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44%
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Cancel Endel: Step-by-Step Guide
How to cancel endel and reclaim your money: step-by-step canadian guide
What is endel and why you might want to cancel
Endel is a subscription-based app that generates personalized soundscapes designed to help you focus, relax, or sleep better. The app works across iOS, macOS, Android, and web platforms, with features like offline playback and customizable sound profiles depending on your plan. You access Endel through your smartphone, tablet, or computer, and the subscription renews automatically unless you cancel it.
Many Canadian users sign up for Endel expecting a transformative audio experience, but not everyone finds it worth the recurring cost. If you've decided Endel isn't delivering value for you, or you've simply found an alternative that works better, cancelling quickly and cleanly is your priority. At Stopee, we help thousands of Canadian subscribers cancel subscriptions every month-and Endel is one we know well.
Common reasons to cancel endel
You might cancel because the soundscapes don't match your needs, the cost has become a burden, you prefer free alternatives, or you've switched to a competitor like Calm or Insight Timer. Some users find the app drains battery life or doesn't sync properly across devices. Whatever your reason, cancelling should be straightforward-and Stopee is here to make sure it actually is.
Your consumer rights in canada
Before you cancel, understand what legal protections you have as a Canadian consumer. Canadian federal and provincial consumer protection laws give you specific rights when purchasing digital services.
What canadian law says about digital subscriptions
The Competition Act and provincial Consumer Protection Acts (such as Ontario's Consumer Protection Act, 2002) require that digital service providers be transparent about subscription terms, auto-renewal clauses, and cancellation methods. Merchants must make cancellation at least as easy as sign-up, and they cannot charge you without clear consent.
If Endel charges you without your knowledge or violates these rules, you have grounds to dispute the charge with your bank or credit card issuer. Additionally, if you purchased Endel directly through the company's website (not through Apple or Google), you may qualify for a 14-day withdrawal period similar to EU consumer law-though this depends on Endel's terms explicitly extending it to Canadian customers.
How to escalate if endel won't cancel or refund
If Endel ignores your cancellation request or denies a refund you believe you deserve, contact the Competition Bureau of Canada (competitionbureau.gc.ca) or your provincial consumer protection authority. In Ontario, reach out to Consumer Protection Ontario; in British Columbia, contact the Office of the Consumer Commissioner. Stopee recommends documenting all communication attempts-save emails, screenshots, and transaction records-before filing a complaint.
Endel pricing and subscription plans in canada
Understanding what you're paying helps justify whether cancellation is the right move.
Endel subscription costs
| Plan | Price (CAD) | Billing cycle | Best for |
|---|---|---|---|
| Monthly | $27.00 | Every month | Testing the service, short-term use |
| Annual | $162.00 | Every 12 months | Committed users seeking lower per-month cost |
| Free (limited) | $0 | Forever | Trying Endel before committing |
If you're on the monthly plan, you're paying roughly $324 per year. Annual subscribers save about $162 compared to paying monthly-but only if you keep the subscription active. If you cancel after three months of an annual plan, you've spent $162 upfront and received just three months of use, making the per-month cost significantly higher than the advertised rate.
How to cancel endel on each platform
Cancellation steps vary depending on where you purchased Endel. Follow the method that matches your purchase platform.
Cancel endel on apple devices (iOS and macOS)
If you subscribed through the Apple App Store on your iPhone, iPad, or Mac, you must cancel through your Apple account settings. Deleting the Endel app does not cancel the subscription-you must take these steps:
- Open the Settings app on your device.
- On iPhone or iPad: tap Settings > [Your Name] > Subscriptions.
- On Mac: open System Settings > [Your Name] > Media & Purchases > Manage.
- Locate Endel in your active subscriptions list.
- Tap or click on Endel to view your subscription details.
- Select "Cancel Subscription" and confirm your cancellation.
- You will receive a confirmation message; save this for your records.
Warning: Cancel at least 24 hours before your next billing date. If you cancel on the day of renewal, you may still be charged. Pro tip: set a phone reminder for two days before your renewal date so you don't forget.
Cancel endel on android (Google play)
Android users subscribed through Google Play must cancel via the Google Play app or website. Here's how:
- Open the Google Play app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions" or "Manage subscriptions".
- Find and tap Endel in your active subscriptions.
- Select "Cancel subscription" and follow the prompts to confirm.
- Google Play will send you a cancellation confirmation email within minutes.
Pro tip: if you're having trouble finding the subscription in the Google Play app, log into play.google.com on your computer and navigate to Account > Subscriptions for a clearer view.
Cancel endel purchased directly on their website
If you subscribed directly through Endel's website (payment.endel.io), you can cancel your subscription from within your Endel account:
- Visit payment.endel.io and log into your account.
- Navigate to "Manage Subscription" or similar account settings.
- Select the option to turn off auto-renewal or cancel subscription.
- Follow any prompts to confirm your cancellation.
- Save the confirmation page or email for your records.
If you experience difficulty accessing the payment portal, email Endel support at ask@endel.io with your account email address and request manual cancellation assistance.
What happens immediately after you cancel endel
Cancellation doesn't mean instant loss of access-understanding the grace period helps you plan your transition.
Your subscription access after cancellation
When you successfully cancel Endel, your subscription remains active through the end of your current billing period. If you cancel on the 15th of a month and your renewal date is on the 30th, you keep full access to all premium features until the 30th. After that date, your account reverts to the free tier (if available) or you lose access to paid features.
Warning: deleting the Endel app from your device does not cancel your subscription-charges will continue until you explicitly cancel through your payment platform. Stopee has heard from users who deleted the app thinking they'd cancelled, only to be charged again at renewal.
Your account and data after cancellation
Endel retains your account and billing records after cancellation in accordance with its privacy policy. Your personal soundscape preferences and listening history remain stored unless you request deletion. If you want Endel to delete your personal data entirely, contact ask@endel.io and request data deletion under Canadian privacy law (PIPEDA-Personal Information Protection and Electronic Documents Act).
Refund eligibility and how to claim one
Whether you get a refund depends on where you purchased Endel and how quickly you act after purchase.
Refunds for web purchases (direct from endel)
If you subscribed directly through Endel's website, you may have a 14-day right of withdrawal-but only if Endel explicitly extends this right to Canadian customers in their terms of service. This right exists under European consumer law, but Canadian law doesn't automatically grant the same protection. Review Endel's terms before purchase; if they mention a 14-day withdrawal right for your country, exercise it within 14 days of purchase by emailing ask@endel.io with your receipt and request.
Pro tip: send your refund request by email to create a timestamped record. Use clear language: "I am requesting a refund within 14 days of my purchase on [date]. My transaction reference is [number]."
Refunds for apple app store purchases
Apple controls refunds for all App Store purchases, not Endel. You must request your refund directly from Apple:
- Visit reportaproblem.apple.com and sign in with your Apple ID.
- Find your Endel transaction and select "Report a Problem".
- Choose "I would like a refund for this purchase".
- Explain why you want a refund (e.g., "I cancelled within 14 days and do not want to be charged").
- Submit your request; Apple typically responds within 24-48 hours.
Apple approves refunds for purchases within 14 days if you haven't used the service substantially. Cancelling immediately after purchase strengthens your case.
Refunds for google play purchases
Google Play allows you to request a refund within 48 hours of purchase, or within 14 days if you cancelled the subscription immediately. After that window, Endel may consider refund requests on a case-by-case basis, particularly for annual plans. Email ask@endel.io with your Google Play receipt (transaction numbers starting with "GPA") and explain why you want a refund. Processing typically takes 3-10 business days.
Common mistakes to avoid when cancelling endel
Cancellation can feel stressful, especially when recurring charges are involved. We've seen subscribers make preventable errors that delay their cancellation or cost them money-let's keep that from happening to you.
Deleting the app instead of cancelling the subscription
This is the most common mistake Stopee users report. Removing Endel from your phone does nothing to stop charges. Your subscription continues to renew automatically because the app and the subscription are separate entities. You must explicitly cancel through the App Store, Google Play, or Endel's website-deletion alone is not enough.
Forgetting to cancel before renewal
If you wait until the day of renewal to cancel, you risk being charged again. Always cancel at least 48 hours in advance. Set a calendar reminder on the device where you receive billing notifications so you catch renewal dates early.
Cancelling through the wrong platform
If you purchased Endel through Apple, cancelling on Google Play won't work-and vice versa. Match your cancellation method to your original purchase platform. If you're unsure where you subscribed, check your email for a receipt from Apple, Google, or Endel directly, or review your bank or credit card statement.
Not saving cancellation confirmation
After you cancel, screenshot or save the confirmation page. If Endel or your payment platform later claims you didn't cancel and charges you again, proof of cancellation protects you when you dispute the charge. Stopee recommends keeping screenshots for at least three billing cycles after your final renewal date passes.
Cancellation address for formal withdrawal requests
If you prefer to exercise your right of withdrawal by registered mail or formal letter, or if Endel ignores your digital cancellation request, send a written notice to:
Endel Sound GmbH
Sophienstraße 21
10178 Berlin
Germany
Use registered mail with return receipt (in Canada, Canada Post's Xpresspost with signature confirmation) to ensure delivery is documented. Include your full name, email address, account email, subscription start date, and a clear statement: "I hereby cancel my Endel subscription effective immediately" or "I am exercising my right of withdrawal."
Pro tip: keep the postal receipt and tracking number for your records.
Summary: your endel cancellation checklist
Before you cancel, run through this checklist to ensure a smooth, complete exit from Endel.
| Task | Timeline | Status |
|---|---|---|
| Review your cancellation reason and confirm you want to cancel | Before starting | ☐ |
| Find your original receipt or payment confirmation email | Before starting | ☐ |
| Locate your next billing date (check your payment app or Endel account) | Before starting | ☐ |
| Cancel via the correct platform (App Store, Google Play, or Endel website) | At least 48 hours before renewal | ☐ |
| Screenshot or save your cancellation confirmation | Immediately after cancellation | ☐ |
| Request a refund if eligible (within 14 days of purchase) | Within 14 days | ☐ |
| Verify no new charge appears on your next billing date | On your renewal date | ☐ |
Final thoughts: cancel with confidence
Cancelling Endel should be a straightforward process, but subscription apps often rely on friction and confusion to retain paying users. By following the specific steps for your platform, acting at least 48 hours before renewal, and preserving proof of cancellation, you eliminate the risk of unexpected charges or delayed access restoration.
If Endel refuses to cancel or charges you after you've cancelled, escalate to your bank or credit card issuer and file a complaint with the Competition Bureau of Canada or your provincial consumer protection authority. Canadian law is on your side-merchants cannot ignore cancellation requests or hide their policies.
Stopee has helped thousands of Canadian consumers cancel subscriptions cleanly and recover refunds they thought were lost. Whether you're leaving Endel permanently or just pausing for a while, we're here to guide you through the process with clarity and confidence. Visit Stopee today to explore guides for cancelling other services, and remember: your money is yours until the moment a charge is properly authorized. Cancel with intention, and protect your wallet.