Manage 9Round

How to cancel 9Round and stop recurring charges: the complete guide for philippine members

What is 9Round and how does the membership work

9Round is a digital kickboxing and fitness platform built around short, structured workout sessions you can stream on demand. The service operates on a recurring subscription model, which means your membership renews automatically every month or year unless you actively cancel it. Understanding what you have signed up for-and when your renewal date hits-is the first step toward taking control of your account and avoiding unwanted charges.

The 9Round service model and what you get

When you join 9Round, you gain access to an on-demand workout library featuring kickboxing routines, nutrition guidance, healthy recipes, and fitness coaching tips. The platform markets itself around flexibility: you choose when to train, how often to log in, and which sessions fit your schedule. There are no fixed class times, studio locations to visit, or mandatory attendance requirements. Everything happens through your account on their website or mobile app.

The catch is that 9Round operates as a subscription service, not a one-time purchase. Once you sign up, your payment method gets charged automatically on your renewal date unless you cancel before that date arrives. Many members overlook this detail during signup and later feel surprised when a charge posts to their card or mobile wallet without warning.

9Round's presence and support in the philippines

Here is the reality: 9Round does not maintain a documented, public list of physical studio locations operating in the Philippines. While the brand operates in over 20 countries worldwide-including neighbouring Singapore, Indonesia, and Vietnam-Philippine-based users typically sign up for digital access only. This means you interact entirely with 9Round's global customer support team, usually via email at support@9round.com or through their official contact page.

For Filipino members, billing typically flows through international card processors. Your charges may appear in USD (US dollars) on your statement, then get converted to PHP (Philippine pesos) by your bank or e-wallet provider, which can add a small foreign exchange fee. Pro tip: save your billing receipts in both currencies so you have proof of what you actually paid if you need to dispute a charge with your bank.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when dealing with subscription services. Knowing your legal standing gives you confidence and leverage if 9Round refuses to honour a legitimate cancellation request.

What the consumer act guarantees you

Under the Consumer Act, you have the right to cancel a subscription service without penalty, provided you follow the service provider's documented cancellation procedure. If 9Round charges you after you have cancelled, or if the company makes it unreasonably difficult to cancel, you can file a complaint with the Department of Trade and Industry (DTI) or your bank's dispute resolution team.

The law also requires that 9Round's terms and cancellation process be written in clear, plain language. If their terms are deliberately vague or if they hide the cancellation procedure behind multiple steps or unclear buttons, the DTI can enforce action against them. Additionally, if you were charged during a free trial period that was supposed to be free, or if you were never given a clear opt-in before the first charge, those are grounds for a refund under consumer protection law.

Your escalation path if 9Round refuses to cancel

If you submit a cancellation request and 9Round still charges you, or if customer support ignores your emails, you have three escalation options:

• Contact your bank or e-wallet provider (GCash, Maya, etc.) and dispute the charge as an unauthorized recurring transaction.
• File a complaint with the Department of Trade and Industry (DTI) at dti.gov.ph or visit your nearest DTI office with proof of your cancellation request and the charges that followed.
• Request a chargeback through your card issuer if the charge was made after you cancelled and 9Round ignored your request.

The DTI has authority to order 9Round to refund your money and stop illegal billing practices. Keep all emails, screenshots, and receipts as evidence.

Pricing and what you pay for 9Round in the philippines

Understanding the exact cost of your 9Round membership helps you decide whether the service is worth the money and whether cancelling now or waiting for a price increase makes sense financially.

Warning: These PHP amounts are converted from USD at the exchange rate current at the time of this guide. Your actual charge may differ slightly depending on your bank's foreign exchange rate and any international transaction fees your card issuer applies. Always check your account before cancelling to confirm your exact renewal amount.

How to cancel 9Round step by step

Cancelling 9Round requires you to log in to your account and follow the membership settings. The process is straightforward if you know where to look, but many members get stuck because they expect a simple "cancel" button on the home page.

Before you press cancel: essential checks

Stop. Before you do anything, take these three protective steps so you have proof of your cancellation and avoid future disputes:

1. Log in to your 9Round account and go to the membership or billing section.
2. Take a screenshot of your current plan name, renewal date, and payment method. Save it to your phone or cloud storage.
3. Note down the exact date you are cancelling. This date matters if 9Round charges you after your cancellation request.
4. Save any workout history, saved routines, or personal notes you want to keep. The platform does not guarantee data retention after cancellation.
5. If you were charged in a foreign currency, download your most recent receipt showing both the USD amount and the PHP amount your bank converted it to.

Cancel through the 9Round membership page

This is the primary and most reliable cancellation method. Follow these steps exactly:

1. Go to the 9Round on-demand membership page (iq.9round.com/ondemand/membership or the link in your welcome email).
2. Sign in with your email address and password.
3. Find the section labeled "My Membership" or "Manage Membership"-this is usually visible on the dashboard after login.
4. Look for a button or link that says "Cancel Membership" or "Pause Subscription." Click it.
   • If the button is greyed out or missing, proceed to the next method (contact support).
   • If a popup appears asking you to confirm, read it carefully. 9Round may offer you a discount to stay-ignore this if you are certain you want to cancel.
5. Complete the cancellation form if one appears. You may be asked why you are leaving; this is optional feedback, not a barrier to cancellation.
6. Look for a confirmation message on screen or check your email within 10 minutes. Important: You should receive a confirmation email from 9Round stating that your membership will end on a specific date. Save this email.

Pro tip: After cancellation, log out and log back in immediately. Try to access a workout video or your account features. If access is still available, this is normal-9Round typically lets you keep access until the last day of your current billing cycle, then revokes it automatically. Your membership does not end instantly; it ends on your next renewal date.

Cancel by contacting 9Round support directly

If the self-service cancellation button does not work or you need written confirmation, use this method:

1. Go to 9round.com/contact and fill out the contact form.
2. In the message field, write: "I want to cancel my 9Round on-demand membership effective immediately. My account email is [your email]. Please confirm the cancellation date." Be direct and clear.
3. Include your account email address in the body of the form.
4. Click submit and wait for a response. 9Round typically replies within 24-48 hours on business days.
5. Save the support response email. If 9Round does not respond within 72 hours, send a follow-up or move to the next step.

Alternatively, you can email support@9round.com directly with the same message. Using both methods (contact form and email) increases the chance you get a timely response and have documented proof.

Cancel through your payment method if 9Round does not cooperate

If 9Round's website cancellation fails or support ignores you, you can stop the charge at the source:

1. For credit or debit card: Contact your bank's customer service. Tell them you want to block recurring charges from 9Round. Most banks allow you to revoke authorization for a merchant.
2. For GCash or Maya: Go to your app settings, find the section for "Subscriptions" or "Recurring Charges," and revoke permission for 9Round to charge you.
3. For PayPal (if you linked it to 9Round): Log in to PayPal, go to Settings > Payments > Manage automatic payments, find 9Round, and click "Cancel."
4. Tell your bank or wallet provider: "I have requested cancellation from 9Round multiple times. I am revoking authorization for all future charges from this merchant, effective immediately."
5. Ask for a confirmation number or screenshot showing that the recurring charge has been stopped.

Warning: This method stops 9Round from charging you, but it does not officially close your account with them. You may still receive emails from 9Round, and if you ever want to use the service again, you may have account reactivation issues. Use this only if 9Round's customer support has failed to respond to your cancellation request within 5 business days.

What happens to your account and data after cancellation

Cancelling 9Round does not instantly erase your account. Here is what actually happens in the days and weeks after you press cancel:

Your immediate access and grace period

After you cancel, 9Round typically grants you access to your content through the end of your current billing period. This means if you cancel on the 15th of the month but your renewal date is the 30th, you keep full access for 15 more days, then access cuts off on the 30th. The company does this because your most recent payment covered that full period, and removing access early would violate consumer fairness principles.

Download or screenshot any workout routines, progress notes, or personal data you want to keep before your access ends. 9Round does not guarantee that your data will be available after your membership expires.

Email and account persistence

Even after cancellation, 9Round may email you marketing messages, re-engagement offers, or win-back discounts for weeks or months. You have the right to unsubscribe from these emails by clicking the unsubscribe link at the bottom of any marketing email. Pro tip: unsubscribe from emails within 48 hours of cancelling so you do not forget later.

Your account login credentials remain active for 30-90 days after cancellation. This gives you time to retrieve any data you missed. After that window, the platform may delete your personal data, though 9Round is required under data protection principles to notify you before doing so.

Will you get a refund from 9Round

Refunds from 9Round depend on when you cancel relative to your renewal date. Understanding the refund window is critical to protecting your money.

Refund eligibility and timeline

9Round offers refunds only under specific circumstances:

• Within the free trial period: If you cancel during an active free trial (usually 7-14 days), you are not charged. No refund needed because no charge was made.
• Within 14 days of your first charge: Most subscription services allow a cooling-off period. Check 9Round's Terms to confirm the exact window. If you cancel within this window, you may be eligible for a full refund of your first month.
• After your renewal date has passed: If 9Round already charged you for the next month, cancelling stops the charge in 30 days, but you do not get money back for the month you just paid for. You keep access for that month.
• Cancelled before renewal date: If you cancel before your next charge date, no refund applies because no charge has been made yet. You just avoid the next charge.

Pro tip: Check your 9Round account settings or welcome email for the exact free trial window and first-purchase refund period. Policies vary by membership type and signup date. If your Terms mention a 14-day money-back guarantee, apply for it within that window via email to support@9round.com.

How to request a refund

If you believe you are eligible for a refund (you cancelled within the free trial or cooling-off period), follow these steps:

1. Email support@9round.com with the subject line: "Refund request for on-demand membership-[your email]."
2. Include: your account email, the date you signed up, the date you cancelled, the charge amount in both USD and PHP, and your reason for the refund (e.g., "I cancelled within the 14-day free trial period").
3. Attach a screenshot of your first charge from your bank or e-wallet statement.
4. Send the email and wait for a response. 9Round should reply within 5-7 business days.
5. If 9Round approves the refund, it typically processes within 3-5 business days to your original payment method.

If 9Round denies your refund request but you believe you are entitled to one under the Consumer Act or 9Round's own Terms, escalate to your bank (file a chargeback dispute) or file a complaint with the Department of Trade and Industry.

Common mistakes that trap filipino members

Cancelling a subscription sounds simple, but small oversights cost you money. These are the mistakes Stopee members see most often when they cancel 9Round.

Assuming access cuts off instantly

Many members cancel and expect to lose access immediately. Instead, 9Round lets you keep using the platform until the end of your paid period. If you cancel on the 10th but your renewal date is the 30th, you have full access for 20 more days. Some members then re-subscribe by accident during that window, thinking they lost access and need to rejoin. Double-check your account status before re-signing up.

Not saving proof of cancellation

If 9Round charges you after you cancelled, you need proof that you submitted a cancellation request. Screenshots of your account settings, confirmation emails from 9Round, or timestamps of your support messages are all evidence. Without this proof, your bank will reject a chargeback dispute. Stopee recommends taking screenshots before you click cancel.

Cancelling too close to the renewal date

9Round processes cancellations during business hours. If you submit a cancellation request on a Friday evening or Sunday, it may not process until Monday or Tuesday. By then, your renewal date may have already passed and your card charged. Cancel at least 2-3 days before your renewal date to be safe.

Forgetting to unsubscribe from marketing emails

After cancellation, 9Round sends you re-engagement emails with discount codes and special offers. If you accidentally click a link in one of these emails that says "Reactivate," you may restart your subscription without realizing it. Unsubscribe from all 9Round emails immediately after cancelling.

Not monitoring your account after cancellation

Some members cancel, then forget about 9Round until an unexpected charge appears months later. After you cancel, set a phone reminder to check your billing statement on the date your access is supposed to end. Confirm that no charge posts on that date. If a charge appears, contact your bank within 30 days to dispute it.

Checklist: before and after you cancel 9Round

Use this checklist to ensure you cancel correctly and avoid losing money or data:

When to cancel 9Round and when to keep it

Cancelling is the right move in some situations, but not all. Use this comparison to decide:

Your support address and escalation contacts

Keep these contacts handy. If 9Round ignores your cancellation request or continues to charge you after you have cancelled, use these channels to escalate your complaint:

9Round customer support

Email: support@9round.com

Contact form: 9round.com/contact

Mailing address (for formal complaints): 9Round Headquarters, Simpsonville, South Carolina, United States. (Note: 9Round does not maintain a local office in the Philippines, so email is faster than postal mail.)

Philippine consumer protection

Department of Trade and Industry (DTI) Website: dti.gov.ph

File a complaint if 9Round refuses to honour your cancellation or continues billing after you cancel. The DTI has authority to order refunds and stop illegal billing.

Your bank or e-wallet provider

Contact your bank's fraud or dispute department if 9Round charges you after cancellation. You can request a chargeback (reversal of the charge) within 30-90 days of the charge, depending on your card issuer.

For GCash or Maya: Go to the app settings and check for a "Report a Problem" or "Contact Support" option to dispute a recurring charge.

The bottom line: take action now

Cancelling 9Round is straightforward once you know the steps. Do not delay: every day you wait is another day of subscription cost ticking down. If you have decided to cancel, log in to your account today, take screenshots of your membership and renewal date, and submit your cancellation request. Pro tip: set a calendar reminder to check your bank statement on the date your access should end, just to confirm no phantom charge appears.

If you run into any issues-refusal to cancel, unexpected charges, language barriers with support-remember your rights under the Consumer Act of the Philippines. The DTI exists to back you up. Stopee has helped thousands of Filipino consumers successfully cancel subscriptions and recover unwanted charges. If your cancellation gets blocked or you are charged after cancelling, do not give up. Escalate, gather your evidence, and file a formal complaint. You have the law on your side. Take control of your subscriptions today with the help of Stopee, and stop paying for services that no longer serve you.