Manage Ubisoft

How to cancel your ubisoft subscription in canada and protect your account

What is ubisoft and why you might want to cancel

Ubisoft is a major international video game publisher that operates a subscription service called Ubisoft+, giving you access to over 100 games, day-one releases, cloud play through Luna, and exclusive in-game rewards. The company owns some of the world's most recognized gaming franchises, including Assassin's Creed, Far Cry, Rainbow Six and Watch Dogs.

You might choose to cancel for several reasons: you've finished the games you wanted to play, the monthly cost no longer fits your budget, you prefer to buy games individually, or you've discovered a competitor service that better suits your needs. Whatever your reason, Stopee is here to guide you through the cancellation process step by step.

Cancelling a Ubisoft+ subscription in Canada is straightforward when you know the right method, but the path varies depending on where you signed up. This guide walks you through every option, from online cancellation to formal notice, ensuring you avoid common traps and protect your refund rights under Canadian consumer law.

Your consumer rights under the consumer protection act

As a resident of Canada, you're protected by federal and provincial consumer protection laws that give you specific rights when cancelling digital subscriptions. The Competition Act and provincial Consumer Protection Acts require that cancellation be as easy as the sign-up process, and that companies clearly disclose cancellation policies before you buy.

If Ubisoft makes cancellation deliberately difficult or charges you after you've cancelled, you have the right to file a complaint with your provincial consumer protection authority or the Canadian Competition Bureau. Stopee recommends keeping all cancellation confirmations, as these become your proof if you need to escalate a dispute.

Ubisoft+ pricing and subscription plans in canada

Understanding what you're paying for helps you decide whether cancellation makes sense for your gaming habits.

Pro tip: If you subscribed on an annual plan, cancellation will stop auto-renewal but you won't receive a refund for unused months unless you qualify under the specific refund conditions covered later in this guide.

Three methods to cancel your ubisoft subscription

Your cancellation method depends on where you originally signed up and how formal you need your cancellation to be.

Method 1: cancel directly through your ubisoft account online

This is the fastest and most common way to cancel, and it creates an instant digital record.

1. Visit account.ubisoft.com and sign in with your email and password.
2. Click on your profile icon or settings menu and select "Subscriptions" or "Payment & Subscriptions".
3. Locate your active Ubisoft+ subscription in the list.
4. Click "Cancel subscription" or "Turn off auto-renewal"-the button label varies depending on your region and account age.
   • Do not click "Pause" if you see that option; pausing is different from cancelling and may still charge you after the pause ends.
5. Follow the on-screen prompts; Ubisoft may ask why you're cancelling or offer you a discount to stay.
   • You are not required to accept any offer or explain your reason.
   • Select "Continue with cancellation" if prompted.
6. Take a screenshot of the final confirmation page showing the cancellation date and your subscription status as "Cancelled" or "Will not renew".
7. If Ubisoft sends you a confirmation email, save it in a dedicated folder or print it for your records.

Warning: Some users report that Ubisoft's confirmation page is easy to miss. Before leaving the account page, verify that your subscription now shows "Active until [date]-will not renew" or similar language. If it still says "Auto-renews", repeat steps 3-5.

Method 2: cancel through the platform where you subscribed

If you signed up via Apple App Store, Google Play Store, Xbox Game Pass, or Amazon, you must cancel through that platform's own subscription management system. Ubisoft does not control these cancellations; the platform does.

1. Apple App Store (iPhone, iPad, Mac):
   • Open Settings → [Your name] → Subscriptions.
   • Find Ubisoft+ in the list and tap it.
   • Tap "Cancel Subscription" and confirm.
   • Screenshot the confirmation showing "Subscription Cancelled".
2. Google Play Store (Android):
   • Open Google Play Store app → Menu → Payments & subscriptions → Subscriptions.
   • Select Ubisoft+.
   • Tap "Cancel subscription" and confirm.
   • Note the cancellation date on screen.
3. Xbox Game Pass or Microsoft account:
   • Sign into your Microsoft account at account.microsoft.com or through your Xbox console.
   • Go to "Subscriptions" → find Ubisoft+ → select "Manage".
   • Click "Cancel subscription" and follow prompts to confirm.
4. Amazon Prime Gaming:
   • Log into your Amazon account, go to "Memberships and Subscriptions" → find Ubisoft+ → "Manage subscription" → "Cancel".

Important: Cancelling through a third-party platform does not cancel it in your Ubisoft account. If you signed up via Apple but also have a separate Ubisoft+ account tied to a credit card, you must cancel both independently. Stopee strongly recommends contacting Ubisoft Support to confirm both have been cancelled if you're unsure.

Method 3: contact ubisoft support or send formal written notice

If you cannot cancel online, want a dated paper record, or are disputing a charge, submit a formal cancellation request.

1. Visit support.ubisoft.com and use the live chat or submit a support ticket.
2. Select "Subscriptions" or "Billing" as the topic and describe that you want to cancel your Ubisoft+ subscription.
3. Provide your account email, subscription ID (if you have it), and any relevant transaction ID.
4. Attach screenshots of your subscription payment history or email receipts.
5. Clearly state: "I request immediate cancellation of my Ubisoft+ subscription, effective [date]. Please confirm cancellation in writing and advise on any applicable refund."
6. Keep a copy of every message you send and save all responses from Support.

For registered mail (formal notice): If Ubisoft does not respond within 5 business days, or if you are disputing a charge, send a formal cancellation notice via registered mail (Raccomandata A/R in Ubisoft's international offices, or regular certified mail in Canada) to the address listed at the end of this guide. Include a photocopy of your subscription confirmation, a statement that you revoke your subscription effective immediately, and your account email address. Request a signed receipt of delivery.

What happens to your account and access after cancellation

Cancellation does not delete your Ubisoft account or erase your gaming history.

When you cancel a recurring Ubisoft+ subscription, your access to the subscription library continues until the end of your current paid billing period. If your next payment was due on March 15, your access ends on March 14. On March 15, Ubisoft will not charge you, and you will lose access to all games provided only through the subscription (though any games you own outright remain yours).

Your Ubisoft account profile, saved game data, and any games you purchased directly stay with you. Monthly rewards tied to Ubisoft+ stop when your subscription ends. If you had a Discord or Xbox linked to your Ubisoft account, those connections remain active, but your access to subscription-only perks is revoked.

Pro tip: Before your subscription ends, download or back up any save data you want to keep, as some cloud features may become unavailable. Stopee recommends checking your library 24 hours before the cancellation date takes effect, so you're not surprised by losing access mid-game.

Deleting your ubisoft account entirely (separate from cancellation)

Cancelling a subscription and deleting your account are two different actions. If you want to remove your entire Ubisoft profile, you must submit a separate request through account settings or Support. Account deletion is subject to Ubisoft's data retention policies and may involve a waiting period (typically 30 days) during which you can cancel the deletion request. This action is permanent and removes all your game progress, linked social accounts, and purchase history.

Refund eligibility and how to request your money back

Refund rules in Canada are shaped by consumer protection law and the terms of service you agreed to when you subscribed.

When you are eligible for a refund

Ubisoft generally treats subscriptions as non-refundable once a billing period has started. However, you may qualify for a refund in these situations:

• You were charged twice for the same billing period (duplicate charge).
• The service failed to deliver (you could not access games due to a Ubisoft technical error lasting more than 24 hours).
• You cancelled within 14 days of your initial subscription purchase and have not used the service significantly (this aligns with Canadian digital product consumer rights under the Competition Act and some provincial laws).
• You were charged after you cancelled (a failure by Ubisoft's billing system).
• You subscribed while under the legal age of consent in your province and your guardian did not authorize the purchase.
• You subscribed through a third-party platform (Apple, Google, Xbox) and that platform's policy allows refunds within a set window (e.g., Apple allows 14 days for some subscriptions).

How to request a refund from ubisoft

1. Gather evidence: your original confirmation email, transaction ID from your bank or payment provider, screenshots of the charge, and a clear description of why you qualify for a refund.
2. Contact Ubisoft Support at support.ubisoft.com via chat or ticket, specifying "Refund request" in the subject line.
3. Explain your situation in detail (e.g., "I was charged on January 10 and cancelled on January 12 without using the service. I request a full refund.").
4. Attach your evidence and state the amount you are requesting back.
5. Ubisoft will typically respond within 5-10 business days. If they refuse, ask for the specific policy reason and request escalation to a manager.

Warning: Ubisoft Support may initially deny your refund request citing their "no refund" policy. This does not mean you have no recourse. Stopee advises that Canadian consumer law often overrides "no refund" clauses for digital subscriptions sold to consumers, especially if cancellation occurred within the first 14 days.

Refunds through payment providers and chargebacks

If Ubisoft denies your refund request and you believe you have a valid claim, contact your payment provider directly:

• Credit card: Call your credit card issuer and request a chargeback or dispute. Provide your transaction details and explain why you qualify for a refund (e.g., "Service not delivered" or "Unauthorized charge after cancellation").
• PayPal: Log into your PayPal account, go to "Resolution Center", and open a dispute within 180 days of the charge.
• Apple, Google, or Xbox refunds: Request a refund directly through those platforms' support channels; they often process refunds faster than Ubisoft.

Important timing note: Credit card chargebacks must be initiated within 60-120 days of the charge (varies by issuer). PayPal disputes have a 180-day window. Do not delay if you have a legitimate claim.

Common mistakes when cancelling and how to avoid them

Cancellation mistakes often leave people charged after they thought they'd stopped the service-a frustrating situation that Stopee has helped thousands of consumers resolve.

Mistake 1: confusing "pause" with "cancel"

Some subscription services offer a "pause" option that temporarily stops your subscription. On Ubisoft's account page, these buttons can look similar. If you click "Pause" instead of "Cancel", you will still be charged when the pause period ends (typically after 7-30 days). Always use the word "cancel" or "turn off auto-renewal", not "pause".

Mistake 2: cancelling on one platform but not checking the other

If you signed up via Apple but also linked a credit card directly to your Ubisoft account, you have two separate subscriptions. Cancelling one does not cancel the other. You must verify cancellation on every platform where you have an active subscription. Contact Ubisoft Support to request a full account audit if you're unsure.

Mistake 3: not saving cancellation confirmations

Ubisoft's confirmation pages are easy to close without saving. If you later dispute a charge, you will need proof that you cancelled. Take screenshots immediately after cancellation, save confirmation emails, and back them up in cloud storage or print them. Stopee recommends creating a folder on your computer titled "Subscription Cancellations" for this exact purpose.

Mistake 4: expecting immediate access loss

Many people cancel and then try to play a game the next day, only to find they still have access and assume the cancellation failed. Remember: your access continues until the end of your paid billing period. This is normal and expected. Your access will cut off on or shortly after that date.

Mistake 5: not checking for linked family or household accounts

If you share your Ubisoft account with family members or added secondary accounts, cancelling your primary subscription may affect them. Before cancelling, log out of shared devices and confirm who else uses the account. Stopee advises notifying household members before cancelling to avoid surprise access loss.

Your checklist for a smooth cancellation

Use this step-by-step checklist to ensure you cancel correctly and protect your rights.

When to escalate: your consumer rights and regulatory contacts

If Ubisoft refuses to cancel your subscription, continues charging you after cancellation, or denies a refund you believe you deserve, you have the right to escalate.

Step 1: request escalation within ubisoft

Reply to Ubisoft Support stating: "I am not satisfied with this response. I request escalation to a manager who can review my cancellation and refund request. Under the Competition Act and [your province]'s Consumer Protection Act, I have the right to cancel my subscription and receive a remedy for unauthorized charges."

Step 2: file a complaint with your provincial regulator

If Ubisoft does not respond or resolve the issue within 14 days, contact your provincial consumer protection office:

• Alberta: Fair Trading Act - contact Alberta Justice.
• British Columbia: Consumer Protection BC - consumerprotectionbc.ca.
• Ontario: Ontario Office of the Consumer Protection Agency or Small Claims Court.
• Québec: Office of the Protecteur du Consommateur - protecteur.qc.ca (Ubisoft's headquarters are in Montréal, so federal jurisdiction may apply).
• Other provinces: Contact your provincial Attorney General's office for consumer protection resources.

Step 3: report to the competition bureau

The Canadian Competition Bureau handles unfair business practices. File a complaint at competitionbureau.gc.ca if Ubisoft uses dark patterns to prevent cancellation (e.g., hiding the cancel button, making it harder to cancel than to subscribe) or continues billing you without authorization.

Stopee has guided many consumers through this escalation process, and in most cases, provincial regulators will investigate and pressure Ubisoft to issue a refund if the complaint is valid.

Ubisoft account address for formal cancellation notices

If you need to send a formal, registered cancellation notice by mail, address it to Ubisoft's Canadian office. This creates a legal paper trail and is especially useful if you are disputing ongoing charges.

Ubisoft San Francisco, Inc. (Ubisoft Canada office)
4110 Boulevard Saint-Laurent
Montréal, Québec H2W 1Y8
Canada

Attention: Customer Service / Legal Department

In your letter, include:

• Your full name and the email address associated with your Ubisoft account.
• Your subscription ID (if available) and the billing date(s) you want to dispute.
• A clear statement: "I revoke and cancel my Ubisoft+ subscription effective immediately. I request a confirmation of cancellation in writing and a full refund of any charges made after [date I submitted this notice]."
• Photocopies of any receipts, payment confirmations, or prior cancellation attempts.
• Your phone number and preferred contact method.
• Send via registered mail (Canada Post Xpresspost with signature confirmation) and keep a copy for your records.

Ubisoft is legally required to respond to registered notices within 15 business days in most Canadian provinces.

Key takeaways: cancel with confidence

Cancelling your Ubisoft subscription is simple when you follow the right steps. Choose your method (online account, platform, or Support), take a screenshot of the confirmation, and verify cancellation within 24 hours. If Ubisoft continues to charge you or denies a refund you deserve, Canadian consumer law is on your side-escalate to your provincial regulator or the Competition Bureau without hesitation.

Your access will continue until your paid period ends, but your subscription will not auto-renew. Avoid common traps like confusing "pause" with "cancel" or assuming cancellation on one platform cancels everywhere. Save every confirmation email and build a paper trail; Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by doing exactly this.

If you run into difficulty, contact Ubisoft Support with evidence of your cancellation request, escalate to your province's consumer protection authority, or file a complaint with the Competition Bureau. You have more power than you think, and Stopee is here to remind you that your cancellation rights are protected by law.