscribers)
Cancelling via the Tastecard website is the fastest and most convenient method for most Canadian subscribers. You will see immediate confirmation, and you'll receive an email receipt within minutes.
- Sign in to your Tastecard account at the Tastecard website using your email and password
- Click the account icon in the top right corner of the page
- Scroll to the bottom of your account page and look for the cancellation or membership settings section
- You may see a link that says "Cancel membership," "Manage subscription," or similar
- Click the cancellation link and enter your membership details when prompted
- Tastecard may ask you to confirm your reason for cancellation-this is optional, but providing feedback can help the company improve
- Follow the on-screen prompts and confirm your cancellation request
- You should see a confirmation message on the page immediately
- Check your email (including spam and promotions folders) for a cancellation confirmation email within 5 minutes
- Save this email as proof of your cancellation request
What happens next: When you cancel online, Tastecard stops your next subscription renewal. Your current membership remains active until your existing billing period expires, so you retain access until that date. You will not be charged again.
Warning: If you cancel on the exact day your subscription renews, the web cancellation may process too slowly to prevent that day's charge. If you notice a renewal charge came through after you cancelled online, contact Tastecard customer service immediately with your cancellation confirmation email.
Method 2: cancel a free trial immediately
If you're still within a free trial period and want to cancel before being charged, the web cancellation method removes your access instantly.
- Sign in to your Tastecard account and navigate to your account settings
- Select the cancellation option and confirm
- Your trial access ends immediately, and you will not be converted to a paid plan
Pro tip: Set a phone reminder for 2 days before your free trial ends, so you don't accidentally miss the cancellation window and get charged. Stopee recommends this approach for any free subscription trial.
Method 3: cancel by registered mail (if you need written proof)
If the web cancellation fails, you lose access to your account, or you need formal proof of delivery, you can cancel Tastecard by sending a signed cancellation request via registered post.
- Write a clear cancellation letter that includes:
- Your full name and the email address on your Tastecard account
- Your Tastecard membership number (found in your account or confirmation emails)
- The phrase "I request immediate cancellation of my Tastecard membership"
- Today's date and your signature
- Send the letter via Canada Post registered mail (with proof of delivery) to Tastecard's UK administrative address
- Keep the Canada Post tracking number and delivery receipt as your proof
- Allow 5-7 business days for the letter to reach the UK and Tastecard to process it
Important: Do not rely solely on standard postage. Registered mail provides official proof that Tastecard received your cancellation request on a specific date-invaluable if you later need to dispute a charge with your bank or credit card company.
What to expect after you cancel
Cancelling a subscription can feel uncertain, especially when money is involved. Here's exactly what should happen next.
Timeline and access after cancellation
When you cancel a paid Tastecard subscription online, your membership benefits continue until the end of the billing period you've already paid for. You can still use your discount benefits during that remaining time. Your next renewal charge is blocked, and you will not be billed again after the current period expires.
If you're currently in a free trial and cancel online, access ends immediately. You lose the ability to view restaurant offers or redeem discounts as soon as the cancellation is confirmed.
Confirming your cancellation is complete
After you cancel, follow these steps to confirm everything is finalized:
- Log back into your Tastecard account 24 hours after cancellation to verify the membership status has changed to "cancelled" or "inactive"
- Check that no new charges appear in your bank or credit card statement within 3-5 days
- If you cancelled by mail, expect confirmation from Tastecard within 10 business days
- Keep your cancellation confirmation email and any Canada Post receipt for at least 6 months
At Stopee, we've helped thousands of Canadians verify cancellations after the fact. If you see a charge after you've cancelled, don't panic-you have clear evidence of your cancellation request, and we'll walk you through the dispute process.
Refund rights and what you cannot recover
Understanding what Tastecard will and will not refund prevents frustration and guides your next steps if a dispute arises.
When you can request a refund
You qualify for a refund in these situations:
- You are within 14 days of your initial purchase and have not yet used the service (cooling-off refund)
- You were charged after you successfully cancelled and submitted proof of cancellation
- You were charged in error-for example, double-billed for the same period
- Tastecard's cancellation process was not clearly disclosed at the time you bought the subscription
To request a refund, email Tastecard customer service with your cancellation confirmation, your bank statement showing the charge, and a brief explanation. Tastecard typically responds within 5-10 business days.
What tastecard will not refund
Tastecard's terms clearly state that no refunds or credits apply if you cancel within a current paid term. In other words, if you subscribed for a full year and cancel after 3 months, Tastecard will not refund the remaining 9 months. Cancellation stops future charges but does not reverse money already paid for the current period.
Exception: If you meet the 14-day cooling-off criteria above, Tastecard may deduct charges for services already used, then refund the remainder. Always ask-the worst they can say is no.
Disputing a charge through your bank
If Tastecard refuses a refund you believe you deserve, you have the right to dispute the charge with your bank or credit card company. Provide your cancellation confirmation email and explain why you believe the charge was unauthorized or misleading. Banks in Canada typically resolve such disputes within 30-60 days.
Pro tip: Stopee recommends disputing only after you've given Tastecard 10 business days to respond. A good-faith attempt to resolve the issue directly strengthens your position if the dispute escalates.
Common mistakes to avoid when cancelling
Cancelling a subscription can feel stressful, and small oversights can leave you vulnerable to surprise charges. Here are the traps that catch Canadian subscribers most often.
Mistake 1: cancelling on renewal day
If you cancel on the same day your subscription renews, the web cancellation may not process fast enough to block the charge. Tastecard's system processes renewals automatically each morning, and your cancellation request may arrive after the charge has already gone through.
Solution: Always cancel at least 2-3 days before your renewal date. Check your confirmation email from when you signed up to see the exact day of the month your subscription renews, then set a phone reminder for 3 days earlier.
Mistake 2: not keeping your cancellation confirmation
Some subscribers cancel online, see the confirmation message, and assume they're done. Then they lose the confirmation email or forget the details when a charge appears later.
Solution: Screenshot or save the cancellation confirmation page and email to a safe folder immediately. Label it clearly: "Tastecard Cancellation - [Date]." You may need this proof to dispute a charge.
Mistake 3: assuming account deactivation means cancellation
Deleting your Tastecard profile or closing access to the app does not cancel your subscription. Tastecard is a subscription service, not an app-based membership. Deactivating the app leaves your subscription active and billing.
Solution: Always use the official cancellation process described above, not account settings or app deletion. Stopee emphasizes this distinction because it's one of the most common reasons subscribers accidentally continue paying.
Mistake 4: forgetting about bundled subscriptions
If you subscribed to Tastecard as part of a MyProtein Canada promotion, cancelling one service does not automatically cancel the other. You must cancel Tastecard separately within your Tastecard account.
Solution: Log into your MyProtein Canada account and your Tastecard account separately to verify both services have been cancelled or set to non-renewal. Check both statements for charges after cancellation.
Verification checklist before you consider it done
Use this checklist to confirm your cancellation is truly complete and you won't face unexpected charges.
| Task | Deadline | Status |
|---|---|---|
| Save cancellation confirmation email | Within 24 hours of cancelling | ☐ Done |
| Log back into Tastecard to confirm status shows "cancelled" | 24-48 hours after cancelling | ☐ Done |
| Check bank statement for no new charges | 5 days after cancellation | ☐ Done |
| Verify MyProtein Canada is also cancelled (if applicable) | 5 days after cancelling Tastecard | ☐ Done |
| Keep all proof for 6 months | Ongoing | ☐ Done |
When to escalate: consumer protection contacts
If Tastecard refuses to cancel your subscription, denies a refund you believe you deserve, or continues charging you after cancellation, you have legal recourse in Canada.
Your first escalation step
Contact Tastecard's customer service team directly and clearly state your issue in writing. Explain that you have cancelled your subscription (include proof), that you believe you qualify for a refund, or that charges continue without authorization. Give Tastecard 10 business days to respond.
If Tastecard does not respond or refuses to help, move to your provincial consumer protection authority. Each province has an office dedicated to resolving disputes between consumers and merchants.
Provincial consumer protection authorities in canada
Contact the consumer protection office in your province:
- Ontario: ServiceOntario Consumer Protection Act line (1-800-889-9768)
- British Columbia: Consumer Protection BC (1-888-564-9963)
- Alberta: Alberta Consumer Advocacy Office (1-877-427-4088)
- Quebec: Office of the Protecteur du consommateur (1-888-672-2556)
- Other provinces: Contact your provincial Ministry of Consumer Affairs
Warning: Do not accept a "final refusal" from Tastecard without pursuing this step. Many complaints that seem impossible to resolve succeed when escalated to the provincial level because merchants must respond to formal regulatory inquiries.
Disputing through your bank or credit card
If Tastecard continues charging you after you've cancelled and the company ignores refund requests, contact your bank's dispute resolution department. You have the right to challenge unauthorized charges, even if Tastecard claims the charge was valid.
Provide your bank with your cancellation confirmation email, your statement showing the disputed charges, and a written summary of the issue. The bank will initiate an investigation and typically issue a temporary credit within 10 business days while they investigate.
Key takeaways and your next move
Cancelling Tastecard in Canada is straightforward when you follow the right process. The web cancellation method works for most subscribers and takes just 5 minutes. If you're within 14 days of purchase, you may qualify for a refund. Always keep your cancellation confirmation email and verify within 5 days that no new charges appear on your statement.
If Tastecard refuses to cancel your subscription, continues charging you, or denies a refund you believe you deserve, escalate to your provincial consumer protection authority-don't accept a refusal from the company alone. Your rights are backed by Canadian consumer law, even though Tastecard is a UK-based service.
Ready to cancel? Log into your Tastecard account now and complete the cancellation process using the steps above. Stopee has helped thousands of Canadian consumers cancel unwanted subscriptions cleanly and recover disputed charges. If you run into trouble or need guidance on disputing a charge, visit Stopee (stopee.com) for additional resources and escalation support. Cancelling your Tastecard subscription is your right-exercise it today and put that money back in your pocket.