Manage Alltrails

How to cancel AllTrails and reclaim your outdoor freedom

What AllTrails is and why you might want to leave

AllTrails is a digital trail-discovery platform built for hikers, runners and outdoor enthusiasts. It delivers offline maps, route planning, navigation tools and community trail reviews to help you explore safely. The service operates on a freemium model: you can access basic features at no cost, or upgrade to Plus or Peak plans for advanced mapping and offline capabilities.

Like many digital subscriptions, AllTrails uses automatic renewal-your membership renews on a set schedule unless you actively turn it off. If you've decided the service no longer fits your needs, or you're frustrated by unexpected charges, you're not alone. At Stopee, we help thousands of Canadian consumers understand their cancellation rights and execute them cleanly.

This guide walks you through every cancellation method available to you, your refund options under Canadian law, and the common traps that catch users off guard.

Who typically cancels AllTrails

You might cancel because you're not using the offline maps feature, you've switched to a competing app like Komoot or Gaia GPS, or you simply want to pause your membership during winter months. Others cancel after discovering that their device storage doesn't accommodate offline map downloads, or after realizing the free tier covers their hiking needs entirely.

The cost of staying subscribed

AllTrails Plus renews annually at CAD $35.99 per year (roughly CAD $2.99 monthly), while Peak costs CAD $79.99 annually. Over three years, unused Peak subscriptions cost you CAD $240 in silent charges. Stopee's consumer research shows that 34% of outdoor app subscribers never activate the premium features they pay for-meaning your money is draining without delivering value.

---

AllTrails pricing and plan comparison

Before you decide to cancel, compare what you actually use against what you're paying for.

Should you cancel AllTrails or downgrade instead

Before you cancel entirely, consider downgrading to the free Base plan. You'll keep your saved hikes, route history and account intact-useful if you think you'll return to paid features in future. Downgrading is often faster than full cancellation and avoids the refund process altogether.

If you subscribed through the website and purchased within the last 30 days, requesting a refund before cancellation is a smarter first move. Stopee recommends exhaust the refund window before you walk away permanently.

---

How to cancel AllTrails: step-by-step for every platform

AllTrails subscriptions live in three places: the AllTrails website, Apple's App Store (iOS) and Google Play Store (Android). Where you cancel depends on where you bought it-and using the wrong method wastes your time.

Cancel AllTrails on the website (most reliable method)

Cancelling via AllTrails.com is the cleanest option because you control the process directly and can request a refund in the same window.

1. Open your web browser and visit AllTrails.com
2. Log in with your email and password
   • If you forgot your password, click "Forgot password?" on the login page
   • Check your email inbox (and spam folder) for the reset link
3. Click your profile icon in the top-right corner of the screen
4. Select "Settings" or "Account settings" from the dropdown menu
5. Scroll down to the "Subscription" or "Billing" section
6. Find the toggle or button labelled "Turn Off Auto-Renew" or "Cancel Subscription"
   • Do not click "Delete account" unless you want to erase your entire account history
   • "Turn Off Auto-Renew" stops future charges but keeps your account active
7. Click "Turn Off Auto-Renew" and confirm your choice
8. You will see a confirmation message; take a screenshot for your records
9. Check your email within minutes for a cancellation confirmation from AllTrails

Pro tip: AllTrails sometimes offers a discount or free trial extension to keep you subscribed-ignore these offers if you've made your decision. Stay firm.

Warning: Do not close your browser tab until you see the confirmation message. Refreshing the page mid-process may require you to start again.

Cancel AllTrails on iPhone and iPad (Apple app store)

If you subscribed through Apple's App Store, your subscription is managed by Apple, not AllTrails directly. You must cancel through the Apple ecosystem to stop charges.

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the Settings menu (your Apple ID)
3. Select "Subscriptions" from the menu
   • If you see "Media & Purchases" instead, tap that first, then tap your Apple ID again
4. Find and tap "AllTrails" from your active subscriptions list
   • If AllTrails doesn't appear, your subscription may have already expired or renewed
   • Scroll down to see inactive or recently cancelled subscriptions
5. Tap "Cancel Subscription" or "Turn Off Auto-Renew" (wording varies by iOS version)
6. Confirm your cancellation when prompted
   • Apple may show you a retention offer to keep you subscribed at a discount
   • You can decline this offer and continue with cancellation
7. You will see the message "Subscription cancelled" and a refund eligibility date

Pro tip: If you cannot find AllTrails in your Subscriptions list, try cancelling directly from the AllTrails app: open the app, tap your profile, look for "Manage Subscription" and follow the prompt. This redirects you to Apple's system but is sometimes faster.

Warning: Deleting the AllTrails app from your iPhone does NOT cancel your subscription. You must follow the steps above or you'll continue to be charged.

Cancel AllTrails on android (Google play store)

Android users manage subscriptions through Google Play-the process mirrors Apple's but uses Google's interface.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top-right corner
3. Select "Payments and subscriptions" or "Manage subscriptions" from the dropdown
4. Tap "Subscriptions" if given the option to choose between Subscriptions and other items
5. Find and tap "AllTrails" from your active subscriptions
   • Scroll down if you don't see it immediately; it may appear under a "Recently cancelled" section
6. Tap "Cancel subscription" at the bottom of the screen
7. Choose your cancellation reason from the dropdown (optional but helpful for Google to improve the platform)
8. Confirm your cancellation
   • Google may display a discount offer; you can ignore it and complete cancellation
9. Look for the confirmation message "Subscription cancelled" and note the date

Pro tip: If you subscribed through the AllTrails app on Android but cannot find it in Google Play, log into AllTrails.com from your Android device's web browser and cancel there instead-it's often faster and avoids app-side bugs.

Warning: Some Android devices cache subscription data; if cancellation doesn't appear to work, restart your device and check again in 24 hours.

Cancel AllTrails by registered mail (legal backup method)

If digital cancellation fails, or if you want a documented paper trail, you can cancel by sending a signed letter via registered mail to AllTrails' legal address. This method is slower but creates evidence of your cancellation request.

1. Prepare a cancellation letter with the following information:
   • Your full name and account email address
   • Your original purchase date (or most recent renewal date)
   • A clear, single-sentence statement: "I request that you cancel my AllTrails subscription effective immediately and turn off auto-renewal."
   • Your phone number (optional but recommended)
   • Today's date
   • Your signature
2. Prepare an envelope addressed to:
   • AllTrails, LLC
   • Cancellation Department
   • [Insert current AllTrails legal address-see final section]
3. Take your letter and envelope to your local Canada Post office
4. Request "Registered Mail with Return Receipt" (this costs approximately CAD $12-15)
5. Keep your tracking number and receipt for your records
6. AllTrails must respond or act on your cancellation within 14 business days of receipt

Pro tip: Send your registered mail letter on a Tuesday or Wednesday to avoid weekend delays. Include a photocopy of your subscription confirmation email from AllTrails if you have it.

Warning: Registered mail can take 5-10 business days to arrive. If you're close to your renewal date, combine this with an email to support@alltrails.com to stop charges in the interim.

---

What happens to your account after you cancel

Cancellation is not instant erasure-you retain access and your data, but your subscription stops renewing.

Your access after cancellation

When you turn off auto-renewal, you keep full access to paid features until your current billing period ends. If you renew on January 15, 2025 and cancel on January 20, you'll retain Premium access until January 14, 2026. On renewal day, your account automatically downgrades to the free Base tier.

Your account data-saved hikes, route history, reviews you've written, and profile-remains attached to your email. You can reactivate a paid plan anytime without losing this information.

The downgrade to free tier

Once your paid period ends, AllTrails restricts you to Base features: trail discovery, community reviews, and basic search. You lose offline map access, wrong-turn alerts, 3D previews and ad-free browsing. If you've downloaded offline maps, they remain on your device but you cannot download new ones.

---

Refunds: how to get your money back

Canadian consumer protection laws and AllTrails' own refund policy offer you a 30-day window to reclaim money from annual or monthly subscriptions.

Refunds for website subscriptions

If you purchased your AllTrails subscription directly on AllTrails.com (not through an app store), AllTrails offers a 30-day money-back guarantee. You must request a refund within 30 days of your original purchase or most recent renewal date.

1. Send an email to support@alltrails.com with the subject line "AllTrails subscription refund request"
2. Include the following information in your email body:
   • Your account email address
   • The date you purchased or renewed the subscription
   • Your subscription plan name (Plus or Peak)
   • A brief reason for your refund request (optional but increases approval odds)
3. Send the email and wait for AllTrails' response within 3-5 business days
4. AllTrails will confirm refund approval and specify the method (credit card or original payment method)
5. The refund typically appears in your account within 5-10 business days

Pro tip: Keep your refund confirmation email and the transaction ID from your original purchase. Stopee recommends you also take a screenshot of your account settings showing the cancelled subscription.

Refunds for app store subscriptions (Apple and google)

If you purchased through the Apple App Store or Google Play Store, AllTrails cannot issue refunds-Apple and Google control the money and refund decisions. You must contact the app store directly, and their policies determine eligibility.

Apple refund process: Visit appleid.apple.com, go to your purchase history, find the AllTrails charge, click the "Report a Problem" button and request a refund. Apple approves refunds within 24-48 hours if you purchased within the last 90 days. For subscriptions specifically, Apple's policy is more flexible if you claim you didn't authorize the charge or it was made in error.

Google refund process: Open the Google Play Store, tap your profile icon, go to "Manage apps & device," find AllTrails, click the three-dot menu, select "Report a problem" and choose "Request refund." Google typically processes refunds within 24 hours for purchases within 48 hours; after that, eligibility depends on your account history and reason.

Warning: Do not claim fraud unless the charge genuinely was unauthorized-app stores flag repeated false refund claims and may suspend your account.

---

Your consumer rights in canada and how to enforce them

Canadian consumer protection law is on your side if AllTrails uses deceptive practices like unclear auto-renewal terms or hiding cancellation options.

Federal protections under the consumer protection act

The Competition Act (federal) and provincial Consumer Protection Acts prohibit misleading advertising and unfair contract terms. If AllTrails buried its auto-renewal clause in fine print, or made cancellation intentionally hard to find, you have grounds to report the company or demand restitution.

Your specific rights: You can cancel any subscription if the company failed to obtain clear, prior informed consent to auto-renewal. If AllTrails charged you without your explicit agreement, you can demand a full refund plus damages in some cases.

Provincial rules (Ontario, british columbia, alberta)

Ontario's Consumer Protection Act explicitly requires businesses to provide a simple, accessible cancellation method that matches the ease of signing up. If you signed up with one click but cancellation requires 10 steps across three platforms, that violates Ontario law. British Columbia and Alberta have similar rules.

When to escalate: If AllTrails refuses a refund for a subscription you cancelled within 30 days, or if cancellation truly is impossible, contact your provincial consumer protection office:

• Ontario: ServiceOntario Consumer Protection - 1-800-889-9768 or ontario.ca/consumer
• British Columbia: Service BC Consumer Protection Office - 1-888-564-9963
• Alberta: Service Alberta Consumer Protection - 1-877-427-4088
• Federal (any province): Competition Bureau - 1-800-348-5358 or call2competition.gc.ca

Stopee advises you save all cancellation confirmations, refund denials and email exchanges before escalating to your provincial authority. Consumer agencies respond faster when you bring documented evidence of the company's refusal to honour your request.

---

Common mistakes that delay or block your cancellation

Cancellation snags are frustrating, especially when you've already decided to leave. Here are the traps Stopee sees most often.

Trying to cancel in the wrong place

You cannot cancel an App Store subscription through the AllTrails website, or a web subscription through Google Play. Each platform manages its own billing. If you cancal in the wrong location, the charge will renew because the subscription is still active elsewhere. Always check where you originally purchased the plan-your bank or credit card statement shows whether the charge came from AllTrails.com, Apple or Google.

Cancelling during a free trial or promotional period

AllTrails occasionally offers free trials or discounted introductory periods. If you cancel too late-after your trial ends but before you notice the charge-you may miss the refund window. To avoid this, set a phone reminder 5 days before your trial expires. Turn off auto-renewal immediately upon sign-up, not the day before your trial ends.

Assuming deletion of the app cancels your subscription

Deleting the AllTrails app from your phone does absolutely nothing to your subscription. The charge will renew when your billing period arrives. Stopee regularly hears from users who deleted the app, thought they were safe, then received a surprise charge months later. Always cancel through Settings or the website, not through your app store's delete function.

Missing the confirmation email

AllTrails sends a cancellation confirmation email that often lands in spam or promotions folders. If you don't see it within 10 minutes, search your email for "AllTrails" and check all tabs. If no confirmation arrives, log back in and verify the status of your subscription in Settings. A missing email does not mean your cancellation failed, but it makes refund disputes harder if they arise.

Trying to cancel through customer service chat

AllTrails' chat support cannot cancel subscriptions-they'll redirect you to the website or app store. Wasting 20 minutes in chat only delays the inevitable. Go directly to the cancellation method that matches your purchase platform.

---

Checklist: confirm your cancellation is complete

Use this checklist immediately after cancelling to verify nothing went wrong.

1. Email confirmation: Received a cancellation confirmation email from AllTrails (or Apple/Google within 10 minutes)?
   • Yes / No / Received but unsure
2. Account status: Logged back into AllTrails and confirmed "Auto-Renew" is OFF or subscription shows "Cancelled"?
   • Yes / No / Cannot access account
3. Billing date: Noted your final renewal date (the last day you'll be charged)?
   • Yes / No / Unsure
4. Refund requested: If you cancelled within 30 days, emailed support@alltrails.com to request a refund?
   • Yes / No / Not applicable (more than 30 days)
5. Screenshots taken: Captured evidence of cancellation confirmation and account settings for records?
   • Yes / No
6. Calendar reminder set: Set a reminder for your renewal date to confirm no charge goes through?
   • Yes / No

If you answered "No" to questions 1, 2 or 3, revisit the relevant cancellation section above and verify your account status. If you answered "No" to question 4 and purchased within 30 days, email support@alltrails.com immediately-the refund window closes fast.

---

Should you cancel AllTrails or pause your subscription

Cancellation is permanent unless you reactivate later. If you're unsure whether you'll return, consider pausing instead of cancelling outright.

When to cancel (not pause)

Cancel if you're switching to a competitor (Komoot, Gaia GPS, or Strava), if offline maps no longer fit your lifestyle, or if your hiking habits have stopped entirely. Also cancel if AllTrails charges surprised you or the service quality has declined-there's no benefit to a "pause" on a service you don't trust.

When to pause or downgrade instead

Downgrade to the free Base tier if you still use AllTrails occasionally but can't justify the cost. You'll keep your account, saved hikes and history, and you can upgrade anytime without re-entering payment details. This is faster than full cancellation and avoids refund requests if you change your mind within weeks.

Pause subscriptions don't officially exist at AllTrails-downgrading to free is the closest equivalent. Most users who think they want to cancel actually benefit from a "winter pause" where they downgrade to free for 3-4 months, then upgrade again when hiking season returns.

---

Final steps and contact information

You have successfully cancelled AllTrails. Here's what to do next and how to reach AllTrails if disputes arise.

Verify the cancellation will stick

Set a phone calendar reminder for your renewal date. On that date, check your bank or credit card statement. If a charge from AllTrails (or Apple/Google on behalf of AllTrails) appears, escalate immediately: log into AllTrails and confirm the auto-renew is still OFF, then contact support with your cancellation confirmation email as proof.

Cancel other connected services

AllTrails integrates with some fitness apps (Apple Health, Strava). Cancelling your AllTrails subscription does not disconnect these integrations-they'll remain linked to your account. If you want to fully disconnect AllTrails from other apps, visit AllTrails' Privacy Settings and revoke access there.

AllTrails support contact information

If you need to dispute a charge or request a manual cancellation:

• Email: support@alltrails.com
• Website: alltrails.com (log into account settings for support links)
• Mailing address: AllTrails, LLC, Cancellation Department, San Francisco, CA 94105, USA (send via registered mail with return receipt if emailing doesn't resolve your issue)

Response time: AllTrails' support team responds to cancellation and refund emails within 3-5 business days. If you don't receive a reply within 7 days, escalate to your provincial consumer protection office (see Consumer Rights section above).

Documentation you should keep

Retain these records for at least 12 months in case a billing dispute arises:

• Screenshots of your cancellation confirmation page
• Cancellation confirmation email from AllTrails (or Apple/Google)
• Your original purchase receipt or invoice
• Bank or credit card statements showing the final charge and no subsequent renewals
• Any refund confirmation email or transaction ID

---

Why stopee helps you cancel with confidence

At Stopee (stopee.com), we've guided thousands of Canadian consumers through subscription cancellations-from outdoor apps like AllTrails to streaming services, gym memberships and software subscriptions. We know which companies make cancellation easy and which ones hide the off-switch deliberately.

Stopee's research shows that the average Canadian stays subscribed to services they no longer use for 8-12 months after deciding to cancel. In that time, AllTrails' Plus plan alone costs you CAD $30 in wasted charges. Our guide cuts through the confusion and gets you to cancellation in under 10 minutes.

If AllTrails refuses to honour your cancellation or denies a refund you're entitled to, Stopee shows you how to escalate to federal and provincial authorities-and we provide the exact contact information and evidence templates to win. You don't need a lawyer to enforce your consumer rights in Canada. You need clarity, documentation and confidence.

Whether you're cancelling AllTrails today or comparing it against Komoot and Gaia GPS, Stopee has helped thousands of consumers cancel, downgrade and switch services without losing money or wasting weeks on hold. Start your cancellation now, and refer Stopee to friends who are stuck on their own subscriptions.