Manage Autods

How to cancel autods and protect your dropshipping investment in new zealand

Understanding autods and why you might want to leave

Autods is a dropshipping automation platform that handles product importing, price monitoring, stock updates, and order fulfilment across multiple online marketplaces. You access the service via subscription, choosing from plans that range from basic product importing to advanced managed fulfilment tools. If you've signed up with Autods but now want to step back, pause, or cancel entirely, understanding your options helps you make the right decision without losing money or access to your data.

What autods offers

Autods streamlines the dropshipping workflow by automating repetitive tasks. You can import products in bulk, automatically update prices and inventory levels across marketplaces, and use their managed order service to handle fulfillment on your behalf. The platform integrates with popular online selling channels and aims to reduce manual work so you focus on scaling your business.

Why new zealand sellers cancel

You might want to cancel if you're scaling down, switching to a competitor platform, or finding the subscription cost no longer fits your business model. Some sellers pause temporarily during slower trading seasons. Others discover they need different automation features. Whatever your reason, Stopee is here to help you navigate the process clearly so you don't get stuck with unwanted charges or lose critical business data.

Autods pricing and plan structure

Autods pricing in New Zealand depends on your chosen plan tier and billing cycle. Here's what you can expect to pay monthly:

Current plan options and costs

Important pricing notes for new zealand users

Autods quotes prices primarily in US dollars (USD) on their website. The NZD figures shown above are approximate conversions based on current exchange rates and may differ from what appears on your invoice. Your actual billing amount depends on when you signed up and current USD-to-NZD conversion rates at the time of billing. Always check your next invoice before cancelling to confirm the exact amount being charged.

How to cancel your autods account

Cancelling Autods takes just a few minutes if you follow the correct steps. You have two main options: full cancellation (which marks your account for deletion) or pause mode (which suspends charges for 30 days while keeping your data safe). Stopee recommends understanding the difference before you proceed, especially if you might return to dropshipping later.

Step-by-step cancellation through the autods website

1. Log into your Autods account at their main website using your email and password.
   • If you've forgotten your password, use the "Forgot password" link on the login screen to reset it before proceeding.
2. Navigate to the settings menu by clicking your account icon or "Settings" in the top menu.
   • Look for "Account & Billing" or similar labelling depending on your dashboard version.
3. Select "Manage/Cancel Account" from the Account & Billing section.
   • This section shows your current subscription status, billing date, and cancellation options.
4. Click "Cancel Account" next to the subscription you want to end.
   • If you have multiple subscriptions or add-ons, each one has its own cancellation button; cancel only the ones you want to stop.
   • Warning: Cancellation takes effect at the end of your current billing period. You will not receive an instant refund, but your access will stop once the cycle ends.
5. Confirm the cancellation when prompted.
   • Autods will ask you to confirm your choice and may request feedback on why you're leaving.
   • Complete the confirmation to submit your cancellation request.
6. Your account will be marked for deletion, with a 14-day recovery window starting immediately.
   • If you change your mind during those 14 days, log back into your account and click the recovery link to reactivate it with no penalty.
   • After 14 days, deletion becomes permanent and your data is lost.

Using pause account if you want to keep your data safe

If you're not sure whether you want to cancel permanently, the Pause Account option gives you breathing room without data loss.

1. Log into Autods and go to Settings > Account & Billing > Manage/Cancel Account.
2. Select "Pause Account" instead of "Cancel Account".
   • Pausing suspends all charges immediately for exactly 30 days.
   • Your product data, price monitoring history, and account configuration remain intact and accessible once you unpause.
3. Confirm the pause request.
   • You can reactivate your account at any time within the 30-day window by logging in and clicking "Resume Account".
   • No additional fees or penalties apply when you resume.

Cancelling subscriptions via app stores

If you subscribed to Autods through Apple App Store or Google Play, you must cancel through those platforms rather than the Autods website itself.

1. On Apple devices: Open the App Store, tap your profile icon, select "Subscriptions", find Autods, and tap "Cancel Subscription".
2. On Android devices: Open Google Play, tap your profile icon, go to "Payments and subscriptions" > "Subscriptions", find Autods, and tap "Cancel subscription".
   • Pro tip: App Store and Google Play cancellations usually take effect at the end of your current billing period, just like direct website cancellations.

What happens after you cancel autods

Cancellation affects your access, your data, and your billing in different ways depending on whether you chose full cancellation or pause. Understanding these consequences helps you plan your transition away from Autods smoothly.

Immediate changes to your account access

After you submit your cancellation request, your account enters a status-change phase. You keep full access to your Autods dashboard for the remainder of your billing cycle. Once that cycle ends, all plan features stop working. You cannot import new products, update prices, run price monitoring, or use managed order services. If you paused instead of cancelling, your account simply goes dormant; no features work during the 30-day pause, but everything springs back to life once you resume.

What happens to your data and recovery options

This is where Stopee wants you to pay close attention. When you cancel Autods, the platform marks your account for deletion but gives you a critical 14-day window to change your mind. During these 14 days, your product lists, price monitoring history, supplier connections, and all stored data remain on Autods' servers. Simply log back in and click the recovery option to reactivate your account instantly. After 14 days, deletion becomes permanent and your data is gone for good. If you paused instead, your data stays safe for the entire 30-day pause period and you can resume without any loss.

Billing stops when your cycle ends

Autods does not process immediate refunds when you cancel mid-cycle. Your cancellation takes effect at the end of your current billing period. If you paid monthly and cancel on the 10th of the month but your cycle ends on the 30th, you keep access until the 30th and no additional charge occurs after that date. If you paid annually upfront, your access continues until the next anniversary date of your original signup.

Will autods give you a refund

Refunds from Autods are limited and conditional. The platform's standard policy is to not issue refunds for subscription fees unless New Zealand consumer law requires them to do so. However, exceptions exist, and knowing your rights helps you push back if Autods refuses.

Autods' official refund policy

Autods states that subscription charges are generally non-refundable. This includes monthly plan fees and annual prepayments. When Autods does approve a refund at its own discretion, it may deduct a processing fee (reported examples go up to 15% of the refund amount). Add-ons, plan upgrades, downgrades, and trial period charges are also non-refundable, even if you cancel within the first month.

Exceptions and managed order refunds

If you used Autods' Managed Orders service (where Autods handles fulfillment on your behalf), refunds work differently. When a customer returns an order, Autods credits your Managed Order Balance after the supplier processes the return. Suppliers typically take 7 to 14 days to acknowledge returns after items arrive at their warehouse. If a supplier marks an item as non-returnable, that refund request will be rejected and you forfeit the amount.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act 1993 protects you as a consumer of digital services like Autods. Stopee wants you to know these rights so you have leverage if Autods refuses a legitimate refund or behaves unfairly.

When you can demand a refund

The Consumer Guarantees Act states that goods and services must be of acceptable quality, fit for purpose, and safe. If Autods fails to deliver on these guarantees-for example, if product importing consistently fails, price monitoring is inaccurate, or the platform is unavailable for extended periods-you have grounds to request a refund. You also have the right to cancel for free if Autods breaches its contract with you. A breach might include charging you without consent, failing to deliver the service as described, or making material changes to the service without your agreement.

How long do you have to claim

You generally have 12 months from the date of the problem to raise a Consumer Guarantees Act claim with Autods. If Autods refuses or ignores your complaint, you can escalate to the Commerce Commission or seek advice from Consumer NZ. Document every issue-screenshots of failed imports, dates when the service was down, emails to support-so you have evidence if you need to escalate.

Cancellation rights for online services

Under Consumer Protection (Online Services) Regulations, you have a 14-day cancellation right if you purchased Autods online without visiting a physical location. This right applies even if Autods' own terms say refunds are non-refundable, provided you cancel within 14 days of signup and the service hasn't been fully delivered. Pro tip: If you're within 14 days of your first charge, request a refund explicitly citing the Consumer Protection (Online Services) Regulations; this gives you legal standing that Autods' standard policy cannot override.

Common mistakes when cancelling autods

Cancelling should be straightforward, but small mistakes can cost you money or data. You deserve better, which is why Stopee flags these traps so you avoid them.

Waiting too long to recover your account

The 14-day recovery window closes silently. Many users assume they can retrieve their data weeks later and discover it's permanently gone. Mark your calendar the day you cancel. If you have any doubt about whether you want to leave Autods, recover your account before day 14 so you don't lose months of product data and supplier connections.

Forgetting to cancel add-ons and premium services

Autods often bundles managed fulfillment, priority support, or API access as separate add-ons tied to your main subscription. Cancelling your base plan does not automatically cancel these add-ons. Log into your account, check the add-ons section, and cancel each one individually. Otherwise, they keep charging you even after your main subscription ends.

Assuming you get an instant refund

Autods does not refund immediately. Charges stop at the end of your billing cycle, but you don't see the refund in your bank account for several days or weeks after that. If you cancel on the 15th of a 30-day cycle, expect no billing on day 30, but refunds (if owed) may take 10+ business days to appear in your account. Never assume the money is back until it actually clears.

Not checking your receipt before cancelling

Write down your next billing date and the exact amount Autods charges you. This becomes proof if you need to dispute a charge later. Many sellers forget their billing date and incorrectly believe a charge after cancellation is an error.

Checklist before you cancel autods

Use this checklist to ensure you're ready and you won't regret the decision once you hit the cancel button.

• Export or screenshot all your product data from Autods before you cancel. Use any export feature available so you have a backup.
• Write down your current subscription plan, monthly cost (in NZD), and next billing date.
• Check if you're within 14 days of your first charge. If yes, note this for potential Consumer Protection (Online Services) refund rights.
• Review your Autods settings and list all active add-ons or premium services tied to your account.
• Confirm your new platform's import and price-monitoring setup before fully disconnecting from Autods.
• If you have pending supplier refunds or managed orders, check their status and allow time for those to settle.
• Set a calendar reminder for day 12 of your 14-day recovery window in case you change your mind.
• Keep all Autods emails and receipts for at least 12 months in case you need to dispute a charge under the Consumer Guarantees Act.

When to pause instead of cancelling

Pause mode is often the smarter choice if you're uncertain about your long-term plans or you're scaling back temporarily.

Reasons to pause autods

You should pause if you're taking a break from dropshipping during a slow season, experimenting with a different sales channel, or unsure whether Autods fits your long-term workflow. Pausing costs you nothing extra-billing simply stops for 30 days-and you keep all your data, supplier links, and product lists intact. You can resume at any time with a single click and your account works exactly as before. Stopee finds that sellers who pause tend to make better decisions about whether to return or cancel permanently because they've had time to reflect without rushing.

When you should cancel instead

Cancel outright if you're permanently switching to another platform, dropshipping is no longer your business model, or you've decided the cost-to-benefit ratio doesn't work for your margins anymore. Cancellation is the right choice when pause mode just delays the inevitable and you're wasting time and money with no real intent to resume.

Contacting autods support if you need help

If you run into issues during cancellation or your account doesn't respond to your cancellation request, you may need to contact Autods support directly.

Known contact information

Autods maintains corporate addresses in both the United States (Denver) and Israel. New Zealand does not appear to have a dedicated Autods office. For support requests, use the help or support link inside your Autods account dashboard-this typically routes your message to the team fastest. Email support is available but response times vary depending on your plan tier.

Note: If Autods does not have a physical address in New Zealand and refuses to respond to cancellation requests, escalate your complaint to the Commerce Commission or Consumer NZ. These organisations can pressure overseas companies to comply with New Zealand consumer law. Document every attempt to contact Autods and keep copies of all emails and support tickets.

Stopee helps thousands of new zealand users cancel confidently

Cancelling Autods doesn't have to be stressful or complicated. By following the steps outlined above, understanding your refund rights under the Consumer Guarantees Act, and checking yourself against the common mistakes section, you take control of the process. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds they were owed, and our resources are designed specifically for New Zealand users navigating platforms with overseas owners. If Autods resists your cancellation or refuses a refund you're entitled to, Stopee provides additional guidance on escalation paths and your legal standing. Your time and money matter-cancel smartly, keep your data safe during the 14-day recovery window, and document everything so you're protected.