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Cancel Endel: Step-by-Step Guide
How to cancel Endel in malaysia and stop the monthly charge
What Endel is and why you might want to cancel
Endel is a subscription audio app that plays personalised soundscapes designed to help you focus, relax, and sleep better. The service generates adaptive sound environments based on your location, time of day, and weather, and you access it through apps on iOS, Android, Mac, and web browsers. If you signed up and now feel frustrated because the cancellation process is unclear or you simply no longer use the app, you are not alone - many users find that Endel's cancellation path is buried in settings rather than displayed upfront.
The core issue you face is that Endel does not operate a Malaysia-based customer service office. The company is headquartered in Berlin, Germany, which means support happens entirely through email and the help centre, not over the phone. That also means your cancellation must happen through the platform where you originally subscribed - the Endel website, Apple App Store, or Google Play - and deleting the app alone will not stop your billing.
Understanding what you are paying for
When you pay for Endel, you are paying for digital access to the full library of adaptive soundscapes and unlimited listening across all your devices. There is no hardware to buy and no physical product shipped to you - you are simply renting software and ongoing server access. The charge appears monthly or annually on your payment method, depending on which plan you chose.
In Malaysia, Endel pricing typically converts to around RM47 per month on a monthly plan or RM425 per year on an annual plan, based on the USD pricing listed on the Endel website. Your actual charge depends on which currency your account uses and the exchange rate at the time of purchase.
How Endel operates in malaysia
Endel does not publish a Malaysia-specific cancellation address or dedicated local support phone number. The company directs all enquiries to its email address and online help centre, which means you cannot call them to cancel. This digital-first approach is common for international software companies, but it places the burden on you to navigate the cancellation process independently.
At Stopee, we understand that unclear cancellation pathways create anxiety. You deserve clarity on exactly how to stop your subscription without being charged again, and that is what this guide provides.
Your consumer rights in malaysia under the consumer protection act 1999
Malaysia's Consumer Protection Act 1999 protects you when you buy goods or services from any company, including international ones like Endel that operate in Malaysia. Under this law, the supplier must be honest about the terms of the contract, the total price you pay, and how you can cancel.
If Endel fails to clearly disclose the cancellation method or charges you after you have cancelled, you have the right to complain to the Malaysian Ministry of Domestic Trade and Cost of Living (MDTCCOL). This Act also gives you the right to withdraw from the contract within 14 days if Endel has not been clear about cancellation procedures upfront.
Keep records of everything: your original confirmation email, screenshots of the subscription terms, your cancellation request (with date and time), and your bank statements showing the charges. These documents are your evidence if you need to escalate a complaint.
Methods to cancel Endel based on where you subscribed
Your cancellation method depends entirely on which platform processed your payment. If you signed up through the Endel website directly, you cancel on the website. If you subscribed through Apple App Store or Google Play, you cancel through that store, not through Endel itself. Many cancellation mistakes happen because users try to cancel in the wrong place.
Cancelling a direct Endel web subscription
If you created an Endel account on their website and provided your payment card details directly to Endel, you cancel through your web account settings.
- Open a web browser and go to the Endel website (endel.io).
- Sign in with your email and password.
- Click on your account icon or profile menu, usually located in the top right corner.
- Select "Settings" or "Account" from the dropdown menu.
- Look for "Subscription" or "Billing" and click on it.
- Find the "Cancel subscription" or "Manage subscription" button and click it.
- Follow the prompts to confirm your cancellation. Endel may ask why you are leaving - this is optional to answer.
- Take a screenshot of the cancellation confirmation message, which should show a confirmation code or date.
Pro tip: Before you click cancel, screenshot your current billing date so you know exactly when the cancellation takes effect. Some services cancel immediately; others cancel at the end of your current billing cycle.
Cancelling an apple app store subscription
If you subscribed to Endel through the Apple App Store on your iPhone or iPad, Apple charges you directly, not Endel. You must cancel through Apple's subscription management system.
- On your iPhone or iPad, open the Settings app.
- Tap your name at the top of the screen.
- Select "Subscriptions".
- Find and tap "Endel" in the list.
- Tap "Cancel Subscription" (or "Edit Subscription" if you want to downgrade first).
- Choose your reason for cancellation (optional).
- Confirm by tapping "Cancel" or "Confirm Cancellation".
- You should see a message confirming the cancellation and your final billing date.
Warning: If you do not see Endel in your Subscriptions list, it may mean your subscription is managed through the Endel website or Google Play, not Apple. Check those platforms instead.
Cancelling a google play subscription
If you subscribed to Endel on an Android phone through Google Play, Google charges you and you must cancel through Google Play.
- Open the Google Play app on your Android phone.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions".
- Tap "Subscriptions".
- Find "Endel" and tap on it.
- Tap "Cancel subscription".
- Select your reason (optional) and confirm the cancellation.
- Google will show you the date your access ends.
Pro tip: Google Play often offers a "pause subscription" option before full cancellation. This temporarily freezes your billing but keeps your account active. Use this if you want to take a break rather than cancel permanently.
Timeline for your Endel cancellation to take effect
When you cancel Endel, the timing depends on your billing cycle and which platform you used. Understanding this timeline prevents the confusion and frustration that many users experience.
If you cancel through the Endel website or Apple App Store, the cancellation usually takes effect immediately, but you retain access until the end of your current billing period. For example, if you are on a monthly plan and your next billing date is in 10 days, you can still use Endel for those 10 days, then access stops. You will not be charged again after that date.
If you cancel through Google Play, the timing is the same: you lose access at the end of your current billing cycle, not immediately. The key point is that your cancellation is confirmed as soon as you receive the confirmation message or email - you are not waiting for anything else to happen.
Pro tip: Mark your final billing date on your calendar. Check your bank statement a few days after that date to confirm no further charges appear. If you see a charge, escalate immediately to Stopee or the relevant store support.
How to get a refund after cancelling
Once you cancel, your subscription stops and no further charges occur. Whether you get a refund for the period after your cancellation depends on the circumstances.
Refunds for cancellations during the billing cycle
If you cancel in the middle of your monthly or annual billing cycle, Endel does not usually offer a prorated refund for the unused portion. You lose access at the end of your current billing period without a rebate. This is standard for streaming services.
However, under Malaysia's Consumer Protection Act 1999, if Endel did not clearly disclose the cancellation method or terms upfront, you may have grounds to request a refund. If this applies to you, contact Endel's support email with your evidence and request a refund under consumer protection law.
Refunds for trial periods
If you signed up for a free trial and were charged without completing the cancellation before the trial ended, you have a stronger case for a refund. Email [email protected] with your original trial offer terms and your cancellation attempt, and request the charge be reversed as a consumer protection matter. Keep your screenshots and confirmation details.
Refunds if you cancel through the wrong platform
If you accidentally cancelled through Apple or Google but your actual subscription is with Endel directly (or vice versa), you may see a refund credited by the app store, not by Endel. App stores typically refund within 5 to 7 business days if you request the refund within the first 48 hours of the charge. Contact the app store first, then email Endel if the issue is not resolved.
At Stopee, we have seen many users waste weeks trying to get refunds because they did not keep records of their cancellation request. Screenshots are your strongest protection.
Pricing and plan comparison for Endel
Understanding Endel's pricing helps you decide whether to cancel or pause. Here is what you are currently paying and what alternatives exist.
| Plan type | Price (approximate RM) | Billing cycle | Best for |
|---|---|---|---|
| Monthly | RM47 | Every month | Testing the service or short-term use |
| Annual | RM425 | Every 12 months | Cost savings if you use Endel regularly |
| Free tier (if available) | Free | No charge | Trying Endel before paying |
If you are currently paying RM47 per month and you only use Endel occasionally, switching to annual billing and then immediately cancelling at the end of that year may not make sense. However, if you use it daily for sleep or focus, the annual plan saves you money.
What happens after you cancel Endel
Cancelling Endel can feel abrupt because you suddenly lose access to all your custom soundscapes and preferences. Many users feel a moment of regret, so it is worth thinking through what happens next.
Access and data after cancellation
When your final billing date passes, Endel automatically removes your app access. You can still download the app, but you cannot play any content without an active subscription. Your profile, preferences, and listening history are usually retained by Endel for 12 months, so if you resubscribe later, your data may still be there. However, do not count on this - contact Endel's support if you need to retrieve past settings.
Alternative focus and sleep apps to consider
If you cancelled because Endel was too expensive or did not work for you, several alternatives exist in Malaysia. Spotify offers focus and sleep playlists for RM10.99 per month. Apple Music includes curated focus playlists and costs around RM14.99 per month. Free apps like Insight Timer and YouTube also host thousands of free soundscapes for sleep and focus.
None of these replicate Endel's adaptive technology exactly, but they may suit your needs and budget better. If you cancelled purely to save money, try one of these before resubscribing to Endel later.
Common mistakes users make when cancelling Endel
Cancellation mistakes cause frustration and unexpected charges. You deserve to cancel cleanly and confidently, so here are the traps to avoid.
Deleting the app instead of cancelling the subscription
The biggest mistake users make is deleting the Endel app from their phone and assuming the subscription is cancelled. It is not. Deleting the app is like throwing away a concert ticket - the ticket company still has your money and your credit card details. You must formally cancel the subscription through the platform where you bought it. Only then does the billing stop.
Cancelling in the wrong place
If you subscribed through Apple App Store but try to cancel on the Endel website, nothing happens and you continue to be charged. Conversely, if you signed up directly with Endel and try to cancel through Google Play, the cancellation fails. Before you cancel, confirm exactly where you subscribed. Check your original confirmation email - it will tell you whether the charge is from Endel, Apple, or Google.
Not taking screenshots of the cancellation confirmation
When Endel cancels your subscription, you receive a confirmation message on screen. Take a screenshot of this message immediately. If Endel charges you again in error, this screenshot is proof that you cancelled and is your best leverage when disputing the charge with your bank or Stopee.
Cancelling right before the renewal date without checking
If your renewal date is tomorrow and you cancel today, you may still be charged once more (the system often processes renewal first, then reads the cancellation). To avoid this, cancel at least 3 to 5 days before your renewal date. You retain access until the renewal date anyway, so there is no need to cancel at the last minute.
Ignoring confirmation emails
After you cancel, check your email immediately for a cancellation confirmation from Endel or the app store. If you do not receive one within 24 hours, contact [email protected] to confirm the cancellation went through. Do not assume silence means success.
Checklist before and after cancelling Endel
Use this checklist to ensure your cancellation is clean and you have protected yourself.
| Task | Before cancellation | After cancellation |
|---|---|---|
| Take a screenshot of your subscription details | Yes | |
| Note the next billing date | Yes | |
| Confirm which platform you subscribed through | Yes | |
| Save your purchase confirmation email | Yes | |
| Screenshot the cancellation confirmation | Yes | |
| Check your email for a cancellation confirmation email | Yes within 24 hours | |
| Check your bank statement after the final billing date | Yes, 5 days after |
How stopee helps you cancel Endel and other services
Cancelling subscriptions should not require this much effort, but until companies redesign their cancellation processes, you need guidance. Stopee is a free consumer advocacy platform that helps you understand your cancellation rights and verify that companies honour your requests.
At Stopee, you can find step-by-step cancellation guides for hundreds of subscriptions and services used in Malaysia. Our guides are written by consumer advocates who understand the pain of unclear cancellation policies and hidden charges. Stopee has helped thousands of consumers cancel unwanted subscriptions, dispute erroneous charges, and exercise their rights under the Consumer Protection Act 1999.
If you encounter resistance from Endel after you have cancelled, Stopee provides templates for escalation emails and guidance on filing complaints with the Malaysian Ministry of Domestic Trade and Cost of Living.
Contact information for Endel support and complaints
If your cancellation request is ignored or you are charged after cancelling, use these contact channels to escalate.
Endel's official support contact
Email: [email protected]
Mailing address: Endel Sound GmbH, Oberbaum Strasse 10, 10243 Berlin, Germany
Phone: None available (Endel does not offer phone support)
Live chat: None available
Online help centre: https://endel.zendesk.com/hc/en-us/articles/360003562239-You-want-to-cancel-your-subscription
Malaysian consumer protection escalation
If Endel ignores your cancellation request or continues charging you after you have cancelled, file a complaint with:
Malaysian Ministry of Domestic Trade and Cost of Living (MDTCCOL)
Email: online complaint submission at mdtcc.gov.my
Phone: 03 8000 8000
Reference: Consumer Protection Act 1999
Attach your cancellation request screenshot, the cancellation confirmation, and your bank statement showing the erroneous charge.
Cancelling Endel is straightforward once you know which platform to use and you have documented every step. Take screenshots, confirm your cancellation through email, and check your bank statement after your final billing date. If any issues arise, Stopee provides free resources and templates to help you escalate with confidence. Your money belongs to you, and your right to cancel is protected by Malaysian law.