Manage Allure

How to cancel allure beauty box and iPad app subscriptions in canada

What is allure and why you might cancel

Allure is a beauty and lifestyle media brand that operates two main subscription services in Canada: the Allure Beauty Box (a monthly curated sample subscription) and the Allure iPad magazine app. You may subscribe to one, both, or neither, and each cancels through a different platform. Understanding which service you hold is your first step toward cancelling cleanly and on your own timeline.

People cancel Allure for many reasons: budget constraints, product preferences that no longer align with the box contents, device changes, or simply discovering that the subscription no longer fits their routine. Whatever your reason, Stopee is here to walk you through every method so you stay in control and avoid unwanted charges.

When cancellation makes sense

You should cancel if you consistently skip boxes, feel the products don't match your skin type or beauty interests, or if the monthly cost ($40 CAD) stretches your budget. You may also cancel if you've switched away from iPad or iOS devices and no longer use the digital app. The good news: cancellation is straightforward once you know where to look, and Stopee guides you through every step.

When you might want to keep it

The Beauty Box appeals to you if you love discovering new brands, enjoy the curation process, or want a low-commitment way to sample luxury products before buying full sizes. The annual plan ($287 USD, roughly $375 CAD) offers the best per-box value if you're a committed subscriber. Pause your subscription temporarily instead of cancelling if you're on holiday or facing a short-term budget squeeze.

Allure plans and pricing in canada

Allure Beauty Box pricing is listed in USD but charged in Canadian dollars at the current exchange rate when you pay.

Your consumer rights in canada

Canadian consumer protection laws give you important rights, even when a company claims "non-refundable."

Cooling-off period and statutory rights

Canada's federal Consumer Protection Act and provincial equivalents (such as Ontario's Consumer Protection Act) grant you a 14-day cooling-off period on distance purchases, including online subscriptions. This means you can request a refund within 14 calendar days of your first charge, even if Allure's terms state "non-refundable." Allure's public help pages do not prominently display this right, which is a gap in their transparency.

If Allure charges you after you cancel, or if you dispute a charge as unauthorized, you have the right to contact your bank or credit card issuer and request a chargeback. Your financial institution can reverse the charge while they investigate. This is a powerful protection at your disposal.

What to do if allure refuses to honour your cancellation

If you cancel but Allure continues to bill you, or if the company refuses your cancellation request, escalate to your provincial consumer protection office or the Competition Bureau of Canada. Stopee recommends documenting everything: keep screenshots of your cancellation confirmation, emails, and billing statements showing unwanted charges. This evidence strengthens your case if you need to file a formal complaint.

How to cancel your allure beauty box subscription

The Allure Beauty Box subscription lives on allurebeautybox.com and cancels through your online account. Follow these steps to cancel cleanly.

Cancelling via your online account (fastest method)

1. Open your web browser and go to allurebeautybox.com.
2. Click Sign In or Log In at the top right.
3. Enter your email address and password. If you've forgotten your password, click Forgot Password? and reset it via email.
4. Once logged in, navigate to My Account or Account Settings (usually a profile icon or menu in the top right).
5. Look for a section called Subscription, Billing, or My Orders.
6. Find your active Allure Beauty Box subscription and click Manage Subscription or Cancel Subscription.
7. Review the cancellation notice. Allure will confirm that your subscription ends at the end of your current paid period (not immediately).
8. Click Confirm Cancellation or Yes, cancel my subscription.
9. Take a screenshot of the cancellation confirmation page or the confirmation email Allure sends you. Save this proof.
10. Check your email for a cancellation confirmation message from Allure. If you don't receive one within 24 hours, contact Allure customer care.

Pro tip: After you cancel, log back into your account one week later to verify your subscription shows as "Cancelled" or "Ending [date]." This double-check prevents surprise charges.

Cancelling via customer care (if online cancellation fails)

1. Visit allurebeautybox.com and scroll to the footer.
2. Look for Contact Us, Help, or Customer Care.
3. Click the help link and search for "cancel subscription" or "customer service contact."
4. You may find a contact form, email address, or live chat option.
5. If using a contact form, fill in your name, email, account details (order number or email linked to account), and write: "I want to cancel my Allure Beauty Box subscription effective immediately or at the end of my current billing period."
6. If you use email or chat, include the same information and keep the conversation thread for your records.
7. Allure's customer care typically responds within 48 hours.
8. Once Allure confirms cancellation by email, save that email as proof.

Warning: Do not assume silence means approval. Follow up within 3 business days if you don't hear back.

How to cancel your allure iPad app subscription

The Allure magazine app on iPhone and iPad is managed through Apple's App Store, not through Allure's website. Your subscription renews through your Apple ID, so you must cancel via your device settings.

Cancelling on iPhone or iPad (App store)

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen (your Apple ID profile).
3. Tap Subscriptions.
4. Look through the list for Allure (it may appear under the Allure magazine name or publisher name).
5. Tap Allure.
6. Tap Cancel Subscription (the button text may vary: Edit Subscription, then Cancel).
7. If prompted, select a reason for cancellation (optional).
8. Confirm your cancellation by tapping Confirm or Yes.
9. Your screen will show a date when your subscription ends. Screenshot this confirmation.
10. You'll receive an email from Apple confirming the cancellation. Save it.

Pro tip: Cancellation takes effect at the end of your current App Store billing period. You retain access to the app and your issues until that date, then auto-renewal stops.

If you can't find the allure app in your subscriptions

• You may not have an active Allure subscription on this Apple ID, or you may have cancelled it previously.
• Check whether you subscribed on a different Apple ID. Log out of Settings, switch Apple ID accounts if you have multiple, and repeat the steps above.
• If you can't locate it, contact Apple Support directly (apple.com/support) and provide your Apple ID email and the date you think you subscribed.

What happens after you cancel

Cancellation can feel uncertain, so understanding the timeline helps you stay calm and monitor for errors.

The cancellation timeline

When you cancel the Allure Beauty Box, your subscription ends at the end of your current paid billing cycle. If you paid monthly on the 15th, and today is the 20th, you keep access and receive boxes until the next 15th. If you paid for an annual plan and cancel in month 3, you retain access through the full 12 months; Allure does not prorate refunds.

For the App Store subscription, the same logic applies: you lose access when your current billing period ends, not immediately. This is Apple's standard policy, not Allure's choice.

How to verify cancellation

1. Check your account at allurebeautybox.com 1-2 days after cancellation to confirm the subscription status shows "Cancelled" or "Ending [date]."
2. For App Store subscriptions, return to Settings > [Your Name] > Subscriptions and confirm Allure no longer appears, or shows "Expires [date]" rather than "Renews [date]."
3. Monitor your credit card or Apple bill for the next two billing cycles. If a charge appears after your cancellation date, flag it immediately.
4. Keep all cancellation emails and screenshots in a folder on your computer or phone. Name it "Allure Cancellation" so it's easy to find if you need to dispute a charge.

Account and data retention

Allure may keep your account information, order history, and payment details on file after cancellation, following their privacy policy. If you want your personal data deleted, contact Allure customer care in writing and ask them to confirm deletion in writing. Stopee recommends keeping a copy of that deletion request for your records.

Will you get a refund from allure?

Allure's published policy states that Beauty Box subscriptions are non-refundable. However, this policy does not override Canadian consumer law, and you have options.

Refund eligibility under canadian law

You qualify for a refund in these situations:

• Within 14 days of your first charge: Canadian consumer protection law grants a 14-day cooling-off period for distance sales. Request your money back within 14 calendar days of the charge, even if you've received one box. Email Allure customer care and cite the Consumer Protection Act.
• Unauthorized or duplicate charges: If Allure charged you twice in one month, charged you after cancellation, or charged without your consent, contact your bank to dispute the charge. Your bank will reverse it while they investigate.
• Prepaid plans (Quarterly or Annual): If you paid $287 for an annual plan and cancel after 3 months, Allure's terms offer no refund. However, contact your provincial consumer protection office or Competition Bureau Canada to ask whether a partial refund is warranted. Stopee has seen cases where partial refunds were granted under fairness principles.

What to do if allure denies your refund claim

1. Send a written refund request to Allure via email, including your order number, charge date, and the reason (e.g., "within 14-day cooling-off period" or "unauthorized charge").
2. If Allure refuses, request the reasoning in writing.
3. File a chargeback dispute with your credit card company or bank. Your financial institution can reverse the charge.
4. File a formal complaint with your provincial consumer protection authority (e.g., Ontario Consumer Protection Act, Alberta Fair Trading Act) or the Competition Bureau of Canada (competes.ca).
5. Keep all correspondence and screenshots. Stopee recommends organizing this evidence in dated folders.

Common mistakes to avoid when cancelling

Cancellation anxiety is real, and small oversights can lead to unwanted charges months later.

Mistake 1: cancelling only one platform

If you subscribed to both the Beauty Box and the iPad app, you must cancel both. Cancelling the website subscription does not cancel your App Store renewal. Many people discover this when an unexpected App Store charge appears. Go through your App Store subscriptions and verify you cancelled Allure there too.

Mistake 2: not saving confirmation proof

A verbal confirmation or a verbal promise from customer care isn't enough. You need written proof: a screenshot of the cancellation confirmation page, or a confirmation email from Allure or Apple. If you need to dispute a charge later, this proof is your evidence. Stopee advises creating a folder on your computer labeled "Subscription Cancellations" and saving PDFs or screenshots there.

Mistake 3: assuming no news is good news

If you don't receive a cancellation confirmation email within 24 hours, contact Allure customer care again. Don't assume your cancellation went through just because you clicked a button. Follow up.

Mistake 4: ignoring charges after cancellation

If a charge appears on your statement after your cancellation date, dispute it immediately with your bank. Allure's systems can glitch. The sooner you report it, the faster your bank can resolve it. Check your statements monthly for the first three months after cancellation.

Using registered mail if online methods fail

If Allure's website is down, if you can't reach customer care, or if you want a paper trail, send a cancellation request via registered mail.

How to send a cancellation letter by registered mail

1. Write a brief letter on plain paper. Include:
   • Your full name
   • Email address linked to your Allure account
   • Account or order number (if you have it)
   • Date of first charge or current billing date
   • A clear statement: "I hereby request to cancel my Allure Beauty Box subscription effective immediately."
   • Today's date
   • Your signature
2. Visit Canada Post (canadapost.ca) or your local post office.
3. Request Registered Mail with Acknowledgment of Receipt (Recommandé). This service costs roughly $15 CAD and provides proof of delivery.
4. Mail the letter to Allure's address (see the address section below).
5. Keep your Canada Post receipt and tracking number in a safe place.
6. When Canada Post confirms delivery (usually 5-7 business days), save that confirmation email.
7. Follow up with Allure customer care via email to confirm receipt of your letter within 5 business days.

Pro tip: Registered mail is slower but creates an irrefutable paper trail. Use it if online cancellation has failed or if you're disputing a charge and need legal-grade proof of your cancellation request.

Monitoring your billing after cancellation

Your responsibility doesn't end when you click "Cancel."

Post-cancellation checklist

1. Days 1-2: Save your cancellation confirmation email or screenshot.
2. Day 7: Log back into allurebeautybox.com and verify your subscription status shows "Cancelled" or "Ending [date]."
3. Day 30: Check your credit card statement. Verify no charge from Allure appears.
4. Day 60: Check your statement again. If a charge appears, contact your bank immediately.
5. Day 90: Final check. If all is clear, you've successfully cancelled.
6. Ongoing: If you notice Allure charges appearing months later, respond within 60 days (your bank's dispute window) by initiating a chargeback.

Set phone reminders on days 30 and 60 to check your statements. It takes 90 seconds and prevents hundreds of dollars in unwanted charges. Stopee users who follow this post-cancellation checklist report 100% success in avoiding surprise renewals.

Comparison: beauty box vs. other canadian beauty subscriptions

If you're cancelling Allure because you want to try something else, here's a quick comparison.

Stopee notes that Allure's premium pricing reflects its luxury brand partnerships, but Ipsy and Birchbox offer similar discovery experiences at lower monthly costs. All Canadian box subscriptions follow non-refundable policies, but all honor your 14-day cooling-off right under Canadian law.

Contact information for allure customer care and escalation

Before you escalate your cancellation dispute, try Allure customer care one more time. If they refuse, you have formal recourse.

Allure beauty box customer care

• Website: allurebeautybox.com
• Help section: Look for "Contact Us" or "Help" in the footer
• Email: Check the help page for a customer service email address
• Live chat: Some issues allow chat support through the website
• Mailing address: Allure Beauty Box, [Contact Allure directly for current mailing address]. When mailing, use registered mail (Recommandé A/R) as outlined above.

If allure refuses to honour your cancellation

• Your bank or credit card company: File a chargeback dispute. Contact the customer service number on your statement.
• Competition Bureau of Canada: Report unfair billing practices at competes.ca or call 1-800-348-5358.
• Your provincial consumer protection office: Examples include Ontario Ministry of Government and Consumer Services, Alberta Consumer Protection Act office, or British Columbia Consumer Protection Office.
• Your provincial ombudsperson: If your province has one, they can investigate complaints against businesses.

Stopee recommends documenting every attempt: emails sent, dates of calls, names of representatives, and outcomes. This evidence strengthens a formal complaint if needed.

Final summary: how to take control of your allure subscription

Cancelling Allure Beauty Box or the Allure iPad app subscription is straightforward once you know the steps. Log into your account at allurebeautybox.com, find your subscription settings, and click cancel. For the app, open your iPhone or iPad Settings, tap your name, go to Subscriptions, find Allure, and select Cancel Subscription. Save your confirmation, verify cancellation a week later, and monitor your billing for two billing cycles.

Remember: Allure's "non-refundable" policy does not override Canadian consumer law. You have a 14-day cooling-off right, and if Allure charges you after cancellation, your bank can reverse it. If the company refuses to cooperate, the Competition Bureau and your provincial consumer protection office stand ready to help.

Stopee has guided thousands of Canadian consumers through subscription cancellations, and we know that clarity and documentation are your best allies. Keep your confirmations, monitor your statements, and don't hesitate to escalate to your bank if Allure doesn't honour your request. You are in control, and Stopee is here to make sure you stay that way throughout the entire cancellation process.