Manage Authorify

How to cancel authorify and avoid hidden charges on your author platform subscription

What authorify is and why authors choose to cancel

Authorify is a subscription-based platform designed to help authors write, publish, and market books through digital tools, templates, training modules, and optional print services. You pay monthly or annual fees in USD, and the platform offers different tiers depending on whether you want digital-only access or printed book production included.

Many authors sign up with genuine enthusiasm but discover the platform doesn't match their workflow, the monthly costs add up faster than expected, or they've completed their publishing goals. At Stopee, we know that cancelling an author platform subscription involves specific timing and refund considerations that differ sharply from other digital services.

The challenge: Authorify's cancellation rules are strict, unused credits vanish on cancellation, and annual plans lock you into ongoing payments even after you stop using the service. Understanding these terms before you cancel saves frustration and protects your wallet.

Why authors cancel authorify

You might cancel because the monthly cost (starting at $199 USD) exceeds your publishing pace, the training doesn't match your skill level, or your books have already been published and you no longer need active distribution services. Some authors find the platform's done-for-you services too slow or the printed book add-ons too expensive.

Others discover they're locked into annual-billed-monthly contracts where even cancelling the subscription doesn't stop your obligation to pay all 12 months. This structure catches many authors off guard.

Common misconceptions about cancelling authorify

A frequent mistake is assuming you can cancel an annual-billed-monthly plan mid-contract without penalty. You cannot. The contract obligates you to complete all 12 payments even if you cancel access immediately.

Another trap: thinking unused credits have cash value or will refund to your original payment method. They don't. Credits expire the moment you cancel and you lose access to any balance remaining.

How to cancel your authorify subscription in three methods

Stopee recommends you choose the method that leaves you with the clearest proof of cancellation.

Method 1: cancel directly in your authorify account

This is the fastest option and generates an immediate confirmation inside your account dashboard.

1. Sign in to your Authorify account using your email and password.
   • If you've forgotten your password, reset it via the login page before proceeding.
2. Navigate to Plans and Billing or Account Settings (exact label varies by interface version).
   • Look for a section labeled "Subscription", "Billing", or "Current Plan".
3. Find your active subscription and select Cancel Subscription or Manage Plan.
   • Authorify may ask you to confirm your reason for cancellation or offer a discount to retain you.
   • Ignore retention offers unless the discount genuinely changes your decision.
4. Review the cancellation summary, which should state your final billing date and what happens to your access.
   • For monthly plans: your access stops at the end of the current billing cycle.
   • For annual plans: your access continues until the end of the paid year, even though the subscription won't renew.
   • For annual-billed-monthly plans: cancelling only stops future charges after the full 12 months conclude.
5. Click Confirm Cancellation or similar button.
   • Take a screenshot of the confirmation screen immediately.
   • Note the cancellation date, your account email, and any reference number displayed.
6. Check your email inbox (including spam and promotions folders) for a cancellation confirmation email from Authorify.
   • If no email arrives within 15 minutes, log back into your account to verify the subscription status changed to "Cancelled".

Pro tip: Download or print your cancellation confirmation email and take a screenshot of your account dashboard showing the cancelled status. These become critical proof if Authorify bills you again by mistake.

Method 2: cancel by email to authorify support

Email cancellation is useful if you can't access your account, prefer written documentation, or want a formal record from the start.

1. Compose an email to support@authorify.com with the subject line: "Subscription Cancellation Request".
   • Use a professional but straightforward tone.
2. Include these details in the email body:
   • Your full name.
   • Your account email address (the one registered with Authorify).
   • Your current plan name (e.g., "Digital Monthly" or "Premium Annual").
   • Your request: "Please cancel my Authorify subscription effective immediately" or "effective on [specific date]".
   • Optional: a brief reason (this is not required but sometimes helps support act faster).
3. Send the email and retain a copy in your sent folder.
   • Note the exact timestamp of when you sent it.
4. Wait for a response from Authorify support, typically within 24-48 business hours.
   • The response should confirm the cancellation date and any remaining access period.
   • If you don't receive a response within 3 business days, send a follow-up email marked "Follow-up: Cancellation Request".
5. Save the entire email chain (your original request plus Authorify's confirmation) in a dedicated folder.
   • Screenshot both emails or export them as PDFs for permanent backup.

Warning: Email cancellation is slower than account-based cancellation but creates a written trail. This method is your best defence if a dispute arises later.

Method 3: cancel if you subscribed through the apple app store or google play

If you signed up for Authorify through a mobile app and your billing is linked to Apple or Google, you must cancel through that app store, not directly with Authorify.

1. Identify your billing source: check your last receipt or your device's app billing settings.
   • On iPhone/iPad: Settings > [Your Name] > Subscriptions > Authorify.
   • On Android: Google Play Store app > Menu > Payments and subscriptions > Subscriptions > Authorify.
2. Cancel the subscription through the app store (not Authorify's website):
   • Apple App Store: Open Settings, tap [Your Name], select Subscriptions, find Authorify, and tap Cancel Subscription.
   • Google Play: Open the Google Play Store app, tap Menu > Payments and subscriptions > Subscriptions, select Authorify, and tap Cancel subscription.
3. Confirm the cancellation in the app store interface and screenshot the confirmation.
   • The app store will send you a confirmation email; save it.
4. Additionally, send a cancellation email to Authorify support (method 2 above) to ensure Authorify's customer database reflects your cancellation.
   • This prevents duplicate billing or unexpected reactivation.

Pro tip: App Store and Google Play cancellations sometimes take 24-48 hours to sync with Authorify's records. Don't assume your subscription is fully cancelled until you see the status change in both the app store and your Authorify account.

Authorify pricing plans and what each costs

Understanding your plan type is essential because refund and cancellation rules differ significantly between monthly, annual, and annual-billed-monthly subscriptions.

Prices are displayed in USD on Authorify's website, so your actual CAD cost depends on the current exchange rate. A $199 USD monthly plan typically costs $265-280 CAD, depending on currency fluctuations.

What happens when you cancel your authorify subscription

Your immediate experience after cancellation depends on your plan type and billing method.

Access and billing changes after cancellation

For monthly plans, you lose access to your Authorify tools and templates immediately or at the end of the current billing cycle, depending on Authorify's policy (check your cancellation confirmation to verify exact timing). No further charges occur.

For annual plans, you retain full access until the paid year ends, but the subscription does not renew and you will not be charged again. This means you may have weeks or months of continued access at no additional cost.

For annual-billed-monthly plans, cancellation does NOT stop your payment obligation. You are contractually committed to complete all 12 payments regardless of when you cancel. Authorify will continue billing your payment method monthly until the contract period ends.

Warning: If you cancel an annual-billed-monthly plan on month 3 of a 12-month contract, you still owe months 4 through 12. Cancelling only stops future monthly charges after month 12 concludes.

What happens to your unused credits

Any credits, bundles, or account balance you've earned or purchased expire immediately upon cancellation. These have no cash value and Authorify does not refund credits as money.

If you have $150 in unused design credits and you cancel your subscription, that $150 vanishes. Plan ahead and use or delegate credits before you cancel if you want to extract maximum value.

Done-for-you services and custom book orders after cancellation

If you've already ordered a custom cover design, book layout, or printed books, cancellation does not affect those orders. Authorify continues to deliver and ship what you've already paid for. However, you cannot get a refund for work completed or books shipped.

If you cancel before work begins on a custom order, ask Authorify in writing whether the order can be cancelled. Responses vary by order stage and contract terms.

Refund policy: what you can and cannot recover

Authorify's refund policy is non-negotiable and reflects the digital nature of the service.

The official no-refund policy

Authorify explicitly states in its Terms of Use that all monthly and annual subscriptions are non-refundable. You cannot request a refund for an unused month or prorated portion of an annual plan. Once you pay, the money is non-refundable, even if you cancel the next day.

Done-for-you services and custom book orders are also final sale. If Authorify has begun work or shipped books, you cannot reverse the charge or return the service for a refund.

Limited Win-Back guarantee

Authorify's Terms mention a limited "Win-Back Guarantee" for some short-term memberships, but details are sparse. This guarantee may offer a refund or credit if you cancel within a specific window (e.g., 7 days) and have completed certain onboarding steps. Contact Authorify support directly to ask whether you qualify. Do not assume you have this protection; confirm it before you pay.

What about canadian consumer law?

Canada's consumer protection framework does not mandate a 14-day refund for digital services or online subscriptions once the service has been delivered or activated. Unlike physical goods purchased from a retailer, digital content and ongoing access to platforms fall outside statutory cooling-off periods in most provinces.

However, if Authorify engaged in deceptive billing practices (e.g., charging you without clear consent or hiding cancellation options), you may have grounds to dispute charges through your credit card issuer or contact the Competition Bureau. Stopee recommends keeping all email confirmations, screenshots, and billing statements as evidence if you need to escalate a dispute.

Common mistakes that cost you money when cancelling authorify

Cancellation mistakes are frustrating because they often result in unexpected charges you thought you'd avoided. Here's how to sidestep the biggest traps.

Assuming annual-billed-monthly plans work like monthly subscriptions

This is the costliest error. You sign up for a "Premium annual plan billed monthly" thinking you can cancel anytime, only to discover you're locked into all 12 payments. You cannot escape this obligation by cancelling. You're contractually bound to pay, period.

Before you ever sign up, clarify with Authorify whether a plan is truly month-to-month (cancel anytime) or annual-billed-monthly (12-month commitment). Ask support to confirm in writing if the plan description is ambiguous.

Cancelling through your app but not your authorify account

If you cancel through the Apple App Store or Google Play but do not cancel in your Authorify account as well, your account remains technically active. Authorify may reactivate billing if the app store cancellation expires or reverts. Always cancel through both channels.

Not saving confirmation emails and screenshots

If a dispute arises weeks after you cancel, you need proof of the cancellation date and confirmation. Authorify's account dashboard may not preserve cancellation history indefinitely. Save every confirmation email and take screenshots showing the cancellation status in your account.

Pro tip: Create a folder on your computer labeled "Authorify Cancellation" and store PDF copies of all emails, screenshots, and billing statements there. This takes 2 minutes and protects you for years.

Forgetting to cancel before the next billing date

If your monthly plan renews on the 15th and you don't cancel until the 20th, you're billed for the entire next month. The only remedy is to request a refund immediately after realizing the charge-unlikely to succeed given Authorify's no-refund policy. Mark your calendar to cancel 3-5 days before your renewal date.

Spending credits without checking expiration

Authorify credits expire on cancellation. If you have $300 in unused credits, use them or transfer them to another author's account before you cancel, if Authorify allows. Otherwise, that money is simply lost.

Your cancellation checklist for authorify

Use this checklist to ensure you cancel correctly and have all the documentation you need.

• Confirm your plan type (monthly, annual, or annual-billed-monthly) by logging into your account or checking your last invoice.
• Note your next billing date from your account or email receipts.
• Decide your cancellation method: in-account, email, or app store.
• Complete cancellation at least 3-5 days before your next billing date to avoid an unwanted charge.
• If cancelling through an app store, also email Authorify support to confirm cancellation in their records.
• Screenshot the cancellation confirmation and save the confirmation email to a dedicated folder.
• Log back into your account 24 hours later to verify the subscription status shows "Cancelled".
• Set a calendar reminder to check your billing statement 5-7 days after the expected final billing date to confirm no erroneous charge occurred.
• Retain all cancellation documentation for at least 12 months.

After cancellation: what to do next

Stopping the charges is only half the battle; protecting yourself from future issues matters equally.

Monitor your billing for duplicate charges

Even with proper cancellation, mistakes happen. Check your credit card or bank statement 5-7 days after your final expected billing date. If Authorify charged you after cancellation, contact your credit card issuer immediately and dispute the charge. Provide your cancellation confirmation email as evidence.

Remove payment method if desired

Once you've cancelled, consider removing your credit card or payment method from your Authorify account to prevent accidental reactivation or unauthorized billing. Log in, navigate to Billing or Payment Methods, and delete the card on file.

Export your books and content

Before your access expires, download any manuscripts, cover files, layout documents, or marketing materials you created inside Authorify. Once your subscription ends, you may lose access to these files. Ask Authorify support how to export your work if the option isn't obvious in your account settings.

Update your author profiles elsewhere

If Authorify hosted your author website, updated your book listings, or distributed your titles, those services stop after cancellation. Migrate your author information, book listings, and distribution to alternative platforms (Amazon KDP, IngramSpark, your own website) before your access expires.

Where to file a complaint if authorify refuses to honour your cancellation

If Authorify continues billing you after cancellation, or refuses to acknowledge your request, you have escalation options under Canadian consumer law.

Dispute the charge with your credit card company or bank

Contact your credit card issuer or bank and report unauthorized or duplicate charges from Authorify. Provide your cancellation confirmation email as proof you requested termination. Your issuer can dispute the charge and, in many cases, reverse it. This is your fastest remedy.

File a complaint with your provincial consumer protection agency

If you're in Ontario, contact Consumer Protection Ontario. In British Columbia, contact the BC Consumer Protection Office. Each province has a dedicated consumer protection body that investigates billing disputes and deceptive practices. File a formal complaint if Authorify ignores your cancellation request.

Escalate to the competition bureau

Canada's Competition Bureau investigates unfair or deceptive business practices, including hidden billing and obstruction of cancellation. If Authorify deliberately hides its cancellation process or makes it impossible to cancel, you can file a complaint with the Competition Bureau online.

Stopee recommends documenting every interaction: email timestamps, screenshots, phone calls, and support responses. This evidence strengthens your complaint and shows the pattern of non-compliance.

Contact information for authorify cancellation

Use this information to reach Authorify and submit formal cancellation requests.

Email support

Send cancellation requests to support@authorify.com. Include your account email, plan name, and clear cancellation request. Expect a response within 24-48 business hours.

Physical address

If email support doesn't resolve your cancellation, registered mail provides legal proof of delivery. For security and documentation purposes, Stopee suggests sending a formal cancellation letter via Canada Post with tracking and return receipt requested (registered mail with A/R). This creates an official paper trail if disputes escalate.

Stopee has helped thousands of consumers cancel subscriptions and recover overages they didn't authorize. We know how frustrating platform billing can be, especially when you're locked into multi-month contracts or credits expire unexpectedly. Whether you're exiting Authorify because your book is published, the monthly costs don't justify the value, or you've found a better alternative, clear documentation and timely action are your best protection.

Take action today: choose your cancellation method, submit your request, and save every confirmation. Your wallet-and your peace of mind-depend on it.