Manage Alltrails

How to cancel AllTrails: your complete new zealand guide

What AllTrails is and why you might want to cancel

AllTrails is a subscription-based trail discovery and mapping service available as a website and mobile app. It gives you access to millions of hiking, walking and outdoor route maps, alongside premium features like offline maps, real-time trail conditions and route planning tools.

You may be considering cancellation for several reasons: you've found a cheaper alternative, you're not using the premium features enough to justify the cost, or your outdoor plans have changed. Whatever your reason, Stopee is here to walk you through the cancellation process step by step, ensuring you avoid unexpected charges and understand your rights as a New Zealand consumer.

When cancellation makes sense

If you're paying an annual subscription but using the free version's features instead, cancellation could save you money. Similarly, if you've discovered other mapping apps that suit your needs better, or if budget constraints mean you need to cut back on subscriptions, cancelling is the right move. The key is acting before your renewal date to stop future automatic charges.

What you'll learn in this guide

This guide covers every cancellation method available to New Zealand users, your refund eligibility, what happens to your account after you cancel, and your consumer rights under New Zealand law. Stopee has helped thousands of New Zealand consumers navigate subscription cancellations smoothly, and we've built this resource to empower you with the same knowledge.

AllTrails pricing in new zealand

Understanding what you're currently paying helps you decide whether cancellation is right for you.

Current subscription plans and costs

Why pricing varies

You may notice different prices depending on whether you signed up via the AllTrails website, Apple App Store or Google Play. AllTrails only offers annual subscriptions to New Zealand users; monthly billing is not currently available. Prices may also shift slightly due to platform-specific fees or tax handling, so always check your receipt for the exact amount you're being charged.

Your consumer rights when cancelling AllTrails

New Zealand law protects you as a consumer, and these rights apply to AllTrails subscriptions regardless of what the company's terms say.

Consumer guarantees act protection

Under the Consumer Guarantees Act 1993, AllTrails must supply its service with due care and skill. If you're not receiving the service you paid for-such as offline maps not downloading, real-time condition data being inaccurate, or the app crashing repeatedly-you have the right to request a refund, replacement or compensation. This right exists independently of AllTrails' stated 30-day money-back guarantee and cannot be limited by their terms.

If AllTrails fails to deliver its promised features or service quality, you can escalate your complaint to the Commerce Commission (comcom.govt.nz) if the company refuses to respond fairly to your claim. Stopee recommends documenting any service failures with screenshots or notes before contacting support, as this strengthens your position significantly.

Right to cancel within a reasonable timeframe

You have the right to cancel your subscription at any time. Stopping automatic renewals before your next billing date is a straightforward consumer right. AllTrails cannot force you to stay subscribed or charge you retroactively if you cancel before renewal.

How to cancel AllTrails: step-by-step for each platform

Your cancellation process depends on which platform you used to sign up. Follow the correct method for your situation to avoid delays or continued billing.

Cancelling via the AllTrails website

This is the fastest and most direct cancellation method if you signed up on alltrails.com.

1. Visit alltrails.com and sign in to your Member Account using your email and password.
   • If you've forgotten your password, select "Forgot your password?" on the login screen and follow the email recovery process.
2. Locate your account settings (usually under your profile menu or a "Settings" option in the navigation).
   • Look for "Subscription", "Billing", "My Plans" or similar language.
3. Find your active subscription and select the option to cancel, downgrade or manage your plan.
   • AllTrails typically shows your renewal date here-note this to ensure you cancel before it passes.
4. Confirm your cancellation and review any final prompts.
   • Some services offer a discount to stay; you can accept or decline.
5. Check your email for a cancellation confirmation within minutes.
   • Pro tip: Save or screenshot this confirmation email. You'll need it as proof of cancellation if any charges appear after your renewal date.

Warning: If you do not cancel before your renewal date, your next subscription period will charge automatically. Check your renewal date carefully before confirming cancellation.

Cancelling an apple app store subscription

If you signed up for AllTrails through the Apple App Store (on iPhone or iPad), you cannot cancel through AllTrails itself. Apple handles all billing for app subscriptions purchased via their platform.

1. Open the Settings app on your iPhone or iPad.
   • This is the grey gear icon on your home screen.
2. Tap your name at the top of the Settings menu.
   • This opens your Apple ID profile page.
3. Select "Subscriptions" (you may need to scroll down to find it).
   • A list of all your active and paused subscriptions will appear.
4. Find "AllTrails" in the list and tap it.
   • If you don't see it, you may have a free trial or no active Apple subscription for AllTrails.
5. Tap "Cancel Subscription" or "Edit Subscription" and choose to cancel.
   • Apple will show you your next billing date. Cancellation stops charges after your current period ends.
6. Confirm the cancellation.
   • Pro tip: Take a screenshot of the cancellation confirmation. Apple's interface sometimes delays confirmation emails, so visual proof is helpful.

Warning: Deleting the AllTrails app from your phone does not cancel your subscription. You must follow the steps above through Apple Settings.

Cancelling a google play subscription

If you signed up for AllTrails through Google Play (on Android), Google manages your billing just as Apple does for iOS.

1. Open the Google Play Store app on your Android device.
   • Look for the colourful triangular Play Store icon on your home screen or app drawer.
2. Tap your profile icon in the top right corner.
   • This is usually a circular image or initial letter.
3. Select "Manage subscriptions" or "Subscriptions" from the menu.
   • You'll see a list of all subscriptions linked to your Google account.
4. Find and tap "AllTrails".
   • This opens the subscription details page.
5. Tap "Cancel subscription" and confirm.
   • Google will display your final billing date and the effective cancellation date.
6. Note the cancellation date for your records.
   • Pro tip: Google sends confirmation emails reliably, but screenshot this page as backup proof.

Warning: Like Apple, removing the AllTrails app from your Android phone does not cancel a Google Play subscription. Follow the steps above.

Cancelling a free trial started via the app

If you began your AllTrails trial on the mobile app, cancellation may only be possible through the website, not within the app itself.

1. Visit alltrails.com on a desktop or mobile browser.
   • Do not use the mobile app; use your web browser instead.
2. Sign in with the same email address you used for the trial.
   • If you're unsure of your password, use the password recovery link on the login page.
3. Navigate to Account Settings and find your subscription or trial details.
   • Your trial end date should be clearly displayed.
4. Cancel your trial through the website's account settings before the trial end date.
   • This prevents automatic conversion to a paid subscription.
5. Confirm cancellation and save the confirmation email.
   • Pro tip: Set a phone reminder for 3 days before your trial end date so you don't forget to cancel.

Warning: Trials started via the Apple App Store or Google Play can only be cancelled through those platforms' settings, not through the AllTrails website. Identify which platform you used before your trial renewal date.

Email cancellation as a backup option

If you have trouble cancelling through the methods above, you can request cancellation by email. This creates a documented record of your cancellation request, which is valuable if disputes arise later.

1. Email support@alltrails.com with a clear subject line: "Subscription cancellation request".
   • Include your full name, email address linked to your AllTrails account, and the date you joined.
2. State clearly: "I request immediate cancellation of my AllTrails subscription effective today" (or your desired date).
   • Be specific about timing, especially if you're cancelling close to your renewal date.
3. Include your next renewal date if you know it.
   • This helps support staff process your request without delay.
4. Send the email and retain a copy for your records.
   • Pro tip: Screenshot the "sent" confirmation from your email client.
5. Allow 2-3 business days for a response.
   • If you don't hear back within 5 business days, follow up with a second email citing your original request date.

What happens to your account and access after cancellation

Cancelling AllTrails doesn't immediately delete everything; understanding what remains and what you lose helps you prepare.

When access to premium features stops

Your paid features remain available until the end of your current billing period. If you cancel on 1 April and your renewal was scheduled for 1 June, you keep premium features (offline maps, real-time conditions, custom routes) until 31 May. After that date, these features lock and you revert to the free version.

Free features-browsing trails, reading reviews, viewing basic maps-remain available indefinitely after cancellation, whether you cancel or not.

Your account, trails and saved data

Cancellation does not delete your account or saved trails. Your profile, bookmarked routes, activity history and personal notes all remain in your AllTrails account. If you ever decide to resubscribe, your data is waiting for you. Stopee recommends exporting or screenshotting any important trail information before you cancel, just in case you later want to use it elsewhere.

To permanently delete your account and all associated data, you must request account deletion separately from cancellation. This is a different process-contact support@alltrails.com if you want your entire account removed.

Refunds and money-back guarantees

Your refund eligibility depends on where you purchased your subscription and how quickly you request the refund.

Website purchases: 30-day money-back guarantee

AllTrails offers a 30-day money-back guarantee for subscriptions purchased directly on alltrails.com. If you bought your subscription fewer than 30 days ago and want a full refund, you're eligible.

1. Email support@alltrails.com with your refund request within 30 days of purchase or renewal.
   • Include your account email, the date of purchase, and the amount charged.
2. State your reason for the refund request clearly.
   • Be honest: "The service didn't meet my needs" or "I don't use the offline maps feature" are legitimate reasons.
3. Attach a screenshot of your receipt or transaction confirmation if you have it.
   • This speeds up processing significantly.
4. Wait for AllTrails support to respond within 5-7 business days.
   • Pro tip: If they decline your refund and you believe the service failed to deliver promised features, you can escalate under Consumer Guarantees Act rights (see section above).

Apple app store refunds

AllTrails cannot process refunds for subscriptions purchased through Apple. All refund requests for App Store purchases go through Apple directly.

1. Visit reportaproblem.apple.com and sign in with your Apple ID.
   • If you don't have an Apple account, you cannot request a refund.
2. Find your AllTrails subscription transaction in your purchase history.
   • Apple typically shows transactions from the past 90 days prominently.
3. Select "I'd like a refund" and choose a reason from the dropdown menu.
   • Options include "Accidental purchase", "Unwanted subscription" or "Service not as described".
4. Submit your request.
   • Apple usually responds within 24-48 hours via email.
5. If Apple approves the refund, the credit returns to your original payment method within 5-10 business days.
   • Pro tip: Apple is generally lenient with first-time refund requests. You're allowed up to 2-3 refunds per year without penalty.

Google play refunds

Like Apple, Google Play handles all refund requests for subscriptions purchased through the Google Play Store. AllTrails cannot process these refunds.

1. Open the Google Play Store app on your Android device.
   • Alternatively, visit play.google.com in a web browser and sign in.
2. Tap your profile icon and select "Manage subscriptions" (on app) or "Payments and subscriptions" (on web).
   • Find the AllTrails transaction in your subscription list.
3. Tap the AllTrails subscription, then select "Report a problem" or "Get help".
   • This opens a chat with Google support or a self-service refund request form.
4. Explain your issue: "I'd like a refund because I no longer use this service" or "The service did not meet my expectations".
   • Be concise; Google's forms have character limits.
5. Submit and wait for Google's response, usually within 24-48 hours.
   • Pro tip: If Google declines, you can escalate to the Commerce Commission if you believe your Consumer Guarantees Act rights have been violated.

Time limits and your statutory rights override

AllTrails' 30-day guarantee is a commercial offer, but your legal rights under the Consumer Guarantees Act are separate and often broader. If AllTrails supplied a faulty service-if offline maps didn't work, real-time data was inaccurate, or the app crashed repeatedly-you can request a refund or repair even beyond 30 days. Your statutory rights cannot be waived by the company's terms.

Common mistakes to avoid when cancelling AllTrails

We understand that cancellations can feel stressful, especially when money is involved. These missteps trip up many users, but they're all preventable.

Mistake 1: assuming deleting the app cancels your subscription

Deleting the AllTrails app from your phone does absolutely nothing to your subscription. Many users delete the app, feel relieved, and then wake up to a surprise charge weeks later. Cancellation and app deletion are separate actions. Always cancel through your account settings or platform settings (Apple, Google, or AllTrails website) before removing the app.

Mistake 2: missing your renewal date

If your renewal date is 15 June and you cancel on 16 June, the charge has already processed. You'll then need to request a refund. Always mark your renewal date on your phone calendar 5 days in advance and cancel before that deadline. Stopee recommends setting an alert reminder so you never miss the window.

Mistake 3: cancelling through the wrong platform

If you signed up via Google Play but try to cancel through the AllTrails website, the cancellation may not register on Google's servers. Always cancel through the same platform where you subscribed. Check your first receipt email to confirm which platform charged you, then cancel there.

Mistake 4: not keeping cancellation proof

If you cancel and a charge appears 2 months later, you'll need evidence that you cancelled. Screenshot your cancellation confirmation, save the confirmation email, or keep a note of the date and time you cancelled. This is your protection against erroneous charges.

Mistake 5: confusing cancellation with account deletion

Cancelling your subscription keeps your account and saved trails active. If you want everything deleted-your profile, trails, reviews, history-you must request account deletion separately. Most people want to cancel, not delete; confirm which you actually need before proceeding.

After your cancellation: what to do next

Cancelling is the start, not the end. A few steps after cancellation protect you and ensure a clean break.

Verify your last charge and check future billing

Check your bank or credit card statement 2-3 days after cancellation to confirm the charge stopped. Your next statement cycle should show no AllTrails renewal. If a charge appears after your cancellation date, contact your bank immediately and reference your cancellation confirmation.

Export or save important trail data

Before your premium access expires, download or screenshot any custom routes, notes or trail information you want to keep. AllTrails doesn't offer a bulk export feature, so manual screenshots are your best option. Some users export data to Google Maps or other mapping apps so it's backed up elsewhere.

Consider alternative trail apps

If you cancelled because AllTrails didn't meet your needs, explore free alternatives like Komoot, Wikiloc or official regional trail apps. Many offer similar features without a subscription. Stopee can help you evaluate and cancel those services too if they don't work out.

Monitor your email for unexpected messages

Keep your cancellation confirmation email in a folder you check regularly. If AllTrails emails you about a renewal or re-activation offer, you'll spot it immediately and can respond if needed. Mark the email "important" so it stands out.

Alltrails cancellation address and escalation contact

AllTrails does not maintain a dedicated postal address for cancellation requests within New Zealand. If you need to escalate a dispute or formal complaint, you have two options.

AllTrails corporate headquarters (San francisco)

The only physical mailing address available is AllTrails' head office in San Francisco, USA. Sending postal mail to the United States is slow, expensive and unreliable for cancellation requests. Use email (support@alltrails.com) or your account settings instead-these are far faster and create digital proof of your request.

Commerce commission escalation

If AllTrails refuses to process your cancellation, ignores your refund request, or continues charging after you've cancelled, escalate to the Commerce Commission (comcom.govt.nz). The Commission handles consumer disputes in New Zealand and can compel companies to comply with the Consumer Guarantees Act. Stopee recommends gathering all email correspondence and screenshots before filing a complaint, as this strengthens your case dramatically.

Disputing with your bank

If AllTrails charges you after you've cancelled and refuses to refund, you can dispute the charge with your bank or credit card company. They can investigate and reverse fraudulent or unauthorised charges. Provide your cancellation confirmation and all correspondence as evidence.

Summary: your cancellation checklist

Use this checklist to ensure you've covered every step and protect yourself after cancellation.

Final thoughts: you're in control

Cancelling a subscription can feel like admitting defeat, but it's actually a sign that you're taking control of your spending and your digital life. Whether you're switching to a free trail app, cutting back on subscriptions, or simply moving on to a service that fits you better, the decision is entirely yours. Stopee has guided thousands of New Zealand consumers through cancellations just like yours, and we know that armed with the right steps, clear information and an understanding of your rights, you'll cancel smoothly and without stress.

Follow the platform-specific steps above, keep your confirmation email safe, and monitor your next statement. If AllTrails charges you after you've cancelled, you have legal protections and escalation options. Stopee is here whenever you need help navigating subscriptions, cancellations or consumer disputes in New Zealand. Your financial peace of mind matters-take action today.