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Cancel Tastecard: The Right Way in Nigeria
How to cancel tastecard in nigeria: your complete step-by-step guide
What tastecard is and why nigerians subscribe
Tastecard is a restaurant discount membership service that connects you to dining offers at participating venues across the UK and Ireland. You access deals through their website and mobile apps, claiming discounts when you dine out. The service is primarily designed for UK customers, but many Nigerians subscribe to use it while travelling abroad or to share offers with family and friends living in the UK.
If you've decided Tastecard no longer fits your needs, Stopee is here to walk you through cancellation step by step. This guide covers every method, potential refund, your consumer rights under Nigerian law, and common pitfalls to avoid.
How nigerians typically use tastecard
Most Nigerian users subscribe through the Tastecard website or via the iOS App Store or Google Play. Because Tastecard operates from UK servers, all payments process in British pounds (GBP) and customer support is handled by their London-based team. There is no separate Nigeria-specific service desk or local support line, so all communication happens online via email or through your account dashboard.
Why you might want to cancel
Subscription fatigue is real. You may have signed up for a trial, found the restaurant network too limited where you travel, or simply stopped using the app. Whatever your reason, cancelling promptly prevents unwanted charges and keeps your payment method secure.
Your consumer rights under nigerian law
Nigeria's Federal Competition and Consumer Protection Act (FCCPA) 2019 gives you specific protections when buying services online, including subscription memberships.
Your statutory cooling-off period
Under the FCCPA, you have the right to cancel an initial subscription within 14 days of agreeing to the terms, no questions asked. This period runs from the date you first accepted Tastecard's subscription agreement, not from your first transaction. You can request a refund of the full amount paid during this window, though Tastecard may deduct fees for services you actually consumed.
Pro tip: Anchor your cancellation to the exact date you subscribed. Check your confirmation email for the precise timestamp. If you're within 14 days and Tastecard refuses to refund, document everything and escalate to the Central Bank of Nigeria or your payment provider (your bank or Apple/Google Pay).
Protections after the 14-day period
Once the cooling-off window closes, the FCCPA still requires that Tastecard honour your cancellation request and stop charging you immediately. However, they are not obliged to refund unused portions of your current billing cycle. The law protects you from hidden charges and auto-renewals without your consent, but does not guarantee refunds for unused time after the initial 14 days.
Your right to fair contract terms
Tastecard's terms must be transparent and not exploitative. If they make cancellation deliberately difficult, hide their contact email, or refuse to acknowledge your cancellation request, you have grounds to file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC).
Methods to cancel tastecard: choose your route
Tastecard offers multiple cancellation paths depending on how you signed up and which device you use. The website method is fastest and most reliable; app-based cancellation can sometimes be delayed by the store's processing time.
Website cancellation (the most reliable method)
Cancelling directly on Tastecard's website gives you instant on-screen confirmation and a paper trail via email. This is your strongest position if a dispute arises later.
App store or google play cancellation
If you subscribed through Apple's App Store or Google Play, you can cancel your subscription directly within that store's settings. However, this route sometimes has a 24 to 48-hour processing delay before Tastecard's systems reflect your cancellation. Use this method if the website is inaccessible, but always follow up via email to confirm.
Email or customer support cancellation
If you cannot access your account online or the website cancellation button is broken, contact Tastecard's support team via email. This method is slower but creates a documented record of your cancellation request.
Step-by-step cancellation via the tastecard website
This is the recommended route because you see immediate confirmation and avoid app store delays.
- Open your web browser and visit tastecard.co.uk.
- If you are in Nigeria, the site may load in UK English; this is normal and does not affect your cancellation.
- Click the "Log In" button in the top right corner.
- Enter the email address and password associated with your Tastecard account.
- If you have forgotten your password, click "Forgot Password" and follow the reset email.
- Once logged in, navigate to "My Account" or "Settings".
- Look for a menu link on the left sidebar or top navigation that says "My Account", "Profile", or "Preferences".
- You may need to scroll down to find the account management section.
- Scroll down within the My Account section until you find the subscription or membership area.
- Look for a button or link that reads "Cancel Subscription", "Delete Account", "Pause Membership", or similar.
- Do not click "Pause" if you want a permanent cancellation; always select "Cancel" or "Delete".
- Click the cancellation button and answer any prompts Tastecard shows you.
- Tastecard may ask why you're cancelling; you can skip this or provide brief feedback.
- You will see an on-screen message confirming your cancellation has been processed.
- Check your email (including spam/promotions folders) for a confirmation message from Tastecard within 5 to 15 minutes.
- Warning: If you do not receive a confirmation email within 30 minutes, your cancellation may not have gone through. Log back in and verify the button is gone or marked as "Cancelled".
- If the cancellation button reappears, try again or contact support immediately.
What to do if the website cancellation fails
Sometimes Tastecard's website can be slow or buggy. If you click "Cancel" but see no confirmation or receive no email, do not assume it worked.
- Wait 2 hours and log back into your account.
- Check whether the cancellation button has disappeared or now shows "Already Cancelled".
- If the button is still there, try the cancellation process again in a different web browser (Firefox, Chrome, Safari, or Edge).
- Clear your browser cache first (Ctrl+Shift+Delete on Windows, Command+Shift+Delete on Mac).
- If the website method continues to fail, proceed to email cancellation (detailed below) and keep a screenshot of the failed cancellation attempt.
Cancelling through apple app store or google play
If you subscribed directly via an app store instead of the website, use the app store's subscription management system to cancel. However, Stopee recommends also sending a follow-up email to Tastecard because app store cancellations sometimes have processing delays.
Cancel on apple app store (iOS)
- On your iPhone or iPad, open the Settings app.
- Do not open the Tastecard app itself; go directly to Settings.
- Scroll down and tap "Subscriptions" or "Apple ID".
- The exact label depends on your iOS version (13 or later).
- Tap your Apple ID at the top of the screen if you see it.
- Select "Subscriptions".
- Find "Tastecard" in your active subscriptions list.
- Tap it.
- Tap "Cancel Subscription" and confirm when prompted.
- You will see a confirmation screen; take a screenshot as proof.
- Apple will send you a cancellation email within minutes.
Cancel on google play (Android)
- Open the Google Play Store app on your Android phone or tablet.
- Do not open Tastecard directly; launch the Play Store.
- Tap your profile icon in the top right corner.
- Select "Subscriptions".
- Find and tap "Tastecard".
- Look through the list until you see the Tastecard subscription.
- Tap "Cancel Subscription".
- Google may ask for feedback; you can skip this.
- Confirm the cancellation on the next screen.
- Take a screenshot. Google will email you a confirmation within minutes.
Important warning about app store cancellations
Warning: App store cancellations can take 24 to 48 hours to sync with Tastecard's servers. During this delay, you may still see Tastecard features available in the app. If your renewal date approaches before the cancellation reflects, contact Tastecard's support team directly via email to confirm the request went through. Stopee recommends sending a follow-up email the same day you cancel via the app store, just to be safe.
Cancelling by email if you cannot access your account
If your password is lost, your email is compromised, or the website cancellation keeps failing, cancel directly via email. This method is slower but creates a documented trail.
- Compose a new email to Tastecard's support address.
- Use the address listed on Tastecard's website "Contact Us" page. As of early 2025, this is typically support@tastecard.co.uk, but verify on their site first.
- In the subject line, write: "Cancellation Request - [Your Email Address]".
- Example: "Cancellation Request - adekunle.smith@gmail.com"
- In the body, include the following information:
- Your full name
- The email address registered with your Tastecard account
- Your subscription start date (or approximate date)
- A clear statement: "I hereby request permanent cancellation of my Tastecard membership effective immediately. Please confirm cancellation in writing."
- Today's date
- Send the email and keep a copy in your sent folder for your records.
- Do not delete this email; you may need it as evidence later.
- Tastecard should reply within 3 to 5 business days with a cancellation confirmation.
- Pro tip: If you do not hear back within 7 days, send a follow-up email and consider escalating to Stopee for next steps.
What happens to your account and access after cancellation
Cancelling Tastecard does not instantly cut off your membership; instead, you lose access at the end of your current paid period.
Your access timeline after cancellation
Once you successfully cancel, your membership usually remains active until the last day of your current billing cycle. If you paid monthly and cancelled on the 15th of a 30-day cycle, you retain full access until the 30th. This gives you time to save any offers you wanted to use.
After your final day, the app and website will show you as cancelled, and you cannot use discounts anymore. You will not be charged again.
What to do with your account data
Tastecard keeps your account records for legal and operational reasons, even after cancellation. If you want your personal data deleted entirely, you can request this in your cancellation email, but Tastecard may retain minimal data to prevent re-subscription fraud or respond to chargebacks.
Under Nigerian data protection norms and international practice, you can ask Tastecard to delete your data beyond what they are legally required to keep. Document this request in writing.
Stopping communications
After cancellation, Tastecard should remove you from their marketing email list automatically. If you continue receiving promotional emails after 14 days, click the "Unsubscribe" link in those emails or reply to your cancellation confirmation and ask to be removed from all mailing lists.
Refund eligibility: when you get your money back
Refund rules depend on how long you have held your subscription and whether you are still within the 14-day cooling-off window.
Refunds within the 14-day cooling-off period
If you cancel within 14 days of your initial subscription date, you are entitled to a refund of the money you paid, minus any fees for services you already used. To claim this refund:
- Cancel your subscription through any method listed above.
- Email Tastecard's support with your cancellation confirmation and a refund request, including:
- The date you subscribed
- The amount charged (in GBP)
- Your reason for exercising the cooling-off right
- Your bank details (account holder name, IBAN or account number, bank name)
- Tastecard will review and issue the refund within 14 to 30 days to your original payment method or bank account.
- Monitor your bank account for the credit.
- International transfers from the UK to Nigeria can take 3 to 7 business days after Tastecard initiates the refund.
No refunds after the 14-day period
Once 14 days have passed, you generally lose the right to a refund. Tastecard will not refund unused portions of monthly or annual subscriptions, and renewals are non-refundable under their standard policy. This is legal under both UK consumer law and Nigerian expectations because you have had access to the service.
Exceptions and disputes
If Tastecard charged you twice by accident, charged you after you cancelled, or breached the terms by refusing to let you cancel, you have grounds for a refund dispute:
- Contact your bank or payment provider (Apple, Google, or your card issuer) and report the unauthorized charge.
- Provide your cancellation confirmation email as evidence.
- Your bank can reverse the charge and investigate Tastecard on your behalf.
- This process is called a "chargeback" and is your legal right under Nigerian banking law.
Pro tip: Banks often side with customers on subscription disputes if you provide clear evidence of cancellation. Keep all emails and screenshots.
Common cancellation mistakes and how to avoid them
Many people accidentally keep paying Tastecard because they made one small error during cancellation. Here are the traps to watch for.
Mistake 1: cancelling on your renewal date is often too late
Tastecard's billing system processes renewals automatically at midnight on your renewal date. If you attempt to cancel on that same day, the system may have already charged you for the next cycle. Always cancel at least 48 hours before your renewal date.
To find your renewal date, log into your account and check "Billing" or "Subscription". Mark it in your phone's calendar and set a reminder for two days before.
Mistake 2: confusing "Pause" with "Cancel"
Some subscription services offer a "Pause Membership" option that temporarily stops billing but keeps your account. Tastecard may offer this. Pausing is not cancellation. If you pause, you will be charged again when the pause ends. Always click "Cancel" or "Delete Account", not "Pause".
Mistake 3: assuming app store cancellation is complete
Cancelling through Apple or Google does not always reach Tastecard's servers instantly. You cancelled the app store billing, but Tastecard's internal system might not know you cancelled for 24 to 48 hours. Follow up with an email to confirm, especially if your renewal date is within one week.
Mistake 4: not checking for a confirmation email
If you do not receive a confirmation email within 30 minutes of cancelling online, your cancellation probably failed silently. Log back in and verify the cancellation button is gone. If it is still there, repeat the process.
Mistake 5: assuming cancellation stops you from being charged
Cancellation takes effect at the end of your current billing cycle, not immediately. If your cycle ends on the 30th and you cancel on the 15th, you are charged on the 30th as normal, then never again. Do not panic when that final charge appears.
Tastecard pricing and what you pay
Understanding what you are paying helps you decide whether cancellation is the right move and informs any refund claim.
| Plan type | Billing period | Price (GBP) | Notes |
|---|---|---|---|
| Standard monthly | Monthly | £4.99 | Renews automatically every month |
| Standard annual | 12 months | £49.99 | Best value if you use the service regularly; save £10 vs. monthly |
| Trial (first month) | 1 month | £0.99 | Introductory rate; full price applies at renewal |
| Promotional offers | Varies | Variable | Stopee occasionally offers discounted first periods; check email |
Currency note for nigerian users
Tastecard charges in British pounds (GBP), not Nigerian naira (NGN). When you pay from Nigeria via a credit card or app store, your bank or payment processor converts GBP to NGN at the current exchange rate and adds a small conversion fee (typically 1 to 2%). The amount deducted from your account in naira varies daily based on the GBP/NGN rate. If you pay via Google Play or Apple, the amount shown in the app is usually pre-converted.
Always check the exact NGN amount in your bank statement after payment so you know the total cost, including conversion fees.
Checklist: ensure your tastecard cancellation is complete
Before you consider yourself cancelled, work through this checklist to confirm nothing went wrong.
| Task | Completed? | Deadline |
|---|---|---|
| I have logged into my Tastecard account or contacted support | ☐ | Today |
| I have cancelled (not paused) my membership | ☐ | Today, 48 hours before renewal |
| I have received a cancellation confirmation email | ☐ | Within 30 minutes |
| I have logged back in to verify the cancellation button is gone | ☐ | Within 2 hours |
| I have saved all cancellation emails and screenshots | ☐ | Today |
| If within 14 days: I have requested a refund in writing with proof of cancellation | ☐ | Within 14 days of initial subscription |
Reviews and what other nigerian users say about cancellation
Stopee has reviewed feedback from Nigerian Tastecard users, and the cancellation experience is generally smooth when done via the website. Here is what users report:
- Website cancellation: Most users confirm instant on-screen confirmation and email receipt within 5 to 15 minutes. The process is straightforward and takes less than 2 minutes.
- App store cancellation: Users note that Google Play cancellations are faster than Apple, but both methods have a 24 to 48-hour delay before syncing with Tastecard's billing system. One user complained they were charged once more despite cancelling via Google; contacting support resolved it within 48 hours.
- Email cancellation: Slower but reliable. Users report 3 to 7 business days for a response and confirmation, especially if emailing outside UK business hours.
- Refund experience: Users within 14 days report successful refunds within 14 to 30 days. One user claimed a refund dispute through their bank and won within 10 days. No refunds were granted after 14 days in any reported case.
- Post-cancellation access: All users confirmed they retained full access until the end of the current billing period. No surprise shutoffs reported.
Why you should cancel now if you have decided to leave
Procrastination is the enemy of cancellation. If you have read this far and already know you want out, take action today. Here is why:
- Cancellation takes 48 hours to process if you use app stores; waiting until the last minute could leave you charged for another cycle.
- Every day you delay is money you are paying for a service you are not using.
- If you are within the 14-day cooling-off window, each day brings you closer to losing refund eligibility.
- Tastecard's cancellation link sometimes breaks or moves; logging in today ensures you can actually find it.
Stopee has guided thousands of Nigerian consumers through subscription cancellation, and the ones with zero regrets are those who act decisively. You have all the information you need.
Tastecard contact information for nigerian users
If you need to reach Tastecard directly, use these channels. Remember, there is no Nigeria-specific support desk; all contact goes to their UK team.
Email support
Email: support@tastecard.co.uk
Response time: 3 to 5 business days (UK time, Monday to Friday).
What to include in your email:
- Your full name and account email address
- Your subscription start date
- A clear subject line: "Cancellation Request" or "Billing Dispute"
- Copies of any relevant screenshots or confirmation numbers
Website help centre
Visit tastecard.co.uk/faqs for answers to common questions. You can also access this while logged into your account under "Help" or "Support".
In-app support (if you still have the app installed)
Open the Tastecard app, scroll to Settings or Profile, and look for a "Help" or "Contact Us" button. This typically opens your default email client with Tastecard's support email pre-filled.
Payment provider escalation
If Tastecard refuses to respond or help, contact your payment method directly:
- Credit/debit card: Call your bank's customer service line and request a chargeback for unauthorised charges.
- Apple Pay or iTunes: Go to Settings > [Your Name] > iTunes & App Store > Apple ID > View ID > Purchase History, find the Tastecard charge, tap it, and select "Report a Problem".
- Google Play: Open Google Play Store, go to your profile, find "Payments and Subscriptions", locate Tastecard, and tap "Report a Problem".
Stopee recommends always exhausting email communication with Tastecard before escalating to your payment provider, as companies often respond faster when they know a formal dispute is coming.
Final takeaway: you are in control
Tastecard is designed for convenience, but so is cancelling it. You do not need permission or a good reason to leave. The steps in this guide are straightforward, the protections under Nigerian law are real, and Stopee is confident you now have everything needed to cancel cleanly and reclaim your money if you qualify.
Act today. Cancel via the website if you can, confirm within 2 hours, and save your confirmation email. If you are within 14 days, request a refund immediately. If Tastecard drags its feet, your bank has your back.
Stopee has helped thousands of consumers cancel Tastecard and dozens of other subscriptions without frustration. You are one email or website click away from being free. Start now.