Manage Pogo

How to cancel pogo and protect your travel planning budget

What is pogo and why you might want to cancel

Pogo is a travel and planning application owned by Electronic Arts (EA) that combines a free tier with optional premium subscriptions. The service offers two main paid tiers: Pogo Plus, an in-app travel planner with artificial intelligence-powered itinerary features, and Club Pogo, a web-based membership that unlocks monthly bonus Gems and exclusive benefits.

If you subscribe to Pogo through the iOS App Store, your charges flow through Apple. If you maintain a Club Pogo web membership, billing comes directly from Pogo/EA and may display prices in Canadian dollars or convert from USD to CAD. Understanding which billing channel you use is the first step toward cancelling successfully.

You might decide to cancel Pogo for several reasons: the subscription no longer fits your travel habits, you prefer free alternatives, unexpected charges appeared on your card, or the promised AI features did not deliver value. Whatever your reason, Stopee is here to walk you through the exact cancellation process, what happens to your account afterward, and how to recover your money if you qualify for a refund.

When to cancel pogo

The timing of your cancellation affects whether you lose immediate access or retain service until the next billing date. If you cancel before your current billing cycle ends, you typically keep full access to paid features until that period expires. After the final day of your paid period, access to Pogo Plus or Club Pogo perks vanishes and automatic renewal stops. This means you should cancel as soon as you decide the subscription no longer serves you, rather than waiting until the last moment.

Your consumer rights in canada

Canadian consumer protection law protects you when Pogo or its billing partners behave unfairly. Under the Consumer Protection Act in most provinces, you have the right to cancel within a reasonable timeframe, receive a refund if services were not delivered as promised, and dispute unauthorized charges. If Pogo charges you without permission, fails to honour cancellation requests, or misrepresents features, you can escalate your complaint to your provincial consumer protection authority.

Stopee recommends keeping all receipts, screenshots of your account settings, and emails from Pogo support. These documents become powerful leverage if the company refuses to refund or cancel your subscription. Should Pogo ignore your cancellation request or deny a valid refund claim, contact your province's consumer protection office-they investigate corporate misconduct and can compel refunds on your behalf.

Pogo pricing and plan options

Knowing your exact plan helps you find the correct cancellation method and estimate refund eligibility.

Annual plans often deliver better value per month, but they also require a larger upfront commitment. If you are unsure whether Pogo fits your travel style, the monthly plan ($6.99) lets you test the service with lower financial risk. Either way, Stopee encourages you to review your bank or credit card statement monthly to catch unexpected charges early.

How to cancel pogo step by step

Your cancellation method depends on where you purchased your subscription-either through Apple's App Store or directly on Pogo's web platform.

Cancelling pogo plus purchased on iOS (App store)

App Store subscriptions are managed by Apple, not directly by Pogo. This means you must cancel through your Apple ID, not through the Pogo app itself. Follow these steps exactly to stop future charges.

1. Open the Settings app on your iPhone or iPad.
   • Scroll down and tap your name at the top of the screen.
   • Select Subscriptions (you may need to tap Media & Purchases first).
2. Find Pogo or Pogo Plus in the list of active subscriptions.
   • Tap on it to view your subscription details.
   • Note the renewal date so you know when your last paid period ends.
3. Tap Cancel Subscription and confirm your choice.
   • Apple will ask you to confirm; select the reason for cancellation (optional but helpful for your record).
   • You will see a confirmation screen; take a screenshot as proof of cancellation.
4. Verify cancellation by returning to Subscriptions.
   • Pogo Plus should now show Expires on [date] instead of Renews on [date].
   • You retain full access until that expiration date; after that, the subscription ends automatically.

Pro tip: If you do not see Pogo in your Settings subscriptions, open the App Store app directly, tap your profile icon in the top right, select Subscriptions, and cancel from that list. Some accounts show subscriptions in one place or the other.

Warning: Deleting the Pogo app from your device does not cancel the subscription. Your Apple ID will continue to renew the subscription until you cancel it through the steps above. Many users make this mistake and wake up to unexpected charges weeks later.

Cancelling club pogo web membership

Club Pogo is billed directly by Pogo/EA through their web platform. Cancellation requires you to access your account online or contact support if the web controls are not available.

1. Visit the Club Pogo account page or Pogo help/account portal.
   • Sign in with the email address and password linked to your Club Pogo membership.
   • Look for Subscriptions, Membership, or Billing settings in your account dashboard.
2. Find your active Club Pogo membership in the list.
   • Select Cancel, Turn off renewal, or similar option (exact wording varies).
   • Pogo will confirm the cancellation and show your final access date.
   • Screenshot this confirmation for your records.
3. If you cannot locate the cancellation control online, contact Pogo/EA support immediately.
   • Request cancellation by email from the address linked to your account.
   • Include your account name, email, last four digits of your payment card, and the original purchase date.
   • Ask the support team to send you a written cancellation confirmation within 24-48 hours.

Pro tip: Web-based subscriptions sometimes hide the cancellation button deep in account settings. If you spend more than 5 minutes searching, skip to contacting support-it is faster and creates a paper trail if you later dispute the charge.

Cancelling by registered mail

If you prefer a formal, documented approach or if Pogo does not respond to online cancellation attempts, you can send a signed cancellation request by registered mail to EA's headquarters.

1. Gather your account information.
   • Write down your Pogo account name, email address, the last four digits of your payment card, and your original purchase date.
   • Take screenshots of your billing statement and any support conversations.
2. Compose a brief cancellation letter that includes:
   • "I hereby request cancellation of my Pogo subscription effective immediately."
   • Your account details (listed above).
   • A statement that you wish to receive written confirmation of cancellation.
   • Your signature and the date.
3. Send the letter via registered mail with proof of delivery (Canada Post Registered Mail or equivalent) to:
   • Electronic Arts Inc.
     209 Redwood Shores Parkway
     Redwood City, California 94065
     USA
   • Include "Attention: Subscription Cancellation" on the envelope.
4. Keep your Canada Post receipt and tracking number.
   • Save all correspondence and screenshots in a folder in case you need to dispute charges later.
   • Follow up by email to Pogo support with your tracking number to ensure faster processing.

Registered mail is slower than online cancellation but creates undeniable proof that you requested cancellation. This is invaluable if Pogo later claims they never received your request or if you need to escalate to a regulatory body. Stopee often recommends this method to clients who have experienced billing disputes in the past.

What happens after you cancel pogo

Cancellation is the start of a process, not the end of one. Understanding what comes next helps you avoid surprises and protect your account data.

Your access after cancellation

When you cancel, access to paid features (Pogo Plus AI itinerary tools or Club Pogo Gems) ends on your renewal date-not immediately. You retain full use of the subscription until that date passes. On the day after your final renewal date, Pogo removes access to premium features, and you revert to the free tier. Automatic renewal is disabled, so no charge appears on your next billing date.

Your account profile, saved itineraries, and Gems often remain on Pogo's servers even after cancellation. If you wish to erase this data entirely, you must submit a separate data deletion request. Contact Pogo support with your account email and request permanent deletion of your profile and associated travel data. Pro tip: Wait until after your cancellation is fully processed (at least one day after your final renewal date) before requesting data deletion, in case Pogo needs to verify your account status.

Do not delete the app before cancelling

Many users assume that uninstalling Pogo from their phone cancels the subscription. This is a critical mistake. Deleting the app removes only the software from your device; it does not touch the subscription tied to your Apple ID or Pogo account. Your subscription continues to renew silently in the background, and charges keep appearing on your bank statement. Always cancel through the methods described above before you delete the app. Stopee has heard from dozens of frustrated customers who deleted Pogo months ago only to discover phantom charges accumulating in their account.

Refunds and your right to your money back

Refund eligibility depends on how you purchased the subscription, how much time has passed, and the reason you want your money back.

Refunds for app store purchases

Apple manages all Pogo Plus subscriptions purchased on iOS. Apple's refund policy allows you to request a refund within 14 days of a charge. After 14 days, refunds are discretionary and depend on your reason. Common reasons Apple accepts include accidental purchase, unauthorized charge (fraud), duplicate billing, or a service that did not work as described.

1. Open the App Store app on your iPhone or iPad.
   • Tap your profile icon in the top right corner.
   • Select Purchase History.
2. Find the Pogo Plus charge you want to refund.
   • Tap the three dots next to the charge.
   • Select Report a Problem.
3. Choose the reason for your refund request.
   • Select I would like a refund and briefly explain why (e.g., "Accidental purchase," "Service not as described," "Unauthorized charge").
4. Submit your request.
   • Apple reviews your claim and typically responds within 24-48 hours by email.
   • If approved, the refund returns to your original payment method within 3-5 business days.

Warning: Do not submit multiple refund requests for the same charge. Apple's system flags repeat requests as abuse, which can temporarily disable your refund eligibility.

Refunds for club pogo web memberships

Club Pogo memberships are refunded at Pogo/EA's discretion or under provincial consumer protection law. You have a stronger case for a refund if you can prove:

• The charge was unauthorized or fraudulent.
• Pogo failed to deliver promised features (e.g., AI itinerary planner did not function at all).
• You cancelled within the statutory cooling-off period (14-30 days depending on your province).
• Pogo billed you after you requested cancellation.

To request a Club Pogo refund, contact Pogo/EA support via email with your account details and a clear explanation of why you deserve a refund. If Pogo refuses and your reason falls under provincial consumer protection law, escalate to your provincial consumer protection office or small claims court. Stopee recommends keeping meticulous records-receipts, cancellation confirmations, screenshots of failed features, and all support emails-because these documents are your proof if you dispute the charge with your bank or regulatory authority.

Chargeback as a last resort

If Pogo refuses to cancel or refund, you can dispute the charge directly with your bank or credit card company. This is called a chargeback. Contact your financial institution and file a dispute, explaining that you cancelled the subscription but charges continued, or that the service did not work as advertised. Your bank investigates and may reverse the charge while Pogo has a chance to respond. This process takes 30-90 days and may result in Pogo closing your account, but it is a powerful tool if customer service fails.

Common mistakes that prevent successful cancellation

Cancellation can feel stressful, especially when charges keep appearing on your statement despite your best efforts. You are not alone-thousands of Pogo users struggle with this exact frustration.

Mistaking app deletion for cancellation

This is the number-one error Stopee sees. Users delete the Pogo app from their phone, assume the subscription is gone, and then discover months later that Apple or Pogo has been billing them all along. The app and the subscription are separate systems. Deleting one has no effect on the other. Always cancel the subscription through your Apple ID settings or your Pogo account portal before you uninstall the app.

Cancelling on the wrong platform

If you purchased Pogo Plus through the App Store, cancelling in your Pogo account settings does nothing because Pogo does not control that subscription-Apple does. Conversely, if you signed up for Club Pogo on the web, cancelling through the Pogo app's settings (if such a button exists) may not cancel your web membership. Verify where you purchased before you attempt cancellation. Check your email receipts or your bank statement to see whether the charge came from "Apple" or "EA/Pogo."

Not taking screenshots

Online cancellation confirmations can disappear if you refresh your browser, log out, or if Pogo updates their system. Screenshots are your only hard evidence that you cancelled on a specific date. Stopee strongly advises you to photograph or screenshot every step: the cancellation button, the confirmation message, the expiration date shown in your account. Store these images in a secure cloud folder. If Pogo later charges you again and claims you never cancelled, your screenshots prove otherwise.

Ignoring final renewal charges

After you cancel, Pogo or Apple will process one final charge on your renewal date-this is normal and does not mean your cancellation failed. You retain access through that date; the charge covers that final period. Do not panic and contact support the moment you see it. However, if a charge appears after your stated expiration date, contact support immediately because that indicates a billing error.

Your cancellation checklist

Use this checklist to ensure you have completed every step and protected yourself.

When to keep pogo instead of cancelling

Cancellation is not always the best choice. Consider keeping your subscription if any of these apply.

You travel frequently and use the AI planner

If you book travel more than twice per year and rely on Pogo's AI itinerary tools to plan your trips faster, the $6.99-$39.99 per year cost is often worth it compared to hours of manual planning. The break-even point is roughly 2-3 trips per year where the tool saves you 1-2 hours of research and bookkeeping.

You benefit from club pogo gems

Club Pogo's monthly Gems bonus can offset the $6.99 monthly cost if you regularly use Gems to unlock in-app features or if Pogo frequently offers Gem-based rewards. If Gems sit unused in your account, the membership becomes a waste of money.

A free alternative does not serve your needs

If you have tested Pogo's free tier and found it insufficient, and no competing travel app meets your requirements, the premium tier is a justified expense. Do not pay for features you do not use, but do not cancel out of impulse if the service genuinely solves a problem for you.

Contact information and cancellation address

If you cannot cancel online or need to send formal written notice, use the address below. Stopee recommends sending cancellation requests via registered mail when possible to create a trackable record.

Electronic Arts Inc.
209 Redwood Shores Parkway
Redwood City, California 94065
USA

In your letter, include your Pogo account email, the last four digits of your payment card, your account creation date, and a clear statement: "I hereby request immediate cancellation of my Pogo subscription and confirmation of this cancellation in writing."

Allow 7-10 business days for registered mail to reach EA and an additional 5-7 business days for a response. If you do not receive confirmation within 14 days, follow up with a second letter or contact your provincial consumer protection office.

Final steps: protecting yourself with stopee

Cancelling Pogo requires patience and attention to detail, but you can complete the process successfully in under 10 minutes by following the steps outlined above. The key is to use the correct platform (Apple or Pogo web), take screenshots of every confirmation, and monitor your next billing cycle to ensure no surprise charges appear.

Unexpected subscription charges erode your budget and damage your trust in digital services. You deserve clarity, control, and a refund when companies fail to deliver. Stopee has helped thousands of Canadian consumers cancel unwanted subscriptions, recover unauthorized charges, and protect their financial peace of mind. Whether you need step-by-step guidance, help composing a dispute email, or confidence that your cancellation was processed correctly, Stopee is your ally.

Review your subscriptions monthly, use Stopee's guides to cancel what no longer serves you, and keep records of every transaction. Your financial independence depends on it.