Manage Noom

How to cancel your noom subscription in ireland (and get your money back)

What noom is and why you might want to cancel

Noom is a behaviour-change app that combines psychology-based lessons, food logging, activity tracking and coaching support to help you manage your weight and related health goals. The service operates on a subscription model with several tiers: Noom Weight (the core behaviour programme), Noom Med (which includes clinical oversight and GLP-1 medication options) and Noom HRT Rx (a menopause-focused clinical programme). Most plans auto-renew, which means your payment method gets charged automatically at the end of each billing period unless you actively cancel beforehand. If you have signed up for a trial or full subscription and want to stop the charges, you need to cancel before your renewal date arrives. Stopee exists to help you navigate this process without delay or confusion.

How noom's subscription model works

Noom sells access through fixed-term plans (typically 7-day trial, 3-month, 6-month or annual blocks) that renew automatically unless you cancel. The longer your commitment, the lower your average monthly cost, which is a deliberate pricing structure designed to encourage you to lock in for extended periods. Trial periods often carry a low upfront cost (sometimes just a few euros) but convert to full-price charges when the trial ends. You are legally entitled to know exactly when your renewal will occur, what you will be charged and how to stop it - yet many users report confusion around these details.

Why noom cancellations go wrong

User feedback across Irish and UK consumer forums reveals a consistent pattern: people believe they have cancelled their subscription only to find themselves charged at renewal. Others struggle to locate a straightforward cancellation button within the app or website. Some users report that support responses are delayed or unhelpful when they ask how to cancel, which can leave them little time to act before the next charge. Additionally, refund disputes are common when users request money back after a trial or early cancellation. These aren't isolated incidents - they reflect structural friction that puts the burden on you to stay vigilant. Stopee has analysed hundreds of cancellation complaints and can help you avoid these traps.

Your cancellation rights under irish and EU law

Ireland's Consumer Rights Act 2015 (and EU law, which still influences Irish consumer protections) gives you explicit rights when you sign up for a subscription, especially one entered into at a distance (online or by phone). Here is what you need to know.

The right to cancel within 14 days

If you subscribe to Noom online, you have a legal right to cancel within 14 days of entering the contract without penalty or cost, regardless of whether you have used the service. This period is called the statutory cooling-off period. To exercise this right, you must inform Noom in writing (email counts) within 14 days of your purchase. You do not need to give a reason. This is your strongest legal protection - use it if you change your mind early.

Auto-renewal transparency requirements

Under Irish and EU consumer law, Noom must provide you with clear, upfront information about:

• The exact cost of the subscription (per month or per billing cycle)
• The duration of the contract and when it ends
• How to cancel (the mechanism and contact details must be as easy to access as the sign-up button)
• The terms under which the subscription auto-renews

If Noom has failed to provide this information clearly at the point of purchase, you may have grounds to dispute a charge or claim a refund, even outside the 14-day window. Stopee recommends you keep screenshots of what you saw when you signed up - these can be evidence if you need to escalate a dispute later.

Your refund rights after the cooling-off period

Once the 14-day period expires, you are generally liable for the full subscription cost. However, if the service is defective (for example, the app crashes repeatedly or key features are unavailable) you can request a refund. Additionally, if Noom charged you without your explicit consent or failed to honour a cancellation request you made in time, you have the right to claim the money back. Consumer Rights Act protections also apply if Noom acted unfairly or misled you about what the service includes.

How to cancel your noom subscription

Stopee recommends you use one of three cancellation routes, depending on where you signed up and which method you trust most. Choose the option that matches your situation and follow the steps carefully.

Method 1: cancel through the noom mobile app or website

This is the fastest route if you can access your account:

1. Open the Noom app on your phone or visit noom.com in a browser and log in with your email and password.
2. Tap your account profile icon (usually in the top-left or top-right corner).
3. Look for a menu option labelled "Settings," "Account," "Billing" or "Subscription."
4. Select "Manage Subscription" or "Subscription Details."
   • If you are on iOS (Apple), you may be directed to the Apple App Store's subscription management page instead - proceed there and select "Cancel Subscription."
   • If you are on Android (Google), you may be directed to Google Play; follow the same cancellation flow.
5. Review the cancellation terms (Noom may offer a discount to keep you; this is optional).
6. Confirm that you want to cancel. You should receive an immediate confirmation message on screen and a confirmation email within minutes.
7. Critical step: Take a screenshot of the confirmation screen and save the confirmation email - you will need this as proof if Noom charges you again by mistake.

Pro tip: Cancellation through the app is usually instant, but always check your confirmation email to verify the cancellation date. Some users have reported that the app showed a "cancel" button but the action did not complete; email confirmation is your safety net.

Method 2: contact noom's support team by email

Use this method if you cannot access your account, if the app cancellation button is missing, or if you want a documented paper trail:

1. Send a written email to support@noom.com with the subject line "Cancellation Request - [Your Name]."
2. Include the following information in the body:
   • Your full name
   • Your email address associated with the Noom account
   • Your account ID (if you know it; you can find this in your app settings or billing emails)
   • The date of your next renewal (check a recent billing email)
   • A clear, single-sentence statement: "I request immediate cancellation of my Noom subscription effective [today's date]."
3. Send the email and retain a copy for your records.
4. Wait for a response. Noom typically replies within 2-3 business days, but response times vary; do not assume silence means approval.
5. Once you receive a confirmation email from Noom, reply to confirm you have received it and ask for written confirmation of the exact date your subscription will stop.

Warning: Email support can be slow, and some users have reported that their cancellation requests were not actioned before the next renewal occurred. If you are within 7 days of your renewal date, use Method 1 (app cancellation) instead, as it is instant. If you have already missed your window and been charged, move directly to the refund section below.

Method 3: escalate via formal written notice

Use this method only if email support has ignored you or if you have been charged after requesting cancellation:

1. Prepare a formal letter (email is acceptable) addressed to Noom's cancellation department:
   • Recipient: Noom Inc., Legal/Billing Department (see contact details in the "Contact and escalation" section below)
   • Include: Your full name, account email, account ID, the date you first requested cancellation, copies of any previous cancellation requests, and the specific charge date you dispute.
   • State clearly: "I have requested cancellation of my subscription on [date]. As of [today], I have not received written confirmation. I require immediate confirmation of the cancellation date and a refund for any charge applied after [cancellation request date]. If I do not receive a response within 14 days, I will file a formal complaint with the Revenue Commissioners and/or the Competition and Consumer Protection Commission (CCPC)."
2. Send this letter via email and retain the receipt (most email clients timestamp sent messages).
3. Keep all correspondence for your records.

Pro tip: A formal letter that references Irish consumer law and mentions escalation to the CCPC usually receives a faster response than casual support inquiries. Noom knows it must comply with law; formal language signals that you are serious.

Understanding noom's pricing tiers

Before you cancel, review the subscription you signed up for - this affects any refund claim you might make. The table below shows typical Noom plans in Ireland (prices vary by promotion and plan length):

The cost difference between plans matters when calculating a refund claim. If you were promised a trial price and charged full price, or if you were not told about auto-renewal, your complaint carries more weight. Stopee's analysis of user complaints shows that trial-to-full-price transitions are where most billing disputes arise.

What happens after you cancel

Cancellation does not happen instantly everywhere. Understanding the timeline protects you from accidental double-charges.

Timeline and access after cancellation

Most of the time, when you cancel through the app or email, Noom stops your subscription at the end of your current billing cycle, not immediately. For example, if you cancel on 15 January and your renewal is scheduled for 20 January, you will lose app access on 20 January. You will not be charged for a new period. However, Noom may offer you a "retain discount" (a lower rate to convince you to stay) in the cancellation screen; do not accept this unless you genuinely want to continue.

What you lose and what you keep

Once your subscription ends, you lose access to:

• Daily lessons and coach messages
• Food and activity logging (your historical data may be viewable for a limited time)
• Premium features (peer groups, one-on-one coaching)

You keep: Any data you have downloaded or exported (check your account settings for a download or export option before cancellation). You do not automatically lose your account; you can reactivate a cancelled subscription later, though you will be charged at the current rate.

How to claim a refund

If you believe you were charged unfairly or after a valid cancellation request, you have the right to request a refund. Stopee recommends a structured escalation approach.

Step 1: request a refund within 60 days of the disputed charge

Send an email to support@noom.com with the subject "Refund Request - [Your Name]" and include:

• Your name, email and account ID
• The date of the charge you dispute
• The amount you were charged (include the currency)
• A clear explanation: "I requested cancellation on [date]. I was charged on [date] after my cancellation request. This charge violates Irish consumer law (cooling-off period / auto-renewal transparency / unfair contract terms). I request a full refund."
• Copies of your cancellation request email or screenshots of the app cancellation confirmation
• Copies of your billing emails showing the disputed charge

Keep a copy of your refund request and note the date you send it.

Step 2: escalate if noom refuses or ignores you

If Noom does not respond within 14 days, or if they refuse the refund, escalate to the Competition and Consumer Protection Commission (CCPC), Ireland's consumer regulator. You can file a complaint at www.ccpc.ie or call 01 402 5555. The CCPC has the power to investigate unfair trading practices and can force a refund if Noom breached consumer law.

Additionally, you can request a chargeback through your bank or credit card provider. If you paid by card, contact your bank and state that you authorised a subscription but cancelled it before a disputed charge was applied. Most banks will reverse charges within 30-90 days if you provide evidence of your cancellation request.

Step 3: chargeback through your payment provider

If Noom does not refund you within 30 days, contact your bank or credit card issuer and request a chargeback. Provide:

• Your card statement showing the Noom charge
• Screenshots or emails proving you cancelled
• Copies of your refund request and any rejection from Noom

Your bank will investigate and typically reverse the charge if you provide clear evidence that you cancelled before being billed.

Common mistakes to avoid

Cancellation frustration is real, and mistakes can leave you charged when you thought you had stopped the payments. Here is what actually trips people up.

Not confirming cancellation in writing

Many users assume that clicking "cancel" in the app is enough. It usually is, but not always. Some users report that the app showed "cancellation submitted" but the subscription continued and charged them at renewal. Always save your confirmation email or take a screenshot of the on-screen confirmation. This is your only proof if something goes wrong.

Cancelling after your renewal has already been charged

If you cancel on 21 January and your renewal was scheduled for 20 January, you have likely already been charged for another cycle. Cancelling in this scenario stops the next charge but does not refund the one you just paid. Stopee recommends checking your next renewal date (look at your most recent billing email) and cancelling at least 3 days before it arrives.

Confusing trial cancellation with full-subscription cancellation

If you are still on a discounted trial, cancelling the trial is often a different action than cancelling a paid subscription. Some users have cancelled only the trial, thinking it would stop all charges, then been shocked when the full price charged 7 days later. Read the cancellation screen carefully: it should specify which plan is being cancelled.

Not keeping records of the cancellation date

If you cancel via email and Noom's response is vague or you miss it in your inbox, you may not know exactly when your subscription ended. This matters if you are charged again and need to prove when you asked to cancel. Always reply to Noom's confirmation email asking them to confirm the cancellation date in plain language: "My subscription is cancelled as of [date] and I will not be charged again."

Giving up after first contact

Some users email support once, get no response, and assume cancellation is impossible. Noom's support is slow but responsive if you persist. If you do not hear back within 5 business days, send a follow-up email referencing your first request. If there is still no response, escalate formally (Method 3, above) or file a complaint with the CCPC. Stopee has seen users get full refunds simply by refusing to accept the first "no" and moving up the escalation chain.

Noom cancellation checklist

Use this checklist to ensure you cancel correctly and have proof if something goes wrong:

Contact and escalation

If Noom does not respond to your cancellation or refund request, use these official channels to escalate your complaint:

Noom's direct support

Email: support@noom.com
Online help: Visit noom.com and look for "Contact Us" in the footer

Irish consumer authorities

Competition and Consumer Protection Commission (CCPC):
Website: www.ccpc.ie
Phone: 01 402 5555
Address: Charles House, 137-149 North Circular Road, Dublin 7, D07 EF5F
The CCPC handles complaints about unfair trading, misleading advertising, defective services and breaches of consumer rights law. You can file a complaint online or by phone.

Your bank or credit card issuer: If Noom will not refund you, contact the bank or payment provider you used. Most will reverse a charge if you provide evidence of cancellation and refusal to refund.

If you need independent advice

The Consumer Rights Act 2015 (Ireland) protects your right to fair treatment when you enter a distance contract like an online subscription. If Noom disputes your refund claim, the CCPC can investigate and take enforcement action. You do not need a lawyer to file a complaint - the CCPC is free to use.

Why stopee makes cancellation easier

Noom is a well-intentioned app, but its cancellation process is buried and its support response time is frustratingly slow. You should not have to chase a refund or spend hours figuring out how to stop charges. Stopee has helped thousands of consumers cancel subscriptions like Noom by providing clear, step-by-step guidance and reminding you of your legal rights when companies do not cooperate. Whether you want to cancel because the app did not work for you, because the cost is too high or because you simply changed your mind, you have the right to do so - and you deserve confirmation that it has actually happened.

Use this guide, save your confirmation, and if Noom tries to charge you after you have cancelled, escalate immediately. You are in control, and Stopee is here to remind you of that.