Manage Beatstars

How to cancel beatstars and protect your creator income

Understanding beatstars and why creators cancel

Beatstars is an online marketplace where producers, beat makers, and music creators buy, sell, and license instrumental beats. The platform offers seller subscriptions (Starter, Growth, Professional tiers), buyer subscriptions (BeatPass options), publishing services, and educational content through Beatstars Academy. If you've signed up for one of these services and now want to step back, Stopee is here to guide you through every cancellation method available.

Creators cancel Beatstars for many reasons: you may have found another distribution platform, your subscription costs no longer fit your budget, or you've decided to pause your music production entirely. Whatever your reason, you have the right to cancel without unnecessary friction. The challenge is knowing the exact steps before your next billing date hits. Stopee helps Canadian creators navigate this process with clarity.

Why cancelling early matters

Beatstars requires you to cancel at least 3 business days before your next billing date to avoid automatic renewal. Missing this window means you'll be charged for another subscription period, even if you planned to quit. That's why timing and clear instructions are critical. At Stopee, we ensure you understand the deadlines so you don't lose money to surprise charges.

Which beatstars services can you cancel

You can cancel seller subscriptions (Starter, Growth, Professional), buyer subscriptions (BeatPass tiers), Beatstars Academy memberships, and publishing services. Each has its own cancellation pathway and terms. Some are refundable under certain conditions; others are explicitly non-refundable. Stopee breaks down each option so you know exactly what to expect.

Beatstars pricing and subscription plans

This table outlines the main subscription tiers available on Beatstars, their costs in Canadian dollars, and what features you receive.

Most Beatstars subscriptions are billed in USD. Convert to Canadian dollars at your bank's current rate to see what you'll actually pay. If you've purchased through Apple App Store or Google Play, your subscription may appear under those platforms' billing instead.

Your consumer rights and refund protections in canada

Canadian consumer law protects you when digital services fail to deliver or act unfairly. Understanding your rights empowers you to push back if Beatstars refuses a reasonable cancellation or refund.

Consumer protection act coverage

Under Canada's Consumer Protection Act (varies slightly by province), you have the right to cancel subscription services within a cooling-off period, typically 14 days for remote purchases. If Beatstars charges you without clear consent or fails to process a timely cancellation, you can file a complaint with your provincial consumer protection authority. Stopee recommends keeping all confirmation emails, billing statements, and cancellation requests as proof of your attempts to cancel.

Chargeback and payment dispute rights

If Beatstars charges you after you've cancelled, or if you discover unauthorized charges, contact your bank or credit card company immediately. You can dispute the charge and request a refund through your financial institution. This is a powerful lever if the company ignores your cancellation request. Stopee advises all users to monitor their statements monthly to catch surprises early.

Platform-specific protections (Apple and google)

If you subscribed through Apple App Store, Apple's refund policy may give you stronger protection than Beatstars' stated non-refund policy. You can request a refund directly from Apple within 14-15 days of purchase. Similarly, Google Play offers a 48-hour refund window for most subscriptions. These policies sometimes override the merchant's terms, so don't assume Beatstars' "non-refundable" claim is final.

How to cancel beatstars: step-by-step methods

Beatstars offers multiple cancellation routes depending on where you subscribed. Follow the correct method for your account type to ensure your cancellation processes before the 3-business-day deadline.

Cancel a seller or buyer subscription on the beatstars website

This is the fastest and most direct method if you signed up directly on Beatstars.com.

1. Log into your Beatstars account using your email and password.
   • If you've forgotten your password, use the "Forgot password" link on the login page.
2. Navigate to your Account Settings (usually in the top-right menu or profile icon).
   • Look for a "Subscription" or "Billing" section.
3. Click "Manage Subscription" or "View Subscription Details."
   • You'll see your current plan, billing cycle, and renewal date.
4. Select "I want to cancel my subscription" or the "Cancel" button.
   • Beatstars may ask why you're leaving; these feedback responses are optional.
5. Confirm the cancellation when prompted.
   • Check your email for a confirmation receipt immediately.
6. Verify your next billing date has been removed or marked as "cancelled."
   • If it still shows a future charge, screenshot this and contact support to escalate.

Pro tip: Cancel at least 3 business days before your renewal date. If your renewal date is a Friday, cancel by Tuesday at the latest to be safe. Weekends and holidays don't count as business days.

Warning: Do not assume that simply stopping your use of Beatstars counts as cancellation. You must formally request cancellation in your account settings or via email, or you will be charged automatically.

Cancel a beatstars academy membership

Beatstars Academy operates on a separate billing and cancellation system. You can cancel at any time, but refunds depend on when you purchased.

1. Log into your Beatstars account and navigate to Academy.beatstars.com.
   • Your Academy login uses the same credentials as your main Beatstars account.
2. Go to your Account or Subscription settings within the Academy portal.
   • Look for a "Memberships" or "Courses" section showing active enrollments.
3. Select the membership or course you wish to cancel and click "Cancel membership" or "Unenroll."
   • Confirm the cancellation when prompted.
4. If the web interface doesn't offer a cancellation option, email support@beatstars.com with your account email, membership name, and request to cancel.
   • Include the date you enrolled and ask for confirmation of the cancellation date.

Warning: Academy memberships are generally non-refundable once you've purchased access. Cancellation prevents future charges but does not recover what you've already paid. Check the Academy's terms at academy.beatstars.com/policies/terms before enrolling if refund eligibility is important to you.

Cancel beatstars publishing services

Publishing services are handled separately and require direct contact with Beatstars support.

1. Email support@beatstars.com with the subject line "Request to cancel publishing service."
   • Include your account email, the date you enrolled, and your full name.
2. In the email body, clearly state you want to cancel your publishing registration.
   • Specify whether you want access to end immediately or at the end of your current billing term.
3. Ask support to confirm the cancellation date and whether any refund is available.
   • Publishing registration fees are non-refundable per the Publishing Services Agreement.
4. Wait for a response email confirming your cancellation. Keep this email as proof.
   • Beatstars typically responds within 1-2 business days.
5. Check your next billing statement to confirm no renewal charge appears.
   • If a charge still appears after your cancellation confirmation date, escalate with your bank or file a complaint with your provincial consumer authority.

Cancel an apple app store subscription

If you purchased your Beatstars subscription through the iOS App Store, Apple handles cancellations, not Beatstars directly.

1. On your iPhone or iPad, open the Settings app.
   • Tap your name at the top of the screen.
2. Tap "Subscriptions."
   • You'll see all active subscriptions tied to your Apple ID.
3. Find "Beatstars" in the list and tap it.
   • If it's not visible, scroll down to see cancelled or expired subscriptions.
4. Tap "Cancel Subscription" or "Edit Subscription" and select the "Cancel Subscription" option.
   • Confirm your cancellation when prompted.
5. You'll receive an email confirmation from Apple. Keep this as proof.
   • Your access will end at the end of the current billing period.

Pro tip: If you purchased through Apple more than 14-15 days ago and want a refund, request one directly through Apple's support. Tap the Beatstars subscription, scroll down, and tap "Report an Issue" to open a dispute with Apple. Apple's 14-15 day refund window sometimes extends if you have a legitimate reason (e.g., accidental purchase or service not as described).

Cancel a google play subscription

Subscriptions purchased through Google Play are managed through your Google account, separate from Beatstars.

1. On your Android device, open Google Play Store.
   • Tap your profile icon in the top-right corner.
2. Tap "Manage subscriptions" or "Payments and subscriptions."
   • The exact label depends on your Android version and Play Store version.
3. Find "Beatstars" in your active subscriptions list and tap it.
   • If you don't see it, check "Cancelled" or "Expired" tabs.
4. Tap "Cancel subscription."
   • Google will ask for feedback; you can skip this or provide a reason.
5. Confirm the cancellation. Google will send you an email receipt.
   • Your access ends at the end of the current billing cycle.

Pro tip: Google Play offers a 48-hour refund window on most subscriptions. If you just purchased within the last 2 days and want your money back, tap "Get refund" instead of "Cancel subscription." This may process faster than going through Beatstars support.

What happens after you cancel beatstars

Cancellation doesn't mean your account disappears overnight. Understanding what remains and what changes helps you plan your next steps.

Access and features after cancellation

Once your cancellation is confirmed, you lose access to subscriber-only features immediately or at the end of your paid term, depending on the service. For seller subscriptions, your ability to upload new beats or access advanced analytics may be restricted once your current billing cycle ends. Your profile, uploaded beats, and existing sales remain in your account unless you manually delete them. Buyers can no longer download additional beats through BeatPass unless they renew their subscription.

Keeping your account and content

Cancelling a subscription does not delete your Beatstars account or your catalog of uploaded beats. If you want to preserve your profile and past sales history, you can leave your account active without paying. If you want to delete everything, you must request account deletion separately through support@beatstars.com. This is permanent and cannot be undone, so consider carefully before requesting full deletion.

Reactivating a cancelled subscription

If you change your mind within a few days of cancellation, you can often reactivate your subscription by logging back in and selecting "Reactivate" or "Restart subscription." Check your confirmation email to see if reactivation is available. If not, you can always sign up again, though the promotional pricing you may have received initially may not apply.

Refund policy and what you can recover

Beatstars' official refund policy is strict, but Canadian consumer law and platform policies (Apple, Google) can override it in specific situations.

Beatstars' stated non-refund policy

Beatstars explicitly states that subscription payments are non-refundable. Once you've paid for a billing cycle, cancelling does not entitle you to a refund of amounts already charged. This is why the 3-business-day cancellation deadline is so critical: your only way to avoid a charge is to cancel before it processes, not to request a refund after.

Warning: The non-refund policy applies to seller subscriptions, buyer subscriptions, and Academy memberships. Publishing service registration fees are also non-refundable.

Exceptions: overcharges and billing errors

Beatstars may refund you if their system incorrectly charged you twice, charged you the wrong amount, or charged you after you cancelled. Contact support@beatstars.com with proof of the error (screenshots of your billing statement and cancellation confirmation). Stopee recommends keeping all transaction records for at least 6 months so you can dispute any unwarranted charges.

Refunds through apple app store and google play

If you subscribed through Apple or Google, their refund policies take precedence over Beatstars'. Apple offers a 14-15 day refund window; Google Play offers 48 hours. If you fall within these windows and request a refund directly from Apple or Google, you have a strong chance of recovery even if Beatstars claims the charge is non-refundable. Contact Apple Support or Google Play Support directly and explain that you cancelled your subscription and want a refund. Stopee has helped thousands of consumers recover money this way by appealing to the platform rather than the merchant.

Chargeback as a last resort

If Beatstars continues charging you after you've submitted a cancellation request and documented proof, contact your bank or credit card company and dispute the charge. You can initiate a chargeback, which forces the payment processor to investigate and potentially reverse the transaction. Be prepared to provide copies of your cancellation request, confirmation emails, and billing statements. This is a powerful tool when a company refuses to honour your cancellation.

Common cancellation mistakes to avoid

Cancellation sounds simple, but small errors can leave you paying for another month. Here are the traps most creators fall into.

Waiting too close to the renewal date

Beatstars requires you to cancel at least 3 business days before renewal. If your renewal date is Friday, July 12, you must cancel by Tuesday, July 9 at the latest. Many creators wait until July 11 thinking they're safe, only to discover the charge has already processed. The remedy is to cancel immediately when you decide to quit, not on the last day. Stopee always recommends cancelling as soon as the decision is made.

Confusing cancellation with disabling notifications

Some creators think that muting email notifications from Beatstars or deleting the mobile app counts as cancellation. It doesn't. Your subscription remains active and will renew automatically unless you formally cancel in your account settings or via email. Always take active steps to cancel, not passive ones.

Cancelling on the wrong platform

If you subscribed through Apple App Store, cancelling through your Beatstars account settings won't work; you must cancel through Apple Settings. The same applies to Google Play. Check your original confirmation email to see which platform processed your payment, then cancel there. Using the wrong method can leave your subscription active and result in an unexpected charge.

Not confirming the cancellation in writing

If you email support@beatstars.com requesting a cancellation, keep the email and wait for a written reply. Don't assume silence means approval. Follow up after 3-5 business days if you haven't heard back. Stopee recommends taking screenshots of your cancellation request and their response for your records in case a dispute arises later.

Forgetting to check your next statement

Even after cancelling, monitor your next billing statement. If a charge appears after your cancellation date, immediately contact Beatstars support with proof of cancellation. The sooner you catch an error, the faster you can dispute it or demand a refund.

Your cancellation checklist

Use this checklist to ensure you've completed every step before your renewal date arrives.

When to escalate and contact authorities

If Beatstars refuses to cancel your subscription or continues charging you after cancellation, you have consumer protection options beyond customer service.

Escalating within beatstars

Start by emailing support@beatstars.com with the subject "Urgent: Subscription cancellation not processed." Include your account email, full name, date of cancellation request, confirmation number (if available), and any screenshot evidence. Request a response within 5 business days. If they ignore you or deny your request unreasonably, move to the next step.

Filing a complaint with your provincial consumer protection authority

Each Canadian province has a consumer protection office that investigates complaints against companies. Contact your provincial authority (Ontario: Ontario Superior Court; British Columbia: Consumer Protection BC; etc.) and file a formal complaint. Provide your cancellation request, confirmation emails, billing statements, and documentation of all contact attempts. Stopee recommends this step if Beatstars has charged you multiple times after cancellation or refused to honour your request.

Disputing through your bank or payment processor

Your bank or credit card issuer has a formal dispute resolution process. Call the customer service number on the back of your card and request a chargeback for unauthorized or recurring charges. Provide documentation of your cancellation request and the company's refusal to comply. Banks take this seriously and often side with consumers in clear-cut cases.

Stopping charges: final recommendations

Beatstars can be a valuable platform for music producers, but if you've decided to move on, you deserve a smooth exit. The key is acting quickly and documenting every step. Cancel at least 3 business days before your renewal date, use the correct cancellation method for your subscription type, and save all confirmation emails.

If Beatstars charges you after cancellation, don't hesitate to escalate. Canadian consumer law protects you, and your bank can reverse unauthorized charges. Stopee has helped thousands of consumers cancel subscriptions and recover refunds by following these steps and understanding their rights. Your music career is important, and so is keeping control of your money. Take action today, and you'll sleep better knowing your subscription won't renew without your consent.

Beatstars headquarters address for formal notices

If you need to send a formal cancellation letter by registered mail, address it to Beatstars' main office. While email is faster, a registered letter creates an official paper trail if a dispute arises. Use registered mail with return receipt (raccomandata A/R or equivalent in Canada) to prove delivery. Contact support@beatstars.com first to request the correct mailing address for cancellation notices, as physical offices may change.

Stopee is your trusted resource for cutting through subscription confusion and protecting your rights. Whether you're cancelling Beatstars or any other service, visit stopee.com to access guides, checklists, and escalation templates designed to help you regain control of your subscriptions and spending.