Manage Starmaker

How to cancel StarMaker pro and stop unwanted charges in canada

What StarMaker is and why you might want to cancel

StarMaker is a mobile karaoke and social singing app that lets you record, share, and perform from a large song library. The app offers free features alongside premium subscriptions and in-app purchases that unlock ad-free singing, full song access, and exclusive tools.

Your subscription renews automatically unless you cancel it, which means charges continue monthly, weekly, or yearly depending on your plan. Many Canadian users sign up for the free trial, forget about it, and then discover unexpected charges on their payment method weeks later. If you're no longer using the app or want to avoid future billing, cancelling your subscription is the fastest way to regain control of your account.

At Stopee, we've helped thousands of Canadian consumers understand their subscription rights and cancel services they no longer need. This guide walks you through every cancellation method, refund option, and consumer protection lever available to you.

Why cancel StarMaker

You might want to cancel if you no longer use the app, prefer a different karaoke platform, or want to stop automatic renewals. Some users cancel because they signed up for a promotional trial that converted to a paid subscription without clear notification. Others cancel because they didn't realise the free features were limited and the premium plan was the only way to access the full song library.

Stopping your subscription immediately halts future charges. If you're on a monthly plan and cancel before your next billing date, you won't be charged again, though you'll typically retain access to premium features until your current paid period ends.

When you should cancel immediately

Cancel right away if you notice an unauthorised charge, if you never authorised a subscription renewal, or if a promotional trial converted to paid without your explicit consent. These are grounds for a refund under Canadian consumer protection law, and cancelling first prevents additional charges while you pursue a refund.

Your consumer rights under canadian law

Canadian consumers have clear legal protections when dealing with subscription services, and knowing your rights strengthens your position if StarMaker or the billing platform resists a refund.

What the consumer protection act guarantees you

Under Canada's Consumer Protection Act and provincial equivalents (such as Ontario's Consumer Protection Act), you have the right to cancel a subscription service. Merchants are required to disclose the cancellation method clearly before you pay, and they must make cancellation as easy as purchase. If StarMaker doesn't provide a simple cancellation process, that alone may be a breach of your consumer rights.

If you were charged without clear consent-for example, if a free trial automatically converted to a paid subscription without explicit confirmation-you may be entitled to a refund of those charges. Keep your receipts and screenshots as evidence if you decide to escalate.

Refund protections and dispute resolution

If StarMaker or the app store refuses to refund an unauthorised or disputed charge, you can dispute the transaction with your credit card company or bank. Most Canadian banks offer chargeback protection for unauthorised or fraudulent charges, and they'll investigate on your behalf at no cost to you. This process typically takes 30 to 90 days.

For formal complaints, you can escalate to your provincial consumer protection authority. In Ontario, contact ServiceOntario; in British Columbia, contact the Office of the Superintendent of Financial Institutions; in other provinces, check your provincial government website for the relevant consumer authority.

How to cancel StarMaker: step-by-step methods

StarMaker billing is handled by Apple and Google depending on your device, so your cancellation method depends on where you're billed.

Cancel if billed through apple (iPhone or iPad)

This is the fastest and most reliable way to cancel if you subscribed via the Apple App Store.

1. Open Settings on your iPhone or iPad.
2. Tap your Apple ID at the top of the screen (your name or profile picture).
3. Select Subscriptions from the menu.
4. Find StarMaker or StarMaker Pro in the list.
5. Tap on it and select Cancel Subscription or toggle off Auto-Renew.
   • Pro tip: If you see "Turn Off" or "Manage" instead of "Cancel," tap that option first, then select "Cancel Subscription."
6. You'll see a confirmation screen. Confirm your cancellation.
   • Warning: Do this at least 24 hours before your next billing date to avoid being charged again. Check your last receipt to see when your billing date is.
7. Apple will send you an email confirmation within minutes. Keep this for your records.

After you cancel, you retain access to StarMaker Pro features until your current billing period ends. Once that period expires, you'll revert to the free version of the app.

Cancel if billed through google play (Android)

If you're using an Android device and subscribed through the Google Play Store, follow these steps to stop your charges.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your Profile icon in the top right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Find and tap StarMaker.
6. Select Cancel subscription at the bottom of the screen.
   • Pro tip: Google may ask why you're cancelling. You can skip this or provide feedback; it won't affect your cancellation.
7. Confirm your cancellation. Google will send you a confirmation email.

Warning: Like Apple, cancel at least 24 hours before your next billing date. Check your Gmail inbox (including Promotions and Updates tabs) for your Google Play receipt to find your billing date.

If you were billed directly by StarMaker

In rare cases, StarMaker may have billed you directly if you used a payment method outside the app store system. This is uncommon but possible if you added a credit card directly to the app.

1. Check your credit card or bank statement. Look for charges from "StarMaker," "Skywork Ai" (the developer), or similar variations.
2. If the charge shows Apple or Google as the merchant, use the store-based cancellation steps above.
3. If the charge shows StarMaker or Skywork directly, contact StarMaker support through the app or their website with your order number and request account cancellation.
4. If StarMaker doesn't respond within 5 business days, contact your bank or credit card company to dispute the charge.

What happens after you cancel your subscription

Cancellation can feel abrupt, but understanding what you keep and what you lose helps you plan your next steps.

Your account access and recordings after cancellation

Cancelling your subscription does not delete your StarMaker account or any of your recorded performances. You'll still be able to log in and access your recordings, but you'll lose access to premium features once your current billing period expires. These features typically include full song library access, ad-free singing, and exclusive recording tools.

One-time purchases (such as "Full Access to Sing All Songs" if listed as a standalone purchase rather than a recurring subscription) generally remain available after you cancel your recurring subscription. However, any recurring premium subscription features disappear once your paid period ends.

If you want to delete your account entirely-including all recordings and personal data-you can request account deletion through the app settings or by contacting StarMaker support. Note that this is permanent and cannot be undone.

How to confirm your cancellation was successful

After you cancel, check for a confirmation email from Apple, Google Play, or StarMaker within 24 hours. Log back into your subscription settings (Settings > Apple ID > Subscriptions on iOS, or Google Play Store > Subscriptions on Android) and verify that StarMaker no longer appears in your active subscriptions list or that Auto-Renew is turned off.

Wait until your next scheduled billing date passes. If no charge appears on your statement 2 to 3 days after your billing date, your cancellation was successful. If you are charged again, immediately contact the app store or your bank.

Can you get a refund after cancelling

Refunds are handled by the billing platform, not by StarMaker directly, and eligibility depends on why you're requesting a refund and when you request it.

Refund eligibility and timelines

Apple and Google Play have different refund windows. Apple typically allows refund requests within 14 days of purchase if you haven't used the service extensively. Google Play allows refund requests within 48 hours of purchase. After these windows close, refunds become much harder to obtain unless you can prove an unauthorised charge or billing error.

The most common scenarios for approval are accidental purchases (double-charged), unauthorised charges (someone else used your account), or a charge that appeared without your explicit consent (such as a free trial that automatically converted to paid without clear notification).

Pro-rated refunds for unused time are rarely granted automatically; you must request them and provide evidence of your case.

How to request a refund from apple

1. Visit reportaproblem.apple.com and sign in with your Apple ID.
2. Find the StarMaker charge in your purchase history.
3. Click Report a Problem next to that charge.
4. Select a reason: I'd like a refund or I didn't authorise this charge.
5. Provide a brief explanation (for example, "I cancelled the subscription but was charged again" or "This was a duplicate charge").
6. Click Submit.

Apple reviews your request and typically responds within 3 to 5 business days via email. If approved, the refund appears in your original payment method within 5 to 10 business days.

How to request a refund from google play

1. Open the Google Play Store app.
2. Tap your Profile icon and select Payments and subscriptions.
3. Tap Subscriptions and find StarMaker.
4. Select Manage and look for a refund or report option.
5. Alternatively, visit support.google.com/googleplay and search for "request a refund."
6. Follow the prompts to select your reason and submit your request.

Google responds within 1 to 3 business days, and refunds typically appear within 5 to 10 business days.

If the app store denies your refund

If Apple or Google refuses your refund request, you can escalate to your credit card company or bank. Contact your bank's customer service line and request a chargeback for the disputed StarMaker charge. Provide your bank with screenshots of your refund request, the original charge, and any evidence that you cancelled the subscription.

Your bank will investigate at no cost to you and typically resolves the dispute within 30 to 60 days. Most Canadian banks side with customers on unauthorised or disputed subscription charges, especially if you can show you attempted to resolve it with the merchant first.

StarMaker pricing and subscription plans

Understanding what you're paying for helps you decide whether to cancel or downgrade.

Prices shown are approximate in Canadian dollars and may vary based on current exchange rates and your region. Weekly and monthly plans auto-renew unless you cancel; one-time purchases do not. If you're using the app only casually, the free version or a one-time purchase may be better value than recurring subscriptions.

Common cancellation mistakes and how to avoid them

Even when you know what to do, small oversights can derail your cancellation or leave you open to unwanted charges. Learning from others' mistakes protects your account and your wallet.

Mistake 1: cancelling the app instead of the subscription

Simply deleting the StarMaker app from your phone does not cancel your subscription. Your subscription lives in Apple's or Google Play's system, not on your device. You must cancel through your device settings or the app store, not by uninstalling the app. Many people make this mistake and continue to be charged for months.

Mistake 2: waiting until after your billing date

If you miss the 24-hour window before your billing date, you'll be charged for another period. Mark your billing date in your phone calendar and set a reminder for 2 days before so you have time to cancel without rushing.

Mistake 3: not saving your confirmation email

Apple and Google send confirmation emails when you cancel. Save these to a folder or take a screenshot. If you're charged again and need to dispute it, this email is proof that you cancelled and helps your case with your bank.

Mistake 4: assuming you can't get a refund

Many users don't bother requesting refunds because they think the app stores won't approve them. In reality, Apple and Google refund unauthorised, accidental, and improperly disclosed charges regularly. If you believe your charge was unfair, always request a refund. You have nothing to lose and potentially days' or weeks' worth of subscription cost to gain.

Mistake 5: not checking for duplicate charges

Review your last 3 months of statements after you cancel. Some users discover they were billed twice in a single month or that charges continued after they thought they'd already cancelled. If you spot a duplicate or post-cancellation charge, contact your bank or the app store immediately with screenshots.

Should you keep or cancel StarMaker

Use this comparison to decide whether StarMaker's cost is worth the value you get.

Pro tip: If cost is the issue but you still want to use StarMaker, switch to the free version instead of cancelling entirely. You'll lose ads and some features, but you'll avoid paying until you decide to upgrade again.

After cancellation: next steps and account management

Cancelling StarMaker is just one step toward managing your subscriptions wisely. Taking a few extra steps now prevents future unwanted charges and helps you stay on top of your digital spending.

Review your other subscriptions

Now that you're cancelling StarMaker, use this moment to audit your other subscriptions. Log into your Apple ID and Google Play subscriptions settings and list every active subscription. You'll likely find forgotten services costing you money each month. Stopee's cancellation guides can help you cancel any service, and tackling them now frees up budget for services you actually use.

Set up billing reminders

Use your phone's calendar or a budgeting app to track your remaining subscription renewal dates. Set reminders for 2 days before each renewal so you can decide whether to keep or cancel before you're charged. This simple habit prevents accidental charges and gives you control over your spending.

Monitor your statements

For the next 2 to 3 billing cycles, check your credit card or bank statement to confirm that StarMaker charges have stopped. If a charge appears after your cancellation date, contact your bank immediately. The sooner you report it, the easier a refund or chargeback becomes.

Keep records of your cancellation

Save your cancellation confirmation email, screenshots of your subscription settings showing the cancellation, and any correspondence with Apple, Google, or StarMaker. If a dispute arises months later, these documents prove that you cancelled in good faith and strengthen your position with your bank or a consumer authority.

Starmaker contact and support information for canada

If you need additional help or have questions about your account after cancelling, Stopee recommends using the official channels listed here.

StarMaker support and contact options

In-app support: Open StarMaker and navigate to Settings > Help or Support to contact the developer directly through the app.

Apple support (if billed through iOS): Visit support.apple.com or contact Apple Support at 1-800-MY-APPLE (1-800-692-7753) to discuss your subscription or refund.

Google Play support (if billed through Android): Visit support.google.com/googleplay or contact Google Play support through the Play Store app.

Your bank or credit card company: If you need to dispute a charge or request a chargeback, contact your financial institution's customer service line. Most Canadian banks have dedicated phone numbers for disputes and chargebacks.

Provincial consumer protection authority: If you believe StarMaker or the app store has violated your consumer rights, escalate your complaint to your provincial consumer protection office. These agencies investigate unfair business practices and can compel refunds or restitution.

Stopee: your trusted cancellation partner

Cancelling a subscription should never be complicated or stressful. Stopee has helped thousands of Canadian consumers cancel services like StarMaker, understand their refund rights, and take control of their subscriptions. Whether you're dealing with unwanted charges, unclear cancellation processes, or app store refund denials, Stopee provides clear, actionable guides and consumer advocacy support.

Visit Stopee at stopee.com to explore cancellation guides for hundreds of services, understand your consumer rights under Canadian law, and learn how to dispute charges with your bank or escalate complaints to provincial regulators. Stopee empowers you to make cancellation decisions with confidence and helps you recover money you shouldn't have been charged in the first place.

Your subscription choices should always remain in your control. By understanding how to cancel StarMaker properly and knowing your rights as a Canadian consumer, you take back that control and protect your wallet from unwanted renewal charges. Stopee is here to support every step of that journey.