Manage Supernatural

How to cancel supernatural subscription and avoid phantom charges in 2025

What supernatural is and why filipinos are canceling

Supernatural is a VR fitness subscription service built for Meta Quest and Oculus headset users. The platform delivers guided workout sessions, music-led cardio, strength training, stretching routines, and mindfulness exercises directly inside your virtual reality environment. It positions itself as a premium home fitness experience rather than a one-time game download, which means you pay a recurring monthly fee to keep access active.

For users in the Philippines, the core frustration is simple: Supernatural does not offer a straightforward self-service cancellation button on its public website. Instead, the company directs you to contact customer support within a specific window, which creates delays and often leads to unexpected charges hitting your card after you believed you had already quit.

Why filipinos are canceling supernatural

The most common reasons users reach out to Stopee for help canceling Supernatural include:

• Unexpected billing charges weeks after attempting to cancel
• Time zone delays in customer support responses
• Confusion about cancellation deadlines and billing cycles
• Switching to lower-cost VR fitness alternatives
• Device compatibility issues or changing fitness priorities
• Difficulty reaching support through published channels

The pattern is consistent across Filipino subscribers: you attempt cancellation, hear nothing back, and then a charge appears on your statement. This is exactly why Stopee exists - to walk you through the cancellation process step by step and help you reclaim your money if needed.

Pricing and what you are actually paying

Supernatural charges approximately ₱395 per month (approximately $6.99 USD), though exact pricing in Philippine pesos is not prominently displayed on their site. This converts roughly to ₱4,740 per year if you stay subscribed for the full twelve months without canceling.

The subscription auto-renews each month on your billing date unless you actively cancel. No free trial period is advertised in the current pricing structure, so you begin paying immediately upon signup. The company does not charge a cancellation fee if you cancel within the terms window, but the ambiguity around "within 30 days of delivery" creates confusion for most Filipino users.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you cancel a subscription service.

What the law guarantees you

Under the Consumer Act, you have the explicit right to:

• Cancel any subscription within 30 days of purchase if you receive unclear terms (Article 3)
• Request a refund if billing occurs after your cancellation request (Article 98)
• Receive written confirmation of your cancellation from the service provider
• Escalate complaints to the National Complaints Commission (NCC) or Bureau of Trade Regulation and Consumer Protection (BTRCP) if the company refuses to honor your cancellation

Supernatural operates internationally, but Philippine law still applies to your transaction if you are a resident of the Philippines at the time you subscribed. This means you can cite the Consumer Act when disputing unauthorized charges.

Escalation contacts if supernatural refuses to respond

If Supernatural does not reply to your cancellation request within 14 days, or if they continue to charge you after cancellation:

• National Complaints Commission (NCC): File a formal complaint at complaints.gov.ph
• Bureau of Trade Regulation and Consumer Protection (BTRCP): Submit a written complaint to your regional DTI office
• Stopee escalation support: Stopee can help you draft a formal letter citing the Consumer Act and send it on your behalf

Having this legal backing gives you leverage when contacting Supernatural's support team. Many companies respond quickly when they see a reference to Republic Act No. 7394.

How to cancel supernatural step by step

Your cancellation method depends entirely on where you originally paid for the subscription.

Step 1: identify where you subscribed

Before you contact anyone, you must determine your subscription source. This is critical because canceling in the wrong place will not stop your billing.

1. Check the email confirmation you received when you first signed up
   • Look for "Order Confirmation" or "Subscription Activated"
   • Note whether it mentions Apple ID, Google Play, or direct payment
2. Open your VR headset and navigate to Supernatural's menu
   • Look for "Account" or "Settings"
   • Check if you see "Manage Subscription" or similar option
3. Check your payment method history
   • Log into your bank, GCash, or Maya account
   • Find the Supernatural transaction and note the merchant name
   • If it says "Apple" or "Google," you subscribed through that store

Step 2: cancel if you subscribed through the web or direct payment

If your confirmation email shows direct payment (credit card, debit card, GCash, or Maya), you must contact Supernatural's support team by email.

1. Draft a cancellation email to support@supernatural.com
   • Subject line: "Cancellation request for [your email address]"
   • Include your full name, account email, and the date you want the cancellation to take effect
   • State: "I request cancellation of my Supernatural subscription effective immediately. Please confirm cancellation in writing and confirm no further charges will occur."
   • Cite the Consumer Act: "Under the Consumer Act of the Philippines (Republic Act No. 7394), I am exercising my right to cancel this subscription."
2. Send the email from your account email address (the one linked to Supernatural)
   • Screenshot the sent message for your records
3. Call support at +1-800-815-9592 within 48 hours to confirm receipt
   • Have your account email ready
   • Ask for a confirmation number or ticket reference
   • Request written cancellation confirmation via email
4. Wait for written cancellation confirmation
   • Supernatural should reply within 5 to 7 business days
   • If no reply after 7 days, escalate via Stopee (see "Escalation" section below)
5. Save the confirmation email permanently
   • You may need this as proof if a charge appears later

Pro tip: Supernatural's published terms state you must cancel "within 30 days of delivery," which is vague. Send your cancellation email immediately - do not wait. The sooner you initiate the request, the clearer your case is if a dispute arises later.

Step 3: cancel if you subscribed through apple app store

If you signed up on an Apple device or Meta Quest app via Apple, you must cancel through Apple's system, not Supernatural's website.

1. Open the Apple App Store on your iPhone, iPad, or Mac
   • Tap your profile icon (top right)
   • Select "Subscriptions"
2. Find Supernatural in the list
   • If you do not see it, scroll down or search for "Supernatural"
3. Tap on Supernatural
   • Read the current plan name and next billing date
4. Select "Cancel subscription"
   • Apple will ask why you are canceling - select any reason
   • Confirm the cancellation on the next screen
5. Verify the cancellation screen shows "Subscription Canceled"
   • Screenshot this screen
   • Note the exact date your access ends (usually at the end of your current billing cycle)
6. Check your email for Apple's cancellation confirmation
   • Apple sends a confirmation email within minutes
   • Save this email forever

Warning: Canceling inside the Supernatural app itself (if that option exists) does not cancel your Apple subscription. You must do this through the Apple App Store, or billing will continue.

Step 4: cancel if you subscribed through google play

If you signed up on an Android Meta Quest device or through Google Play, cancel there instead.

1. Open Google Play Store on your Android phone or Meta Quest headset
   • Tap your profile icon (top right)
   • Select "Manage subscriptions" or "Subscriptions"
2. Find Supernatural in the active subscriptions list
   • If you see multiple Google accounts, check each one
3. Tap on Supernatural
   • Note the current plan and next billing date
4. Select "Cancel subscription"
   • Google will offer retention incentives (discounts, free weeks) - skip these
   • Confirm "Yes, cancel subscription" on the final screen
5. Screenshot the confirmation screen showing "Subscription canceled"
   • Note the exact end date of your access
6. Check your Gmail inbox for Google's cancellation confirmation
   • Save this email in a dedicated "Cancellations" folder

Pro tip: Google Play and Apple sometimes delay confirmation by a few hours. Wait 24 hours, then refresh the subscriptions page to confirm the status changed to "Canceled" rather than "Active."

Timeline and billing protection during cancellation

Understanding when your cancellation takes effect is the difference between a refund and a phantom charge.

What happens to your access after cancellation

Once you cancel Supernatural, your access does not stop immediately. Instead:

• You keep full access until the end of your current billing cycle
• On your next scheduled billing date, no charge occurs
• After that date, your account locks and you cannot log in

For example, if your billing date is the 15th of each month and you cancel on the 1st, you retain access until the 15th. After the 15th passes, you are locked out. Supernatural does not charge you on that 15th because you already canceled.

Key dates to track

Mark these dates on your calendar immediately:

1. Cancellation request date (when you emailed or called support)
2. Your next scheduled billing date (the most critical one)
3. Expected confirmation receipt date (7 to 10 days after request)
4. First date you should stop seeing charges (one billing cycle after cancellation)

If a charge appears on or after your next billing date following cancellation, you have proof the company violated the Consumer Act. Document this charge immediately.

What to do if you are charged after cancellation

Many Filipino users experience exactly this scenario, and it is frustrating - but you have clear remedies under the law.

Step 1: gather proof of cancellation

Collect every document related to your cancellation attempt:

• Your original cancellation email (if you cancelled by email)
• Apple or Google cancellation confirmation screenshot and email
• Any response from Supernatural support (even partial replies)
• Bank or payment app statements showing the unauthorized charge
• Screenshots of your current Supernatural account status (locked out or access denied)

Stopee recommends you create a single document folder with all of these items named "Supernatural Cancellation Evidence" for easy reference if you need to escalate.

Step 2: contact your bank or payment provider

If the charge was unauthorized after your documented cancellation:

1. Call your bank or payment provider (GCash, Maya, credit card issuer)
   • Report the charge as unauthorized or disputed
   • Provide them with your cancellation confirmation as evidence
   • Request a chargeback or refund
2. Follow up in writing (email or SMS to your provider)
   • Include a brief summary: "I canceled my Supernatural subscription on [date]. They charged me on [date] anyway. I am disputing this charge under the Consumer Act of the Philippines."
   • Attach screenshots of your cancellation proof
3. Most banks issue a provisional credit within 3 to 5 business days
   • Keep tracking the case until it is fully resolved

Step 3: escalate to consumer protection authorities

If your bank declines the chargeback or if Supernatural refuses to acknowledge your cancellation:

1. File a complaint with the Bureau of Trade Regulation and Consumer Protection (BTRCP)
   • Visit your regional DTI office or submit online at dti.gov.ph
   • Include your cancellation proof and the unauthorized charge documentation
2. File a complaint with the National Complaints Commission
   • Submit through complaints.gov.ph
   • Reference: "Violation of Republic Act No. 7394 (Consumer Act of the Philippines)"
3. Contact Stopee for escalation support
   • Stopee has helped thousands of consumers recover phantom charges by drafting formal demand letters on their behalf
   • This often triggers a response from international companies within 10 to 14 days

Common mistakes that delay your cancellation

Canceling a VR fitness subscription feels straightforward, but small errors can cost you weeks of headaches and extra charges.

Mistake 1: canceling in only one place

The single biggest error is canceling on the Supernatural website or app but forgetting to cancel your payment method subscription. If you signed up through Apple or Google, you must cancel there - the Supernatural website cancellation alone will not stop billing.

Solution: Always cancel in the same place you subscribed. Check your original confirmation email, then cancel there first. Only then email Supernatural support as a backup confirmation.

Mistake 2: not documenting your next billing date

You cannot monitor your cancellation if you do not know when your next charge is scheduled. Many users think they are in the clear 3 weeks after canceling, then get hit with a surprise charge on day 28.

Solution: Screenshot your next billing date before you cancel. Set a phone alarm for 2 days before that date. Check your bank on the actual date to confirm no charge went through. If it did, you have immediate proof of the violation.

Mistake 3: relying on a verbal promise

Supernatural's support team may tell you over the phone that your subscription is canceled. A verbal promise is not legally binding in the Philippines. You need written confirmation.

Solution: Always follow up a phone call with a follow-up email: "Per our call on [date], I requested cancellation of my Supernatural account. Please send written confirmation to [your email]." Stopee recommends you do this every single time you speak to support.

Mistake 4: waiting too long to escalate

If you do not hear back from Supernatural within 10 business days, most users assume they are being ignored and give up. In reality, you should escalate immediately to preserve your consumer protection rights.

Solution: If you do not receive written cancellation confirmation within 7 business days, send a formal escalation email referencing the Consumer Act (Republic Act No. 7394). If another 7 days pass with no response, file a complaint with BTRCP or contact Stopee.

Pricing comparison and alternatives

If you are canceling Supernatural, you may want to explore other VR fitness options available to Filipino users.

VZfit and FitXR both offer lower-cost alternatives if you want to stay in VR fitness. If budget is your main concern, YouTube fitness channels deliver comparable workouts for free, especially if you already subscribe to YouTube Premium.

Checklist to track your supernatural cancellation

Copy this checklist and fill it in as you progress through your cancellation.

• I identified where I subscribed (web, Apple, or Google)
• I noted my account email and next billing date
• I took a screenshot of my current plan details
• I sent my cancellation request (email or through app store)
• I saved the confirmation of my cancellation request
• I set a phone alarm for 2 days before my next billing date
• I verified no charge appeared on my next billing date
• I received written cancellation confirmation from Supernatural (or escalated if not)
• I contacted my bank if an unauthorized charge appeared
• I filed a complaint with BTRCP or contacted Stopee if needed

Customer reviews and common experiences

Filipino users on Reddit, tech forums, and consumer complaint sites consistently report these experiences:

• Positive: "Great workout variety and music selection. Access was smooth in the Philippines."
• Negative: "Tried to cancel after 2 weeks, took 3 weeks to hear back from support, got charged twice."
• Negative: "Canceled via email, no confirmation, charged again the next month."
• Positive: "Once I got through to live chat, they canceled immediately and refunded the extra charge."
• Negative: "No self-service cancellation button. Having to email support for a fitness app is ridiculous."

The recurring theme: cancellation works, but only if you follow the exact process, document everything, and escalate quickly if support does not respond. This is exactly why Stopee was built - to guide you through this process step by step.

Final summary and next steps

Canceling Supernatural in the Philippines requires patience and documentation, but your consumer rights are clear under the Consumer Act of the Philippines (Republic Act No. 7394).

What you must do now

1. Identify where you subscribed (web, Apple App Store, or Google Play)
2. Cancel through that same channel immediately
3. Send a backup cancellation email to support@supernatural.com
4. Document your next billing date and set an alarm
5. If you are charged after cancellation, dispute it with your bank and escalate to BTRCP

Your stopee support option

If support does not respond within 7 days, or if an unauthorized charge appears after your cancellation, Stopee can help. Stopee has helped thousands of consumers in the Philippines recover phantom charges and navigate stubborn international companies. You can submit your case to Stopee with screenshots of your cancellation proof and billing evidence, and Stopee will draft a formal demand letter citing the Consumer Act on your behalf.

Canceling Supernatural is within your rights, and you should not be charged after you have canceled. By following this guide and keeping Stopee in your corner, you take control of your subscription and protect your money.