Manage Beatstars

How to cancel BeatStars and understand your new zealand rights

What BeatStars is and why you might want to cancel

BeatStars is an online music marketplace where producers, artists and composers upload, sell and license beats and music services to other creators. The platform operates via tiered subscription plans, each unlocking different upload capacities, promotional tools, publishing services and commission-free sales features.

If you've signed up and now realise the service doesn't fit your workflow or budget, or if you've completed your project and no longer need the tools, cancelling is straightforward. At Stopee, we help thousands of New Zealand creators navigate subscription cancellations every month, and BeatStars is one we guide frequently.

Common reasons to cancel BeatStars

• You've finished a project and no longer upload beats regularly.
• The plan tier you're paying for offers features you don't use.
• You're moving to a competitor platform with lower fees or better terms.
• You want to pause your music production temporarily.
• Unexpected charges or billing errors have occurred.

BeatStars subscription plans and what you pay in new zealand dollars

BeatStars displays all prices in USD on their website, and your final New Zealand dollar cost depends on your payment method's exchange rate and any regional conversion fees. Understanding the plans helps you decide whether cancellation is right for you.

Stopee recommends reviewing your upload frequency and sales activity before renewing. If you're uploading fewer than five beats per month or earning nothing, the annual renewal may not deliver value.

Why exchange rates matter for new zealand customers

At the time of purchase, your bank or payment provider converts USD to NZD. If the Starter plan costs US$19.99, you might pay between NZD$35 and NZD$40 depending on the current exchange rate and any international transaction fees your bank applies. Always check your statement after purchase to confirm the exact NZD amount charged.

How to cancel BeatStars across different platforms

BeatStars offers multiple cancellation routes, and the method you use depends on how you subscribed. We recommend cancelling directly through your BeatStars account when possible, as it gives you the most control and generates the clearest cancellation record.

Cancel via your BeatStars account (recommended method)

This is the fastest and most transparent way to cancel your subscription in New Zealand. Follow these steps carefully:

1. Visit BeatStars.com and log into your account using your email and password.
   • If you've forgotten your password, use the "Forgot password" link on the login page.
2. Once logged in, click on your profile icon or navigate to Account Settings.
   • Look for "Settings" or a gear icon, usually in the top-right corner of the page.
3. Select Subscription from the menu options.
   • You'll see your current active plan and the date of your next billing.
4. Click Manage Subscription or Edit Subscription.
   • This button displays your plan tier and renewal date.
5. Select the option that says I want to cancel my subscription.
   • BeatStars may ask why you're cancelling. You can skip this or provide feedback; it doesn't affect the cancellation.
6. Review the confirmation message and confirm your cancellation.
   • You'll receive a confirmation email within minutes.

Pro tip: Cancel at least three business days before your next billing date. If you cancel on Friday and your renewal is Monday, you risk being charged. Check your next renewal date before you start the cancellation process.

Cancel if you subscribed via apple app store (iOS)

If you subscribe to BeatStars through the Apple App Store on your iPhone or iPad, you must cancel through Apple's subscription management, not the BeatStars app itself.

1. Open the Settings app on your iOS device.
2. Tap your Apple ID at the top of the screen.
   • You'll see your name and email address.
3. Select Subscriptions.
   • All your active app subscriptions appear here.
4. Find and tap BeatStars in the list.
   • If BeatStars doesn't appear, you may not have an active subscription through Apple.
5. Tap Cancel Subscription or Edit Subscription, then confirm cancellation.
   • Apple usually offers a brief grace period before processing your cancellation.

Warning: Never assume that deleting the BeatStars app cancels your subscription. Apple App Store subscriptions must be cancelled through Settings. Deletion alone leaves you at risk of recurring charges.

Cancel if you subscribed via google play (Android)

Android users who subscribe through Google Play must manage cancellations in the Google Play Store app or website.

1. Open the Google Play Store app on your Android device.
2. Tap your Profile icon (top-right corner).
   • You'll see your Google account menu.
3. Select Payments and subscriptions.
   • This shows all your active Google Play subscriptions.
4. Choose Subscriptions.
   • All active subscriptions are listed here.
5. Find BeatStars and tap it.
   • If it's not listed, you don't have an active subscription through Google Play.
6. Tap Cancel subscription and confirm.
   • Google processes cancellations immediately, and you'll receive an email confirmation.

Cancel BeatStars publishing services

BeatStars Publishing is managed separately from your main subscription. If you've registered for their publishing distribution service and want to cancel, you must contact their support team directly.

1. Send an email to support@beatstars.com with the subject line "Publishing service cancellation request".
2. Include your BeatStars account email and confirm which publishing services you want to stop.
   • Publishing registration fees are non-refundable once paid, so clarify whether you want to cancel future uploads or close the service entirely.
3. Allow 3-5 business days for a response.
   • Stopee recommends saving a copy of this email for your records.

What happens to your account and data after you cancel

Understanding what you lose and keep after cancellation helps you plan ahead and avoid surprises. Cancellation is final through the BeatStars system, and reinstating a paid plan requires starting a new subscription from scratch.

Your access and privileges during the grace period

After you cancel, your paid benefits remain active until the end of your current billing period. If your renewal was scheduled for 15 February 2025 and you cancel today, you keep all plan features until 15 February 2025 at 11:59 PM.

This grace period applies to upload limits, promotional credits, custom licensing tools and publishing features. You can still upload beats, license them and earn from sales through the renewal date.

What you lose after the billing period ends

Once your current billing cycle closes, the following features and services stop working:

• Unlimited uploads (free tier may have caps).
• Promotional credits and boost tools.
• Custom licensing options tied to your plan tier.
• Advanced analytics and creator tools.
• Publishing service dashboard access (if registered).

Your existing beats and sales history remain on your account, but you'll operate under a free or basic tier (if available) with reduced functionality.

Your account data and downloaded content

BeatStars keeps your account data, upload history and licensing records indefinitely. You can always log back in and download your beats in MP3 or WAV format. Your sales history and earnings reports remain accessible, which is essential if you need tax records for Inland Revenue.

Will you receive a refund when you cancel

BeatStars' official refund policy is restrictive, but New Zealand consumer law provides important protections you should know about. Stopee always advises understanding both the company's terms and your statutory rights before assuming you have no recourse.

BeatStars' stated refund policy

BeatStars explicitly states that subscription payments are non-refundable. Their terms indicate that once you pay, the money is kept regardless of when you cancel. Publishing service registration fees are also non-refundable once processed.

The only exception listed in their terms is "discretionary refunds" - meaning BeatStars may, at their sole discretion, refund a charge in rare cases of proven internal error or unintentional double-charging.

When you might qualify for an exception

• Duplicate charges: If you were charged twice in one billing cycle due to a system error, you have grounds to request a refund for the duplicate charge.
• Unauthorized charges: If someone charged your account without permission, contact BeatStars support immediately with evidence.
• Failed service delivery: If you subscribed and the platform was unavailable for an extended period, preventing you from using features you paid for.

Pro tip: If you believe you qualify for a refund, email support@beatstars.com within 14 days of the charge with a clear explanation and any supporting evidence (screenshots, transaction IDs, timeline). Document everything.

Refunds through apple or google

If you subscribed via the Apple App Store or Google Play, those platforms have their own refund rules, often more generous than BeatStars' direct policy.

• Apple: You can request a refund within 14 days of purchase through your Apple ID settings. Select the transaction and choose "Report a Problem".
• Google Play: Google allows refunds within 48 hours of purchase. After 48 hours, you must contact Google Play support directly.

Contact the platform's support team, not BeatStars, if your subscription came through an app store.

Your consumer rights in new zealand and how to enforce them

The Consumer Guarantees Act (CGA) and Fair Trading Act give you strong protections when dealing with BeatStars, even though the company is US-based. Stopee works with New Zealand consumers to enforce these rights when companies refuse reasonable cancellations or refunds.

Consumer guarantees act protections

The CGA requires that services like BeatStars meet certain standards:

• The service must be of acceptable quality and fit for purpose.
• If the service fails to deliver what was promised, you have the right to cancel and claim a refund.
• The company cannot use contract terms that remove your CGA rights.

If BeatStars' service was genuinely broken during your subscription period - for instance, the platform was down for days preventing uploads and sales - the CGA gives you grounds to dispute the charge and seek a refund, regardless of their "non-refundable" policy.

Fair trading act and misleading claims

Under the Fair Trading Act, BeatStars must not make misleading claims about their service. If they advertised unlimited uploads and then imposed hidden caps, or promised zero commission and later charged fees, you have recourse.

Warning: Stopee advises keeping detailed records of any misleading claims, including screenshots of their website, marketing emails and feature descriptions at the time you subscribed. These become crucial if you need to escalate.

Escalation pathway if BeatStars refuses

If BeatStars ignores your refund request or cancellation:

1. Send a formal written complaint to support@beatstars.com, citing the Consumer Guarantees Act section 9 (right to refund for unacceptable service).
2. Allow 20 business days for a response.
3. If they don't respond or refuse, lodge a complaint with the Commerce Commission (comcom.govt.nz). The Commission investigates breaches of the Fair Trading Act and can order refunds.
4. Alternatively, use a free dispute resolution service like Disputes.govt.nz or pursue small claims through the District Court if the amount is under NZD$350,000.

Stopee has guided New Zealand customers through Commerce Commission escalations with international SaaS companies, and the process works. Document everything from the start.

Common mistakes when cancelling BeatStars

Many creators accidentally leave their subscriptions active or miss refund deadlines. Learning from others' missteps helps you avoid wasting money.

Deleting the app without cancelling the subscription

This is the most frequent error Stopee hears about. Removing the BeatStars app from your phone does not cancel your subscription. Apple and Google continue charging you until you formally cancel through their subscription settings. Always manage subscriptions first, then delete the app if you choose.

Missing the three-business-day cancellation window

BeatStars' system charges you if you cancel fewer than three business days before your renewal date. If your next billing is Monday 17 February and you cancel on Friday 14 February at 5 PM, the system may still process a charge over the weekend. Check your exact renewal date and cancel with at least three full business days' notice.

Not saving your cancellation confirmation

After you cancel, BeatStars sends a confirmation email. Save or screenshot this email immediately. If a rogue charge appears later, this email proves you cancelled and supports your dispute with your bank or credit card company.

Confusing account cancellation with publishing service cancellation

You can cancel your main BeatStars subscription and keep your publishing registration active - or vice versa. If you only want to stop uploading new beats but keep selling existing ones, cancel your subscription plan but leave publishing active. Clarify what you want to stop before contacting support.

Assuming cancellation means your beats are deleted

Cancelling your subscription does not delete your uploaded beats or sales history. Your content remains on the platform indefinitely, and you can still earn from past sales even after your subscription lapses. If you want to remove beats, you must delete them manually from your account dashboard.

Checklist before and after cancelling BeatStars

Use this checklist to ensure you cancel cleanly and protect yourself against unexpected charges or lost data.

Summary and next steps

Cancelling BeatStars takes five minutes via your account dashboard or subscription settings. The three-business-day rule is non-negotiable, so plan ahead. If BeatStars refuses a reasonable refund or continues charging after you cancel, your Consumer Guarantees Act rights and the Fair Trading Act give you leverage - and the Commerce Commission has your back.

Stopee has helped thousands of New Zealand consumers cancel subscriptions, navigate refund disputes and escalate complaints against companies that ignore their rights. Whether you're moving to a rival platform, taking a break from music production or simply reassessing your tools, cancelling with confidence starts with knowing the steps and understanding your protections.

Visit Stopee.com for tailored guides on cancelling other subscriptions, understanding your consumer rights and escalating disputes. We're here to ensure you stay in control of your money.