Manage Rebtel

How to cancel rebtel in new zealand and protect your wallet

Understanding rebtel and why you might want to cancel

Rebtel is a mobile app and web-based calling service that lets you make low-cost international calls, buy monthly unlimited plans, or pay as you go with Rebtel Credits. If you're in New Zealand, you can use Rebtel to call landlines and mobiles overseas at rates much lower than your standard phone provider charges.

The service operates on two main models: monthly subscriptions (like the New Zealand Unlimited plan at NZ$7.00 per month or the Global Unlimited plan at NZ$12.00 per month) and pay-as-you-go credit bundles starting from around NZ$5.00 for 666 minutes.

You might decide to cancel Rebtel for several reasons: you've found a cheaper alternative, your calling needs have changed, or you're simply not using the service enough to justify the cost. Whatever your reason, Stopee is here to guide you through the cancellation process step by step, ensuring you don't lose money or get caught in hidden renewal traps.

Common reasons new zealand users cancel rebtel

Many customers cancel because they've switched to a different calling app or discovered that their mobile plan now includes international minutes. Others stop using Rebtel after moving abroad or reducing their contact with overseas friends and family.

If your situation has changed and you're ready to cut ties with Rebtel, the good news is that cancellation is straightforward once you know where to look.

How to cancel rebtel via the mobile app

If you signed up through the Rebtel app on your phone, this is the quickest cancellation route.

Step-by-step app cancellation

1. Open the Rebtel app on your smartphone (iPhone or Android).
2. Tap on your account icon or menu, then navigate to Account or Settings.
3. Look for a section called Your Subscriptions or Active Subscriptions.
4. Find the subscription plan you want to stop (for example, "New Zealand Unlimited" or "Global Unlimited").
5. Select or tap on the subscription tile.
6. Choose the option to Deactivate, Cancel, or Stop Renewal.
7. Confirm your cancellation when prompted.

Pro tip: Take a screenshot of the confirmation screen showing your cancellation date. This becomes your proof if Rebtel attempts to charge you again after you cancel.

Warning: Simply deleting the Rebtel app from your phone does not cancel your subscription. Your payment method will continue to be charged unless you deactivate the subscription through the app's account settings.

What to expect after cancelling via the app

Once you deactivate your subscription through the Rebtel app, Rebtel will stop automatic renewals immediately. You'll typically retain access to your account and any remaining Rebtel Credits until the end of your current billing period.

For example, if you cancel mid-cycle on day 15 of a 30-day billing period, you should keep your service until day 30. After that date, Rebtel will no longer charge you.

How to cancel rebtel via the website

If you prefer to manage your account on a computer or tablet, you can cancel directly through the Rebtel website.

Website cancellation steps

1. Visit rebtel.com in your web browser.
2. Log in using your Rebtel account credentials (email and password).
3. Once logged in, find your account dashboard or profile section.
4. Look for Subscriptions, Active Plans, or Billing.
5. Locate the subscription you want to cancel and select it.
6. Click Deactivate or Cancel Subscription.
7. Confirm the cancellation in the pop-up window or confirmation page.

Pro tip: After cancelling, log out and log back in to verify that your subscription no longer appears as active. This double-check prevents accidental re-activation.

How to cancel if you signed up through apple or google play

If you originally purchased your Rebtel subscription through the Apple App Store or Google Play Store, you need to cancel through that platform's subscription management system, not through the Rebtel app itself.

Cancel a rebtel subscription on apple devices

1. On your iPhone or iPad, open Settings.
2. Tap your name at the top of the Settings menu.
3. Select Subscriptions.
4. Find Rebtel in the list of active subscriptions.
5. Tap on Rebtel to open its subscription details.
6. Choose Cancel Subscription or Edit, then confirm cancellation.
7. Check the confirmation message to verify the cancellation date.

Warning: Deleting the Rebtel app will not cancel your Apple subscription. You must follow these steps to stop billing.

Cancel a rebtel subscription on android (Google play)

1. Open the Google Play Store app on your Android device.
2. Tap the menu icon (three horizontal lines) in the top left corner.
3. Select Subscriptions.
4. Tap Rebtel from your active subscriptions list.
5. Select Cancel Subscription.
6. Follow the prompts to confirm your cancellation.

Pro tip: After cancelling on Google Play, wait 24 hours and then check the subscription list again to confirm the subscription no longer appears as active.

Understanding your rights under new zealand consumer law

New Zealand's Consumer Guarantees Act 1993 and the Fair Trading Act 1986 protect you when you buy services like Rebtel. Stopee recommends understanding these protections, as they can help if Rebtel continues to charge you after cancellation or refuses to honour a refund request.

Your consumer rights when cancelling

Under the Consumer Guarantees Act, services must be rendered with due care and skill, within a reasonable time, and fit for purpose. If Rebtel charges you after you cancel, or if the service fails to work as promised, you have grounds to dispute the charge and request a refund.

The Commerce Commission (New Zealand's consumer authority) also enforces the Fair Trading Act, which prohibits misleading or deceptive conduct. If Rebtel makes it difficult to cancel or hides cancellation options, this may breach fair trading principles.

Pro tip: If Rebtel refuses to stop charging you after cancellation, contact the Commerce Commission at comcom.govt.nz to file a complaint. Include your cancellation confirmation screenshot, bank statements showing unwanted charges, and copies of any emails with Rebtel support.

Refunds: what you can recover after cancellation

Rebtel's refund policy is more generous for unused credits than for subscriptions, but you still have options if you believe you've been wrongly charged.

Refund eligibility for rebtel credits

Rebtel will refund unused Rebtel Credits up to 90 days after you purchase them. This means if you bought a NZ$5.00 credit bundle and never used any of those minutes, you can request a refund within the 90-day window.

However, if you've used any portion of your credits, Rebtel typically treats the purchase as non-refundable once the service has been delivered.

Refund eligibility for monthly subscriptions

Monthly subscriptions like "New Zealand Unlimited" or "Global Unlimited" are generally non-refundable if you've used the service. Rebtel's terms state that intro deals, welcome offers, minute buckets, and promotional vouchers are never refundable.

Your only route to a refund on a subscription is if you can demonstrate that you were wrongly charged (for example, you were charged twice in the same billing period) or if Rebtel failed to deliver the service at all.

Warning: The 14-day consumer cooling-off period does not automatically apply to digital services when you simply change your mind. You cannot cancel a Rebtel subscription after using it for five days and expect a refund just because you decided you didn't like the service.

How to request a refund from rebtel

1. Gather evidence: collect your order confirmation email, bank statement showing the charge, and any screenshots of failed service.
2. Open a new email to support@rebtel.com.
3. Write a clear, factual explanation of why you believe you deserve a refund (for example: "I was charged NZ$7.00 twice on 10 November 2024 for a single subscription month").
4. Include all relevant dates, amounts, and transaction IDs.
5. State clearly what you're requesting (full refund, partial refund, or credit).
6. Send your email and keep a copy for your records.
7. Rebtel aims to respond within 7-10 business days, though this is not guaranteed.

Pro tip: If Rebtel ignores your refund request or refuses without good reason, Stopee advises you to escalate to the Commerce Commission. They have authority to investigate unfair contract terms and can pressure Rebtel to refund you.

Important: Rebtel will not consider refund claims made more than 90 days after the charge. Mark the 90-day deadline in your calendar as soon as you discover an unwanted charge.

Rebtel pricing and plan comparison

Understanding what you're paying for helps you decide whether cancellation makes sense or if a different plan might suit you better.

Current rebtel plans for new zealand

If you're cancelling because the monthly cost has crept up, consider whether a pay-as-you-go bundle might be cheaper for your actual calling habits. Many Stopee users discover they're paying for unlimited plans they barely use, when a smaller credit bundle would have served them far better.

What happens to your account after you cancel

Cancelling a subscription is different from deleting your account, and understanding this distinction saves you from confusion later.

Access and service after cancellation

When you cancel a Rebtel subscription, you retain access to your account and any remaining Rebtel Credits until the end of your paid billing period. If today is 15 November and your billing period ends 30 November, you can continue making calls until 30 November using your existing credits.

After your current billing period expires, Rebtel will cut off access unless you reactivate a subscription. Any unused credits typically expire after 12 months of inactivity, so use them or lose them.

Your personal data and account information

Cancelling your subscription does not automatically delete your Rebtel account or erase your personal information. Rebtel retains your account data, call history, and payment methods in case you want to reactivate in the future.

If you want Rebtel to permanently delete your account and remove your personal data, contact Rebtel support at support@rebtel.com and explicitly request account closure and data deletion. Keep the confirmation email for your records.

Pro tip: Before requesting full account deletion, ensure you've used or noted down any remaining Rebtel Credits. Once your account is deleted, you'll lose access to those credits permanently.

Common mistakes to avoid when cancelling rebtel

It's frustrating to think you've cancelled only to discover months later that Rebtel is still charging you. We've seen this happen too many times, and Stopee wants to help you avoid these pitfalls.

Mistake 1: uninstalling the app instead of cancelling the subscription

Deleting the Rebtel app from your phone is not cancellation. Your subscription and billing remain active in Rebtel's system and on your payment method. You must cancel through the app's account settings, the website, or your app store account.

Mistake 2: cancelling only through the app when you signed up via app store or google play

If you purchased your subscription through Apple or Google Play, cancelling through the Rebtel app alone may not stop your charges. You must cancel the subscription through your app store account settings as well.

Mistake 3: not taking a screenshot of the cancellation confirmation

Without proof that you cancelled, you'll struggle to dispute charges if Rebtel bills you again. Always capture a screenshot showing the cancellation date and confirmation message.

Mistake 4: missing the 90-day refund request window

Rebtel won't consider refund requests made after 90 days. Mark your calendar as soon as you discover an unwanted charge and submit your refund request immediately.

Mistake 5: not checking your bank statement after cancellation

Some customers cancel successfully but don't verify that Rebtel has actually stopped charging. Check your bank or credit card statement 5-7 days after your billing cycle ends to confirm no new charge appears.

Your cancellation checklist

Use this checklist to ensure you've completed every step and protected yourself:

• Decide which cancellation method applies to you (app, website, or app store).
• Log in to your account and navigate to your subscriptions.
• Select your active Rebtel subscription.
• Choose deactivate or cancel and confirm.
• Take a screenshot of the confirmation screen immediately.
• Note the date your current billing period ends.
• Request any unused credit refunds within 90 days if applicable.
• Wait 5-7 days after your billing period ends, then check your bank statement.
• Verify that no new Rebtel charge appears.
• Save all confirmation emails and screenshots for at least one year.

Getting help if rebtel won't stop charging you

If you've cancelled Rebtel but charges continue to appear on your bank statement, escalation is necessary. Stopee advises taking these steps in order.

Step 1: contact rebtel support

Email support@rebtel.com with your cancellation screenshot and the unwanted charges visible in your bank statement. Request an immediate refund and an explanation for why billing continued after cancellation.

Give Rebtel 7 business days to respond. If they don't reply or refuse to help, move to step 2.

Step 2: dispute the charge with your bank

Contact your New Zealand bank or credit card provider and inform them that you cancelled a subscription but Rebtel continued to charge you. Most banks allow you to dispute charges within 120 days.

Your bank will investigate and may reverse the charges and issue you a refund while they investigate. This process typically takes 10-15 business days.

Step 3: complain to the commerce commission

If your bank dispute is unsuccessful or if Rebtel's conduct seems deliberately deceptive, file a complaint with the Commerce Commission (the New Zealand authority responsible for fair trading and consumer protection).

Visit comcom.govt.nz and submit a complaint detailing your cancellation attempts, the continued charges, Rebtel's failure to respond, and your bank dispute outcome. Include all screenshots, emails, and bank statements as evidence.

Stopee has seen the Commerce Commission take action against companies that deliberately make cancellation difficult, so don't hesitate to escalate if Rebtel ignores you.

Summary and next steps

Cancelling Rebtel in New Zealand is straightforward when you follow the right process. Whether you cancel through the app, website, or your app store account depends on how you originally signed up. The key is to take a screenshot, verify the cancellation, and monitor your bank statement afterward.

If Rebtel continues to charge you despite cancellation, you have consumer protections under New Zealand law. The Commerce Commission and your bank can both help you recover unwanted charges and hold Rebtel accountable for unfair billing practices.

Remember: cancelling a subscription stops future charges but does not automatically delete your account or erase your data. If you want Rebtel to completely remove your personal information, request account closure separately.

Stopee has helped thousands of consumers cancel services without losing money or getting stuck in renewal traps. Use this guide, save your confirmation screenshots, and don't be afraid to escalate if needed. You're in control, and cancelling should be simple.

Rebtel cancellation contact information

If you need to contact Rebtel directly for support or to request account closure and data deletion:

• Email: support@rebtel.com
• Website: rebtel.com
• Postal address (international): Rebtel Networks AB, Norrlandsgatan 8, 111 43 Stockholm, Sweden

Rebtel does not maintain a dedicated postal address for New Zealand customers, so email is your fastest route to support. For serious billing disputes, escalate to the Commerce Commission at comcom.govt.nz or contact your bank.

Stopee remains your advocate throughout the cancellation process. We're here to ensure you get clear, actionable guidance every step of the way.