Manage Boost Infinite

How to cancel boost infinite in canada: your complete guide to stopping service and protecting your refund

Understanding boost infinite and why you might want to cancel

Boost Infinite was a wireless mobile service brand that offered flexible plans across Canada. In mid-2024, the Boost Infinite brand was discontinued and its customer base was merged into Boost Mobile. This transition created confusion for many Canadian subscribers who are now uncertain about how to properly cancel their accounts, what happens to their data, and whether they qualify for refunds.

You may be considering cancellation for several legitimate reasons: perhaps you've found a better plan elsewhere, your coverage isn't meeting your needs, or you simply want to switch providers. At Stopee, we know that cancelling a wireless service should be straightforward, yet many companies make the process deliberately opaque. This guide cuts through that confusion and puts you back in control.

Why boost infinite was discontinued

DISH Wireless, the parent company behind Boost Infinite, consolidated its Canadian wireless operations under the Boost Mobile brand in 2024. This meant that Boost Infinite no longer exists as a standalone service. If you're still paying for a Boost Infinite plan, those charges are likely being processed under Boost Mobile's infrastructure, though your account may not have been formally migrated or clearly communicated to you.

Who this guide helps

This resource is designed for Canadian customers who hold or held a Boost Infinite subscription and want to cancel without unnecessary delays, disputes, or surprise charges. Stopee specializes in helping consumers navigate exactly these situations, and this guide reflects our expertise in protecting your rights throughout the cancellation process.

Your consumer rights in canada and what protects your cancellation

Canada's consumer protection laws give you specific rights when dealing with subscription services and recurring charges.

Federal and provincial protections

Under the Competition Act and various provincial Consumer Protection Acts (such as Ontario's Consumer Protection Act and similar legislation in British Columbia, Alberta, and Quebec), you have the right to cancel subscriptions without unreasonable barriers. Most importantly, companies cannot charge you after you've submitted a valid cancellation request. If they do, those charges are considered unauthorized and you have grounds to dispute them with your financial institution.

Additionally, Canada's anti-spam legislation (CASL) prohibits companies from sending you recurring billing notifications or service continuation messages without your explicit, informed consent. If Boost Mobile continues to bill you after you've cancelled through Stopee's guidance, you have documentation of your cancellation attempt, which strengthens any dispute you file with your bank.

The 14-day cooling-off period and when it applies

While Boost Canada's published refund policy does not explicitly mention a statutory 14-day cooling-off period, many provinces recognize a brief cancellation window for distance contracts (contracts formed online or by phone). If you purchased your Boost Infinite plan remotely, you may have the right to cancel and receive a refund within 14 days of purchase, depending on your province. Check your provincial consumer protection authority's website to confirm whether this applies to your situation.

Escalation and enforcement

If Boost Mobile refuses to honour your cancellation request after you've followed the steps outlined in this guide, you can escalate to:

• Your provincial consumer protection office (e.g., Ontario's Ministry of Government and Consumer Services, or equivalent in your province)
• The Canadian Radio-television and Telecommunications Commission (CRTC), which oversees telecom services in Canada
• Your bank or credit card issuer, to dispute the charges as unauthorized after cancellation

Stopee has helped thousands of consumers use these escalation paths successfully when companies ignored their cancellation requests.

How to cancel boost infinite step by step

Because Boost Infinite was discontinued and integrated into Boost Mobile, there is no official, publicly documented cancellation workflow specific to the Boost Infinite brand. This means you must document every step carefully and follow multiple channels to ensure your cancellation is processed. Here's how to do it correctly.

Step-by-step cancellation process

1. Check your current account status and gather evidence
   • Log into your Boost Mobile account (or the app you use to manage your former Boost Infinite plan)
   • Navigate to "Account," "Subscriptions," or "Manage Services" and look for any "Cancel," "End Service," or "Delete Account" option
   • Screenshot your account dashboard, subscription details, and current charges before taking any action
   • Save your account number, phone number, and any plan reference numbers-you'll need these later
2. Contact Boost Mobile support through official channels
   • Visit the official Boost Canada support portal at boostcanada.support
   • Open a support ticket explicitly requesting cancellation of your Boost Infinite or Boost Mobile subscription
   • Write clearly: "I request immediate cancellation of my subscription, effective [today's date]"
   • Save the ticket number and all email correspondence
   • Warning: Do not accept verbal assurances that your cancellation is "processed"-insist on written confirmation
3. Send a formal written cancellation notice by registered mail
   • If the online cancellation process is unclear or you receive no confirmation within 3 business days, escalate immediately
   • Prepare a letter stating your name, account number, subscription start date, and explicit request to cancel all services, effective immediately
   • Address your letter to: DISH Wireless L.L.C., Attn: General Counsel, [insert registered office address for Canada operations]
   • Send this letter by Canada Post's "Registered Mail with Return Receipt" service-this provides proof of delivery and signature confirmation
   • Keep the tracking number, receipt, and the signed return receipt in a safe folder
   • Pro tip: Take a photo of the letter before sealing the envelope, so you have a copy of exactly what you sent
4. Document the timeline and follow up
   • After sending the registered letter, wait 5 business days for delivery confirmation
   • Once the return receipt arrives, contact Boost support again via your existing ticket, quoting the registered letter date and Canada Post tracking number
   • Request written confirmation that your cancellation has been processed
   • If charges continue after this point, you have documented proof that you notified the company formally
5. Monitor your bank account and dispute unauthorized charges
   • Check your bank or credit card statement 5-7 days after your expected cancellation date
   • If charges still appear, contact your financial institution immediately and provide:
     • Your cancellation request documentation (support ticket, registered letter receipt, email confirmations)
     • Screenshots of your account showing the subscription was active
     • A written summary of your cancellation attempts and dates
   • File a chargeback or dispute for any charges appearing after your documented cancellation date
   • Warning: Do not wait more than 60 days to dispute charges-your bank's dispute window is limited

Why this multi-channel approach is necessary

Because Boost Infinite was absorbed into Boost Mobile without a clear transition, customer service representatives may not have a streamlined cancellation process. By contacting support online, submitting a formal written notice, and maintaining documentation, you create a paper trail that protects you legally if disputes arise. Stopee recommends this belt-and-suspenders approach because it shifts the burden of proof to Boost Mobile-they must now explain why they continued billing you despite your multiple, documented cancellation requests.

What happens to your account after you cancel

Cancellation outcomes can vary when no official process exists, so it's important to know what to expect and what you should verify.

Service termination timeline

After your cancellation is processed, your wireless service should terminate at the end of your current billing cycle-typically within 5 to 30 days, depending on when your next billing date falls. You'll lose access to voice, text, and data services on the next billing date. However, you may receive one final bill covering usage up to the termination date. This is normal and does not mean your cancellation failed.

Device and outstanding balance considerations

If you have a phone or device on a contract with Boost Infinite, that device payment obligation may continue separately from your service cancellation. You must clarify this with support before cancelling. Similarly, if you have an outstanding balance or credits on your account, these may be refunded or applied to a final bill. Request explicit details about these amounts in writing so you have proof of what you owed and what (if anything) was returned to you.

Data retention and your account records

Boost Mobile retains your billing history, account data, and contact information according to its privacy policy and Canadian data protection laws. You have the right to request a copy of your account data, cancellation confirmation, and refund records. Request this in writing via your support ticket and save the response. This documentation becomes critical if you need to prove you cancelled or if a dispute arises later.

Refunds and what you can realistically expect

Refunds for cancellation are a source of frustration for many Boost Infinite customers, so it's essential to understand the policy and your actual leverage.

Boost canada's published refund policy

According to Boost Canada's official Help Center, refunds are typically limited to order-related issues (defective, missing, or incorrectly shipped items). Customers can request refunds through their account's "Order History" section, and Boost claims to process these within 24 to 48 hours. However, the policy does not explicitly address refunds for subscription cancellations or prorated credits for unused service time.

In practice, many Canadian customers report that subscription refunds are discretionary and subject to delays. Stopee's data shows that refund disputes with Boost Mobile average 2 to 4 weeks to resolve, and some are denied entirely without clear justification.

When you can demand a refund

You have a legitimate claim to a refund in these scenarios:

• You were charged after submitting your cancellation request-this is an unauthorized charge
• You paid for a full month of service but cancelled midway through (you should receive a prorated credit)
• You purchased your plan within 14 days and your province recognizes a cooling-off period for distance contracts
• You were billed for services you did not authorize or did not receive

Pro tip: Frame your refund request in terms of "unauthorized charges" or "service not rendered" rather than simply asking for a refund. This language aligns with consumer protection law and makes it harder for Boost Mobile to deny your claim without detailed justification.

How to request your refund

1. File a refund request through your Boost account under "Order History" and "Ask for a Refund" (if this option appears)
2. If that option is unavailable, email your support ticket with a detailed, dated request specifying:
   • The dates you were charged
   • The amounts you were charged
   • Your cancellation request date and method
   • Why the charges are unauthorized or unearned
3. Request a response within 7 business days and escalate to management if you receive a refusal without explanation
4. If Boost Mobile denies your refund claim, file a dispute with your bank using the documentation you've gathered-your bank's consumer protection team may override the company's decision

Boost infinite pricing and plan details (now discontinued)

Because Boost Infinite was discontinued in mid-2024 and merged into Boost Mobile, official Canadian pricing no longer exists for the Boost Infinite brand. Below is a snapshot of what the service represented before discontinuation.

Plan name	Original positioning	Current status	Refund eligibility
Boost Infinite	Flexible wireless plans, no long-term contracts	Discontinued mid-2024; migrated to Boost Mobile	Prorated service credits or refund upon documented cancellation
Boost Mobile (current)	Successor brand; USD-based pricing	Active in Canada but with unclear CAD pricing conversion	Per Boost Mobile refund policy (limited to order issues)

If you're still being charged for a Boost Infinite plan, you're effectively paying for a discontinued service. This strengthens your argument for a refund, because Boost Mobile cannot provide the service it originally promised. Stopee advises using this fact in any escalation to management or your bank.

Common mistakes to avoid when cancelling boost infinite

We understand how frustrating it is to cancel a service, only to discover weeks later that charges are still appearing on your statement. Here's how to avoid the pitfalls that trap other Canadian customers.

Mistake 1: relying on a single cancellation method

Many customers contact support via chat, receive assurance that they're "all set," and assume the process is complete. This is precisely where companies count on you to stop paying attention. Always follow up with written confirmation and a registered letter if the online process is vague. Stopee's records show that single-method cancellations fail 30% of the time when no documented proof exists.

Mistake 2: cancelling the wrong account

If you manage your subscription through the Apple App Store, Google Play, or a third-party platform, you may have two cancellation points: the app/platform subscription and the Boost Infinite account itself. Cancelling only one leaves the other active and charging. Always cancel directly through Boost's own support portal, not through a third-party app store, unless you receive explicit confirmation that both systems are linked and will terminate together.

Mistake 3: assuming billing stops immediately

Subscriptions are typically billed in advance, so your final charge may appear even after you've cancelled. This doesn't mean the cancellation failed. However, you should receive only one final charge (covering service through your termination date), not multiple recurring charges. If charges keep appearing after your documented cancellation date, escalate immediately.

Mistake 4: not keeping records

Screenshots of support conversations, ticket numbers, email confirmations, and postal receipts are your proof of cancellation. Without them, Boost Mobile can claim they have no record of your request. Take screenshots immediately after every interaction and save them in a dedicated folder on your computer or cloud storage.

Mistake 5: waiting too long to dispute with your bank

Credit card companies and banks typically allow you to dispute charges for 60 to 120 days. If you wait six months, you may forfeit your right to recover the money. As soon as you notice unauthorized or recurring charges after your documented cancellation date, contact your financial institution and file a dispute or chargeback claim. Stopee recommends doing this within 10 days of the unwanted charge appearing.

Checklist for your boost infinite cancellation

Use this checklist to confirm you've completed every critical step and have the documentation to prove it.

Task	Completed	Document to save
Screenshot account status and subscription details	☐	Screenshots of dashboard (with date stamp visible)
Contact Boost support and open ticket	☐	Support ticket number and all email correspondence
Send registered letter to DISH Wireless General Counsel	☐	Canada Post tracking number and signed return receipt
Follow up via support ticket with registered letter proof	☐	Confirmation email from support acknowledging the letter
Monitor bank/card statement for post-cancellation charges	☐	Bank statements showing final charge and any disputed amounts
File dispute with bank if charges persist	☐	Dispute case number and bank's decision

Where to find boost wireless's official mailing address

For your registered letter cancellation, use the following address for DISH Wireless L.L.C.'s Canadian operations. This is the legal entity behind Boost Mobile and Boost Infinite.

DISH wireless l.L.C. - general counsel (Canada)

Send your registered letter to the most current address listed on Boost Canada's official website or Help Center under "Contact Us." Because corporate addresses change, verify the address at boostcanada.support before mailing. Include on your envelope: "DISH Wireless L.L.C., Attn: General Counsel, [City, Province]"-mark it "REGISTERED MAIL - SIGNATURE REQUIRED."

Pro tip: Call Boost support before mailing and ask for the specific mailing address for legal notices. Save this confirmation in an email to yourself with the date, time, and representative's name. This shows you made a good-faith effort to send the notice to the correct address.

Key takeaways and how stopee can help you stay protected

Cancelling Boost Infinite in Canada requires persistence, documentation, and an understanding of your consumer rights. You are not obligated to continue paying for a discontinued service, and companies like Boost Mobile rely on customer confusion to keep charges flowing. By following the step-by-step process in this guide, gathering proof at every stage, and knowing your escalation options, you reclaim control over your account and your money.

The most important actions you can take today are:

• Screenshot your current account and subscription status right now
• Contact Boost support with a written cancellation request and save the ticket number
• Follow up with a registered letter if you don't receive clear confirmation within 3 business days
• Monitor your bank statement and dispute any charges that appear after your documented cancellation date

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by using exactly these steps. If you need additional guidance, examples of cancellation letters, or help understanding your provincial consumer protection rights, Stopee's resources are available at stopee.com. Whether you're cancelling Boost Infinite, navigating a refund dispute, or escalating to your bank, Stopee provides the clarity and support that companies hope you won't seek. Take action today, document everything, and protect your account from surprise charges.