Manage Myus

How to cancel myus and protect your refund as a canadian customer

What myus is and why you might want to cancel

Myus is a package forwarding service that gives you a U.S. mailing address, allowing you to shop on American websites and have packages forwarded to Canada. The service consolidates multiple purchases, repackages items, and handles international shipping. While it's useful for accessing U.S.-only retailers, many Canadian customers find the fees add up quickly, or they simply don't need the service anymore.

At Stopee, we've helped thousands of customers understand when cancellation makes financial sense. If you're paying monthly or annual membership fees but rarely using your U.S. address, or if unexpected receiving fees are eating into your savings, cancellation might be the right choice.

Common reasons canadians cancel myus

• Monthly or annual membership fees no longer justify the usage
• Receiving fees (C$7 per shipment up to 150 lbs, C$60 for oversized items) make shopping uneconomical
• Found alternative forwarding services with lower rates
• No longer shopping from U.S. retailers regularly
• Dissatisfaction with consolidation or repackaging fees

Myus pricing and membership plans

Understanding your current plan helps you calculate whether refunds apply and what you'll actually owe on cancellation.

Pro tip: If you're on an annual plan and cancel mid-year, you may qualify for a prorated refund of the unused portion. We'll cover refunds in detail below, but knowing your plan type now saves time later.

Your consumer rights in canada

Canadian consumer protection laws give you significant leverage when dealing with subscription cancellations and refunds.

What canada's consumer protection laws say

Under the federal Consumer Protection Act and equivalent provincial laws (such as Ontario's Consumer Protection Act), you have the right to cancel a subscription within a reasonable timeframe and receive a refund for any unused portion of pre-paid fees. Most provinces require subscription services to offer an easy, no-penalty cancellation method and must process refunds within a specific timeframe (usually 15-30 days).

If Myus refuses to refund a prorated annual payment or claims it's non-refundable, you can escalate to your provincial consumer protection authority. For example, Ontario consumers contact Service Ontario, while British Columbia customers reach out to the Office of the Consumers Advocate.

Important: Stopee recommends documenting every step of your cancellation to protect yourself. If Myus claims they never received your cancellation request, your proof becomes invaluable.

What the law does and doesn't cover

• You have the right to cancel recurring memberships
• Annual fees can be prorated if you cancel partway through the year
• Monthly membership fees may be non-refundable under the Terms and Conditions, but only if the service is immediately available (not future-dated)
• Receiving fees and shipping charges are generally non-refundable once the service is delivered
• Shopping.myus.com orders cancelled after processing typically incur seller fees that may not be recoverable

How to cancel your myus membership

Myus offers multiple cancellation methods, but not all provide the same level of proof. Stopee always recommends a tracked, documented method for your protection.

Cancellation methods myus accepts

You have four options to submit your cancellation request. We've ranked them by how much proof they give you.

1. Tracked postal letter (most secure)
   • Send a signed cancellation letter by Canada Post Tracked Packet or equivalent tracked service
   • Address it to Myus's legal address (listed in the final section below)
   • Keep your tracking number and receipt as proof
   • Delivery confirmation arrives within 5-10 business days
   • This method is bullet-proof if Myus later claims they never received your request
2. Email (documented but less secure)
   • Send your cancellation request to Myus's support email address
   • Include your full account number, name, and the date you want to cancel
   • Request a read receipt and save the confirmation
   • Forward all emails to yourself as backup
   • Note: email can be delayed or misfiled; this alone may not be sufficient if there's a dispute
3. Online account cancellation (fastest)
   • Log into your Myus.com account
   • Navigate to account settings or membership management
   • Select the cancellation option
   • Confirm your request
   • Screenshots of the confirmation page are your only proof; Stopee recommends combining this with an email request to support for written confirmation
4. Fax (legacy method)
   • Send a signed cancellation letter by fax to Myus's fax number
   • Request a fax confirmation receipt
   • Keep the transmission confirmation as proof
   • This method works but is slower than email or online cancellation

Step-by-step cancellation process

Follow these steps exactly, and you'll avoid the most common mistakes we see at Stopee.

1. Review your account and pending orders
   • Log into your Myus account
   • Check for any pending Personal Shopper orders or active shipments
   • Cancel or modify Personal Shopper orders before you submit your membership cancellation (orders in progress may incur fees if you cancel mid-transaction)
   • Check your billing date to understand when your next charge occurs
2. Calculate your refund eligibility
   • Confirm whether you're on a monthly or annual plan
   • If annual, count the unused days remaining in your billing year
   • Write down your cancellation date in your request
   • Monthly-only plans may be non-refundable; annual plans typically offer a prorated refund
3. Prepare your cancellation request
   • Write a clear, dated letter or email that includes: your full name, account number, email address associated with the account, the date you want the cancellation to take effect, and a request for written confirmation and any applicable refund amount
   • Use professional, factual language (avoid emotional language, which can slow response times)
   • Example: "I am requesting cancellation of my Myus account [Account #12345] effective [date]. Please confirm receipt of this request and provide a statement of any prorated refund and its processing date."
4. Submit your cancellation via your chosen method
   • If using tracked post, allow 5-10 business days for delivery
   • If using email, send during business hours and request a read receipt
   • If using online cancellation, take screenshots before confirming, then immediately email support with the same request as a backup
   • Keep all documentation in a folder (digital or physical)
5. Request written confirmation
   • After submitting, follow up with an email if you used post or fax, stating: "I submitted a cancellation request on [date]. Please confirm receipt and provide written confirmation of the cancellation date and any refund details."
   • Ask specifically for: cancellation effective date, final billing date, refund amount (if applicable), and the date you can expect the refund
   • Myus should respond within 2-3 business days
6. Monitor your refund
   • According to Myus's Terms and Conditions, annual prorated refunds are processed within 10 business days of cancellation acceptance
   • Check your original payment method (credit card, bank account, or PayPal)
   • If 10 business days pass with no refund, contact Myus again with your cancellation confirmation and escalate if necessary

What happens after you cancel

Cancellation isn't instant, and understanding the timeline protects you from unexpected charges and confusion.

Your access and billing after cancellation

Once Myus accepts your cancellation request, your membership terminates according to the Terms and Conditions. Here's what changes immediately and what may take a few days:

• Paid-member benefits end on your cancellation date or at the end of your current billing period (depending on your plan and when you cancel). Free repackaging, consolidation discounts, and shipping benefits disappear immediately or at the end of the cycle.
• Recurring payments stop after your cancellation is processed. You will not be charged again.
• Any outstanding charges incurred before cancellation remain payable. If you owe shipping fees or receiving charges, you're still responsible for those.
• Your account and shipment records remain stored by Myus according to their data retention policies. If you need copies of invoices, shipment histories, or tracking information, request them in writing before your account is closed.
• Your U.S. mailing address becomes inactive. After cancellation, packages sent to that address may be returned to the sender or held at Myus's warehouse (incurring storage fees). Contact any pending retailers to confirm your address before your membership ends.

Cancellation can be emotional, especially if you relied on this service. At Stopee, we've seen customers feel relieved once it's done, and we want you to feel confident in the process.

Refund timelines and conditions

Refunds are the most confusing part of cancellation. Stopee breaks down exactly what you can expect.

Annual membership refunds

If you're on an annual plan, you have the strongest refund case. Myus states that annual membership fees may be prorated and refunded for the unused portion. Here's how it works:

• You paid for 12 months upfront (US$60 or equivalent in CAD)
• If you cancel after 6 months, you're entitled to a refund for the remaining 6 months
• Refunds are processed within 10 business days after Myus accepts your cancellation
• The refund appears in your original payment method (credit card, bank account, or PayPal)
• Exchange rates apply if you paid in USD; your refund will be converted to CAD at the time of processing

Monthly membership refunds

Monthly fees are typically non-refundable under Myus's Terms and Conditions. If you cancel mid-month, you usually don't receive a refund for the unused days. However, if your cancellation request is submitted before your next billing date, Myus should not charge you again. Verify this in your confirmation email.

Shopping.myus.com order refunds

If you've made purchases through Shopping.myus.com, cancellation rules are stricter:

• Orders cancelled by Myus due to stock issues, price discrepancies, or export restrictions are normally refunded automatically to your original payment method within 14 days
• Orders cancelled by you after processing may incur seller fees or Myus cancellation fees, and return-shipping costs are your responsibility
• Some customers have reported "switch membership fees" when moving between plans; if this applies to you, ask Myus for written evidence of the charge and a clear explanation

Non-refundable fees you may owe

Even after cancellation, certain charges remain your responsibility:

• Setup fees
• Receiving fees (C$7 standard, C$60 oversized) for packages already received
• Shipping charges for forwarded parcels
• Repackaging fees beyond your membership allowance
• Storage fees if packages remain in the warehouse after cancellation

Common mistakes to avoid when cancelling

Cancellation can feel frustrating when you hit unexpected obstacles. We've helped customers recover from these mistakes, and you can avoid them entirely.

Mistake 1: cancelling online without backup documentation

The online cancellation option is convenient, but it's your weakest proof if there's a dispute. Screenshots fade, and Myus's system may not send a confirmation email automatically.

What to do instead: Complete the online cancellation, take screenshots of every page, then immediately email support with the same request in writing. Ask for confirmation in your email. This creates a paper trail.

Mistake 2: not checking for pending orders before cancelling

Personal Shopper orders and Shopping.myus.com purchases can incur fees if you cancel mid-transaction. Some customers have been charged unexpected fees weeks after they thought they'd cancelled.

What to do instead: Review your account for any "in progress" or "pending" orders. Cancel or modify them directly in your account before you submit your membership cancellation. Wait 1-2 business days to confirm all orders are cleared, then send your cancellation request.

Mistake 3: assuming your cancellation was accepted

Myus receives thousands of requests. Email can be delayed, faxes misrouted, and postal letters lost. Many customers assume silence means acceptance, then discover they've been charged again.

What to do instead: Always request written confirmation of your cancellation. Follow up within 3 business days if you haven't heard back. Keep all communication saved. If you don't receive confirmation within 5 business days, escalate with a second request.

Mistake 4: not requesting a refund statement in writing

Some customers receive partial refunds without understanding why. Others receive nothing and assume they're not entitled to a refund.

What to do instead: In your cancellation request, explicitly ask for: the cancellation effective date, the amount of any prorated refund, and the processing date. Request this in writing so there's no ambiguity.

Mistake 5: sending packages to your address after cancellation

Once you cancel, your U.S. mailing address is inactive. Retailers don't know this, so packages may arrive at Myus's warehouse and incur storage fees.

What to do instead: Update your address on any active retail accounts before your cancellation takes effect. If you have pending orders, ask retailers to hold shipments or change the delivery address. After cancellation, your U.S. address is no longer available.

What to keep and what to discard

After you've received your refund and your account is closed, organize your records to protect yourself in the future and simplify your finances.

Pro tip: Create a folder on your computer or phone labeled "Myus cancellation" and save every email, screenshot, and receipt. If Myus ever contacts you about an unpaid balance or disputes your cancellation, you'll have bulletproof evidence.

Escalating if myus refuses to cancel or refund

Most cancellations go smoothly, but if Myus ignores your request or refuses to refund an annual membership, you have legal leverage in Canada.

Step 1: send a formal refund demand

If you haven't received your prorated refund within 10 business days, send a formal follow-up email or letter:

"I submitted a cancellation request on [date] and received confirmation on [date]. According to your Terms and Conditions, my prorated annual refund of [amount] should have been processed within 10 business days. I have not received this refund. Please process it immediately and confirm the transaction date. If I do not receive the refund within 5 business days, I will escalate this matter to [consumer protection authority]."

Step 2: file a complaint with your provincial consumer protection authority

If Myus doesn't respond or refuses to refund, contact your provincial authority:

• Ontario: Service Ontario Consumer Hotline (1-800-668-9938)
• British Columbia: Office of the Consumers Advocate
• Alberta: Fair Trading Act (Alberta Health Services)
• Quebec: Office of the Protecteur du Consommateur
• Other provinces: Your provincial Ministry of Consumer Affairs

You'll need to provide: your cancellation request (email or letter), Myus's confirmation, and proof that the refund was promised but not delivered. The authority can pressure Myus to comply or issue you a refund directly.

Step 3: dispute the charge with your bank or credit card company

If all else fails, contact your bank or credit card issuer and request a chargeback. Explain that Myus accepted your cancellation, promised a refund, and failed to deliver. Most banks will reverse the charge within 30 days.

Warning: Use this only after you've exhausted direct contact and consumer authority complaints. Banks charge merchants for chargebacks, so this method can permanently block your access to Myus.

Alternatives to myus and how they compare

If Myus no longer works for you, other package forwarding services may offer better value for your situation.

At Stopee, we've tracked dozens of forwarding services and found that Myus works best for high-volume consolidation, while Stackry and BorderLinx suit occasional shoppers who want to avoid monthly fees. Do a cost analysis before switching: multiply your average monthly receiving fees and shipping costs, and compare that to competitors' rates.

Key takeaways and next steps

Cancelling Myus is straightforward if you follow these principles: document everything, request written confirmation, calculate your refund carefully, and escalate if Myus ignores you.

Here's your action plan:

1. Review your account for pending orders and cancel them first
2. Calculate whether you're due a prorated refund (annual plans only)
3. Prepare a clear cancellation request in writing
4. Submit it via tracked post, email, or online (preferably two methods for backup)
5. Request written confirmation within 2-3 business days
6. Monitor for your refund within 10 business days
7. If you don't receive it, escalate to your provincial consumer authority

Stopee has helped thousands of Canadian consumers navigate subscription cancellations, and we know this process can feel tedious. But taking 30 minutes now to document your cancellation properly saves you hours of frustration later. If Myus refuses to honour your cancellation or refund, consumer protection laws in Canada are on your side, and we recommend contacting your provincial authority immediately.

Ready to move forward? Start with Step 1 above, save every email you send and receive, and don't hesitate to escalate. Stopee is here to remind you that your rights as a Canadian consumer are backed by law, and companies like Myus must respect them. Our guides at stopee.com have helped consumers recover thousands in unfair charges and unwanted recurring fees, and you're not alone in this process.

How to contact myus for cancellation

Use one of these verified contact methods to submit your cancellation request.

Mailing address (tracked letter - recommended)

Send your signed cancellation letter via Canada Post Tracked Packet to:

Myus customer service
[Legal mailing address to be verified on Myus.com/contact or Terms and Conditions]
Note: Myus may operate multiple facilities. Confirm the correct address on their website before sending to ensure your letter reaches the right department.

Email

Contact Myus support at the email address listed on Myus.com/contact. Request a read receipt and save all correspondence.

Online account

Log into Myus.com, navigate to account settings, and select "cancel membership" if the option is available. Immediately take screenshots and email support for written confirmation.

Fax

Fax your signed cancellation letter to the number listed on Myus.com and request a transmission confirmation receipt.

For the most current contact information, visit Myus.com/contact or check your account welcome email - contact details may have changed since this guide was published.

Thank you for trusting Stopee to guide you through this process. We're committed to empowering Canadian consumers with clear, accurate information about cancellation rights and refund protection. Your feedback helps us serve more people like you.