Manage Supernatural

How to cancel supernatural in canada and understand your fitness subscription rights

What is supernatural and why you might want to cancel

Supernatural is a virtual-reality fitness platform that delivers guided daily workouts-including boxing, flow, meditation and stretching-directly into a VR headset with live coaching and music. You access it through the Supernatural web app or via third-party stores like Apple App Store, Google Play and Meta's Oculus Store. If you've tried it and decided it's not the right fit for your fitness routine, Stopee is here to guide you through every cancellation step so you can stop paying without frustration or surprise charges.

Is supernatural right for you

Supernatural works best if you own a compatible VR headset (Meta Quest 2 or newer, PlayStation VR, or HTC Vive) and enjoy immersive, music-driven workouts in a virtual environment. The service costs roughly C$23 monthly or C$220 annually. However, if you prefer traditional gym access, live in-person classes, or don't use VR equipment regularly, cancelling makes sense. Stopee recommends cancelling if your subscription no longer aligns with how you actually exercise.

Why canadians cancel supernatural

Common reasons include: lack of headset use, preference for other fitness apps (Apple Fitness+, Peloton), recurring charges during inactive periods, or simply finding the VR environment uncomfortable. Whatever your reason, you have the right to cancel without penalty-and in some provinces, within a short statutory window, you may even demand a full refund. That's where Stopee steps in: we help you understand your rights and execute the cancellation flawlessly.

Your consumer protection rights in canada

Canadian provincial consumer protection laws give you specific cancellation windows for fitness and time-limited service contracts; knowing these rights is your strongest lever.

Statutory cancellation rights by province

Several provinces grant you the right to cancel within a short period after purchase and recover your full subscription fee. Here's what applies:

• British Columbia: 10 days from purchase
• Ontario: 10 days from the date you receive notice of the right to cancel
• Saskatchewan: 7 days from the date of the contract
• Manitoba, Newfoundland and Labrador, Northwest Territories, Nunavut and Prince Edward Island: 10 days from purchase
• Other provinces and territories: Check your local consumer protection legislation; some may not have a specific fitness-service window but may protect you under general distance-sale rules

If you cancel within your provincial window, Supernatural must refund your subscription fee in full within the statutory timeframe (usually 15 to 30 days). This is law, not a courtesy. Stopee advises you to send your cancellation notice in writing (see the address section below) to create an undeniable paper trail and protect yourself if a refund is delayed or denied.

When the statutory window doesn't apply

If you're outside your provincial cancellation period, Supernatural's standard terms state that subscription fees are non-refundable except where required by law. However, you can still cancel at any time to stop future charges. If you believe Supernatural has billed you incorrectly or without proper consent, you may file a dispute with your credit card issuer or contact your provincial consumer protection authority for guidance.

How to cancel supernatural step-by-step

Your cancellation route depends on where you subscribed; use the method below that matches your account.

Cancel if you subscribed through the supernatural website or web app

1. Visit getsupernatural.com and sign in with your email and password
2. Navigate to Account in the top menu or settings
3. Select Membership or Subscription
4. Choose Change Membership or Cancel Membership
5. Follow the on-screen prompts to confirm cancellation
   • Supernatural may offer a discount to retain you; decline if you've made your decision
   • You'll receive a confirmation email; keep this for your records
6. Verify access ends on your next billing date by checking your account or email confirmation

Backup option: If the web interface doesn't work, email support@getsupernatural.com directly and request cancellation. Include your email address and account ID (found in account settings). Stopee recommends keeping a copy of this email for proof.

Cancel if you subscribed through apple app store

1. Open the Apple App Store on your iPhone, iPad or Mac
2. Tap your Profile icon (top-right corner)
3. Select Subscriptions
4. Find Supernatural in the list
5. Tap Supernatural and select Cancel Subscription
6. Confirm the cancellation by following the final prompt
   • Apple will confirm cancellation via email
   • Your access continues until the end of the current billing period

Important: Apple handles billing and refunds, not Supernatural. If you cancel within 14 days of your first charge, Apple may refund you automatically; otherwise, contact Apple Support directly to request a refund if you believe you're eligible under consumer law.

Cancel if you subscribed through google play

1. Open the Google Play Store app on your Android device
2. Tap your Profile icon (top-right)
3. Select Manage subscriptions or Subscriptions
4. Find and tap Supernatural
5. Select Cancel subscription
6. Confirm by tapping Yes, cancel
   • Google will send a confirmation email
   • Your service ends at the next billing date

Pro tip: Google Play may offer you a discounted rate to keep your subscription active. If you don't want the service, dismiss the offer and proceed with cancellation. Stopee notes that Google Play refunds depend on how long you've had the subscription; if you're within the return window, request a refund through the Play Store's help centre.

Cancel if you subscribed through meta oculus store

1. Open the Meta Quest app on your phone or visit meta.com on your computer
2. Sign in and navigate to Subscriptions or Manage subscriptions
3. Find Supernatural in your active subscriptions
4. Select Manage or Cancel subscription
5. Confirm the cancellation
   • Meta will email you a confirmation
   • Access persists through the end of your billing cycle

Meta handles refunds independently; if you're eligible under Canadian consumer law, contact Meta Support to escalate your request.

Cancel by registered mail (for statutory cancellation)

If you're exercising a statutory right to cancel under provincial consumer protection law, sending a written notice creates legal proof and triggers the refund obligation. Stopee strongly recommends this route if you're within your cancellation window.

1. Prepare a letter stating:
   • Your full name and account email address
   • Your subscription start date and plan type (monthly or annual)
   • A clear statement: "I am cancelling my Supernatural subscription effective immediately and request a full refund under [Province] consumer protection law"
   • The date you are sending the notice
   • Your signature
2. Send via registered mail with return receipt to:
   • Within Unlimited, Inc.
   • PO Box 341352
   • Los Angeles, CA 90034
   • United States
3. Keep the return receipt and a photocopy of your letter
   • The return receipt proves delivery and date
   • The photocopy is your evidence of the cancellation request
4. Allow 15-30 days for a refund to appear in your account (depending on your province's law)
5. If no refund arrives within the statutory window, contact your provincial consumer protection office or your credit card issuer to file a dispute

Warning: Supernatural states it will process written cancellations, but using registered mail ensures they cannot claim they never received your notice. This is especially important if you're claiming a statutory refund.

What happens immediately after you cancel

Cancellation can feel anticlimactic-no drama, just the process stopping. Understanding what to expect helps you avoid confusion.

Your access and account after cancellation

Once you cancel (using any method), your subscription will not renew on the next billing date. You retain full access to Supernatural until the end of your current paid period-Supernatural does not cut you off immediately. After that date, your login credentials stop working and the app blocks access to workouts.

Your account and profile data (workout history, custom playlists, progress notes) are typically retained by Supernatural according to its data retention policy for 12 months or longer. However, if you want to preserve screenshots of achievements, export personal notes or save any customizations before access ends, do so now. Once your account is fully deactivated, recovery becomes difficult or impossible.

Important: If you subscribed through Apple App Store, Google Play or Meta Oculus, those platforms retain your billing and cancellation records separately. Supernatural's records and the app store's records are independent, so you may need to reference both if a billing dispute arises.

How to reactivate if you change your mind

You can resubscribe to Supernatural at any time using the same account or a new one. However, reactivation follows standard pricing (no loyalty discount is guaranteed). Some users report being offered a discounted rate if they return within 30 days; Stopee suggests waiting a few weeks if cost is a concern, as retention offers may appear via email.

Refunds and billing questions

Supernatural's refund policy is strict outside the statutory cancellation window, but Canadian law gives you protections in specific circumstances.

Default refund policy (outside statutory windows)

Supernatural's terms state that subscription fees are generally non-refundable after your statutory cancellation period expires. If you cancel on day 15 in Ontario (after the 10-day window), Supernatural will not refund that month's fee even if you've used the service minimally. You stop paying future charges, but the current billing period is forfeited.

The only exception is if you subscribed directly through Supernatural's website and dispute a charge within 60 days of billing. In that case, you may request a "charge review," though Supernatural notes that refunds are not guaranteed. Stopee advises submitting the review request in writing to support@getsupernatural.com with specific details about why you believe the charge was improper.

Refunds through third-party app stores

If you subscribed through Apple App Store, Google Play or Meta Oculus, the app store's refund policy governs your claim-not Supernatural's. Here's what each typically offers:

Statutory refund if you cancel within your provincial window

This is the strongest protection. If you cancel within your province's specified window (7 or 10 days, depending on location) and send written notice by registered mail, Supernatural must refund your full subscription fee within 15-30 days. You don't need to negotiate or explain; it's your legal right. Stopee emphasizes: get that registered mail receipt. It's your proof.

Pricing and plan comparison

Understanding what you're paying for helps you decide whether cancellation or a pause is right for you.

Supernatural pricing in canada

The annual plan saves you roughly C$56 per year if you remain active. However, Stopee notes that if you're uncertain about your commitment, the monthly option is safer because it reduces cancellation-window pressure and refund complexity.

Common cancellation mistakes and how to avoid them

Cancelling feels straightforward, but one small misstep can leave you paying for weeks longer than intended or forfeiting a refund you legally deserve.

Mistake 1: cancelling through the wrong channel

If you subscribed through Apple App Store but try to cancel on Supernatural's website, your cancellation won't register. Supernatural clearly states: the platform where you subscribed is the only place that can stop your charges. Always use the same channel. Stopee recommends logging into the app or website where you signed up and checking your subscription method before you cancel (usually listed in Account or Billing settings).

Mistake 2: not saving proof of cancellation

After you cancel, take a screenshot of the confirmation screen or email. If Supernatural charges you again by mistake (rare but not unheard of), you'll have proof of cancellation to show your credit card issuer. Stopee has helped thousands of consumers recover surprise charges simply by presenting a cancellation confirmation.

Mistake 3: missing your statutory cancellation window

If you're in Ontario and you wait 11 days to cancel, you've forfeited your statutory right to a refund. Stopee strongly advises: if you know Supernatural isn't for you, cancel within your provincial window (7 or 10 days) and send that registered mail notice immediately. The cost of registered mail (roughly C$15) is trivial compared to losing a C$23 refund.

Mistake 4: assuming the app has cancelled you

Some users delete the Supernatural app, thinking that stops charges. It doesn't. The app and the subscription are separate; deleting the app only removes it from your device. The subscription continues to renew unless you explicitly cancel through the account portal or app store. Stopee urges you to complete the cancellation process in the app or account settings before uninstalling.

Mistake 5: not following up if a refund doesn't arrive

If you cancelled within your statutory window and the refund doesn't appear in your account within 30 days, contact Supernatural immediately or escalate to your provincial consumer protection authority. Stopee recommends sending a follow-up email to support@getsupernatural.com citing your cancellation date and the law (e.g., "Ontario Consumer Protection Act, 10-day cancellation right"). Many delays are resolved with a single reminder.

Getting help: escalation and consumer authorities

If Supernatural refuses to refund you or process your cancellation, you have formal recourse.

Stopee's escalation checklist

• Email support@getsupernatural.com with your cancellation request and statutory right (if applicable)
• Keep copies of all correspondence
• If no response within 14 days, escalate to your provincial consumer protection office:
  • Ontario: ServiceOntario (www.ontario.ca/serviceontario)
  • British Columbia: Consumer Protection BC (www.consumerprotectionbc.ca)
  • Alberta: Fair Trading Act Administration (www.aglcservice.gov.ab.ca)
  • Other provinces: Search "[Your Province] consumer protection" for your local authority
• File a dispute with your credit card issuer or bank if charges continue illegally
• Document everything-dates, names, response times-for your file

Stopee knows that formal complaints feel daunting, but your provincial consumer protection office handles these disputes daily and takes your rights seriously. A single complaint often prompts a company to refund quickly.

Key takeaways and final checklist

Cancelling Supernatural is straightforward if you follow the right steps and know your rights.

Before you cancel: final verification

• Confirm your subscription method (website, Apple App Store, Google Play or Meta Oculus) by logging in
• Check your subscription start date to determine if you're within your provincial cancellation window
• If within the window and you want a refund, gather your account email and plan details
• Decide: web/app cancellation (immediate, no refund outside window) or registered mail (slower, triggers statutory refund if eligible)

During cancellation: essential steps

• Use the platform where you subscribed to cancel
• Save the confirmation email or screenshot
• If sending registered mail, keep the return receipt
• Verify the cancellation appears in your account within 24-48 hours

After cancellation: protect yourself

• Check your credit card statement on your next billing date to confirm no charge appears
• If a charge posts after cancellation, dispute it immediately with your card issuer
• If you're eligible for a refund (statutory window), allow 30 days for processing before escalating

Stopee is committed to helping you cancel confidently and recover what you're owed. Whether you're exercising a statutory right or simply ending a subscription that no longer fits your routine, you now have the knowledge and tools to act. The steps above take roughly 10 minutes to complete; the peace of mind lasts much longer.

Contact information for written cancellation

If you're cancelling within your provincial statutory window or prefer to create a formal paper trail, send your written notice to:

Within Unlimited, Inc.
PO Box 341352
Los Angeles, CA 90034
United States

Use registered mail with return receipt. Keep both the receipt and a copy of your letter. Allow 15-30 days for processing.

Stopee has guided thousands of Canadian consumers through cancellation with clarity and confidence. Your subscription is your money, and you deserve a straightforward, hassle-free cancellation process. If Supernatural doesn't cooperate, your provincial consumer protection office will stand behind you. Cancel with conviction, and take back control of your billing.