Manage Noom

How to cancel your noom subscription in canada: a step-by-step guide with refund options

What noom is and why you might want to cancel

Noom is a digital behaviour-change platform that helps you build healthier habits through tracking tools, daily lessons, and personal coaching delivered via mobile app and web. The service focuses primarily on weight management and offers multiple offerings, including Noom Weight (the core program) and Noom Med (prescription-based services). If you've started your Noom journey and realize it's not the right fit, or you've achieved your goals, cancelling is straightforward - but you need to know the right steps to avoid accidental charges. At Stopee, we've helped thousands of consumers navigate subscription cancellations, and we're here to walk you through every detail so you stay in control of your billing.

When cancellation makes sense

You might cancel Noom if the daily lessons feel repetitive, the pricing no longer aligns with your budget, you've reached your health goals, or you prefer a different approach to wellness. Whatever your reason, you have consumer rights protecting you in Canada, and cancelling doesn't have to be complicated. Stopee exists to make sure you understand your options before you act.

Your rights as a canadian consumer

Under Canada's Competition Act and provincial consumer protection laws (such as Ontario's Consumer Protection Act, 2002), you have the right to cancel a subscription within a reasonable timeframe and receive clear cancellation confirmation. If Noom charges you after you've cancelled, or fails to stop automatic renewals, you can file a complaint with your provincial consumer protection authority or your payment processor. Most Canadian provinces also permit you to dispute charges within a specific period (typically 30 to 90 days). Stopee recommends keeping screenshots of your cancellation confirmation and any billing statements as proof.

Noom pricing plans and what you're paying for

Noom pricing varies by commitment length, and understanding your plan helps you estimate your refund eligibility and renewal dates.

Understanding noom med pricing

Noom Med combines the program with prescription-based treatments and costs more than Noom Weight alone. If you're subscribed to Noom Med, your refund window may be shorter (within 14 days of charge, but refunds are typically unavailable once a prescription has been written). This is important: if your doctor has already issued a prescription, you lose your right to a refund under Noom's terms, even within the 14-day window. Check your account status before requesting a refund.

Methods to cancel noom and which one works best

Noom offers multiple cancellation paths, and the method you choose depends on where you signed up and how you prefer to communicate.

Cancel via the noom app (iOS or android)

This is the fastest method if you're already using the app on your phone.

1. Open the Noom app on your device.
   • Make sure you're logged in with the correct account.
2. Tap your profile icon (usually bottom-right corner).
   • This opens your account menu.
3. Select "Settings."
   • You'll see billing and account options here.
4. Tap "Manage Subscription."
   • This shows your current plan and renewal date.
5. Select "Cancel Subscription" or "Cancel Plan."
   • Noom may ask why you're leaving - this feedback is optional.
6. Confirm your cancellation.
   • You'll receive an on-screen confirmation and an email confirming the cancellation.

Pro tip: Take a screenshot of your confirmation screen before you exit. Save the confirmation email for your records in case of billing disputes.

Cancel via the noom web subscription portal

If you prefer desktop or don't have the app, the web portal is equally simple.

1. Visit the Noom Subscription Portal in your web browser.
   • You'll need to sign in with your Noom account credentials.
2. Locate "Cancel Subscription" on the main page.
   • It's typically front-and-centre on your account dashboard.
3. Click the cancellation button.
   • Noom will display your current plan and next billing date.
4. Review the cancellation summary and confirm.
   • You'll be asked to confirm your decision - do so.
5. Check for a confirmation message on screen and in your email inbox.
   • Confirmation should arrive within minutes.

Warning: If you don't see a confirmation button after logging in, your subscription may have already been cancelled or you may be viewing a trial account (which requires a different cancellation method). Contact Noom support via in-app chat if you're unsure.

Cancel if you subscribed through apple app store or google play

If your subscription was purchased through an app store (not directly through Noom), you must cancel through the store itself - not via the Noom app or website. Cancelling through Noom alone will not stop the app store from charging you.

For Apple (iOS):

1. Open the Settings app on your device.
   • Not the Noom app - the device Settings.
2. Tap your name at the top.
   • This opens your Apple ID menu.
3. Select "Subscriptions."
   • You'll see all your active app subscriptions.
4. Find Noom in the list and tap it.
   • You may need to scroll if you have many subscriptions.
5. Tap "Cancel Subscription."
   • Apple will ask you to confirm.
6. Confirm the cancellation.
   • You'll see a cancellation date on screen.

For Google Play (Android):

1. Open Google Play Store on your device.
   • Not the Noom app - the Play Store itself.
2. Tap your profile icon (top-right corner).
   • A menu will appear.
3. Select "Manage subscriptions."
   • This shows all your active subscriptions.
4. Tap Noom.
   • Your subscription details appear.
5. Tap "Cancel subscription."
   • Google will confirm the action.
6. Follow any on-screen prompts to finalize.
   • Your cancellation is immediate or takes effect at the next billing date, depending on your plan.

Pro tip: App store refund policies are controlled by Apple and Google, not Noom. If you want a refund and you subscribed through an app store, contact Apple or Google support directly - they handle refund approvals, not Noom.

What happens after you cancel noom

Understanding the timeline after cancellation prevents confusion and unexpected charges.

Timing: when your access ends

Cancellation stops future automatic renewals but does not immediately cut off your access. You retain full access to Noom (all features, coaching, tracking) until the end of your current billing cycle. For example, if you cancel on the 15th of the month and your billing cycle ends on the 30th, you have access for another 15 days. Noom will not charge you again after that date.

What happens to your data and account

Your profile, health history, messages with your coach, and tracked data remain in your Noom account after cancellation - at least initially. Noom retains this information according to its privacy policy. If you want your data deleted or exported, contact Noom support via in-app chat or the Subscription Portal and request account deletion or a data export. This is important if you're concerned about privacy: simply cancelling does not automatically erase your personal information.

Uninstalling the app after cancellation

Uninstalling the Noom app does not cancel your subscription. Your account remains active in Noom's system, and if you don't formally cancel, automatic renewals will continue. Always complete one of the cancellation methods above before uninstalling. If you've already uninstalled and realize you forgot to cancel, you can still access your account via the web portal using your login credentials and cancel there.

Refunds: your 14-day window and how to claim one

Noom offers refunds within a limited timeframe, and timing is critical - miss the window and you lose your refund rights.

Noom weight refund policy

Noom Weight allows refunds within 14 days of your first charge. This means if you signed up on January 1st and charge posted on January 2nd, you have until January 16th to request a refund. After that window closes, renewal charges are non-refundable. Cancellation stops future charges but does not automatically reverse past billing.

Noom med refund policy

Noom Med has the same 14-day window but with a critical catch: once your doctor has written a prescription, refunds are no longer available. This is because the prescription itself is a medical service that cannot be reversed. Check whether a prescription has been issued before requesting a refund. If a prescription is pending or already issued, you cannot recover your payment.

How to request a refund

You have two options to request a refund within the 14-day window:

1. Use the in-app chat button (bottom-right corner of the Noom app).
   • Explain that you're within the 14-day window and want to request a refund.
   • Provide your account email and order date.
   • A support agent will review your eligibility and process the refund if approved.
2. Submit a contact form via the Noom Subscription Portal.
   • Visit the portal, log in, and look for "Contact Support" or "Help."
   • Describe your refund request and include your order details.
   • Noom typically responds within 2-3 business days.

Pro tip: Be polite and specific in your request. Instead of "I want a refund," say: "I am within the 14-day refund window (my order date is [date]) and would like to request a refund due to [reason]. My account email is [email]." Clarity speeds up approval.

Warning: If you're past the 14-day window, refunds are extremely difficult to obtain, even if you contact support. Your only recourse at that point is to dispute the charge with your bank or credit card company (see the section on consumer rights below).

Your consumer rights and escalation options in canada

If Noom refuses to cancel your subscription, ignores your refund request, or continues charging you after cancellation, you have legal protections and escalation paths.

Disputing charges with your payment provider

Contact your bank or credit card company and request a chargeback or dispute for any Noom charges you believe are unauthorized or incorrectly billed. You have 30 to 90 days from the transaction date (depending on your bank and card type) to dispute a charge. Your bank will investigate and may reverse the charge in your favour - Noom must then defend the charge or forfeit it. Keep your cancellation confirmation email as evidence.

Filing a complaint with your provincial consumer protection authority

Each Canadian province has a consumer protection office. If Noom fails to honour your cancellation or refuses your refund despite meeting all requirements, you can file a formal complaint:

• Ontario: Consumer Protection Ontario (part of the Ministry of Public and Business Service Delivery)
• British Columbia: Consumer Protection BC
• Alberta: Fair Trading Act complaints through Alberta one-call
• Quebec: Office of the Protector of the Consumer
• Other provinces: Contact your provincial government's consumer protection branch

These agencies can investigate, mediate disputes, and, in serious cases, pursue legal action on your behalf. Stopee recommends gathering all documentation (receipts, emails, screenshots) before filing a complaint - authorities move faster when you provide a clear paper trail.

Reporting to the competition bureau

If Noom engages in deceptive billing practices (such as not honouring cancellation requests or hiding renewal terms), you can report it to the federal Competition Bureau at Canada.ca/competition. The Bureau investigates misleading advertising and unfair business practices and may pursue enforcement against Noom if violations are found.

Common mistakes when cancelling and how to avoid them

Cancelling a subscription sounds simple, but small errors can leave you vulnerable to unexpected charges or lost refunds.

Mistake 1: uninstalling without cancelling

The most common mistake is deleting the Noom app thinking that stops the subscription. It does not. Uninstalling only removes the app from your device; your account and billing relationship with Noom continue. You'll wake up to a charge on your next billing date. Always formally cancel using the app settings, web portal, or app store subscription menu before uninstalling.

Mistake 2: cancelling only in one place

If you subscribed through Apple or Google Play, cancelling within the Noom app will not prevent charges from the app store. You must cancel through the app store itself. Conversely, if you subscribed directly with Noom, cancelling through Apple or Google Play won't work because Noom, not the store, handles your billing. Check your original receipt or order confirmation email to see where you signed up, then cancel in that exact location.

Mistake 3: missing the 14-day refund window

Noom's 14-day refund window is strict. If you wait 15 days or more to request a refund, you forfeit your refund rights for that charge. Mark your calendar immediately after signing up. If you know within the first few days that Noom isn't for you, request a refund right away - don't wait until day 10 or 13.

Mistake 4: not saving your cancellation confirmation

If Noom charges you again after you've cancelled, you need proof of your cancellation request. Screenshot your confirmation screen, save the confirmation email, and note the date and time. Without evidence, disputing a charge with your bank or filing a complaint with a consumer authority becomes much harder.

Mistake 5: ignoring app store refund policies

Apple and Google have separate refund windows (sometimes longer than Noom's 14 days, sometimes shorter). If you subscribed through an app store and want a refund, request it from Apple or Google, not Noom. They control the refund decision. Stopee has helped consumers recover refunds through app stores even after Noom said no.

Comparison: keep noom or cancel

Use this table to help you decide whether continuing with Noom makes sense for your budget and wellness goals.

Checklist: your noom cancellation action plan

Follow this step-by-step checklist to ensure a clean cancellation with no surprises.

• ☐ Review your Noom account to confirm your current plan and next billing date.
• ☐ Determine where you subscribed (Noom directly, Apple, or Google Play).
• ☐ If within 14 days of your first charge, prepare a refund request with your order date and reasoning.
• ☐ Cancel using the appropriate method (app, web portal, or app store).
• ☐ Screenshot your cancellation confirmation before exiting.
• ☐ Save the confirmation email Noom sends you.
• ☐ Wait 2-3 business days and verify no new charge appears in your bank account.
• ☐ If you requested a refund, check for processing within 5-7 business days.
• ☐ If charged again after cancellation, contact your bank immediately to dispute the charge.
• ☐ If Noom refuses to honour your cancellation, file a complaint with your provincial consumer protection authority.

Why consumers choose stopee for subscription support

Navigating cancellations, refunds, and consumer rights can feel overwhelming, especially when a company isn't responding or is unclear about its policies. That's where Stopee comes in. Stopee has helped thousands of consumers cancel subscriptions across Canada by providing clear, step-by-step guidance tailored to your situation. Whether you're disputing a charge, requesting a refund, or escalating a complaint to a provincial regulator, Stopee walks you through every option with plain language and actionable advice. Our mission is to empower you - not to bash companies, but to ensure you understand your rights and have the tools to act on them. Stopee.com is your trusted resource for subscription clarity and consumer empowerment across Canada.

Contact noom directly for cancellation support

If you encounter issues during cancellation, Noom offers multiple contact channels:

• In-app chat: Bottom-right corner of the Noom app; respond times are typically 2-4 hours during business hours.
• Email/Web form: Via the Noom Subscription Portal under "Contact Support."
• Mailing address: Noom, Inc., 1600 7th Avenue, Suite 1500, Seattle, WA 98101, USA (if you need to send formal notice of cancellation).

For Canadian-specific billing or provincial consumer law questions, contact your provincial consumer protection authority - they can advise whether Noom is complying with local regulations.