Manage Pogo

How to cancel pogo and stop getting charged for club pogo

What pogo is and why you might want to cancel

Pogo is a casual gaming subscription platform owned by Electronic Arts that offers card games, puzzle games, board games, and word games. You can play some titles for free, but the paid tier-Club Pogo-removes ads, unlocks exclusive games, and adds bonus items. When you decide to cancel, you are ending the paid subscription, not necessarily deleting your account entirely.

The reason this matters: many subscribers in the Philippines have been caught off guard by billing issues, account lockouts, or the service becoming unavailable in their region. If you subscribed through the web or an app store, you may still be charged even if you cannot access the games anymore. At Stopee, we help thousands of Filipinos navigate exactly this kind of situation every month.

Club pogo pricing and what you pay for

Club Pogo operates on an annual billing cycle in most cases. The subscription removes advertisements, grants access to exclusive events and games, and provides bonus in-game items. Most subscribers sign up for the convenience rather than any single game feature.

Why pogo is no longer operational in the philippines

On December 31, 2024, the Philippine government implemented a complete ban on Philippine Offshore Gaming Operators (POGOs). This ban means Pogo services are no longer legally accessible to players in the Philippines as of 2025. If you were a subscriber before the ban took effect, or if you subscribed while outside the country, you may still have an active charge on your account.

Stopee recognises this creates real frustration: you may be billed for a service you can no longer use. This guide exists precisely because many Filipino players find themselves in this position and need a clear path to cancellation and refunds.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you cancel a paid subscription. You have the right to accurate billing information, the right to cancel without being charged penalty fees, and the right to dispute unauthorised charges.

Key protections that apply to your pogo cancellation

The Consumer Act gives you several specific protections. First, you have the right to cancel before the next automatic renewal and receive a refund if the service is no longer available in your region or cannot be delivered. Second, the merchant (in this case, Electronic Arts) must honour your cancellation request within a reasonable timeframe-typically 5 to 10 business days. Third, if you are charged after you cancel, you can dispute that charge as unauthorised.

Most importantly, you do not owe any penalty for cancelling. If Pogo or a third-party processor tries to charge you a cancellation fee, that violates the law. Stopee recommends keeping records of all cancellation attempts and communications with support, because these documents protect you if you need to escalate to the National Bureau of Consumer Protection (NBCP) or file a complaint with the Philippine National Police's ACG (Anti-Cybercrime Group).

When to escalate your complaint

If Pogo's support team does not respond to your cancellation request within 10 business days, or if you are charged after cancelling, file a formal complaint with the NBCP. You can contact them through their website (nbcp.dti.gov.ph) or call their hotline. Bring screenshots of your subscription, cancellation requests, and any charges that appeared after you cancelled.

You also have the option to dispute the charge directly with your bank or payment processor if the company refuses to refund you. Most banks in the Philippines allow you to dispute foreign transactions within 60 days of the charge.

Methods to cancel your pogo subscription

You have three main cancellation paths depending on how you originally signed up: through the Pogo web account, through the App Store (iOS), or through Google Play (Android). Each route has different timing and refund rules, so identifying your original subscription method first will save you time.

Cancellation through the pogo website

If you subscribed directly through pogo.com using a credit card or other payment method, the web cancellation method is usually the fastest and cleanest option. You will see an immediate confirmation and receive a confirmation email from EA Help, which serves as proof for dispute purposes.

Cancellation through apple app store or google play

If you signed up through the Pogo app on your phone, your subscription is likely billed through Apple or Google, not directly through EA. In this case, you must cancel through the platform where you subscribed. Cancelling through the Pogo website alone will not stop the charge if the subscription is linked to the App Store or Play Store.

How to cancel pogo step by step

Follow these exact steps based on your subscription method to ensure your cancellation processes without delays or missed communications.

Step 1: gather your account details before you start

Before opening your account or contacting support, collect these details and take screenshots: your Pogo account email address, the current subscription status page, your next billing date, and your payment method (the last four digits of your card or the payment app you used). This information protects you if support asks you to verify your identity or if you need to dispute a charge later.

1. Sign in to your Pogo account (or the App Store/Google Play app on your phone).
2. Take a screenshot of your subscription status page showing the active subscription and next billing date.
3. Save the screenshot and your account email in a safe place (email it to yourself or store it in a notes app).
4. Note the exact date you took the screenshot-this is your proof that you initiated cancellation.

Pro tip: If you cannot log into your Pogo account, start an account recovery request immediately. Support can take 5 to 10 business days to restore access, and you do not want to run out of time before your next billing date.

Step 2: cancel through the pogo website (if you subscribed directly)

This is the most straightforward method if your subscription is billed directly by Pogo or Electronic Arts.

1. Go to pogo.com and sign in to your account using your email and password.
2. Click on your account name or profile icon (usually in the top right corner) and select "Account settings" or "Subscription".
3. Look for a section labeled "Membership", "Subscription", or "Billing".
4. Click the "Cancel subscription" or "Cancel membership" button.
5. Read the cancellation summary to confirm the exact date your subscription ends.
6. Confirm the cancellation by clicking the final "Confirm" or "Yes, cancel" button.
7. Wait for a confirmation message on screen and save a screenshot.
8. Check your email (including spam/junk folders) for a confirmation email from EA Help within 24 hours.

Warning: Do not assume cancellation is complete until you receive an email confirmation from EA Help. Many users click cancel on the website but do not see the email confirmation and then get charged again because they think it was done.

Step 3: cancel through apple app store (if you subscribed via iOS)

If you signed up using the Pogo app on an iPhone or iPad, your subscription is managed through Apple's billing system, not Pogo's.

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon in the top right corner and select "Account".
3. Tap "Subscriptions".
4. Find "Pogo" in the list of active subscriptions and tap it.
5. Tap "Cancel subscription".
6. Confirm the cancellation and review the end date of your subscription.
7. Take a screenshot showing the cancellation confirmation.

Apple will send you a confirmation email. Your subscription will end on the date shown, and you will not be charged again.

Step 4: cancel through google play (if you subscribed via android)

If you use an Android phone or tablet, your Pogo subscription is billed through Google Play.

1. Open the Google Play app on your Android device or visit play.google.com on a web browser.
2. Tap your profile icon and select "Payments and subscriptions".
3. Tap "Subscriptions".
4. Find "Pogo" and tap it.
5. Tap "Cancel subscription".
6. Follow the prompts to confirm the cancellation and select your reason (optional but useful for feedback).
7. Take a screenshot of the cancellation confirmation showing your subscription end date.

Google will email you a cancellation confirmation. Your access will end on the date specified, and no further charges will occur.

What happens after you cancel pogo

After you hit the cancel button, several things happen in sequence, and it is important to know the timeline so you do not panic or think something went wrong.

Immediate changes (within hours to 1 day)

You will receive a cancellation confirmation email from EA Help (if you cancelled via the Pogo website) or from Apple/Google (if you cancelled through an app). This email is your proof of cancellation-save it forever. Your account will remain active until your current subscription period ends, so you can still play free games and any paid content you have already accessed.

Access changes (on your subscription end date)

On the exact date your subscription expires, you lose access to Club Pogo features: ads will return, exclusive games will become locked, and bonus items will no longer appear. Free games remain playable. Your account does not disappear, and you can resubscribe later if you want.

Billing changes (what you should see)

After your cancellation is processed, you should see no more charges from Pogo, EA, Apple, or Google on your bank statement or payment method. If a charge appears after your subscription end date, that is an error and you must dispute it immediately. Stopee advises checking your bank statement for the next two billing cycles (roughly 60 days) to confirm no surprise charges emerge.

Refunds and what to expect

Refund eligibility depends on when you cancelled and why. Under the Consumer Act of the Philippines, you may qualify for a refund if the service is no longer available in your region (which applies to Pogo due to the POGO ban) or if you cancelled within a certain window.

Refund eligibility and timelines

How to request a refund

If you believe you are eligible for a refund under the Consumer Act (because Pogo is unavailable in the Philippines or because of a billing error), contact EA Help directly with your cancellation proof and reason.

1. Visit help.ea.com and search for "Pogo refund" or "subscription refund".
2. Select "Contact us" and choose "Billing and payments".
3. Explain that you cancelled Pogo because the service is no longer available in the Philippines (cite the December 31, 2024 POGO ban).
4. Attach screenshots of your cancellation confirmation email and your subscription status page showing the charge date.
5. Request a full refund of your most recent subscription charge.
6. Wait for a response (typically 3 to 5 business days for EA).

If EA Help denies your refund, you can escalate to your bank or payment processor. File a dispute claiming the service was not available in your region when you were billed. Most banks will side with you if you provide proof of the POGO ban and your cancellation evidence.

Pro tip: Stopee recommends sending your refund request via email so you have a written record. Phone support is less reliable for refund disputes because you cannot prove what was promised.

Common mistakes that block your cancellation

Many people think they have cancelled Pogo but later realise they got charged again-this happens because of preventable mistakes, and we want you to avoid them.

Mistake 1: cancelling in the wrong place

You subscribed through the App Store, but you tried to cancel on the Pogo website. The website cancellation does nothing because your billing is tied to Apple or Google. Always cancel in the same place you subscribed. Check your email receipts from when you signed up-if the receipt says "Apple", cancel in the App Store; if it says "Google", cancel in Google Play; if it says "Pogo" or "Electronic Arts", cancel on pogo.com.

Mistake 2: not waiting for the confirmation email

You clicked "cancel" on the website, saw a message on screen, and assumed you were done. Two weeks later, you got charged again. Screen messages are not proof-the confirmation email from EA Help is. If you do not see an email within 24 hours, go back to your account and check if the cancellation actually processed. If the subscription still shows as active, try cancelling again.

Mistake 3: assuming you can cancel during a billing hold

If your payment method is invalid or outdated, Pogo may place a billing hold on your account instead of charging you-but this does not mean your subscription is cancelled. You must actively cancel. If your account is locked due to a failed payment, contact EA Help and ask them to unlock it so you can cancel properly. A billing hold is not the same as cancellation.

Mistake 4: not checking for charges 30 days after cancelling

You cancelled, got the email, and forgot about it. One month later, a surprise charge appeared on your statement. This happens because you did not verify that no charge occurred after your subscription end date. Set a phone reminder to check your bank statement 5 days after your cancellation date. If a charge appears, dispute it immediately with your bank.

After cancellation: what you should do next

Cancelling Pogo is just the first step-protecting yourself afterward is equally important, and the actions you take now will shield you from future billing issues.

Document everything

Create a folder (physical or digital) containing: your cancellation confirmation email, screenshots of your account status before and after cancellation, your bank statement showing no charges after the subscription end date, and any support correspondence. If you ever need to file a dispute or complaint with the NBCP, these documents are your strongest evidence.

Monitor your payment method

For the next 60 days, check your credit card or payment app statement weekly for any unexpected charges from Pogo, EA, Apple, or Google. Many billing errors appear weeks after cancellation due to system delays or processor errors. If you spot a charge you did not authorise, report it to your bank immediately as a disputed transaction.

Consider removing your saved payment method

If your payment details are still saved in your Pogo account, Apple, or Google Play, remove them or update them with a card you do not actively use. This prevents accidental recharges if the account is somehow reactivated by mistake.

Update your account email and password

If you no longer want access to Pogo, change your account password to something random and difficult, or request account deletion if that option is available. This prevents anyone (including yourself by accident) from reactivating the subscription.

Pogo subscription comparison and alternatives

If you are on the fence about cancelling, understanding what you are paying for helps you make a confident decision. If you decide to stay subscribed after all, you will do so intentionally. If you are considering alternatives, this table shows what else the market offers for casual gaming in the Philippines.

Pogo cancellation address and escalation

If you need to send written notice of cancellation (for legal or documentation purposes), or if you want to escalate a dispute beyond email support, use this address. Most cancellations are handled online through Stopee's recommended web methods, but having the physical address protects you under Philippine consumer law.

Electronic arts / pogo headquarters address

Electronic Arts Inc.
209 Redwood Shores Parkway
Redwood City, CA 94065
United States

When to escalate to regulators

If EA Help does not respond to your cancellation or refund request within 10 business days, file a complaint with the National Bureau of Consumer Protection. Include: your cancellation screenshots, all email correspondence with EA, copies of charges on your bank statement, and the dates you attempted to cancel. You can file online at nbcp.dti.gov.ph or call their hotline.

You also have the option to contact your bank's dispute department if a charge appears after you cancel. Most Philippine banks allow you to dispute foreign transactions within 60 days, and they will often reverse the charge while EA investigates.

Final checklist before you cancel

Use this checklist to make sure you have covered every step and will not face surprises after you cancel.

Summary: cancelling pogo with confidence

Cancelling Pogo is straightforward if you follow the right method and keep your proof. The three paths-Pogo website, Apple App Store, and Google Play-all work quickly if you cancel in the correct place. The Consumer Act of the Philippines protects you from unexpected charges and entitles you to a refund if the service is unavailable in your region, which it now is due to the December 2024 POGO ban.

Save your confirmation emails, monitor your bank statement for 60 days, and escalate to the NBCP or your bank if you are charged after cancelling. Stopee has helped thousands of consumers cancel subscriptions in the Philippines, and the same principles apply here: clarity, documentation, and knowing your rights.

You are in control of your billing. If Pogo no longer serves you, cancelling is your right-and with this guide, you now have everything you need to do it correctly. Stopee remains committed to making cancellation simple and transparent for every Filipino consumer.