Manage Autods

How to cancel autods and recover your subscription costs in canada

Understanding autods and why you might want to cancel

Autods is a dropshipping management platform that automates the core tasks online sellers face every day: sourcing products, monitoring inventory levels, adjusting prices, and fulfilling orders across multiple marketplaces. If you run an ecommerce business on platforms like eBay, Amazon, or Shopify, Autods integrates with your store to reduce manual work and add features like product import tools, automated order processing, and specialized add-ons for virtual assistant access and product research.

Many sellers find real value in the platform, but circumstances change. You might discover that dropshipping isn't generating the revenue you expected, you've switched to a different sales model, or you've found a competitor that better suits your needs. Whatever your reason, Stopee is here to guide you through the cancellation process step by step so you understand exactly what happens to your account, your data, and your money.

When cancellation makes sense

Cancel Autods if you're no longer actively selling online, if your profit margins have narrowed due to platform fees and shipping costs, or if you've decided to focus on a different business model entirely. You should also consider cancellation if you've signed up for a trial and realize the platform doesn't match your workflow, or if you've upgraded to a higher-tier plan and discovered the extra features don't justify the monthly cost.

What you need to know before you start

Autods clearly states that subscription payments are non-refundable as a general policy, but Canadian consumer protection law may override this in certain circumstances. The company permits you to pause your account for 30 days before full cancellation, which gives you a window to reconsider. If you cancel via the web interface, your account enters a 14-day deletion process during which you can reverse the decision by logging back in. Understanding these timelines now will prevent frustration later.

Autods pricing and what you're paying for

Your monthly subscription cost depends on which tier you choose and whether you add specialized tools.

Currency and billing transparency

You'll notice all Autods pricing is displayed in US dollars. When you receive your credit card or bank statement, the amount shown in CAD will depend on the USD-to-CAD exchange rate on your billing date. This variability can make it difficult to predict your exact monthly cost, so factor in a 5-10% currency buffer when evaluating whether the platform remains affordable for your business.

Hidden costs and add-on traps

Beyond your core subscription, Autods offers optional add-ons that can double or triple your monthly expense. The Mentorship Program alone costs $39.97 per month, and many sellers purchase multiple add-ons simultaneously without realizing the cumulative impact on their cash flow. Review your account settings to see which add-ons you've activated before you cancel, because you'll want to document every charge.

How to cancel your autods account

Stopee has identified three primary cancellation methods: the web dashboard (fastest and recommended), app store subscriptions (if you subscribed via Apple or Google), and registered mail (if you want a documented paper trail).

Cancelling through the web dashboard

This is the recommended method because you receive immediate confirmation and can complete the process in under 5 minutes.

1. Log in to your Autods account at the main website.
2. Navigate to Settings in the top menu or sidebar.
3. Select Account and Billing from the Settings dropdown.
4. Look for Manage Account or Cancel Account button (exact wording may vary).
5. You'll see two options:
   • Pause account: Suspends billing and retains your data for 30 days. Your account automatically resumes after 30 days unless you actively cancel. Use this if you're unsure whether you want to leave permanently.
   • Cancel account: Initiates permanent deletion. Your listings, stored data, and integrations are scheduled for removal after 14 days, but you can recover your account by logging in within that 14-day window.
6. Select your preferred option and confirm.
7. Autods will send a confirmation email to your registered address. Save this email as proof of your cancellation request.

Pro tip: Before you click cancel, export any critical data you want to keep (your product list, pricing history, or sales records) because Autods will delete this information after 14 days. Most users overlook this step and lose valuable business intelligence.

Cancelling app store subscriptions

If you subscribed to Autods through the Apple App Store or Google Play, you must cancel your subscription in your app store account, not through Autods itself. App store subscriptions are controlled by Apple or Google, not by Autods, so the company cannot revoke access even if you request cancellation on their platform.

1. For Apple App Store: Open the Apple ID account settings on your iPhone or iPad, tap Subscriptions, find Autods, and tap Cancel Subscription. Confirm the cancellation.
2. For Google Play: Open Google Play on your Android device or visit play.google.com, navigate to Account, select Subscriptions, choose Autods, and tap Cancel subscription.
3. Your subscription will end at the end of your current billing period. You'll retain access until that date.
4. Check your email for a cancellation confirmation from Apple or Google.

Warning: Many users believe cancelling the Autods app from their phone deletes the subscription. It doesn't. You must explicitly cancel the subscription in your app store account, or you'll continue to be charged monthly.

Cancelling by registered mail

If you prefer a documented paper trail or if you encounter technical problems cancelling online, you can send a formal cancellation notice by registered mail.

1. Write a letter (in English or your preferred language) requesting cancellation of your Autods subscription. Include:
   • Your full name as it appears on the account
   • Your account email address
   • Your Autods account username (if available)
   • Your request for cancellation effective immediately
   • Your request for written confirmation once the cancellation is processed
2. Send the letter via registered mail (raccomandata A/R in Italian, or the Canadian equivalent with tracking and signature confirmation) to:
   • Autods Ltd.
   • 30 Shlomo Ibn Gabirol Street
   • Tel Aviv-Yafo 6407807
   • Israel
3. Keep the proof of dispatch (tracking number and receipt) for your records.
4. Allow 14-21 business days for your cancellation to be processed after the letter arrives.

Pro tip: Send your letter via a postal service that provides tracking and signature confirmation (such as Canada Post's Xpresspost International with confirmation of delivery). This gives you proof that Autods received your cancellation request, which is invaluable if a dispute arises later.

What happens to your account after cancellation

Understanding the post-cancellation timeline helps you decide whether pausing or cancelling is right for your situation.

The 14-day recovery window

When you cancel through the web dashboard, Autods doesn't immediately delete your account. Instead, the company schedules your data and listings for permanent removal after 14 days. During this 14-day window, you can reverse the cancellation by logging into your account again. Your subscriptions, integrations, and stored data will resume as if the cancellation never happened. This safety net is valuable if you change your mind or discover you still need the platform for an active sales channel.

After the 14-day window expires

Once 14 days have passed, Autods permanently deletes your account, listings, customer data, and all integrations with third-party marketplaces. You lose access to Autods features immediately. Any connections between Autods and your eBay, Amazon, Shopify, or other marketplace accounts are disabled, so those platforms will no longer receive automated price updates, inventory adjustments, or order fulfillment instructions from Autods. You'll need to manage those channels manually or integrate a different tool.

If you paused instead of cancelled

Pausing your account suspends billing and holds your data for 30 days. After 30 days, your account automatically resumes, and you'll be charged again. If you don't intend to return, you must actively cancel within that 30-day pause window. Many users pause, forget about the timeline, and wake up to a surprise charge 31 days later.

Refunds and your consumer rights in canada

Autods states that subscription payments are generally non-refundable as company policy. However, Canadian consumer protection law provides important safeguards that may entitle you to a refund in specific circumstances.

When autods refuses a refund

If you request a refund after your cancellation is processed, Autods may refuse based on their stated non-refund policy. The company reserves the right to deduct up to 15% in processing fees and any payment processor fees from any refund they do issue. This means even if you qualify for a refund, you may not recover the full amount you paid.

Your rights under canadian consumer protection law

Canada's Consumer Protection Act and related provincial legislation protect consumers in ways that override corporate refund policies. You may have grounds to request a refund if:

• You were billed without authorization or consent
• Autods materially failed to deliver the promised features or service (for example, if the product import tool didn't work as advertised)
• You cancelled a trial within the trial period and were unexpectedly charged
• The service became unavailable for an extended period without compensation
• You have a documented disability or circumstance that prevented you from using the service as described

Pro tip: Document every issue you experienced with Autods: screenshots of non-functioning features, emails requesting support, downtime incidents, and billing anomalies. This evidence becomes your leverage if you escalate a refund dispute.

How to escalate a refund request

If Autods denies your refund request:

1. Send a formal written refund request by email to Autods support, citing the reason for your request and referencing relevant provisions of Canada's Consumer Protection Act.
2. If Autods doesn't respond within 30 days or refuses your request, contact your provincial consumer protection agency or Canada's Office of the Superintendent of Bankruptcy if you believe your rights have been violated.
3. File a chargeback with your credit card company as a last resort, providing evidence of your cancellation request and any unresolved billing disputes.

Warning: Credit card chargebacks can result in Autods permanently closing your account and reporting the dispute to payment processors, which may affect your ability to use their services in the future. Use this option only after exhausting other remedies.

Common mistakes people make when cancelling autods

Cancellation should be straightforward, but Stopee has seen countless users stumble due to preventable oversights that cost them money or access to their data.

Mistake 1: forgetting to cancel app store subscriptions

You cancel Autods through the web dashboard but neglect to cancel your Apple or Google subscription. The app store continues to charge you monthly even though you've abandoned the platform. Check both your Apple ID and Google Play subscription settings to confirm all recurring charges for Autods are terminated.

Mistake 2: missing the 14-day recovery window

You cancel your account but don't export your product data during the 14-day window. After day 14, Autods permanently deletes everything, and you lose critical business records. Export your data immediately after cancelling, before the deletion deadline.

Mistake 3: pausing and then forgetting to cancel

You pause your account to take a break, intending to cancel later. Thirty days pass, your account automatically resumes, and you're billed for another month without realizing it. Set a phone reminder for day 28 of your pause period if you know you won't return to the platform.

Mistake 4: not keeping cancellation confirmation

You cancel through the web but delete the confirmation email, assuming you're done. Later, Autods claims you never requested cancellation and charges you for another month. Save the confirmation email in a separate folder labeled "Cancellations" and take a screenshot as backup.

Mistake 5: ignoring add-ons and linked services

You cancel your main Autods subscription but forget you also subscribed to the Mentorship Program and VA Access add-ons as separate charges. These continue to bill independently. Log into your account and check the full billing history before cancelling to identify every active subscription and add-on.

Checklist: before and after you cancel

Stopee's final checklist and customer support resources

Stopping your Autods subscription requires more than clicking a button. You need to anticipate where the cancellation process breaks down, protect your data, and know your consumer rights.

Review this before you cancel

• You have 14 days to recover a cancelled account by logging back in (after which data is permanently deleted)
• Paused accounts automatically resume and charge you after 30 days unless you actively cancel
• App store subscriptions must be cancelled separately in Apple or Google account settings
• Autods claims refunds are non-refundable, but Canadian consumer protection law may override this
• Keep all cancellation confirmations and billing records for disputes
• Allow 5-7 business days for your final charge to process after cancellation

If you encounter resistance or billing issues

Autods customer support is available through the platform's help center. If the company refuses to acknowledge your cancellation request or continues billing after you've cancelled, escalate to your provincial consumer protection agency. In Canada, each province has dedicated resources: Ontario's Consumer Protection Act, British Columbia's Consumer Protection Act, and similar frameworks in other provinces all provide consumer remedies for billing disputes and unauthorized charges.

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and understand their rights when companies deny legitimate requests. You're not alone in this process, and you have more leverage than you might realize. Document everything, follow the step-by-step process, and don't hesitate to escalate if Autods doesn't cooperate. Visit Stopee at stopee.com for guidance on cancelling other subscriptions and services across Canada.

Contact information for autods

If you need to reach Autods directly or send a cancellation notice by mail:

• Mailing address: Autods Ltd., 30 Shlomo Ibn Gabirol Street, Tel Aviv-Yafo 6407807, Israel
• Web support: Access the help center through your Autods account dashboard
• Cancellation method (recommended): Through web dashboard (Settings > Account and Billing > Cancel Account)