Manage Wodify

How to cancel wodify and protect your gym business finances in canada

What is wodify and why you might want to cancel

Wodify is a software-as-a-service (SaaS) platform built specifically for gym owners, fitness studios, and box operators across Canada. The platform handles class scheduling, membership management, payment processing, and detailed business reporting. If you run a fitness facility or manage memberships through Wodify, you rely on it to keep operations running smoothly. Sometimes, though, you may need to step away from the platform-whether because you found a better solution, your business is changing direction, or you want to lower your overhead costs. Whatever your reason, cancelling Wodify requires knowing the right steps and timelines. At Stopee, we help you navigate this process with clarity and confidence.

Who uses wodify in canada and how they cancel

Wodify serves three main groups in Canada: business owners who control the main subscription, studio staff (admins and managers) who handle membership processing, and individual gym members enrolled through their facility. Each group cancels in a different way, and understanding which category you fall into is your first step. Stopee specializes in making sure you follow the exact process for your role so you do not waste time or lose access to your data unexpectedly.

Why cancellation clarity matters

Fitness businesses operate on thin margins, and unexpected charges or subscription lock-ins can drain cash flow fast. Many gym owners discover they are still being billed 30, 60, or even 90 days after they believe they have cancelled. The notice requirements, data export windows, and refund timelines for Wodify are specific-and getting them wrong costs money. Stopee walks you through every detail so you stay in control.

Understanding your consumer rights in canada

Canadian consumer protection laws give you specific rights when cancelling subscriptions and SaaS platforms. Knowing these rights is your safety net if Wodify resists your cancellation or withholds a refund.

Federal and provincial protection laws that apply to you

Under the Competition Act (federal), Wodify cannot engage in deceptive marketing or hide cancellation terms in fine print. Many Canadian provinces also enforce their own consumer protection acts. For example, Ontario's Consumer Protection Act gives you a right to cancel within 14 days of a purchase if the transaction occurred online or remotely-though this applies more directly to initial sign-ups than ongoing business subscriptions. That said, the principle of transparency applies: Wodify must clearly display all notice periods, fees, and cancellation instructions upfront.

If Wodify charges you after your cancellation is supposed to take effect, or if they refuse to process a cancellation request that meets their own published terms, you have grounds to dispute the charge with your bank or credit card company under chargeback rules. Stopee recommends documenting every cancellation request in writing (via email) so you have proof of when you initiated the process.

Your right to data access and export

Before your subscription ends, you have the right to access and export your business data-client records, payment history, class schedules, and financial reports. Wodify typically keeps this data accessible until the end of your billing period, but you should request an export well before your cancellation date. If Wodify refuses to provide your data or charges an unreasonable fee for it, contact your provincial consumer protection authority. Stopee advises all business users to export data at least 2 weeks before their final billing date.

Cancellation methods and which one applies to you

Wodify offers different cancellation paths depending on whether you are a business owner, studio staff member, or gym member. The method you use affects your notice period, refund eligibility, and when billing stops.

Email cancellation for business owners (primary method)

If you own the Wodify account and pay the subscription directly, email cancellation is Wodify's official process. You must contact Wodify support and provide a minimum of 30 days' notice before your desired end date. This is the path most gym owners and fitness studio operators follow, and it is the most documented process on Wodify's help centre.

In-app cancellation for staff managing memberships

If you are a studio admin or manager, you can schedule membership end dates directly within Wodify Core (the main dashboard). You navigate to People > Clients > Memberships & Payments and set a custom end date for individual client memberships. This stops future charges for that specific member but does not refund amounts already invoiced. This method is for managing individual memberships, not cancelling the entire business subscription.

Gym contact for individual members

If you are a gym member wanting to cancel your membership, you do not cancel through Wodify directly. Instead, contact your gym or fitness studio-they own the Wodify account and control membership policies. The gym may offer holds, downgrades, or refunds depending on their own contract terms. Stopee recommends asking your gym in writing whether they use Wodify and what their refund window is.

App store purchases and alternative refund paths

If you purchased Wodify or paid memberships through the Apple App Store or Google Play, your refund rights fall under Apple's or Google's policies, not Wodify's. You can request refunds directly through the app store within 14-15 days of purchase in most cases. Stopee recommends checking your app store purchase history first to see which platform processed your payment.

Step-by-step guide to cancelling your wodify business subscription

If you are a business owner, follow this exact process to cancel your Wodify account properly and avoid surprise charges. This method ensures you have written proof of your cancellation request.

1. Gather your account details before you write
   • Write down your business name exactly as it appears in Wodify
   • Identify your current subscription tier (Engage, Grow, Promote, or custom plan)
   • Find the email address registered to your Wodify account owner profile
   • Note your desired cancellation date (must be at least 30 days away)
2. Compose an email to Wodify support at support@wodify.com
   • Write a clear subject line: "Cancellation Request - [Your Business Name]"
   • Include your full business name in the opening paragraph
   • State your current subscription plan clearly
   • Specify your requested cancellation date (at least 30 days from today)
   • Provide a brief reason if you wish (optional, but helpful for feedback)
   • Request confirmation of receipt and the final billing date
3. Send from your registered account email address
   • Use the email that is listed as the account owner in Wodify
   • Wodify may reject cancellation requests from unauthorized email addresses
   • If you are unsure which email is registered, check your Wodify account settings or contact support first to verify
4. Save a copy of your sent email and documentation
   • Forward a copy of your cancellation email to your own records folder
   • Screenshot your Wodify account dashboard with the current date visible
   • Note the exact date and time you sent the cancellation request
5. Await written confirmation from Wodify
   • Wodify support should reply within 2-3 business days
   • They will confirm your cancellation date and final billing date
   • If you do not hear back within 5 business days, follow up with a second email
6. Export your business data before the end date
   • Access your Wodify dashboard and export all client records, payment history, and reports
   • Do this at least 2 weeks before your final billing date
   • Save files to your computer or cloud storage outside Wodify
   • If you need help with the export process, request step-by-step instructions from support
7. Verify cancellation one week before your end date
   • Log in to your Wodify account and confirm it still has access
   • Check the email that processes your subscription payments (credit card or bank account used by Wodify Payments)
   • If you see a charge occurring, contact support immediately with your cancellation confirmation email

Pro tip: Email cancellation leaves a paper trail. Avoid phone cancellations without a follow-up email confirmation, as you will have no written proof if Wodify later claims you never asked to cancel.

Warning: The 30-day notice period means your subscription will continue to renew and charge until that period passes. If you cancel on January 15th with a January 31st end date, you will be charged for the full billing cycle if your renewal date has not yet passed. Plan your cancellation date around your actual billing date to minimize overlap costs.

What happens after you cancel wodify

Cancellation is not instant, and understanding the timeline helps you prepare your business to switch platforms or shut down operations smoothly.

The access timeline and account retention period

When your cancellation takes effect on the agreed date, your Wodify account will stop auto-renewing, but you will typically retain read-only access to your data for a short period after that-usually 30 to 60 days, though this varies. Your client records, payment history, and reports remain in the system but you can no longer make new entries or process new payments. After this retention period, Wodify may delete your data unless you have requested permanent archival. Always export your data before the cancellation date; do not rely on Wodify's retention window to keep your records safe. Stopee strongly recommends exporting everything at least 2 weeks before you lose access.

Billing and renewal stop

On your cancellation date, Wodify will stop charging your payment method. If your subscription normally renews on the 15th of each month and you cancel effective the 20th, your final charge will occur on the most recent renewal date before the 20th. You will not be charged again after the cancellation date passes. Check your bank or credit card statement 5-7 days after your cancellation date to confirm no additional charges appear.

Migrating your members to a new platform

If you are switching to a different gym software, you will need to manually upload your member list and payment information to the new system. Wodify does not automatically transfer member data to competitors. Export your client records as a CSV file (comma-separated values) before cancellation, and check whether your new platform accepts this format. You may also need to contact your members individually to re-authenticate payment methods on the new system, as payment information does not transfer for security reasons.

Wodify payments and payment processing after cancellation

If you use Wodify Payments (their in-house payment processor), your merchant account may also close when your Wodify subscription ends. Any pending or disputed transactions should be resolved before your cancellation date. Check your merchant account for any outstanding charges, refunds, or chargebacks. After cancellation, you will need to set up payment processing with a separate provider (Stripe, Square, etc.) if you continue operating your gym.

Refund eligibility and how to request a refund

Refund rules for Wodify differ depending on whether you are a business owner, a gym member, or an app store customer. Stopee breaks down each scenario so you know exactly what to expect.

Refunds for business subscriptions

Wodify does not offer a blanket 14-day "cooling-off" refund period for ongoing business subscriptions. Instead, refunds are handled case-by-case through invoice adjustments. If you believe you were overcharged, double-billed, or charged after your cancellation date took effect, you can request a refund by contacting support@wodify.com with the invoice details. Wodify processes refunds at the line-item or invoice-header level, and approved refunds typically reach your bank account within 5-7 business days. You must have documentation (emails, screenshots) showing that the charge was incorrect or unauthorized.

If Wodify refuses to refund a charge that occurred after your cancellation date, you have the right to dispute the charge with your credit card company or bank. This is called a chargeback or payment reversal. Document your cancellation request email and the erroneous charge, then contact your financial institution within 60-90 days of the charge (rules vary by bank).

Refunds for gym member memberships

As a gym member, your refund depends entirely on your gym's cancellation policy, not Wodify's terms. Some gyms offer pro-rata refunds (money back for unused weeks or months); others may not refund at all depending on your membership contract. Ask your gym in writing whether Wodify's cancellation affects refund eligibility. Gym memberships often have their own cancellation notice periods (30, 60, or 90 days) that are separate from Wodify's technical cancellation process.

Refunds for app store purchases

If you purchased a membership or Wodify service through Apple App Store or Google Play, you can request a refund directly from the app store. Apple typically allows refunds within 14 days of purchase; Google Play allows refunds within 15 minutes for some purchases, or 2 hours for others. Open the app store, find the purchase, and select "Report a Problem" or "Request a Refund." The store will often ask you the reason (e.g., "subscription renewed without consent" or "technical issue"). Approval usually takes 24-48 hours.

Pro tip: If you are a business that paid for Wodify via Apple App Store, switch to direct payment or credit card billing with Wodify if possible. App store refund windows are shorter and less flexible than Wodify's business invoice adjustments.

Wodify pricing in canada and what you are paying for

Understanding your current Wodify plan helps you confirm you are cancelling the right subscription and protects you from surprise charges during your cancellation notice period.

If you use Wodify Payments, your subscription cost includes both the monthly software fee and the per-transaction processing charge. When you cancel, both stop on your end date. If you switched payment processors before cancelling (e.g., you moved to Stripe), you may only be paying the software portion-check your invoices to confirm what you are actually being charged for.

Common cancellation mistakes and how to avoid them

Cancelling subscriptions often feels stressful, and small mistakes can cost you money or leave you locked in. Here are the traps Stopee sees most often-and how to sidestep them.

Mistake 1: not using the registered account email to request cancellation

Wodify may reject cancellation emails sent from email addresses not listed as the account owner or admin. If you changed your business email recently or inherited the account from a previous owner, make sure you send your cancellation request from the exact email address on file. If you are unsure, contact Wodify support first to verify the registered email, then send your cancellation from that address. Stopee advises taking a screenshot of your account settings page (with the registered email visible) before you cancel so you have proof you used the right contact method.

Mistake 2: forgetting the 30-day notice requirement

You must provide at least 30 days' written notice before your desired cancellation date. If you email Wodify on January 15th asking to cancel on January 20th, they will reject your request because you did not give enough notice. Plan your cancellation date at least 30 days in advance. If your subscription renews on a specific date (e.g., the 1st of each month), calculate your notice period from today's date, not from the renewal date. Stopee recommends setting a calendar reminder 35 days before your desired end date so you send your cancellation request on time.

Mistake 3: cancelling in-app without confirming in writing

If you schedule a membership end date through Wodify Core (the admin dashboard), you are only cancelling that individual membership, not your business subscription. The entire Wodify account continues to charge you. For business cancellations, always email support@wodify.com. In-app scheduling is only for managing individual members, not for cancelling your account. Stopee sees many gym owners confuse these two processes, then wake up months later to find they are still being billed.

Mistake 4: not exporting your data before the access cutoff

After your subscription ends, Wodify will eventually delete your data or restrict your access. If you do not export your client records, payment history, and reports beforehand, you lose them forever. Many gym owners realize too late that they needed archived member contact information or historical sales reports. Export everything-as CSV files, PDFs, or spreadsheets-at least 2 weeks before your final billing date. Stopee recommends downloading your data, uploading it to a cloud backup (Google Drive, Dropbox, OneDrive), and keeping a local copy on your computer.

Mistake 5: assuming payment stops immediately

Your subscription will continue to charge until the end of your notice period. If you email a cancellation request on January 15th for an effective February 14th cancellation, you will be charged for the full January and February billing cycles if your renewal date has not passed. You will not be refunded for the days or weeks after February 14th when you no longer use Wodify. To minimize this cost, align your cancellation date with the end of an existing billing cycle. If your subscription renews on the 25th of each month and you cancel on the 10th, your next renewal charge will occur on the 25th and then stop the following month. Stopee advises reviewing your billing cycle calendar before you request cancellation so you understand exactly how many more charges you will incur.

Mistake 6: not keeping cancellation proof

If Wodify continues to charge you after your cancellation date, you need written evidence that you requested cancellation. Keep copies of your cancellation email, Wodify's confirmation reply, screenshots of your account settings, and your billing statements. Without this documentation, you will struggle to dispute unauthorized charges with your bank or to escalate to a consumer protection authority. Stopee recommends saving your cancellation email thread to a separate folder on your computer titled "Wodify Cancellation - [Date]" so it is easy to find if you need it later.

Checklist: before you hit send on your cancellation request

Use this checklist to confirm you have completed every step correctly before you email Wodify support. Missing even one item can delay or derail your cancellation.

• Write down your business name exactly as it appears in Wodify settings
• Identify your current subscription plan (Engage, Grow, Promote, or custom)
• Verify the email address registered to your account (check account settings)
• Calculate a cancellation date at least 30 days from today
• Review your billing cycle calendar to understand your final charges
• Compose a clear cancellation email with subject line "Cancellation Request - [Your Business Name]"
• Include your business name, plan tier, and desired cancellation date in the email body
• Send from the registered account email address (do not use a backup email)
• Save a copy of your sent email and the recipient address (support@wodify.com)
• Wait for written confirmation from Wodify (within 2-3 business days)
• Save Wodify's reply confirming your cancellation and final billing date
• Set a calendar reminder to export your data 2 weeks before the end date
• Export all client records, payment history, and reports as CSV or PDF files
• Upload exported files to secure cloud storage outside Wodify
• One week before your end date, log in and verify the account still has access
• Check your payment method (credit card or bank account) for unexpected charges
• Document the exact date your subscription stops renewing (check your next billing statement)

Why stopee helps you stay in control of your cancellation

Cancelling a business subscription is not just about clicking a button-it involves timelines, data exports, refund negotiations, and proof-keeping. Wodify's cancellation process is email-based and requires precision. Stopee has helped thousands of Canadian gym owners, fitness studio operators, and subscription users cancel their accounts without losing data, overpaying, or getting stuck in renewal traps. Our guides cover every cancellation method, every mistake to avoid, and every right you have under Canadian consumer law. Whether you are a business owner cancelling a Wodify account or a gym member wondering how to exit your membership, Stopee empowers you with the exact steps, timelines, and language you need to cancel successfully. Visit Stopee.com today to explore more cancellation guides for services you use.

When to escalate to consumer protection authorities

If Wodify refuses to cancel your account after you have provided 30 days' notice, or if they continue charging you after your cancellation date, you have the right to file a complaint with your provincial consumer protection authority. In Ontario, contact the Ministry of Government and Consumer Services. In British Columbia, reach out to the Office of the Superintendent of Financial Institutions (OSFI) or your provincial consumer protection office. You can also dispute unauthorized charges with your credit card company or bank. Stopee recommends having all your cancellation emails and billing statements ready before you file a formal complaint.

Mailing address for wodify (if email fails)

Although Wodify's official cancellation process is email-only, if you must send a registered letter (raccomandata A/R) as a final escalation step, use this address as a precautionary measure-but contact support@wodify.com first to confirm they will accept mail:

Wodify Technologies Ltd
1100 Ludlow Street
Philadelphia, PA 19107
United States

This is Wodify's headquarters, not a dedicated cancellation mailbox, so email remains your best option for speed and confirmation. If you do send registered mail, send it via Canada Post with signature confirmation and keep the receipt. Do not rely on mail alone-follow up with an email to support@wodify.com referencing your mailed letter. Stopee has helped thousands of consumers cancel everything from fitness subscriptions to software platforms, and we know that written proof-whether email or registered mail-is your most powerful tool.