Manage Found

How to cancel found weight loss and stop recurring charges in the philippines

What found is and why filipinos are canceling

Found is a subscription-based weight loss program that combines a mobile app, personalized coaching, and structured health guidance to help you lose weight over time. You pay a monthly or annual fee for access to coaching sessions, meal plans, medication guidance, and progress tracking. Like most subscription services, Found renews automatically each billing cycle unless you actively cancel-and that's where most Philippine users run into trouble.

The service operates on Pacific Time (US-based), which means support responses often lag for Filipino members. Additionally, billing dates can slip past you if you're not monitoring your calendar closely, and refunds after a charge has already posted are difficult to secure. The good news: cancellation is possible, and Stopee is here to walk you through it step by step.

Main features of found's paid plans

Found offers two primary subscription tiers: Found Plus and Found Pro. Both include access to the mobile app, personalized coaching from certified weight loss professionals, medication guidance (including GLP-1 drugs like semaglutide), meal plans tailored to your preferences, and progress tracking tools. The difference lies in the frequency and depth of coaching sessions and the speed of support response.

Most subscribers choose Found because they value ongoing expert support rather than a one-time program. You're not buying a fitness tracker; you're buying accountability, personalized adjustments, and continuous access to healthcare professionals. That ongoing nature is exactly why cancellation timing matters-you want to stop paying before your next renewal hits your card.

How found pricing works for philippine users

Found prices its plans in US dollars (USD). Here's what you need to know about current costs, converted to Philippine pesos:

Note: Peso amounts are approximate and fluctuate with exchange rates. Your actual charge depends on your payment method and your bank's conversion rate. When you cancel, focus on timing: if your renewal date is in 5 days, cancel now to avoid the next charge entirely.

Your consumer rights when canceling found in the philippines

Protection under the consumer act of the philippines

Your right to cancel Found is protected by the Consumer Act of the Philippines (Republic Act No. 7394). This law gives you the right to fair and honest business practices, clear disclosure of subscription terms, and protection against unfair contract terms. Specifically, the law requires that any business offering auto-renewal subscriptions must obtain your clear, informed consent before charging you-and must make cancellation as easy as signing up.

If Found refuses to cancel your subscription or continues charging you after you've requested cancellation, you have legal grounds to file a complaint with the Department of Trade and Industry (DTI) or pursue a chargeback through your credit card issuer. Stopee recommends documenting every cancellation request and keeping proof of all charges to your account.

What to document before you cancel

Before you take any cancellation action, gather evidence. Take screenshots of your current plan page, your next billing date, your subscription status, and any renewal confirmation emails Found has sent you. Save your Found account login and any receipts showing charges to your card. If you've requested cancellation before and been charged again, keep those email exchanges with support.

This documentation protects you in two ways: it proves you actually canceled if Found charges you again, and it gives you ammunition if you need to file a chargeback or complaint with the DTI. Stopee advises all users to maintain this paper trail before contacting support.

How to cancel found: step-by-step methods

Cancel a direct found subscription (web or app)

If you signed up directly on Found's website or through the Found app with your email and password, follow this method. This is the fastest route to cancellation and leaves an automatic confirmation in your Found account.

1. Open the Found app or log into found.com on your browser
2. Tap or click the account icon
   • On mobile: top left corner
   • On desktop: top right corner
3. Select your plan name (Found Plus or Found Pro)
4. Tap or click "Your monthly plan" or "Your annual plan" (depending on what you subscribed to)
5. Tap or click "Cancel membership"
   • Warning: Found may ask you why you're leaving or offer you a discount to stay. You're not obligated to accept. Click "Cancel" again to confirm.
6. Look for a confirmation screen immediately after. Screenshot this screen.
7. Check your email for a cancellation confirmation from Found within 5 minutes
   • Pro tip: If no email arrives, return to your account and verify that "Renewal status" no longer shows an active date.

Once you see this confirmation, your subscription is canceled and you will not be charged again. The app and account access may stay active until your current paid period ends, but no new charge will process after cancellation.

Cancel through apple app store (iPhone or iPad)

If you subscribed to Found through the Apple App Store on your iPhone or iPad, you must cancel through Apple-not through the Found app itself. Canceling inside the Found app will not stop Apple from charging you.

1. Open the App Store on your iPhone or iPad
2. Tap your profile icon in the top right corner
3. Tap "Subscriptions"
4. Find and tap "Found" in your active subscriptions list
5. Tap "Cancel subscription"
   • Apple may show you a retention offer (discount or free trial extension). Decline if you're certain you want to cancel.
6. Confirm the cancellation by tapping again
7. You'll see "Expires [date]"-that's your final billing date. After this date, you're no longer charged
   • Pro tip: You retain app access until the expiration date, so you can still use Found for the remainder of your paid period.

Warning: Do not delete the Found app thinking it will stop charges. Deleting the app does nothing; Apple will continue charging you on your renewal date unless you cancel the subscription inside the App Store settings.

Cancel through google play (Android)

Android users who subscribed through Google Play must cancel through Google Play, not inside the Found app. The process is similar to Apple but slightly different in navigation.

1. Open Google Play on your Android device
2. Tap your profile icon in the top right corner
3. Tap "Payments and subscriptions"
4. Tap "Subscriptions"
5. Find and tap "Found"
6. Tap "Cancel subscription"
   • Google may prompt you with exit surveys or discount offers. Proceed past these without selecting them.
7. Confirm cancellation
8. Note the "Expires [date]" message-you keep access until that date, then the subscription ends
   • Pro tip: If you ever want to resubscribe, Google keeps your payment method on file, so reactivating is quick.

Cancel by email if the app method fails

If you cannot access your Found account, the app is broken, or the in-app cancellation button doesn't work, email Found's support team directly. Stopee recommends this as a backup method when the primary route fails.

1. Compose an email to info@foundit.com.ph
2. Include these details in the subject line: "Subscription Cancellation Request"
3. In the body, write:
   • Your full name
   • Your email address associated with Found
   • Your plan type (Found Plus or Found Pro)
   • Your current billing date or next renewal date
   • A clear statement: "I request cancellation of my Found subscription effective immediately."
4. Attach screenshots of your current plan page showing the renewal date
5. Send the email
6. Expect a response within 24-48 hours during Found's business hours (Pacific Time)
   • Warning: Found's support operates on US Pacific Time, not Philippine time. Send your email during your morning or early afternoon for fastest response.
7. Save the confirmation email they send back-this is your proof of cancellation

What happens after you cancel found

What you keep and what you lose

After cancellation, your account enters a "canceled" state, but your access doesn't end immediately. You can continue using the Found app and accessing your coaching history until your current paid period expires. Found's terms do not explicitly state whether you can download your data or coaching notes after cancellation, so Stopee recommends exporting or screenshotting any important health records, meal plans, or progress notes before your final billing date passes.

Once your paid period ends, you lose access to the app, coaching portal, and any new features. Your account data (weight history, coaching notes) may be retained by Found according to their privacy policy, but you won't be able to view it without resubscribing.

Monitoring your account after cancellation

Do not assume cancellation is permanent. Return to your Found account or subscription settings every 7-10 days after cancellation and confirm that no new renewal date has appeared. If Found's system has glitched or if you subscribed through multiple channels, a charge could still process. If you spot an unexpected charge after cancellation:

• Email Found immediately at info@foundit.com.ph with the charge date and amount
• Contact your bank or credit card issuer to dispute the charge within 60 days of posting
• File a complaint with the Department of Trade and Industry (DTI) if Found refuses to refund

Stopee has helped thousands of consumers stop unwanted charges by catching them early-don't skip this verification step.

Refund policy and how to claim a refund

When found will refund your money

Found's refund policy is strict: the company does not offer refunds for cancellations after a charge has posted to your account. Your only options for a refund are:

• Charged by mistake: If Found charged you twice in one cycle or charged you after you canceled, contact support immediately with proof
• Disputed charge: File a chargeback through your credit card or bank if Found refuses to refund a mistaken charge
• Consumer protection claim: File a complaint with the DTI under the Consumer Act of the Philippines if Found violates your right to cancel or continues billing after cancellation

The strongest lever you have is a chargeback. Your bank can force a refund if you prove the charge was unauthorized or that you canceled before the charge date. Stopee recommends attempting email resolution first, then escalating to your bank if Found ignores you.

How to file a chargeback if found won't refund

If Found charges you after cancellation or makes a duplicate charge and refuses to refund, contact your bank or credit card issuer directly. Request a chargeback for "unauthorized charges" or "subscription canceled-continued billing." Provide your bank with:

• Screenshots of your cancellation request
• Your cancellation confirmation email from Found
• Screenshots of the charge on your statement
• Email exchanges with Found support (if any)

Your bank can reverse the charge within 45-60 days of posting. Once a chargeback is filed, Found is barred from billing your card again.

Common mistakes when canceling found

Why cancellation fails and how to avoid it

Canceling a subscription should be straightforward, but small errors can leave you paying. Here's what Stopee sees most often:

• Canceling in the wrong place: You cancel inside the Found app or on found.com, but you actually subscribed through Apple or Google. The app cancel won't stick-Apple or Google will still charge you. Always match your cancellation method to how you subscribed.
• Assuming deletion = cancellation: Deleting the Found app does nothing. You must cancel the subscription in the app store settings or in your Found account.
• Missing the confirmation: You tap "Cancel membership" but don't wait for or look for a confirmation screen or email. Found's system may fail to process the cancel silently. Always check for confirmation.
• Canceling too close to renewal: If your renewal date is tomorrow and you cancel today, Found may still charge you (the charge may have already been queued). Next time, cancel at least 3-5 days before your renewal date.
• Not following up: You cancel via email support but receive no response. Without proof of response, you can't prove you canceled if Found charges you again. Always follow up via email and save responses.

Pro tip: If you're within 7 days of your renewal date, cancel immediately and be prepared to file a chargeback if the charge still posts. Stopee recommends setting a phone reminder 10 days before each renewal date to cancel if needed.

Checklist before and after cancellation

Use this checklist to ensure your Found cancellation is bulletproof:

Should you cancel found or is there an alternative?

Reasons to stay vs. reasons to cancel

Not every cancellation is the right call. Consider these factors before you decide:

If you're canceling because Found is too expensive, ask support about a temporary pause or discount before canceling. Some subscription services allow you to freeze your account for 30 days at no cost. Stopee suggests trying this option first.

Contact found and file a complaint if needed

Found support channels and escalation

If Found refuses to cancel or continues charging you after cancellation, use these official channels:

• For account cancellation questions: Email info@foundit.com.ph
• For privacy or data concerns: Email privacypolicy@foundit.in
• For consumer complaints (Philippines): File a complaint with the Department of Trade and Industry (DTI) at www.dti.gov.ph or visit your local DTI office
• For chargeback disputes: Contact your bank or credit card issuer's dispute resolution team

When you contact Found, always include your account email, subscription type, and the exact charge date and amount in dispute. Be clear and factual: "I canceled my Found Plus subscription on [date] and received confirmation [date]. I was charged again on [date] and request a refund." Keep your email short and provide evidence in attachments.

Stopee has helped thousands of consumers navigate company refusal and chargeback processes. If Found ignores your cancellation request, escalate to your bank or the DTI-don't accept a company's silence as a final answer.

Summary and next steps

Canceling Found is straightforward once you know the right method. If you subscribed directly, cancel in your Found account and watch for confirmation. If you subscribed through Apple or Google, cancel in those app stores instead. Monitor your account for 7-10 days after cancellation to ensure no new charge posts. If a charge appears after cancellation, file a chargeback or DTI complaint.

Your right to cancel is protected by Philippine consumer law, and Stopee is committed to ensuring you understand how to exercise that right. The key is documentation: keep screenshots, emails, and confirmation messages as proof. Save every step, and you'll have the leverage you need if Found tries to charge you again.

Ready to take action? Use the step-by-step guide above to cancel today, and verify the cancellation within one week. Stopee continues to support Filipino consumers in canceling unwanted subscriptions-visit our site at stopee.com for guides on canceling other services and protecting your wallet from recurring charges you didn't authorize.