Manage Rebtel

How to cancel rebtel and stop recurring charges: your complete canadian guide

Understanding rebtel and why you might want to cancel

Rebtel is a VoIP and international calling service that lets you make low-cost calls across Canada and to over 50 countries worldwide. You can choose between subscription plans (Canada Unlimited or Global Unlimited) or pay-as-you-go credit bundles, both billed monthly or as one-time purchases. If you've decided Rebtel no longer fits your needs or budget, you're not alone. At Stopee, we help thousands of people navigate subscription cancellations every month, and we understand that recurring charges can add up quickly. The good news: cancelling Rebtel is straightforward once you know the right steps and avoid the common traps.

What rebtel charges and how billing works

Rebtel bills you on a recurring monthly basis for active subscriptions. Charges continue until you actively cancel, meaning uninstalling the app or simply not using the service won't stop your payments. This is why taking action now matters. Your next billing cycle arrives automatically every 30 days unless you intervene.

When cancellation makes sense

You might cancel if calling rates have become expensive, you've switched to another service, or you simply want to reduce monthly expenses. Whatever your reason, Stopee recommends documenting your cancellation with written proof. This protects you if a charge reappears or if you need to dispute a transaction.

Your consumer rights in canada and what they mean for you

Canadian federal and provincial laws protect you when dealing with subscription services and auto-renewal.

Federal auto-renewal rules

Canada's Competition Act requires companies to disclose auto-renewal terms clearly before you buy. They must also obtain your express informed consent, provide simple cancellation mechanisms, and send you reminder notices before charging. If Rebtel doesn't comply with these rules, you have grounds to request a refund or escalate to the Competition Bureau of Canada.

Provincial consumer protection laws

Your province may offer additional protections. Quebec, for example, grants consumers a 14-day cooling-off period for distance contracts in some situations. Ontario's Consumer Protection Act requires clear, prominent disclosure of auto-renewal terms. If you believe Rebtel has breached these rules, contact your provincial consumer protection office. Stopee recommends keeping a record of all communications, cancellation confirmations, and charges as evidence.

How to cancel rebtel step by step

Cancellation method depends on where you signed up. Follow the route that applies to you.

Cancel via the rebtel website or mobile app

This is the fastest way to stop recurring charges on desktop or smartphone.

1. Open Rebtel on the web (rebtel.com) or launch the mobile app on your phone.
2. Log in with your email and password.
   • Forgot your password? Use the "Forgot password" link to reset it before you proceed.
3. Navigate to your account settings.
   • On web: select Account or Settings in the top menu.
   • On mobile app: tap the menu icon (three horizontal lines) and select Account or Settings.
4. Find the Subscriptions or Payments section.
   • Look for active subscriptions listed with renewal dates and amounts.
5. Select the Cancel subscription button next to your active plan.
   • Warning: Do not simply delete the app or remove your payment method. These actions do not cancel subscriptions. Cancellation must be done explicitly in account settings.
6. Confirm cancellation when prompted.
   • You will see a confirmation message. Keep a screenshot or note of the date and time.
7. Check your email for a cancellation confirmation message from Rebtel.
   • Save this email. It serves as proof of your cancellation date.

Pro tip: Complete this cancellation before your next billing date. Your subscription will stop renewing at the end of the current 30-day cycle, but you typically keep access until that period expires.

Cancel if you bought through the apple app store

In-app purchases through Apple are managed by Apple, not Rebtel directly. You must cancel or request a refund through Apple's system.

1. On your iPhone, iPad, or Mac, open the Settings app.
2. Tap your name at the top, then select Subscriptions.
   • On a Mac: go to System Settings > [Your Name] > Media and Purchases > Subscriptions.
3. Find and tap Rebtel from the list of active subscriptions.
4. Tap Cancel Subscription and follow Apple's prompts.
   • Apple will ask why you're cancelling. Answer honestly; this feedback helps the company improve.
5. You will see a cancellation confirmation from Apple.
   • Save this confirmation. You keep access until the end of your billing period.

Note: Apple handles your refund independently. If you believe you deserve a refund, contact Apple Support, not Rebtel.

Cancel via email or registered mail for written proof

Stopee always recommends a written cancellation record. Email is quickest; registered mail creates the strongest legal proof if disputes arise later.

Email cancellation

1. Compose a new email to support@rebtel.com.
2. Include your full name, account email, and phone number (if registered with Rebtel).
3. Write clearly: "I request immediate cancellation of my Rebtel subscription effective [today's date]."
4. Ask for written confirmation of the cancellation date.
5. Send the email and save a copy for your records.
6. Allow 3-5 business days for Rebtel to respond and process the request.

Pro tip: Send this email from the same address registered to your Rebtel account. This ensures Rebtel can verify your identity without delay.

Registered mail cancellation

Use registered mail (raccomandata A/R in Italian terms, or certified mail with delivery confirmation in Canada) if you want the strongest proof of delivery.

1. Write a formal letter on plain paper or company letterhead that includes:
   • Your full name and Rebtel account email address
   • Your phone number and account number (if you have it)
   • Today's date
   • A clear statement: "I request the immediate termination of my Rebtel subscription, effective [today's date]."
2. Sign the letter.
3. Visit Canada Post (or your local postal service) and request registered mail with delivery confirmation (called "signature required" or similar).
   • This service costs a few dollars but provides proof that Rebtel received your cancellation notice.
4. Obtain the tracking number and keep it safe.
5. Send to Rebtel's corporate address (see the address section at the end of this guide).
6. Allow 5-10 business days for delivery and processing.

Pro tip: Combine methods. Send both an email and a registered letter. This creates a paper trail that protects you if Rebtel claims they never received your cancellation request.

What happens immediately after you cancel

Cancellation can feel unsettling because your access doesn't disappear instantly. Here's what to expect and why it happens.

Your access and billing during the final period

After you cancel, your subscription stops renewing, but you typically retain full access to Rebtel services until your current billing period ends. For example, if you cancel on day 10 of a 30-day cycle, you can keep using Rebtel until day 40 (the end of the current month). No new charges will be added after this period. Rebtel will not bill you again unless you reactivate a subscription manually.

Account data and deletion

Rebtel retains your account and billing history per its terms of service. If you want all personal information permanently removed, send a separate deletion request to support@rebtel.com after cancelling. Include your account email and request complete account removal. Allow 10-15 business days for processing.

If you used a credit card or payment method

Your cancellation confirmation should mention that recurring billing has ceased. Monitor your next billing cycle (the date shown on your most recent receipt) to confirm no charge appears. If a charge does appear after cancellation, contact Stopee for guidance on disputing the transaction with your bank.

Rebtel pricing plans and what you're paying for

Understanding your plan helps you decide whether cancellation is the right choice or if switching to a cheaper option works better.

Prices shown in USD on Rebtel's website are converted to CAD for Canadian accounts. GST, HST, or PST may apply depending on your province. Before cancelling, compare: Canada Unlimited at $2 per month is cheaper than many competitors, so verify whether you truly want to leave or simply adjust your plan.

Refunds: what rebtel will and won't reimburse

Not every cancellation qualifies for a refund. Understanding Rebtel's refund policy prevents disappointment.

When you can get a refund

Rebtel refunds unused credits and unused subscriptions only if you request reimbursement within 90 days of purchase and the credits or subscription period remain completely unused. For example, if you purchased 500 minutes of credits on January 1 but never made a call, you can request a refund by March 31. Once you use even a portion of your credits or your subscription period begins, refunds are typically denied.

What rebtel will not refund

Introductory offers, welcome bonuses, promotional deals, minute buckets, vouchers, and gift tokens are non-refundable under any circumstance. Partially used credits cannot be refunded. Subscription time that has already passed (for example, a 30-day cycle that began 15 days ago) is non-refundable.

How to request a refund

All refund requests must be submitted in writing to support@rebtel.com within 90 days of purchase. Include your full name, account email, the purchase date, and the amount you paid. Rebtel will review your request and respond within 7-10 business days. After the 90-day window closes, Rebtel treats all payments as final.

Important: If you purchased via the Apple App Store, Apple handles refunds independently. Submit refund requests through Apple, not Rebtel. Stopee recommends following up in writing if you don't hear back within two weeks.

Common mistakes that delay or prevent cancellation

Many people think they've cancelled only to find surprise charges appearing months later. These traps are avoidable.

Deleting the app does not cancel your subscription

This is the single most common mistake. Uninstalling the Rebtel app removes the software from your phone but does nothing to stop recurring charges. Your subscription remains active in Rebtel's system, and your payment method will be charged on the next billing date. You must cancel through account settings, email, or registered mail.

Removing your payment method is not cancellation

Deleting your credit card, debit card, or PayPal account from Rebtel's system does not cancel subscriptions. Some users hope that a declined payment will automatically cancel, but Rebtel will attempt to retry the charge or contact you for an updated payment method. Always cancel the subscription itself first.

Assuming verbal confirmation is enough

If you contact Rebtel by phone or chat, ask for written confirmation via email. Verbal assurances are difficult to prove if a dispute arises. Stopee always recommends following up any phone call with an email reiterating what was discussed and requesting written confirmation.

Not checking your email for confirmation

After cancelling via the app or website, watch for a confirmation email within 24 hours. If it doesn't arrive, send a follow-up email to support@rebtel.com asking for proof of cancellation. A missing confirmation often signals a processing error.

Ignoring charges after your "final" billing date

Your subscription should stop renewing after the current 30-day period ends. If a charge appears after that date, this is a billing error. Contact Rebtel immediately and request a refund. If Rebtel refuses, escalate to your bank or credit card company to dispute the charge.

Cancellation checklist: confirming you're truly cancelled

Use this checklist to verify your cancellation is complete and binding.

Before you finish

• Check the app or website to confirm no active subscriptions appear in your account.
• Locate and save your cancellation confirmation email from Rebtel.
• Note the cancellation date and your final billing date.
• If you sent registered mail, save the tracking number and delivery confirmation.
• Take a screenshot of your account showing no active subscriptions (if available).
• Save any phone numbers or support ticket numbers from your cancellation request.

For the next 30-60 days

• Monitor your credit card or bank statement for unexpected Rebtel charges.
• If a charge appears after your final billing date, take a screenshot and contact your bank immediately.
• Keep all cancellation records for at least one year in case you need to dispute future charges.

Customer experiences and reviews

Real users consistently praise Rebtel for low calling costs and ease of use. Many appreciate the transparent pricing and simple app interface. However, some users report frustration with cancellation confirmation delays and unexpected charges after requesting cancellation. The majority of complaints centre on billing rather than call quality. This underscores why following our step-by-step approach and keeping written proof matters so much.

On independent review sites, Rebtel averages 4.5 out of 5 stars. Negative reviews frequently mention difficulty reaching customer support and billing issues that took weeks to resolve. Positive reviews highlight competitive pricing, especially for Canada Unlimited at $2 per month.

Should you cancel or explore alternatives

Before you fully commit to cancellation, consider whether a different plan might better suit your needs.

Reasons to stay with rebtel

• Canada Unlimited ($2/month) is exceptionally affordable for unlimited domestic calling.
• Global Unlimited ($12/month) covers 50+ countries and costs less than many competitors.
• Pay-as-you-go credits offer flexibility if you don't call frequently.
• App works on iOS and Android with reliable call quality.

Reasons to cancel

• You've switched to WhatsApp, Skype, or another free calling app.
• Your phone plan now includes unlimited long-distance or international calling.
• You rarely use the service and want to reduce monthly expenses.
• Customer support has been slow or unhelpful with billing issues.
• You've experienced repeated charges after requesting cancellation.

If cost is your only concern, Canada Unlimited at $2 per month is genuinely inexpensive. Before cancelling, Stopee recommends asking yourself whether you might resume calling in the future. If yes, downgrading to credits might be wiser than full cancellation.

Contact information and mailing address for rebtel

Use this information if you need to reach Rebtel directly for cancellation, refunds, or account deletion.

Email support

Send all written cancellation and refund requests to: support@rebtel.com

Registered mail address

For cancellation via certified mail, send your letter to Rebtel's corporate office. Rebtel's registered business address is available through the company's legal contact page on rebtel.com or via the company registry in Sweden (Rebtel's country of incorporation). For fastest processing, include your account email and full name in the letter and request a confirmation of receipt.

Pro tip: Before sending registered mail, email support@rebtel.com asking for the correct mailing address to confirm you have the current office location. This ensures your letter reaches the right department.

Next steps: take action today

Cancelling Rebtel is simple when you follow the right process. Whether you choose to cancel via the app, email, or registered mail, the key is taking action immediately and preserving proof of your cancellation request. Don't wait for the next billing date to surprise you.

If you encounter resistance from Rebtel, won't accept your cancellation request, or refuses to process a refund you believe you're entitled to, reach out to your provincial consumer protection office. Stopee has helped thousands of consumers navigate subscription cancellations and dispute unfair charges. Our step-by-step guides and support resources are designed to empower you to take control of your finances and avoid unwanted recurring bills. Start your cancellation today using the method that works best for you, and confirm within 24 hours that your request has been processed. Your wallet will thank you.