Manage Ubisoft+

How to cancel ubisoft+ in new zealand: the complete step-by-step guide

What is ubisoft+ and why you might want to cancel

Ubisoft+ is a subscription service that grants you access to a growing catalogue of Ubisoft games, bonus content, and exclusive in-game rewards across multiple platforms. Your subscription tier determines what you unlock-whether that's classic titles, day-one game releases, or premium DLC content.

You might choose to cancel because your gaming interests have shifted, you've exhausted the available titles, or the subscription no longer fits your budget. Whatever your reason, Stopee is here to guide you through the cancellation process without confusion or delay.

How purchase location affects your cancellation

Where you bought your subscription matters significantly. If you purchased directly through the Ubisoft Store, you'll cancel within your Ubisoft account. If you subscribed via Apple App Store or Google Play, those platforms control your cancellation and refund eligibility-not Ubisoft.

This distinction is critical because each path follows different rules, timelines, and refund policies. Stopee recommends identifying your purchase method before you begin cancelling to avoid unnecessary back-and-forth.

Your consumer rights under new zealand law

The Consumer Guarantees Act 1993 protects you when you purchase digital services in New Zealand. You have the right to cancel certain purchases within a reasonable timeframe if the service is not fit for purpose or substantially different from what was advertised.

When the consumer guarantees act applies to ubisoft+

If Ubisoft+ fails to deliver the promised game library, experiences technical failures that prevent access, or misrepresents available content, you may have grounds to claim under the Consumer Guarantees Act. Your right to cancel and claim a refund is stronger when the fault lies with the provider.

For subscription disputes, the Commerce Commission offers free guidance. Document any service failures, take screenshots of unavailable games or features, and keep all confirmation emails. This evidence strengthens your position if you need to escalate.

Limitations on refunds and cancellation

Simply changing your mind is not grounds for a mandatory refund under NZ law-but you can always request one from Ubisoft. Many providers voluntarily offer goodwill refunds for early cancellations, especially within the first 14 days. Stopee advises asking; the worst they can say is no.

If you purchased through Apple App Store or Google Play, their refund windows (typically 14 days for Apple, 48 hours for Google) take precedence over Ubisoft's policies.

Methods to cancel ubisoft+ based on where you subscribed

Your cancellation route depends entirely on your payment method. Below, Stopee breaks down each path with precise, actionable steps so you cancel correctly the first time.

Cancelling a ubisoft store subscription (direct purchase)

If you signed up through store.ubi.com and paid Ubisoft directly, follow these steps to cancel within your account dashboard.

1. Visit store.ubi.com/my-account and sign in with your Ubisoft username and password.
   • If you cannot remember your password, click "Forgot your password?" and follow the reset email.
   • Use the same email address you registered with originally.
2. Locate the "Subscriptions" or "My Subscriptions" section in your account dashboard.
   • This may also be listed under "Billing" or "Account Settings" depending on recent Ubisoft site updates.
3. Find your active Ubisoft+ subscription and click to open its details.
   • Warning: Some New Zealand users report the cancel option is hidden or replaced with a "Manage my payment method" button. If you see only payment management options, scroll down or look for a "View subscription details" link.
4. Select "Cancel subscription" or "End subscription" and confirm when prompted.
   • Read the confirmation message carefully-it will state when your access ends.
5. Screenshot the cancellation confirmation page and save the confirmation email Ubisoft sends to your inbox.
   • Pro tip: Forward this email to yourself with the subject line "Ubisoft+ Cancellation-[Date]" so it stays searchable in your inbox.

Cancelling an apple app store subscription

If you signed up via Apple App Store on an iPhone, iPad, or Mac, Apple controls your subscription. Ubisoft cannot cancel it for you.

1. On your Apple device, open the Settings app and tap your name at the top.
   • On Mac, go to System Preferences > [Your Name].
2. Select "Subscriptions" or "Media and Purchases" depending on your device.
   • You may need to select "Subscriptions" again in a submenu.
3. Find "Ubisoft+" in the active subscriptions list and tap it.
   • Scroll through the entire list if Ubisoft+ does not appear at first.
4. Tap "Cancel Subscription" and confirm the cancellation.
   • Apple will ask you to confirm that you want to cancel-select "Confirm" when prompted.
5. Note your cancellation date-Apple displays when your paid access ends.
   • Pro tip: Take a screenshot showing the cancelled status for your records.

Cancelling a google play subscription

If you subscribed via Google Play on an Android device, Google manages your cancellation. Ubisoft will not process this request directly.

1. Open the Google Play Store app on your Android device.
   • Alternatively, visit play.google.com on a web browser and sign into your Google account.
2. Tap your profile icon in the top right corner and select "Subscriptions" or "Manage subscriptions".
   • On the web, click the menu icon and choose "Subscriptions".
3. Locate "Ubisoft+" in the active subscriptions section and tap it.
   • If you see "Expired subscriptions" below, Ubisoft+ may already be cancelled.
4. Select "Cancel subscription" and confirm your choice.
   • Google may offer you a discount to keep the subscription-decline this unless you wish to continue.
5. Google displays your final access date-save or screenshot this confirmation.
   • Warning: Google Play cancellations can take up to 24 hours to process. Do not assume the cancellation has failed if your subscription shows as active immediately after.

What happens immediately after you cancel

Cancelling Ubisoft+ does not end your access the moment you submit the request. You've paid for a billing period, and you're entitled to use it.

When your access actually ends

After cancellation, you retain full access to your games and content until the current billing period expires. If your subscription renews on the 15th of each month and you cancel on the 8th, you keep playing until the 15th. On the 16th, the service locks you out.

Stopee recommends making a note of your exact access end date the moment you receive the cancellation confirmation. This prevents surprises.

Your account and game saves after cancellation

Cancelling Ubisoft+ does not delete your Ubisoft account or your cloud-saved game progress. Your profile and achievements remain tied to your account indefinitely, provided you don't delete the account itself.

If you resubscribe later, your saves and account status will be exactly where you left them. This is one advantage of Ubisoft's account-based system.

Stopping automatic renewal

A successful cancellation halts automatic renewal. Ubisoft will not charge you again after the current billing period ends. Always verify that your subscription status shows "Cancelled" in your account settings within 24 hours of cancellation to confirm the action took effect.

If Ubisoft or Apple or Google continues to charge you after you cancelled, contact the platform's support team immediately and dispute the charge on your credit card or bank account if necessary.

Refund eligibility and what to expect

Refunds for Ubisoft+ operate under different rules depending on how and where you purchased the subscription. Stopee outlines your realistic options below.

Refunds for ubisoft store direct purchases

Ubisoft does not provide pro-rata refunds for mid-period cancellations on direct purchases. If you paid NZD $9.99 per month and cancel on day 15 of a 30-day cycle, you will not receive a refund for the unused 15 days. Your payment covers the entire billing period, and you keep access until that period ends.

However, you can request a refund from Ubisoft support within 14 days of purchase if you claim the service is faulty, misrepresented, or does not match the advertised offering. Include screenshots of the problem and reference the Consumer Guarantees Act if applicable.

Refunds through apple app store

Apple typically allows refund requests within 14 days of purchase. If you subscribed to Ubisoft+ through Apple and want your money back, contact Apple Support directly via your device settings, the App Store, or apple.com. Ubisoft cannot process this refund for you.

Apple evaluates refund requests on a case-by-case basis and often approves them within 48 hours if the request falls within their window.

Refunds through google play

Google Play offers a 48-hour refund window for subscriptions. If you purchased Ubisoft+ through Google Play and request cancellation within 48 hours, Google will automatically refund the full charge. After 48 hours, refunds are discretionary.

Contact Google Play Support from your device or at play.google.com to request a refund outside the automatic window. Include your order number and the reason for the refund request.

In-game and digital purchases

Refunds for consumables (battle passes, cosmetic items, in-game currency) are almost never granted by Ubisoft unless the item is demonstrably faulty or you were charged in error. Cancelling your subscription does not refund these purchases-they remain yours even if you unsubscribe.

Pricing and plan comparison for new zealand

Ubisoft+ offers multiple tiers with varying costs. Below is the current pricing structure available in New Zealand, presented to help you decide whether to cancel or downgrade.

Pro tip: If your reason for cancelling is cost, consider switching to the Standard plan (NZD $9.99/month) instead of cancelling entirely. You'll still access the core game library and avoid losing your progress.

Common mistakes to avoid when cancelling

Cancelling a subscription sounds simple, yet many people stumble into avoidable problems. Stopee has seen these errors repeatedly-here's how to sidestep them.

The hidden cancel button trap

Some New Zealand users report that the Ubisoft Store account page displays "Manage my payment method" but hides or omits the "Cancel subscription" button entirely. This dark pattern frustrates legitimate cancellation attempts.

If you encounter this, do not attempt browser hacks or JavaScript workarounds. Instead, take a screenshot of the problematic page, note the date and time, and contact Ubisoft Support via their official website. Reference Stopee's guidance and cite the Consumer Guarantees Act if Ubisoft refuses to cancel via a transparent method.

Confusing cancellation with payment method removal

Removing your credit card from your Ubisoft account does not cancel your subscription. Ubisoft can and will update your payment method on file if the card expires or is declined. To stop charging, you must explicitly cancel the subscription itself.

Forgetting about platform-specific cancellations

If you subscribed via Apple or Google, cancelling directly through Ubisoft's website will not stop the charges. You must cancel through Apple Settings or Google Play Store respectively. Many users cancel in one location, assume the job is done, and are surprised by another charge 30 days later.

Warning: Check all three locations (Ubisoft Store, Apple, Google) if you have ever subscribed via any of them. A single overlooked subscription will continue to renew.

Cancelling during a promotional period

If you enrolled via a bundle, trial offer, or discount code, cancelling mid-promotion does not unlock a refund for the full promotional price you paid. The discount applies to the entire billing period, not individual days.

Checklist: steps to take before and after cancellation

Use this checklist to ensure you've covered every base before and after you submit your cancellation request.

When to contact ubisoft support and how to escalate

If cancellation fails, the website hides the cancel button, or Ubisoft continues charging you after cancellation, escalate the issue professionally. Stopee advises following this path.

Contact ubisoft support

Visit Ubisoft's official support portal and submit a ticket describing your issue. Include your account email, the date you attempted cancellation, and screenshots of the problem. Reference that you are a New Zealand customer and that the Consumer Guarantees Act applies.

Ubisoft typically responds within 48 hours to support tickets. Keep your ticket number and all correspondence for the record.

Escalate to the commerce commission

If Ubisoft refuses to cancel or refund you without valid reason, contact the Commerce Commission (www.comcom.govt.nz). File a complaint stating that the company breaches the Consumer Guarantees Act 1993 or engages in unfair contract terms.

The Commerce Commission will investigate and can compel Ubisoft to refund you or cancel your subscription if the company is in breach.

Dispute the charge with your bank

If Ubisoft charges you after a confirmed cancellation, contact your bank or credit card issuer and file a dispute. Provide your cancellation confirmation as evidence. Most banks will reverse the charge within 10 business days.

Why you should cancel ubisoft+ and when to keep it

Before you hit the cancel button, weigh your actual use against the cost. Stopee helps you decide clearly.

Reasons to cancel ubisoft+

• You no longer play the available games regularly.
• The subscription is consuming budget you need for essentials.
• You prefer to purchase games individually rather than subscribe.
• A competing service (Xbox Game Pass, Epic Games) better matches your interests.
• Service outages or unfixed bugs render the platform unusable for you.

Reasons to keep ubisoft+

• You play Ubisoft titles regularly and enjoy day-one access.
• The annual plan costs less per month than purchasing individual games.
• You're working through a backlog of games and plan to finish them within the subscription period.
• You value exclusive in-game content and rewards unlocked by Premium membership.

Summary and next steps

Cancelling Ubisoft+ in New Zealand is straightforward once you know your purchase method and where to click. Whether you bought directly from Ubisoft or through Apple App Store or Google Play, each platform offers a cancellation route that takes fewer than five minutes.

Remember to screenshot your confirmation, verify your cancellation status within 24 hours, and monitor your billing statement to ensure no further charges appear. Your access continues through the end of the current billing period-you do not lose your games the moment you cancel.

If Ubisoft hides the cancel button or refuses your cancellation request, the Consumer Guarantees Act 1993 and the Commerce Commission back your right to cancel and demand transparency. Stopee has helped thousands of consumers cancel stubborn subscriptions by combining clear process knowledge with a firm understanding of NZ consumer law. If you encounter resistance, document everything and escalate confidently.

For any further guidance on cancelling Ubisoft+ or managing your gaming subscriptions, visit Stopee (stopee.com). Stopee is your trusted resource for cutting through subscription confusion and reclaiming control of your account.

Contact and escalation addresses

If you need to escalate your cancellation issue, use these official contact points.

Ubisoft official support channels

• Ubisoft Support: support.ubisoft.com (submit a ticket for account and billing issues)
• Email: Check your Ubisoft account email settings for the support email address specific to your region.
• Phone: Ubisoft does not list a dedicated NZ phone line; use the support portal for fastest response.

New zealand consumer protection contacts

• Commerce Commission: www.comcom.govt.nz | Phone 0800 943 600 (free complaint service)
• Apple Support: www.apple.com/support (for App Store subscription disputes)
• Google Play Support: www.support.google.com/googleplay (for Google Play subscription disputes)

Ubisoft maintains regional offices in Europe (Guildford, UK and Düsseldorf, Germany) but does not process NZ cancellation requests by post. Cancellation is entirely online via your account dashboard or the platform where you subscribed. Do not waste time mailing a cancellation request to a regional office-use the digital methods outlined in this guide instead.