Manage 9Round

How to cancel 9Round membership in canada and protect your refund rights

Understanding 9Round and why you might want to cancel

9Round is a kickboxing-themed fitness franchise with two distinct membership pathways in Canada. You can join a local studio for in-person, coach-led circuit workouts, or subscribe to 9RoundNOW, their on-demand digital platform available through app or web. Both options offer flexibility, but both come with specific cancellation rules you need to understand before signing up.

Whether you're relocating, finding the workout style isn't for you, or simply tightening your budget, knowing your cancellation options puts you in control. At Stopee, we've helped thousands of consumers navigate fitness membership cancellations across Canada, and 9Round is no exception. Understanding the difference between 9RoundNOW digital memberships and in-studio contracts is critical because each has different rules, timelines, and refund policies.

The fitness industry in Canada is heavily regulated by provincial consumer protection laws. Your cancellation rights depend on which membership type you hold and which province you live in. Stopee is here to walk you through every step.

Digital membership (9RoundNOW) vs. in-studio contracts

9RoundNOW memberships are month-to-month or annual subscriptions you purchase and manage through the mobile app or website. In-studio memberships are local contracts you sign directly with your franchise location. The cancellation process, refund eligibility, and notice requirements differ significantly between the two.

Your cancellation rights under canadian consumer law

Most provinces in Canada regulate fitness membership contracts under consumer protection legislation. Many provinces restrict contracts longer than two years and grant consumers a statutory right to cancel within a defined period after signing-typically 10 to 14 days, depending on province. Some provinces also recognize cancellation rights based on relocation, medical grounds, or facility closure. These protections exist specifically to protect you, even if 9Round's terms attempt to limit them.

9Round membership plans and pricing

This table summarizes the main membership options available to Canadian members.

Pricing varies by location and current promotions. Check your contract or account dashboard to confirm your exact plan type and renewal date. Stopee recommends reviewing your account at least 30 days before renewal to plan your next move.

How to cancel 9RoundNOW membership (digital/app-based)

If you subscribed to 9RoundNOW through the app or website, you can cancel directly through your account dashboard.

Cancelling month-to-month 9RoundNOW membership

1. Open the 9Round app on your phone or visit the 9RoundNOW website on your computer.
2. Log in with your email and password.
3. Navigate to "My Membership" or "Account Settings" (location varies slightly by app version).
4. Select "Manage Membership" or "Subscription Management."
5. Tap or click "Cancel Membership."
6. Complete any cancellation survey or confirmation screens.
7. Confirm cancellation by email. Check your inbox immediately.
   • Pro tip: Screenshot or save the cancellation confirmation email for your records-you will need proof if billing continues after cancellation.
8. Your cancellation takes effect at the end of your current billing period. You retain access until the last day of that cycle.
9. Verify that no charge appears on your next billing date.
   • Warning: Some users report continued billing after app cancellation. Check your bank or credit card statement 3-5 days after your expected final billing date.

Cancelling annual 9RoundNOW membership (including free-trial plans)

1. Log into your 9RoundNOW account immediately if you are within a free-trial period.
   • Warning: Free trials auto-renew to a paid annual charge. If your trial ends in the next 7 days, cancel now.
2. Go to "My Membership" and select "Manage Membership."
3. Choose "Cancel Membership."
4. Review the cancellation date shown on screen-this will be the date your annual access ends or the date before your next annual charge.
   • Pro tip: If the cancellation date is in the future, your current paid term remains active until that date. This is normal.
5. Confirm cancellation. Save the confirmation email.
6. Check that no charge occurs on the next billing anniversary date.
7. Stopee reminds you: annual pre-paid subscriptions are non-refundable, even if you cancel mid-year. Plan your cancellation around your renewal date whenever possible.

How to cancel in-studio 9Round membership

If you signed up for membership at a local 9Round studio (a franchise location), your cancellation process differs significantly from 9RoundNOW. You must contact your studio directly or send formal notice to 9Round's Head Office.

Method 1: contact your local 9Round studio

1. Call or email the local studio where you signed your membership contract.
   • Look up the studio's phone number and email on the 9Round website's "Find a Studio" tool.
2. Ask to speak with the membership or front-desk manager.
3. State clearly: "I want to cancel my membership, effective [date]." Provide your full name and member ID.
4. Ask if the studio requires written notice. Some studios have cancellation forms available in-studio or via email.
   • Pro tip: Request a copy of the studio's cancellation policy in writing. Frame your request as: "Can you email me the studio's cancellation terms so I understand the process?"
5. If the studio requires written notice (common in Winnipeg and some other cities), obtain their preferred cancellation form or send an email that clearly states your intent to cancel with an effective date.
   • Warning: Some studios require 30 days' written notice to avoid charges beyond the cancellation date. Missing this deadline could result in additional billing.
6. Send written notice via email (request a read receipt) or certified mail to keep proof of delivery.
7. Confirm the final billing date in writing before you leave the studio or after the email exchange.

Method 2: send formal notice to 9Round head office (registered mail)

If your local studio is unresponsive, does not process your cancellation, or continues billing after your request, escalate to 9Round's Head Office with formal written notice. This creates a paper trail and shows intent to cancel if you later file a complaint or dispute.

1. Prepare a cancellation letter. Include your full name, membership ID, email address, phone number, and the studio location where you signed up.
2. State your intent clearly: "I request cancellation of my 9Round membership, effective [date]. Please confirm receipt and provide written confirmation of the cancellation."
3. Print and sign the letter.
4. Address the envelope to:
   • 9Round Inc.
     991 Matheson Boulevard East
     Mississauga, Ontario L4W 2V3
     Canada
5. Send the letter via Canada Post registered mail (Signature on Delivery / AcueiluisRecommended). This ensures proof of delivery.
   • Pro tip: Ask the postal clerk for a proof-of-delivery tracking number. Keep this receipt.
6. Follow up in writing (email to support if available, or another registered letter) if you do not receive confirmation within 10 business days.
7. Monitor your account and bank statements for charges after your stated cancellation date.

Notice periods for in-studio memberships

Some studios enforce notice periods-typically 30 days in advance of your desired cancellation date. This means if you cancel on January 15th with a 30-day notice period, your membership ends on February 15th. Verify the notice period in your original contract or ask the studio directly.

What happens after you cancel

Cancellation does not always mean immediate access loss. Understanding what happens in the days and weeks after you submit your cancellation request helps you plan your fitness routine.

Access and final billing

For 9RoundNOW month-to-month memberships, you keep access until the end of your billing cycle. If you cancel on January 15th and your monthly billing date is January 25th, you have access through January 24th. No charge occurs on January 25th.

For in-studio memberships, your final access date depends on the notice period and contract terms. If your notice period is 30 days and you submit cancellation on January 15th, you typically have access through February 14th, with final billing on or before that date.

Warning: Some studios bill in advance for the upcoming month. If they collect payment on the 1st of each month, and you cancel mid-month, you may not receive a refund for the unused portion. Stopee recommends confirming the exact billing and access end dates in writing.

Account records and receipts

After cancellation, 9Round retains your account and transaction history for business and legal purposes. Before you lose access, request copies of your original contract, payment receipts, and any promotional terms or trial agreements that affected your membership. Saving these documents protects you in case of future billing disputes.

To request copies: email the local studio or Head Office (support@9roundnow.com for digital members) and request your account records. Keep a dated email confirming the request.

Refund policy and what you can and cannot recover

9Round's refund policy is restrictive. Understanding what is and is not refundable helps you make informed decisions about when to cancel.

9RoundNOW refund policy

9RoundNOW memberships are explicitly non-refundable. This applies to both month-to-month and annual plans. If you pay for a month of access and cancel on day 10, you do not receive a refund for the unused 20 days. If you purchase an annual subscription for $180 and cancel after 2 months, you do not recover the remaining 10 months' cost.

The only exception is if you cancel before a free-trial period ends. Many new users receive 7-14 days free before their first charge. Cancelling during the free trial prevents any charge from occurring. After your first billing date, refunds are not available.

In-studio refund policy

In-studio memberships have no published national refund policy on 9Round's Canadian website. Refund eligibility varies significantly by studio and franchise. Some studios offer prorated refunds if you cancel within 14 days of signing; others offer no refunds at all.

Some Canadian members have reported being charged after cancellation requests and difficulty obtaining refunds. If this happens to you, you have legal remedies available.

What to do if you are charged after cancellation

1. Verify that you actually cancelled. Locate your cancellation confirmation email or registered mail receipt.
2. Contact your bank or credit card issuer immediately. Explain that you cancelled the membership but were charged after the cancellation date.
   • Pro tip: Credit card companies and banks take unauthorized charges seriously. They often reverse fraudulent charges and open a dispute on your behalf.
3. File a chargeback dispute with your financial institution. Provide your cancellation confirmation and proof of the unauthorized charge.
4. Simultaneously, email 9Round (or the local studio) with the subject line: "Unauthorized charge after cancellation-Request for immediate refund." Attach your cancellation proof.
5. If the company does not refund within 10 business days, file a complaint with your provincial consumer protection authority (see section below).

Your consumer rights in canada and escalation options

Canadian consumer protection law is your strongest tool if 9Round or a local studio refuses to honor your cancellation or issues unwanted charges.

Statutory cancellation rights by province

Most Canadian provinces restrict and regulate fitness membership contracts. Common protections include the right to cancel within 10-14 days of signing without penalty. Some provinces allow cancellation if you move more than a certain distance from the studio, or if you have a medical reason preventing use.

Stopee recommends checking your province's specific regulations:

• Ontario: Consumer Protection Act allows cancellation within 14 days of signing and restricts contracts to 36 months maximum.
• British Columbia: Business Practices and Consumer Protection Act allows cancellation within 10 days and restricts contracts to 36 months.
• Alberta: Fair Trading Act allows cancellation within 30 days for certain circumstances.
• Quebec: Consumer Protection Act allows cancellation within 30 days and restricts contracts to 12 months.
• Other provinces: Check your provincial consumer protection office website for fitness-specific rules.

Escalation and complaint filing

If 9Round or a local studio ignores your cancellation request, continues billing, or refuses to refund unauthorized charges, you can file a formal complaint with your provincial consumer protection authority. These agencies investigate disputes and can compel companies to refund consumers.

• Ontario: Consumer Protection Ontario (serviceontario.ca)
• British Columbia: Consumer Protection BC (consumerprotectionbc.ca)
• Alberta: Fair Trading Act Complaint Line (asc.ca)
• Quebec: Office of the Protecteur du consommateur (opc.gouv.qc.ca)
• Federal (all provinces): Competition Bureau (Canada.ca) for deceptive marketing or unfair billing practices

Stopee has seen consumer complaints result in refunds, account credits, and changes to billing practices. Filing a formal complaint takes 15-30 minutes and creates a legal record that strengthens your position.

Common mistakes to avoid when cancelling 9Round

Many members accidentally extend their memberships or lose refund rights because of preventable mistakes. You deserve clear, straightforward information so you can cancel on your own terms.

Mistake 1: not cancelling before the free trial ends

9RoundNOW often offers free 7-14 day trials. If you do not explicitly cancel before the trial period expires, your first month-to-month or annual charge goes through automatically. Once billed, that month is non-refundable. Cancel the moment you decide the service is not for you, even on day 1 of the trial.

Mistake 2: assuming app cancellation equals studio cancellation

If you have an in-studio membership, cancelling the 9RoundNOW app does nothing. You must separately contact the studio where you signed your contract. Many members cancel the app and assume they are done, only to receive surprise charges weeks later.

Mistake 3: missing the notice period deadline

If your studio requires 30 days' written notice and you email cancellation on the 25th of the month, your cancellation becomes effective on the 25th of the following month-not the end of the current month. You will be charged for that extra period. Always confirm the exact cancellation effective date in writing before sending your notice.

Mistake 4: cancelling in person without confirmation

If you visit the studio and verbally request cancellation, the staff member may forget to process it or misunderstand the request. Always follow verbal cancellation with written confirmation (email or registered mail). Oral cancellation has no proof.

Mistake 5: not saving cancellation confirmations

If you receive no cancellation email and a charge appears, you have no proof you cancelled. Always screenshot or save confirmation emails immediately. For studio cancellations, save the date and name of any staff member who assisted you. For registered mail, keep the delivery receipt forever.

Checklist: before and after cancellation

Use this checklist to ensure you cancel correctly and protect yourself from post-cancellation billing.

Before you cancel

• Locate your membership contract or account details. Identify your membership type (9RoundNOW or in-studio) and your current billing date.
• Check your province's consumer protection law. Note any statutory cancellation rights (14-day cooling-off period, medical exemptions, etc.).
• Calculate your final billing date. If you are within a statutory cancellation window, act immediately.
• Download or print current account statements and receipts from the 9Round app or email the studio requesting historical records.
• Note the studio's contact information or the Head Office address.

During cancellation

• For 9RoundNOW: Cancel in the app and save the confirmation email immediately.
• For in-studio: Email or call the studio and ask about written notice requirements. If required, send formal written notice and request a read receipt.
• Take a screenshot of the app screen or email showing your cancellation request timestamp.
• Record the name of any staff member who assists you.

After cancellation

• Mark the expected final billing date on your calendar.
• Check your bank or credit card statement on that date to confirm no charge posts.
• Wait 5-7 days beyond the final billing date. If an unexpected charge appears, initiate a chargeback immediately.
• Save all cancellation-related emails, receipts, and statements for at least 1 year.
• If billing continues, file a consumer complaint with your provincial authority.

Final steps and support from stopee

Cancelling a fitness membership does not have to be stressful or complicated. The key is following clear steps, keeping records, and knowing your legal rights under Canadian consumer protection law.

At Stopee (stopee.com), we understand that every cancellation is different. Whether you are cancelling 9RoundNOW through the app or navigating a tricky in-studio contract dispute, the same principles apply: document everything, follow written procedures, and escalate to consumer protection authorities if the company refuses to cooperate.

Stopee has helped thousands of Canadian consumers cancel fitness memberships, streaming services, and recurring subscriptions. We have seen companies reverse charges, honor cancellations, and refund money when consumers provide clear written proof of their cancellation request.

If you encounter resistance or unauthorized charges after following this guide, do not hesitate to file a formal complaint with your provincial consumer protection office. These agencies exist to protect you, and they take action. Stopee is committed to empowering you to cancel on your terms, recover unauthorized charges, and take control of your subscriptions and finances.

9Round head office contact information

Mailing address for formal cancellation notice:

9Round Inc.
991 Matheson Boulevard East
Mississauga, Ontario L4W 2V3
Canada

Use registered mail (Canada Post Signature on Delivery) to ensure proof of delivery. Keep your tracking receipt and delivery proof as evidence of your cancellation request.