Manage Boost Infinite

How to cancel boost infinite and avoid surprise charges in the philippines

What boost infinite is and why it matters for your cancellation

Boost Infinite was a mobile phone service built around unlimited talk, text, and data plans with no annual contract commitment. As of March 2026, the brand has been discontinued and all active offerings have been absorbed into Boost Mobile. This shift means your cancellation route may feel unclear-especially if you're in the Philippines and still see active login pages and billing reminders. You deserve clarity, and Stopee is here to walk you through every step.

The service that used to offer unlimited plans

Before discontinuation in July 2024, Boost Infinite charged subscribers a monthly recurring fee for mobile service. The primary plan was Unlimited at ₱1,250 per month, which included unlimited talk, text, and data plus 30GB of premium 5G data. The premium tier, Unlimited+, cost ₱2,500 monthly and added hotspot access and global calling and text features.

For most users, the value proposition was straightforward: one fixed monthly payment, no annual contract, and tiered data speeds. If you signed up while abroad or used an international payment method, you've been treated as an imported telecom subscriber rather than a local postpaid customer from Globe, Smart, or DITO.

Why boost infinite wasn't available as a local philippine service

Boost Infinite was never a licensed Philippine telecom operator. There was no local peso billing interface, no official Filipino language support, and no documented integration with common Philippine payment wallets like GCash or Maya. Users in the Philippines who subscribed did so through international channels-typically via a U.S. address, international credit card, or while physically abroad.

That context matters for your cancellation because Philippine consumer protections still apply to you, but your complaint escalation path may differ from someone cancelling a local Globe or Smart plan. Stopee recommends treating this as an international subscription cancellation, which means gathering stronger documentation upfront.

Your consumer rights when cancelling boost infinite

The consumer act of the philippines protects you

The Consumer Act of the Philippines (Republic Act No. 7394) gives you the right to cancel any service without penalty, provided the company was given clear notice. Boost Infinite must not charge you after your cancellation request is processed. If they continue billing you after you cancel, you have grounds to dispute the charge with your bank under Bangko Sentral ng Pilipinas (BSP) rules.

Keep in mind that "processed" means the company has acknowledged your cancellation request-not simply that you clicked a button. This is why Stopee emphasises saving all confirmation receipts, email threads, and chat logs. These documents become your legal proof if the company later claims they never received your request.

What to do if boost infinite refuses to cancel

If you submit a cancellation request and Boost Infinite continues to bill you, you have three escalation options. First, file a dispute with your bank or payment processor within 30 days of the unauthorised charge-most banks will reverse it while investigating. Second, lodge a formal complaint with the Department of Trade and Industry (DTI) under Republic Act No. 7394, which covers unfair billing practices. Third, Stopee recommends documenting the entire chain of communication and keeping a record of every charge after your cancellation date, as this becomes evidence of bad faith.

The law is on your side: any charge after a confirmed cancellation request is considered unlawful under Philippine consumer law. You do not need to pay a penalty, and you have the right to a full refund of charges incurred after your cancellation took effect.

How to cancel boost infinite step by step

What you need to do before you cancel

Most cancellation failures happen because users skip the documentation phase. Before you press any cancel button, you need a clear record of your current status. Log into your Boost Infinite account and take timestamped screenshots of your account dashboard, current plan name, billing date, account holder name, and any active add-ons. If a charge appears after cancellation, these images are your strongest proof.

Write down your next billing date and aim to cancel at least 5 to 10 business days before it arrives. This buffer is not a company requirement-it is a practical safeguard because user reviews across multiple platforms report that cancellation requests sometimes take longer than expected to process. Save your phone number, registered email address, and any unique account identifier you can find.

• Take clear screenshots of your account dashboard, plan details, and billing date
• Note the date and time you plan to cancel
• Write down your account email and phone number
• Gather any previous billing receipts or confirmation emails
• Create a folder to store all cancellation documentation

Cancel through your online boost infinite account

The direct verified route is through the Boost Infinite web portal at id.boostinfinite.com, even though the brand is being discontinued. Sign in with your registered email and password. Once logged in, navigate to your account settings or plan management section. Look for an option labelled "Cancel plan," "Manage plan," or "Account settings." The exact wording may vary, but most account portals follow this structure.

1. Visit id.boostinfinite.com in your web browser
2. Enter your registered email address and password
   • If you have forgotten your password, click "Forgot password" and reset it using your registered email
3. Click "Account" or "Settings" from the dashboard menu
4. Look for "Plan management," "Subscription," or "Billing" options
5. Select "Cancel plan" or "End subscription"
6. Review the cancellation summary on screen
   • Confirm the plan you are cancelling
   • Check the final billing date
   • Read any refund or credit terms displayed
7. Click "Confirm cancellation" or "Complete cancellation"
8. Take a screenshot of the confirmation page with the date and time visible
9. Save any confirmation email sent to your registered address

Pro tip: Web cancellations are faster and generate an immediate confirmation code. If the system shows a confirmation number, screenshot it or note it down verbatim. This number is your proof of submission.

Cancel by phone if the web portal is unavailable

If you cannot access the web portal or if the cancellation button does not appear in your account settings, phone support is your next option. Boost Infinite customer service can process cancellations directly over the phone, though you may experience longer hold times because the brand is being phased out.

1. Call Boost Mobile customer service
   • International users should dial the U.S. customer service line and explain you have a Boost Infinite account (no longer a separate number exists)
   • Have your account email and phone number ready
2. Tell the representative you want to cancel your Boost Infinite plan
3. Provide your account email address and any account identifier they request
4. Confirm the plan name and next billing date with the representative
5. Ask the representative to process the cancellation immediately
6. Request a reference number or confirmation code for your records
7. Ask when the cancellation will take effect (usually immediately or at the end of the current billing cycle)
8. Write down the representative's name, call time, and confirmation details
9. Send yourself an email summarizing the call within one hour while your memory is fresh

Warning: Do not end a phone call without a confirmation reference number. If the representative says "you're all set," that is not sufficient documentation. Ask for a reference number or ticket number, and if they cannot provide one, ask them to email a cancellation confirmation to your registered address.

Cancel via live chat if you prefer written proof

Boost Infinite customer support may still offer live chat through the account portal, even as the brand transitions. Chat cancellations create an instant written record, which is ideal for your documentation file. Open a chat session, explain that you want to cancel, and request that the representative send you a written confirmation at the end of the conversation.

1. Log into id.boostinfinite.com and look for a "Help," "Support," or "Chat" option
2. Click the live chat icon
3. Type: "I want to cancel my Boost Infinite account"
4. Provide your account email when asked
5. Confirm your plan name and next billing date with the agent
6. Ask the agent to provide a cancellation confirmation in the chat window
7. Copy and paste the entire chat conversation into a text document or PDF
8. Save the file with today's date in the filename (for example, "Boost_Infinite_Cancellation_Chat_23Mar2026.pdf")

What happens after you cancel boost infinite

Your service ends on a specific date

Most cancellation requests take effect at the end of your current billing cycle, not immediately. For example, if your next billing date is April 15 and you cancel on April 1, your service will end on April 15. You may lose access to calling, texting, and data on that date. Some accounts allow you to cancel immediately and receive a prorated refund, but this depends on your plan terms.

After your cancellation takes effect, check your account one week later to confirm no new charge has appeared. If a charge posts after your planned cancellation date, contact your bank immediately and file a dispute citing your cancellation confirmation number. Stopee recommends checking your billing statement every month for three months after cancellation, as billing errors can take time to surface.

Refunds and credits

Boost Infinite should refund any unused portion of your plan if you cancel before your next billing cycle ends. Refund eligibility depends on your payment method. If you paid by credit card, the refund appears on your card statement within 5 to 10 business days. If you paid through a third-party payment service, the refund may take longer or require manual processing by that service.

Request a refund explicitly during your cancellation if one is available. Do not assume the company will offer it automatically. Some companies only issue refunds if the customer asks. Keep your confirmation documentation, as you may need to reference your cancellation date and plan details when following up on a missing refund.

Pricing and what you were paying

Boost infinite plan costs

Both plans charged monthly without an annual contract, so you could cancel at any billing cycle. However, the discontinuation of Boost Infinite as a brand means no new subscriptions are being sold as of March 2026. If you are still an active subscriber, you are grandfathered on your original plan until you cancel or the company forces migration to Boost Mobile.

Common mistakes people make when cancelling boost infinite

Cancellation often feels lonely-here are the traps to avoid

Cancellation can feel like an uphill battle when a company is winding down. Many people think that simply stopping payment will cancel the service, but it will not. If you stop paying without formally cancelling, your account may be suspended for non-payment and then charged additional late fees. Your credit report could also be affected. Always cancel through official channels first, then monitor billing.

Another common mistake is cancelling but forgetting to save confirmation details. Users often receive a confirmation page, think the task is complete, and close the browser. Two weeks later, a charge appears and they have no reference number to dispute it. Stopee recommends taking a screenshot every single time you see a confirmation page, even if you think the process was simple.

Some users cancel their payment method (like deleting a credit card) thinking this will stop Boost Infinite from charging them. This does not work. The company will simply mark the account as past due and may use collection agencies or dispute your bank later. Always cancel the subscription itself through the account portal or by contacting support directly.

After cancellation: your next steps and protection checklist

What to do in the days and weeks after you cancel

Cancellation does not end your responsibility to monitor the account. Within one week of your planned cancellation date, log back into your Boost Infinite account and verify that no new charges are pending. Check your credit card or payment method statement as well. If you see a charge dated after your cancellation took effect, that charge is unauthorised under Philippine consumer law and you have the right to dispute it.

Create a reminder on your phone or calendar to check your statement 30 days after cancellation. Do the same at 60 days and 90 days. Many billing errors surface weeks or months after cancellation, and companies sometimes re-bill cancelled accounts by mistake. Being proactive now saves you stress and potential legal costs later.

Your cancellation protection checklist

• Saved screenshots of your account dashboard before and after cancellation
• Written record of the cancellation date, time, and confirmation code
• Email confirmation from Boost Infinite (if received)
• Copy of live chat or phone call transcript with representative name and call time
• Note of your plan name, next scheduled billing date, and final bill amount
• Reminder to check your payment method statement 7, 30, 60, and 90 days after cancellation
• Copy of your Consumer Act of the Philippines (Republic Act No. 7394) rights for reference if needed
• Contact details for DTI if you need to escalate a billing dispute

Why you should consider cancelling boost infinite now

The brand discontinuation affects your long-term service

Boost Infinite was folded into Boost Mobile in March 2026, which means the company is no longer actively supporting or developing the original Boost Infinite service. Your plan may be migrated to Boost Mobile terms and conditions at any time. New features you relied on may disappear. Customer support response times may increase. Over time, staying on a discontinued plan typically costs you more and delivers less value.

If you are not getting the service quality you signed up for, cancellation makes sense. You have no contract, so leaving carries no financial penalty beyond the time you have already paid for. Switching to a local Philippine carrier like Globe, Smart, Sun Cellular, or DITO often gives you better local support, faster billing resolution, and clearer consumer protections under the DTI.

Consider cancelling if any of these apply to you

• You no longer use the service regularly or have switched phones
• You are being billed in a foreign currency and find the conversion confusing
• Customer support response times have increased or become unavailable
• You prefer a local Philippine carrier with in-country support
• You want a plan with better call quality or coverage in the Philippines
• The price is higher than comparable local plans

Comparing boost infinite to local philippines alternatives

Why local carriers may be a better fit

Local carriers offer nationwide coverage, DTI consumer protection oversight, and billing in Philippine peso without conversion fees. If you spend most of your time in the Philippines, a local plan typically provides better value and faster support. Stopee recommends comparing coverage maps and customer reviews on local telecom forums before you switch.

Frequently asked questions about cancelling boost infinite

How long does a boost infinite cancellation take?

Web cancellations take effect immediately, and you receive a confirmation code on the same day. Phone and chat cancellations may take 24 to 48 hours to process, but you should receive email confirmation within one business day. Service termination typically happens at the end of your current billing cycle unless you request immediate cancellation.

Can i get a refund after cancellation?

Yes, if you cancel before your next billing cycle, you are entitled to a prorated refund for the unused portion of your plan under consumer protection rules. Request the refund explicitly during cancellation. If you are not offered one, contact customer service again and reference your cancellation confirmation number.

What if i cannot log into my boost infinite account?

Use the "Forgot password" link to reset your password, or contact customer service by phone. Provide your registered email address and the last four digits of your card used for payment. Customer service can verify your identity and process a cancellation even if you cannot access the account yourself.

Will cancelling affect my credit score?

No. Cancelling a phone plan has no impact on your credit. However, if you stop paying without cancelling, the account will be reported as past due and your credit score will be damaged. Always cancel officially first to avoid this outcome.

How stopee helps you cancel with confidence

At Stopee, we understand that cancelling a service should be straightforward, not a maze of frustration and hidden fees. We have helped thousands of consumers cancel subscriptions like Boost Infinite by providing clear step-by-step instructions, consumer law information, and escalation paths. Your cancellation matters, and you deserve transparency every step of the way.

Use this guide as your reference document. Save your screenshots, keep your confirmation codes, and know that you have consumer rights on your side. If Boost Infinite refuses to cancel or continues billing you after cancellation, Stopee recommends filing a complaint with the Department of Trade and Industry or disputing the charge with your bank. The Consumer Act of the Philippines (Republic Act No. 7394) protects you, and enforcement agencies take billing disputes seriously.

Cancellation contact information and escalation paths

Where to reach boost infinite for cancellation

Online account portal: id.boostinfinite.com (web cancellation recommended)

Phone support: Contact Boost Mobile customer service through their primary U.S. line; explain your account is Boost Infinite (a former brand now integrated into Boost Mobile). Hold times may be extended due to the brand discontinuation.

Chat support: Available through your account portal login page if you prefer written documentation of your cancellation request.

If boost infinite refuses to cancel or continues billing you

Escalation step 1: Dispute the charge with your bank or credit card company within 30 days of any unauthorised transaction. Provide your cancellation confirmation number as evidence.

Escalation step 2: File a formal complaint with the Department of Trade and Industry (DTI) Consumer Protection Group under Republic Act No. 7394 if the company ignores your cancellation request or refuses to refund unauthorised charges.

Escalation step 3: Contact the Bangko Sentral ng Pilipinas (BSP) Consumer Sector if your dispute involves a regulated financial institution or if your bank fails to resolve the billing issue.

Stopee is your ally in this process. If you face barriers during cancellation, revisit this guide, document every interaction, and do not hesitate to escalate to the DTI. You have the law on your side, and you deserve a cancellation that sticks.