Manage MyUS

How to cancel MyUS and reclaim your forwarding address

Why you might want to cancel MyUS

MyUS provides a valuable service for UK consumers who shop American retailers, but circumstances change. You may have completed your purchases, discovered better forwarding rates elsewhere, or simply decided the membership fees no longer justify the convenience. Whatever your reason, cancelling cleanly matters - and Stopee exists to help you do it without confusion or accidental charges.

Understanding when and why to cancel protects your wallet and your time. Some subscribers keep their accounts out of inertia, paying monthly fees for a service they rarely use. Others encounter hidden costs - customs duties, VAT surcharges, and import processing fees - that make the total cost unappealing. If you recognise yourself in either scenario, cancelling is the right move.

Common reasons for cancelling MyUS

You may cancel for several legitimate reasons. Overestimating your shipping volume is common; many subscribers sign up for premium tiers but rarely consolidate packages. Rising shipping costs and UK import taxes can make American purchases less economical than expected. You might also discover that certain retailers reject MyUS addresses or have begun shipping directly to the UK, eliminating your need for forwarding altogether.

Some consumers cancel after discovering competitive services with better pricing or customer support. Others simply complete their intended purchases and no longer require an ongoing service. At Stopee, we recognise that your needs evolve, and cancelling should be straightforward and penalty-free.

Financial impact of staying subscribed

Leaving your MyUS account active costs you money. Premium membership charges £5.99 monthly (or £59.99 annually), whilst Business tier costs £15.99 per month (or £159.99 annually). If you cancel after six months of premium membership, you save approximately £36 in ongoing fees. Annual subscribers who cancel mid-year may qualify for partial refunds depending on MyUS's refund policy and applicable consumer protections.

Beyond membership fees, you may incur storage fees for packages held beyond standard processing windows. Stopee recommends auditing your account activity over the past three months: if you've shipped fewer than three packages, cancellation almost certainly saves you money.

MyUS membership pricing and what you're paying for

Understanding MyUS's pricing structure clarifies what you'll lose (or stop paying) if you cancel.

Hidden costs you should know about

MyUS's advertised fees are only part of the picture. When parcels enter the United Kingdom, you become liable for customs duties, Value Added Tax (VAT), and Royal Mail import processing fees. The VAT typically runs 20 percent of the parcel's declared value, and customs duties vary by product category. A £50 American purchase often costs an additional £15 to £20 in UK taxes before it reaches your door.

Storage fees apply if packages remain in MyUS's Sarasota, Florida warehouse beyond a set period. Consolidation services charge per shipment when you combine multiple purchases. Stopee advises checking MyUS's Terms of Service for the complete fee schedule before deciding whether cancellation makes financial sense.

How to cancel MyUS through your account dashboard

The simplest cancellation method uses your MyUS account online. This approach takes five to ten minutes and generates an instant confirmation.

1. Log in to your MyUS account using your registered email and password
   • Visit the MyUS website and locate the sign-in portal
   • If you've forgotten your password, use the "Forgot Password" link to reset it
2. Navigate to your account settings or subscription management section
   • Look for "Account Settings," "Preferences," or "Subscription" in the main menu
   • Some accounts display subscription options under "Billing" or "My Membership"
3. Locate the cancellation or "Manage Subscription" option
   • This may appear as "Cancel Membership," "Downgrade," or "End Subscription"
   • Do not confuse account deletion with subscription cancellation - they are different
4. Select your membership tier and choose "Cancel" or "End Subscription"
   • MyUS may prompt you to confirm your decision or offer a discount to retain you - stay firm if you've decided to cancel
   • Read any final warnings, which often mention access limitations after cancellation
5. Follow the confirmation prompts and select your cancellation reason (optional but helpful for feedback)
   • MyUS uses this feedback to improve its service
   • You may be asked whether you wish to close your entire account or simply end your subscription
6. Confirm your cancellation and save your confirmation email or screenshot
   • Pro tip: forward this confirmation to yourself from a permanent email account - MyUS's email notifications sometimes disappear from spam folders
   • Take a screenshot of the confirmation page as backup proof

Cancelling by email or postal mail

If you prefer written communication or encounter technical difficulties online, you can cancel MyUS by email or post. This method creates a documented trail, which proves valuable if disputes arise.

1. Compose a clear cancellation email to MyUS customer service
   • Subject line: "Cancellation Request - [Your Full Name] - [Your MyUS Account Number]"
   • Include your full registered name, email address, and MyUS account number
   • Write: "I request immediate cancellation of my MyUS subscription effective today"
   • Request written confirmation of your cancellation
2. Send this email to MyUS's official customer service address
   • Locate the correct email on MyUS's official website or your previous account emails
   • Avoid replying to automated emails; use the primary support address instead
3. Allow three to five business days for a response
   • MyUS typically confirms cancellations within 48 hours during working days
   • Save all email correspondence as proof of your cancellation request
4. For postal cancellation, send a registered letter to MyUS's warehouse address
   • Include the same information as your email (name, account number, cancellation request)
   • Request a return receipt so Royal Mail confirms delivery
   • This method takes longer but creates an indisputable paper trail

Calling customer service to cancel

Speaking directly with a representative offers immediate clarification, though queues can be lengthy. If you call, have your account number and confirmation email ready before dialling.

1. Find MyUS's customer service phone number on their official website
   • Verify you're using the current number - scammers sometimes post fake contact details online
2. Call during standard business hours (MyUS operates US Eastern Time)
   • Expect longer wait times during peak hours (10 am to 3 pm EST)
   • Calling early morning or late afternoon often means shorter queues
3. Inform the representative you wish to cancel your subscription immediately
   • They may offer retention incentives - only accept if they genuinely benefit you
   • Confirm the representative has processed your cancellation in their system
4. Request a confirmation number and ask them to email you a written confirmation
   • Warning: phone cancellations without email follow-up are harder to prove - always insist on written confirmation

What happens to your account and parcels after cancellation

Cancelling your subscription doesn't instantly erase your account or trap your packages. Understanding the post-cancellation period prevents unpleasant surprises.

Access and parcel handling

After you cancel, your MyUS account typically remains accessible for a limited period - usually 30 to 90 days - so you can retrieve parcel tracking information or download shipping labels. Your US forwarding address remains active long enough to receive in-transit packages, though MyUS will no longer accept new packages for forwarding once your subscription ends.

Any parcels already in MyUS's warehouse at the moment of cancellation remain yours. You must arrange for MyUS to ship them to you or request refunds for items you wish to return. Pro tip: cancel only after confirming all your expected purchases have arrived at MyUS's facility.

Account closure versus subscription cancellation

These are different actions. Cancelling your subscription stops recurring charges but preserves your account. Closing your account entirely deletes your profile and forwarding history. Most people cancel subscriptions but retain accounts for future reference. If you never plan to use MyUS again, account closure provides permanent separation - though Stopee recommends keeping your account for at least 90 days post-cancellation to retrieve final parcel confirmations.

Refunds, credits, and your consumer rights

UK consumer law protects you when you cancel service subscriptions. Understanding these rights prevents MyUS from unfairly withholding refunds.

Refund eligibility under the consumer rights act 2015

The Consumer Rights Act 2015 grants you a 14-day "cooling off" period after subscribing to online services. If you cancel within 14 days of your initial sign-up and have not used the service substantially, you have the right to a full refund. After 14 days, MyUS may retain fees for the current billing period, though unused portions of annual subscriptions often qualify for pro-rata refunds.

MyUS's Terms of Service may specify its refund policy, but this policy cannot override your statutory consumer rights. If you cancel an annual subscription after two months, you should receive a refund covering the remaining 10 months, minus any reasonable costs MyUS incurred. Stopee recommends requesting a refund calculation in writing if you believe MyUS owes you money.

How to request a refund

Include a refund request in your cancellation email or ask explicitly when you cancel through the website. State: "I request cancellation of my subscription effective [date] and a pro-rata refund of unused fees to my original payment method." If MyUS doesn't process a refund within 14 days, escalate to your credit card company or bank - they can dispute the charges on your behalf.

Escalation if MyUS refuses a refund

If MyUS declines your refund claim and you believe your consumer rights have been violated, escalate to the Citizens Advice Consumer Service or your local Trading Standards office. These authorities investigate unfair contract terms and can compel refunds. Provide them with your cancellation confirmation, refund request emails, and proof of payment. This formal escalation often prompts companies to settle quickly rather than face regulatory scrutiny.

Common mistakes that delay or prevent cancellation

Cancelling a subscription feels straightforward until something goes wrong. Stopee has seen thousands of customers make preventable errors - here are the most costly ones.

Forgetting to cancel before your renewal date

If your annual subscription renews before you cancel, you've just paid another full year's fees. Many subscribers assume cancellation is immediate, only to discover MyUS charged them the moment their annual period renewed. Set a phone reminder 14 days before your renewal date, and cancel well in advance. Check your MyUS account to confirm your exact renewal date - this information appears in billing or subscription settings.

Deleting your account instead of cancelling your subscription

Account deletion differs from subscription cancellation. Deleting your account often closes your profile but may not cancel your recurring subscription - MyUS continues charging you through your payment method. Always cancel the subscription first, wait for written confirmation, and only then request account deletion if you wish.

Mistaking "pause" or "hold" for cancellation

Some services offer "pause" features that suspend charges temporarily but don't cancel your subscription. MyUS may offer similar options. If you see language like "pause shipping," "suspend temporarily," or "hold account," this is not cancellation. You remain liable for fees when the pause ends. Only proceed with "cancel," "end subscription," or "close membership."

Failing to save cancellation confirmation

Warning: cancellation confirmations often disappear from email inboxes or land in spam. If you delete your email without saving proof, you have no evidence of your cancellation request if MyUS later charges you. Save cancellations three ways: screenshot the confirmation page, forward the confirmation email to a permanent archive account, and take a photograph of your screen. This redundancy protects you if disputes arise.

Cancelling online but not following up with email

Online cancellations should generate instant confirmations, but technical glitches happen. If you cancel through MyUS's website, follow up with a brief email within 24 hours: "I cancelled my subscription online on [date]. Please confirm receipt of this cancellation." This creates a documented trail and prompts MyUS to investigate if your online cancellation failed to process.

What to do after you cancel

Cancellation is not the end of your involvement - you must verify the cancellation took effect and confirm no further charges appear.

Verify cancellation in your account

Log back into MyUS 24 to 48 hours after cancelling. Your subscription status should display "cancelled," "inactive," or similar language. If it still shows "active," contact customer service immediately - your cancellation may not have processed. Take a screenshot of this verification screen.

Monitor your payment method

Check your credit card or bank statement for 30 days post-cancellation. You should see no charges from MyUS after your cancellation date. If a charge appears, dispute it immediately through your bank or card provider. Provide them with your cancellation confirmation as evidence.

Retrieve outstanding parcels and data

Within 30 days of cancellation, log in and download or photograph any parcel tracking numbers, delivery confirmations, and shipping records you need. After 90 days, MyUS may delete inactive account data. If you need historical information later, you'll have no way to retrieve it.

Checklist: ensure your cancellation is complete

Use this checklist to verify you've successfully cancelled MyUS and protected yourself from future charges.

• I have submitted my cancellation request through MyUS's website, email, or phone
• I have received written confirmation of my cancellation (email, screenshot, or postal receipt)
• I have saved this confirmation to two separate locations (email archive and photo)
• I have verified my account status shows "cancelled" or "inactive" within 48 hours
• I have confirmed no parcels remain in MyUS's warehouse that I haven't collected
• I have noted my expected final billing date (if applicable)
• I will monitor my payment method for 30 days to ensure no further charges appear
• If eligible, I have requested a pro-rata refund in writing
• I have not deleted my MyUS account (only cancelled my subscription)
• I have saved parcel tracking numbers and delivery confirmations before my account access expires

Final thoughts on cancelling MyUS responsibly

Cancelling MyUS is your right, and UK consumer law protects you throughout the process. Whether you're switching to a competing forwarding service, completed your purchases, or discovered unexpected costs, terminating your subscription should be straightforward and penalty-free if handled correctly.

The key is documentation: save every confirmation, follow up in writing, and verify cancellation within 48 hours. Monitor your payment method afterward and escalate to your bank or Trading Standards if MyUS ignores your request or charges you after you've cancelled.

Stopee has helped thousands of consumers cancel service subscriptions cleanly and reclaim control of their recurring charges. By following this guide, you join them - cancelling MyUS with confidence, protecting your refund eligibility, and moving forward without worry. If you encounter resistance from MyUS, Stopee stands ready to help you escalate to consumer protection authorities. Your subscription, your choice.

MyUS contact information

Customer service contact details

For cancellation requests, complaints, or refund inquiries, contact MyUS using the details below.

Email address: [Official MyUS support email - verify on MyUS website before sending cancellation requests]
Phone (US Eastern Time): [Official MyUS phone number - verify on MyUS website]
Mailing address for written cancellation:
MyUS.com Inc
[Warehouse address in Sarasota, Florida - obtain from official MyUS website]
United States

Pro tip: always verify current contact details on MyUS's official website before sending cancellation requests. Scammers post fake contact information online, and sending your cancellation to a wrong address delays your request.

Stopee recommends using registered or tracked mail for postal cancellations so you have proof of delivery. Keep all correspondence copies. If MyUS doesn't acknowledge your cancellation within five business days, escalate to the Citizens Advice Consumer Service or your local Trading Standards office - they'll investigate on your behalf and compel MyUS to honour your cancellation request. Stopee's mission is making cancellations straightforward, and with this guide, yours is too.